Knowledge Management Processes in Thermal Hotels: An Application in Afyonkarahisar Province, Turkey

Dublin Core

Title

Knowledge Management Processes in Thermal Hotels: An Application in Afyonkarahisar Province, Turkey

Author

BAYTOK, Ahmet
SOYBALI, Hasan Hüseyin
ZORLU, Özcan

Abstract

This study aims to analyze knowledge management (KM) processes in thermal hotels in Afyonkarahisar province in Turkey. Within the scope of this research, the KM processes applied in thermal hotels have been determined through conducting questionnaire surveys. Descriptive analyses of hotel managers’ views on KM processes were presented. Also, discriminant analysis was used to determine differences between participants’ views based on their demographic characteristics. As a result of the study, it was found that thermal hotels highly apply KM processes. Knowledge creation is the most applied KM process among others. In addition, it was found that informal communication should be encouraged in order to improve knowledge sharing.

Keywords

Article
PeerReviewed

Publisher

International Burch University

Date

2014-03-15

Extent

2401

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