<rdf:RDF xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:dcterms="http://purl.org/dc/terms/">
<rdf:Description rdf:about="https://omeka.ibu.edu.ba/items/show/1631">
    <dcterms:title><![CDATA[Telemarketing as a Global Market Tool]]></dcterms:title>
    <dcterms:abstract><![CDATA[Globalization as unstoppable trend, changes all aspects of life as we know  it. In traditional way of business relations, product was brought in a new  market by a sales representative personally and if the seller would  recognize possible success, business unit would be established in form of  subsidiary, franchise or any other type of business model. If the market  was on a different geographical area, far from headquarters, new business  unit would have to have a full capacity establishment often including  middle management; this actually represents a situation where extra cost  cannot be avoided. Today though, call agent from Sarajevo can sell a  product to buyer in Adelaide in a situation where none of them saw actual  product but all information needed were obtained through websites and  phone lines. The only person that actually saw an item of sale is a  distributor in Melbourne that will get information from Sarajevo that  specific package needs to be delivered to an address in Adelaide. This form  of sales is a new trend that international companies are more than  welcoming, it lets them keep their businesses running and sales high with  significantly lower labor costs. It is already a common practice that  customer support and sales centers of American and Australian companies  are based in South Asia, the only difference that customer will notice is  agents accent but other than that they are giving them all needed  information as if they were in their local communities and they are very  familiar with issues that customer might be having with a company`s  product. So far I have mentioned sales and support being realized over the  phone, but it is just an aspect of what tele-business actually is. The one  that is mostly used is for user telephone advertising and sales in  combination. Product awareness is a stage that every product has to go  through and companies have been trying to make it as shorter as possible  and as cheaper as possible, but now it seems they finally got so long  needed solution. With extremely cheap phone costs and staff that can  locate a customer in any part of the World from one single office,telephone advertisements are absolute hit of today`s business. Not all  companies are global; there is an example of German insurance company,  selling its policies to German customers but from offices placed all across  Western Balkans. Lower labor costs are significant but not the only reason  for dislocated business operations, management control of all business  aspects is genuinely simpler and more effective. Not all aspects of  telephone marketing and sales are positive, as I have already stated,  agents are often not familiar with type of product or service they are  selling, but this is something that can be resolved with a good training.  Hence, there is another issue that cannot be so resolved in such a simple  way, different legal standards that agents have to be aware of. This will  represent important aspect of this thesis; here I will just give an example  where in Canada and most States in the USA there are laws that enable  person to start a legal process against the certain company for unwanted  calls. Telemarketing is still in a growth phase but it is a trend that helps and  encourages global market development.  Keywords: Telemarketing, Global Market Tool, Western Balkans, Sarajevo..]]></dcterms:abstract>
    <dcterms:publisher><![CDATA[International Burch University]]></dcterms:publisher>
    <dcterms:date><![CDATA[2013-05-10]]></dcterms:date>
    <dcterms:extent><![CDATA[1464]]></dcterms:extent>
    <dcterms:identifier><![CDATA[ISSN 2303-4564     ]]></dcterms:identifier>
</rdf:Description><rdf:Description rdf:about="https://omeka.ibu.edu.ba/items/show/1630">
    <dcterms:title><![CDATA[Exporting Opportunities Provided by E-Commerce for  Small and Middle Sized Enterprises]]></dcterms:title>
    <dcterms:abstract><![CDATA[E-foreign trade, a way of commerce in which business contacts and  activities such as international marketing and advertising are carried out  through electronic media, without coming face to face increases  competitive power of small and middle sized enterprises (SMEs) with its  fast, economic structure enabling access to world market through internet.  Due to opportunities provided and properties it has, e-foreign trade has  become new way of commerce of the era and this way contributes to  exportation of countries which is the most important source of income of  countries. In this study we will present the results of a research conducted  to analyze the e-foreign trade process of exporters and importers have  experienced in Turkey. In addition current problems of the e-foreign trade  companies in Turkey will be discussed and we offer some solutions to the  problems in the light of the obtained findings. Finally we will suggest some  new opportunities of e-commerce to improve the export of SMEs. As the  research method the interview technique was chosen and we interviewed  30 actively e-foreign trader firms in the Turkish food sector from different  cities.  Keywords: E-Foreign Trade, E-Commerce, E-Trade, Foreign Trade, SMEs.]]></dcterms:abstract>
    <dcterms:publisher><![CDATA[International Burch University]]></dcterms:publisher>
    <dcterms:date><![CDATA[2013-05-10]]></dcterms:date>
    <dcterms:extent><![CDATA[1609]]></dcterms:extent>
    <dcterms:identifier><![CDATA[ISSN 2303-4564     ]]></dcterms:identifier>
</rdf:Description><rdf:Description rdf:about="https://omeka.ibu.edu.ba/items/show/1629">
    <dcterms:title><![CDATA[Information-Supported Efficient Frontier for the  Taiwanese Stock Market]]></dcterms:title>
    <dcterms:abstract><![CDATA[The mean-variance portfolio model helps investors to allocate their  available funds to a set of assets, such that the portfolio return will be  maximized at a specified risk level. Since the asset return rates are random  variables, expected values are conventionally used to make the  mathematical model tractable. If the asset return rates can be predicted in  advance, then higher portfolio returns are expected, and the extra returns  obtained are the value of information. This paper introduces the idea of an  information-supported efficient frontier, and the difference between this  curve and the conventional one is the value of information. At the lowest  attainable risk level, the value of information is zero, and it increases along  with the risk level. A case of the Taiwanese stock market illustrates how to  calculate the value of information in portfolio selection in practice.  Notably, the value of information in the Taiwanese stock market is  substantial, indicating that it is worth acquiring the information to better  predict the future stock return rates.  Keywords: Efficient Frontier, Portfolio Selection, Stochastic Programming,  Value of Information, Taiwan Stocks.]]></dcterms:abstract>
    <dcterms:publisher><![CDATA[International Burch University]]></dcterms:publisher>
    <dcterms:date><![CDATA[2013-05-10]]></dcterms:date>
    <dcterms:extent><![CDATA[1536]]></dcterms:extent>
    <dcterms:identifier><![CDATA[ISSN 2303-4564     ]]></dcterms:identifier>
</rdf:Description><rdf:Description rdf:about="https://omeka.ibu.edu.ba/items/show/1628">
    <dcterms:title><![CDATA[The Impact of Travel &amp; Tourism Competitiveness Factors  on Tourism Performance: The Case of Silk Road  Countries]]></dcterms:title>
    <dcterms:abstract><![CDATA[Nowadays, tourism industry has gained a momentum in balancing  countries’ balance of payments, contributing to GDP, and employment.  These contributions of the industry to local economies made it a critical  sector and a source of foreign currency in many countries of the World. As  a result, obtaining and sustaining competition factors become critically  important. By the similar vein, it can be indicated that tourism  performance of countries will be greatly influenced by competition factors.  In certain studies different models had been used to classify competitive  factors in tourism industry (Hassan, 2000; Dwyer and Kim, 2003). In this  study, we use World Economic Forum’s (WEF) classification of Travel and  Tourism Competitiveness factors to examine resources that are expected  to influence Silk Road countries’ tourism performance. We conceptualized  the tourism performance by two variables: international tourist arrivals  and tourism receipts. WEF’s classification of competitive factors consists of  three sub-indexes and 14 factors that measure these sub-indexes, which  are reported below:   T&amp;T regulatory framework  (Policy rules and regulations, Environmental sustainability,  Safety and security, Health and hygiene, Prioritization of Travel &amp;  Tourism)   T&amp;T business environment and infrastructure  (Air transport infrastructure, Ground transport infrastructure,  Tourism infrastructure, Information and Communication  Technology (ICT) infrastructure, Price competitiveness in the T&amp;T  industry)    T&amp;T human, cultural, and natural resources  (Human resources, Education and training, Availability of qualified  labour, Affinity for Travel &amp; Tourism, Natural resources, Cultural  Resources)  Methodology  In this study, we aim to investigate the impact of Travel &amp; Tourism  Competitiveness Factors on the tourism performance of Silk Road  Countries. As a promising project, the Silk Road project is gaining a critical  importance for countries in the region. The list of Silk Road Countries  consists of 28 countries: Albania, Armenia, Azerbaijan, Bulgaria,  China,Croatia, DPR Korea, Egypt, Georgia, Greece, Iran, Iraq, Israel, Italy,  Japan, Kazakhstan, Kyrgyztan, Mongolia, Pakistan, Republic of Korea,  Russia, Saudi Arabia, Syria, Tajikistan, Turkey, Turkmenistan, Ukraine, and  Uzbekistan. We used the data for 23 countries and excluded 5 countries  because of lack of data. Countries that are excluded from the list are DPR  Korea, Iran, Iraq, Turkmenistan, and Uzbekistan.  In order to perform multiple regression analyses to investigate the  relationship between competitive factors and country performances, we  used the data of The World Economic Forum’s “The Travel and Tourism  (T&amp;T) Competitiveness Index” for the years between 2008 - 2011.  Findings  Performance of two-separate multiple regression analyses postulated for  the first analysis that The Silk Road Countries’ tourist arrivals as a  performance variable is influenced by three competitive factors, namely,  air transport infrastructure, ground transport infrastructure, and cultural  resources. For the second analysis, findings revealed that tourism receipts  of the Silk Road Countries are influenced by five competitive factors: Air  transport infrastructure, ground transport infrastructure, environmental  sustainability, health-hygiene, and cultural resources.  Keywords: Travel &amp; Tourism Competitiveness Index, Strategic Marketing,  Silk Road Countries, Tourism Performance.]]></dcterms:abstract>
    <dcterms:publisher><![CDATA[International Burch University]]></dcterms:publisher>
    <dcterms:date><![CDATA[2013-05-10]]></dcterms:date>
    <dcterms:extent><![CDATA[1654]]></dcterms:extent>
    <dcterms:identifier><![CDATA[ISSN 978-9958-834-23-3     ]]></dcterms:identifier>
</rdf:Description><rdf:Description rdf:about="https://omeka.ibu.edu.ba/items/show/1627">
    <dcterms:title><![CDATA[Exploring the Potential Contribution of B&amp;H Diaspora to  Economic]]></dcterms:title>
    <dcterms:abstract><![CDATA[Bosnia and Herzegovina has recently experienced a period of violent  conflict that caused mass emigration of around one fourth of its  population. In the period following the conflict, we have seen a process of  establishment of a strong transnational community of B&amp;H Diaspora. This  thesis aims to explore possible solutions for increased involvement of B&amp;H  Diaspora in enhancing its economic development. Overview of the current  contributions of B&amp;H Diaspora is first provided. It includes remittances,  skills transfer, investment, tourism, and other areas of contribution. Then,  the results of the survey originally conducted for this thesis, providing  information about potential available for exploiting it for, and willingness  of B&amp;H Diaspora to use it for, economic development of B&amp;H. Based on  the survey analysis, alternative solutions for engagement of diasporas in  economic development of a country, available in literature, were reviewed  and their appropriateness, effectiveness and means of implementation  were discussed. The results of the thesis reveal large potential of B&amp;H  Diaspora that still remain unexploited and provides a range policy  recommendation for B&amp;H institutions dealing with the economic  development of the country, offering solutions for enhancing large  contribution of B&amp;H Diaspora.  Keywords: Migrations, Diaspora, B&amp;H, Potential, Diaspora Survey.]]></dcterms:abstract>
    <dcterms:publisher><![CDATA[International Burch University]]></dcterms:publisher>
    <dcterms:date><![CDATA[2013-05-10]]></dcterms:date>
    <dcterms:extent><![CDATA[1608]]></dcterms:extent>
    <dcterms:identifier><![CDATA[ISSN 978-9958-834-23-3     ]]></dcterms:identifier>
</rdf:Description><rdf:Description rdf:about="https://omeka.ibu.edu.ba/items/show/1626">
    <dcterms:title><![CDATA[Effects of Shift Working System on Employees&#039; Family  and Social Lives]]></dcterms:title>
    <dcterms:abstract><![CDATA[Family is considered to be the smallest unit of life, on human life, and an  institution whose effect continues from the birth to the end of life. The  family is born from the culture of its own society and the main influencing  factors in shaping the family are the social and cultural aspects. The factors  that are effective in re-shaping the family institution are, the changes of  the principles that are effective and dominant in the general structure of  society, the changes in the economy and political life and the changes in  the religious and moral culture. Industrial society system has led to  spacious and profound changes in the general life of the society. Changes  in general work and life conditions have influenced the family negatively in  fulfilling its functions as required for modern conditions.  The basic functions of the family can be considered biological, economic,  love, protection, socialization, religion, education and the family as a  function of evaluation of leisure time. With the process of industrialization,  families are shrinking from traditional /extended family to core family. For  this reason, some functions of families are transferred to other institutions  (careers, nursery, kindergarten, etc.), but, for children, none of them can  provide psychological satisfaction by his parents.  In 2010, in Family Values Survey in Turkey related to what matters are very  important in people life, the family is in the first place with 99.3% rate. This  result reveals that the family is indispensable in Turkish society. In another  study held in 2010 by using Family Assessment Scale, it is determined that  as the number of members icrease, the power of the family weakens in  fulfilling the functions and the most problematic function of the family is  found to be not showing interest to each other. At the beginning of  functions, hindered due to the increased number of individuals, behavior  control and communication functions come. Technological progress in the first half of the twentieth century has  developed production-enhancing and efficiency rising methods to solve  the needs of modern society. This situation has caused to the discovery of  the new systems in terms of better use of natural resources and human  power. At the result of the specified developments, non-classical and nonstandard  working systems in general and particularly shift working system  have taken place. The shift working system, applied due to some  economic, social and socio-political reasons, brings problems such as  redundancy in work accidents, the disruption of body&#039;s circadian rhythm,  degradation of workers&#039; health, needs are not provided full and on time,  disruption of family scheme and disconnection of social environment  relations.  When related literature is reviewed, the studies that the effects of shift  working system on employee health status, sleeping patterns, eating  habits were conducted are observed. The objective of this study is to  analyze the effects of shift working system on the employees&#039; family and  social life. Due to the fact that employee has different roles in business,  family and social life; this study, will create the idea of employee in whole  system approach on the scientific studies on this issue in the future and in  business &amp; family policies, decision-making and applications, and will shed  light on finding solutions on improvement of employee&#039;s present  problems.  For sample of study, 10 shift working nurses in the private hospitals, 10  shift working employees in the textile industry , and 10 shift working  security guards in private security industry in Denizli, Turkey, total of 30  shift employees are chosen.  In this study, as a method of data collection, semi-formal pre-prepared  interview questions are applied to each shift employee by one-on-one  consultation.  Keywords: Family, Functions of Family, Shift Working System, Shift  Employee&#039;s Family Life.]]></dcterms:abstract>
    <dcterms:publisher><![CDATA[International Burch University]]></dcterms:publisher>
    <dcterms:date><![CDATA[2013-05-10]]></dcterms:date>
    <dcterms:extent><![CDATA[1603]]></dcterms:extent>
    <dcterms:identifier><![CDATA[ISSN 978-9958-834-23-3     ]]></dcterms:identifier>
</rdf:Description><rdf:Description rdf:about="https://omeka.ibu.edu.ba/items/show/1625">
    <dcterms:title><![CDATA[Social Discourse in History Teaching: Case of Bosnia-  Herzegovina]]></dcterms:title>
    <dcterms:abstract><![CDATA[The results of studies of the OSCE Mission in Bosnia and Herzegovina and  the Institute for International Textbook Research Georg Eckert in 2008  have shown that teachers consider the content of textbooks and its&#039;  attempt to express multiperspectivity as the most important criteria for  selection.  Two main aims of this study are: to determine the differences in the  presentation of significant events from BiH history (disintegration of  Yugoslavia, the war in Bosnia 1992-1995) in three history textbooks for  fourth grade secondary schools that are currently in use in the Federation  BiH, the Republic of Srpska and in areas that teach history according to  Croatian curriculum, as well as to observe the ways in which the  educational process affects formation of adolescent identity and  development of tripartite discourse.  In this paper, a method applied includes content analysis as quantitative  method, as well as qualitative method (comparison of content related to  description of same event in three textbooks). Special attention is paid to  the way in which the textbook authors describe the role of neighboring  countries (Serbia and Croatia). Textbooks are analyzed in terms of the  language in which they are written, publishers, and the degree to which  content follows the guidelines for writing and evaluating history textbooks  in elementary and secondary schools in BiH prescribed by the Commission  for the Development of Guidelines for history teaching in BiH from April  2005.  The conclusion is that the three textbooks differ qualitatively, especially  when describing topics such as the collapse of Yugoslavia and the war in  Bosnia (1992-1995). Textbooks do not follow the prescribed Guidelines.  Also, tripartite narrative formed through history classes leads to tripartite  social discourse and therefore seriously impacts ways to reconciliation and  international relations.  Keywords: History, Textbook, Tripartite Narrative, Tripartite Discourse,  Identity, International Relations]]></dcterms:abstract>
    <dcterms:publisher><![CDATA[International Burch University]]></dcterms:publisher>
    <dcterms:date><![CDATA[2013-05-10]]></dcterms:date>
    <dcterms:extent><![CDATA[1486]]></dcterms:extent>
    <dcterms:identifier><![CDATA[ISSN 978-9958-834-23-3     ]]></dcterms:identifier>
</rdf:Description><rdf:Description rdf:about="https://omeka.ibu.edu.ba/items/show/1624">
    <dcterms:title><![CDATA[Leadership Crisis in Organisations and Islamic  Leadership as Value-based Leadership]]></dcterms:title>
    <dcterms:abstract><![CDATA[Leadership crisis is evidnent in public and private sector in different parts  of the world. This leadership has been critisized and charged for  commercial and ethical failures. In recent time, modernization of  leadership started and it places strong emphasize on values and ethics.  Value-Based Leadership disuccion appeared and it put the importance on  ethics and values in leadership. Through many leadership failuers in  America and Europe and than search for leaders who cares for ethics and  positive values in the organisation showed the importance of values for for  successful management in the organisation. Islamic leadership is a value  based leadership. As a set of ethical rules, islamic leadership is an excellent  model of leadership for a successful organisation. In this research we are  going to use content analysis. In a comparison to a conventional leaderhip  islamic leaderhips promisses higher succes and benefit for the organisation  ant its memebers.  Keywords: Leadership, Islamic Leadership, Crisis, Value-Based Leadership.]]></dcterms:abstract>
    <dcterms:publisher><![CDATA[International Burch University]]></dcterms:publisher>
    <dcterms:date><![CDATA[2013-05-10]]></dcterms:date>
    <dcterms:extent><![CDATA[1541]]></dcterms:extent>
    <dcterms:identifier><![CDATA[ISSN 2303-4564     ]]></dcterms:identifier>
</rdf:Description><rdf:Description rdf:about="https://omeka.ibu.edu.ba/items/show/1623">
    <dcterms:title><![CDATA[Political and Economic Factors Affecting Tourism  Demand between Countries: A Case from Bosnia  Herzegovina and Turkey]]></dcterms:title>
    <dcterms:abstract><![CDATA[Tourism is a rapidly growing industry with economic, social and political  outcomes. Cultural exchange, peace, goodwill and understanding are  considered as positive impacts of international tourism flows. Natural and  cultural attractions, geographical proximity, convenient transportation  systems, safety and security issues impact tourism demand to a  destination. Although it lacks the attention it deserves; international  politics and economic relations are also important factors affecting tourist  flows between countries. In this context Turkey has been playing a pioneer  role in establishing stronger relations with Balkan countries. This paper  explores impact of political and economic agreements on incoming tourism  in the light of Bosnia Herzegovina and Turkey within the past decade.  Besides having land in Balkans geographically, Turkey has strong historic,  cultural and political ties with Balkan geography. Those relations that were  established during the reign of Ottoman Empire in the region have been  developing during the Turkish Republic as well. Bosnia Herzegovina is not  an exception of this relationship. Common culture and heritage with  Turkey made Bosnia Herzegovina among popular destinations for Turkish  Citizens. Although there was a considerable amount of migration to/from Bosnia Herzegovina and Turkey, there still is a large amount of Turkish  origin citizens in Bosnia Herzegovina and vice versa.  Over the last ten years both Turkey and Bosnia Herzegovina have been  undergoing a major transformation both economically and politically.  Turkey and Bosnia Herzegovina have also been enjoying rapid tourism  growth for the past decade, despite global problems such as economic  crises (e.g. mortgage funds), acts of terrorism (e.g. 9/11), wars and  conflicts (e.g. Iraq), epidemics (e.g. H5N1) an extreme weather conditions  (e.g. volcanic ash clouds). The current situation and reasons behind the  development of bipolar tourist movements within these countries are  discussed based on economic and political facts and tourism statistics.  Revealing the political and economic factors affecting tourism demand  between countries might provide a better understanding of prediction and  management of international tourism flows.  Keywords: Political and Economic Factors, Tourism, Bosnia Herzegovina,  Turkey.]]></dcterms:abstract>
    <dcterms:publisher><![CDATA[International Burch University]]></dcterms:publisher>
    <dcterms:date><![CDATA[2013-05-10]]></dcterms:date>
    <dcterms:extent><![CDATA[1546]]></dcterms:extent>
    <dcterms:identifier><![CDATA[ISSN 2303-4564     ]]></dcterms:identifier>
</rdf:Description><rdf:Description rdf:about="https://omeka.ibu.edu.ba/items/show/1622">
    <dcterms:title><![CDATA[ICT Use in Small and Medium Enterprises for  Development in Vlora Region]]></dcterms:title>
    <dcterms:abstract><![CDATA[Various economic and financial crises were occurring during the last few  centuries and had great impact on many variables in the society and as  such mostly on unemployment in all countries around the globe.  Throughout this research paper we will be defining financial crisis, types of  it, how and when each one of them occurred starting with the Great  Depression and what kind of impact they had on unemployment  comparing European countries with United States. It can contain also  analysis on impact of global economic crisis on unemployment in OECD  countries. The financial collapse led to a big climb in unemployment  especially in the construction and manufacturing industries as well as  financial and business sector. We will be following the evolution of  unemployment during the current crisis and how does it vary according to  gender and age differences as well as which countries were directly and  mostly affected. For this study secondary data will be used. Those data are  collected from Eurostat web site (statistical office of the European Union)  using Labor force survey (LFS) which is designed to obtain the data from  labor market Descriptive statistics and econometric models will be used to  analyses unemployment and economic growth variables to investigate the  level of impact of financial crisis on unemployment in different countries.  Keywords: Financial Crisis, Unemployment, Bosnia and Herezegovina]]></dcterms:abstract>
    <dcterms:publisher><![CDATA[International Burch University]]></dcterms:publisher>
    <dcterms:date><![CDATA[2013-05-10]]></dcterms:date>
    <dcterms:extent><![CDATA[1532]]></dcterms:extent>
    <dcterms:identifier><![CDATA[ISSN 2303-4564     ]]></dcterms:identifier>
</rdf:Description></rdf:RDF>