Services for the People with Disabilities in e-Government Applications:The Case of e-Turkey

Services for the People with Disabilities in e-Government Applications:The Case of e-Turkey

Özgökçeler, Serhat
Bahtiyar, Görkem

In its simplest form, the concept of e-Government means the conduction of mutual duties and services between citizens and the state in an uninterrupted and safe manner. In this respect, e-Government enables the provision of public services to the citizens in an electronic/digital environment. This way, the e-Government perspective which tends to replace the bureaucratic and classical state, aims every institution and individual to reach the state via information technology-based systems. In social life, e-Government applications have a great importance in providing equal and indispensible conditions for sustainable development for everyone in the society. An efficient e-Government application necessitates development of services like e-health, e-inclusion and e-learning. In this context, e- Government should be considered as a social inclusion process toward an “Information Society for Everyone” [ISE], especially concerning some groups which have the risk of exclusion. E-Government services, conducted for one of those important risk groups, “people with disabilities”, have an unquestionable place in the integration process of this group to social life. In this paper, we examine the extent of the Turkish e-Government services and in particular kinds of services offered to 8,5 million people with disabilities. In general, it is observed that services offered to people with disabilities are concentrated on health, education, employment, social rights-social services, care services and accessibility.

Conference or Workshop Item
PeerReviewed

2010-06

706