Investigating Patient-Doctor Communication And Perceived Health Service Quality

Investigating Patient-Doctor Communication And Perceived Health Service Quality

Sezgin, Irmak

Despite medical technologies developed for diagnosis and treatment, medical care still depends on effective communication between the patient and the doctor that the doctor and the patient exchange information amongst. Effective patient–doctor communication is recognized as essential by health care providers and the patients for high quality medical care. Patient-doctor communication has been shown to be linked to improved patient outcomes. This paper researches the differences between the perceptions of patients and doctors about their communication and health care services. The research may determine the communication needs both from patients and the doctors. Examining differences between the perceptions of patients and doctors about their communication could lead to improve quality of health care services. As the focus of today’s health system is the patient, patient-doctor communication should be researched for improved health care outcomes. Communication in the delivery of health care services occurs between health care service providers and the patients, but this study is limited to patient-doctor communication. Keywords: health care sector, communication, health service quality, patient, doctor

Conference or Workshop Item
PeerReviewed

2012-05-31

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