Knowledge Management Processes in Thermal Hotels: An Application in Afyonkarahisar Province, Turkey
This study aims to analyze knowledge management (KM) processes in thermal hotels in Afyonkarahisar province in Turkey. Within the scope of this research, the KM processes applied in thermal hotels have been determined through conducting questionnaire surveys. Descriptive analyses of hotel managers’ views on KM processes were presented. Also, discriminant analysis was used to determine differences between participants’ views based on their demographic characteristics. As a result of the study, it was found that thermal hotels highly apply KM processes. Knowledge creation is the most applied KM process among others. In addition, it was found that informal communication should be encouraged in order to improve knowledge sharing.
International Burch University