71 10 3494 https://omeka.ibu.edu.ba/files/original/6479687195f77f84141114c9a5f40d80.docx 5ab3df13ff91cc602ad0f15cd5cd5f5e https://omeka.ibu.edu.ba/files/original/22c57223a2572371cd2dc0ad8ded5a3b.pdf 9c2cb02fa3a750dd2e3358c529777620 PDF Text Text The Balanced Scorecard as a Performance Measurement Tool in Terms of Strategic Management Mustafa İyibildiren Selçuk University Turkey iyibildiren@selcuk.edu.tr Kemal Nalçın Selçuk University Turkey kemalnalcin@selcuk.edu.tr Abstract: An efficient performance appraisal system has great importance for the enterprises challenging in complex environments to achieve success. Performance indicators are used to evaluate, control and develop the processes for the enterprises to achieve their aims and objectives. Additionally, performance indicators are also used to compare the performances of the enterprises, factories, departments, teams and individuals. For appraising performance of the enterprises, financial indicators focused conventional performance appraisal techniques, have been commonly used. However, the performance appraisals dealing with only financial indicators are not considered adequate to evaluate the performance of enterprises, currently. Recognizing the weak points of the financial indicator focused performance appraisals, researchers have started to study multi-dimensioned performance approaches. In this regard, it will be an appropriate solution to take, not only financial dimension but also other dimensions, into consideration, when the aim is to design a performance appraisal system for enterprises. The balanced scorecard, which is one of the multi-dimensioned appraisal techniques, to evaluate organizational performance, is a strategic planning and management system that translates an organization’s mission and strategy into a balanced set of integrated performance measures. A broad range of performance measures and business goals can be incorporated in the scorecard. The balanced scorecard is used extensively in business, industry, government, and nonprofit organizations worldwide, to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance in terms of strategic goals. In this study, the concept of performance will be explained, balanced scorecard method, which is one of the multi-dimensional performance measurement methods, will be discussed in detail. Finally, the application of balanced scorecard analysis will be realized in a medium-sized industrial enterprise. Keywords: Strategic management, performance measurement, balanced scorecard. 167 �167 � Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Extent The size or duration of the resource. 2647 Title A name given to the resource The Balanced Scorecard as a Performance Measurement Tool in Terms of Strategic Management Author Author IYIBILDIREN, Mustafa NALCIN, Kemal Abstract A summary of the resource. An efficient performance appraisal system has great importance for the enterprises challenging in complex environments to achieve success. Performance indicators are used to evaluate, control and develop the processes for the enterprises to achieve their aims and objectives. Additionally, performance indicators are also used to compare the performances of the enterprises, factories, departments, teams and individuals. For appraising performance of the enterprises, financial indicators focused conventional performance appraisal techniques, have been commonly used. However, the performance appraisals dealing with only financial indicators are not considered adequate to evaluate the performance of enterprises, currently. Recognizing the weak points of the financial indicator focused performance appraisals, researchers have started to study multi-dimensioned performance approaches. In this regard, it will be an appropriate solution to take, not only financial dimension but also other dimensions, into consideration, when the aim is to design a performance appraisal system for enterprises. The balanced scorecard, which is one of the multi-dimensioned appraisal techniques, to evaluate organizational performance, is a strategic planning and management system that translates an organization’s mission and strategy into a balanced set of integrated performance measures. A broad range of performance measures and business goals can be incorporated in the scorecard. The balanced scorecard is used extensively in business, industry, government, and nonprofit organizations worldwide, to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance in terms of strategic goals. In this study, the concept of performance will be explained, balanced scorecard method, which is one of the multi-dimensional performance measurement methods, will be discussed in detail. Finally, the application of balanced scorecard analysis will be realized in a medium-sized industrial enterprise. Keywords: Strategic management, performance measurement, balanced scorecard. Publisher An entity responsible for making the resource available International Burch University Date A point or period of time associated with an event in the lifecycle of the resource 2014-04 Keywords Keywords. Article PeerReviewed Identifier An unambiguous reference to the resource within a given context ISSN 2303-4564 H Social Sciences (General) https://omeka.ibu.edu.ba/files/original/a2ad36cb2d5d539cdd9c6133e3a610f8.docx f1bb4e34491c0012941761e216052360 https://omeka.ibu.edu.ba/files/original/5d9c52796cfb045e32096e38db323898.pdf 38ddeb4fcf5e3b32605e06783fd16360 PDF Text Text Financial Decisions, Tax Effect and Investment Performance Yasemin Coşkun Kaderli Adnan Menderes University Turkey yascoskunk@hotmail.com Selim Bekçioğlu Adnan Menderes University Turkey sbekcioglu@adu.edu.tr Abstract: The aim of the study is to measure influence of taxation while making financial decisions and predict it with the general application in Turkey. Except for equity returns of financial and negative capital institutions registered in Bursa Istanbul between 2000 and 2012, those of all other businesses were calculated. In order to measure cost of capital, Capital Assets Pricing Model (CAPM) was employed. Businesses were divided into four regions as stated in Tax Incentive Law according to the study. As stated in Tax Incentive Law, the businesses whose costs of capital were divided into six regions where statistical analysis was made to determine whether taxation influenced financial decisions of the related businesses based on Tax Incentive Law or not. Assessment of the findings within the study determined that businesses in 1st, 2nd and 3rd regions were affected by taxation 5,69, 2,75 and 1,39 as means between 2007 and 2012, respectively. Accordingly taxation load of businesses in 1st region provinces was found to be heavier than those of businesses in other regions. Considering the Tax Incentive Law, it was found to be statistically important that taxation load of the related region should be taken into account in making any financial decisions. In this respect, there is an impact of tax when one makes financial decisions. However, other relevant factors should also be considered. Keywords: Financial Decision, the Kinds of Financial Decisions, Tax, Tax Incentive Law, Bursa Istanbul. 108 �108 � Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Extent The size or duration of the resource. 2544 Title A name given to the resource Financial Decisions, Tax Effect and Investment Performance Author Author KADERLI, Yasemin Coskum BEKCIOGLU, Selim Abstract A summary of the resource. The aim of the study is to measure influence of taxation while making financial decisions and predict it with the general application in Turkey. Except for equity returns of financial and negative capital institutions registered in Bursa Istanbul between 2000 and 2012, those of all other businesses were calculated. In order to measure cost of capital, Capital Assets Pricing Model (CAPM) was employed. Businesses were divided into four regions as stated in Tax Incentive Law according to the study. As stated in Tax Incentive Law, the businesses whose costs of capital were divided into six regions where statistical analysis was made to determine whether taxation influenced financial decisions of the related businesses based on Tax Incentive Law or not. Assessment of the findings within the study determined that businesses in 1st, 2nd and 3rd regions were affected by taxation 5,69, 2,75 and 1,39 as means between 2007 and 2012, respectively. Accordingly taxation load of businesses in 1st region provinces was found to be heavier than those of businesses in other regions. Considering the Tax Incentive Law, it was found to be statistically important that taxation load of the related region should be taken into account in making any financial decisions. In this respect, there is an impact of tax when one makes financial decisions. However, other relevant factors should also be considered. Keywords: Financial Decision, the Kinds of Financial Decisions, Tax, Tax Incentive Law, Bursa Istanbul. Variables are transformed and necessary post-selection adjustments will be done. Data and results are checked using Shapiro-Wilk W test for normality, Kernel density estimation, Cameron & Trivedi’s decomposition of IM-test and Breusch-Pagan / Cook-Weisberg test for heteroscedasticity, Variance Inflation Factor for multicollinearity, the model specification link test for single-equation models, and the regression specification error test for omitted variables. Relevant conclusions are drawn based on Spearman and regression analysis. Obtained results show that firms with more net trade credit are more profitable. Firms with higher portion of current assets are bigger firms and invest more in inventory than counterparties. Bigger firms have more inventory than smaller firms. Firms with higher leverage ratios are less able to convert sales into cash. Net trade credit is negatively significant associated with inventory to assets ratio, leverage ratio, and net cash flows from operating activities to sales. Net trade credit is positively significant associated with current assets to total assets ratio. Profitability is found statistically significant determinant, but with beta and standard error equal zero. Results show that net trade credit ratio on average is slightly small, but positive. A positive net trade credit indicates that on average trade receivables are higher than trade payables. With other words, analyzed firms for the analyzed period have sell more than have bought on credit. Keywords: net trade credit, accounts receivable, accounts payable, financial ratios, regression. Publisher An entity responsible for making the resource available International Burch University Date A point or period of time associated with an event in the lifecycle of the resource 2014-04 Keywords Keywords. Article PeerReviewed Identifier An unambiguous reference to the resource within a given context ISSN 2303-4564 H Social Sciences (General) https://omeka.ibu.edu.ba/files/original/8ce777b35ef1b2f0ee667c2e45168565.docx 707987c0a3ade01d857548aa76e5d34e https://omeka.ibu.edu.ba/files/original/73cacbb93b692f1f7a0d1f69cff27543.pdf d7cb7507a06af572221223e516de83bf PDF Text Text The Necessity of Establishing Helicopter Emergency Medical Service (Hems) in Bosnia And Herzegovina Alem Kaplan Ministry of Defense of B&H Bosnia and Herzegovina alem.kaplan@js.mod.gov.ba Haris Varupa Ministry of Defense of B&H Bosnia and Herzegovina nadrealisti1@yahoo.com Abstract: Once someone is seriously injured in incident site or need emergency transportation from one to another adequate medical facility for further treatment often the hope of those persons is a Helicopter Emergency Medical Service (HEMS). In medicine term “golden hour” is always a question of life or death. Every saved minute for ill/injured patient within “golden hour” is often crucial for saving patients live and increases his/her chance to survive and to reduce other effects to minimum. This has importance when we consider the relief of Bosnia and Herzegovina (B&H) whose land is very hilly with an average altitude of 500 m which slows down the quick response, and also due to high number of deaths in road accidents during last year’s, necessity for transportation organs, blood, etc. The doctor and paramedic (medical technician) as crew members of aerial asset can quickly work to stabilize condition of injured person from inaccessible areas, landmines areas, or any incident/accident site. Because of mentioned reasons it’s necessary to conduct research that will show need for development of HEMS (Helicopter Emergency Medical Service) that play a significant part in modern Emergency Medical Systems (EMS) in many countries. Thus, the primary objective of an article is to examine the current status and organization of the HEMS in B&H, evaluate the progress in the organization of HEMS over the last years, and make literature review and comparison to some other EU countries regarding HEMS missions. This comparison will show big differences in HEMS available assets and difference in completed missions in EU countries in comparison to B&H. Finally, as an expected result many patients throughout world owe their life to the availability of rapid and effective medical services that is crucial in most emergency situations and that’s reason why is necessary to develop more efficient and effective HEMS in B&H. Keywords: Helicopter Emergency Medical Service (HEMS), golden hour, emergency management, ill/injured patients. 174 �174 � Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Extent The size or duration of the resource. 2654 Title A name given to the resource The Necessity of Establishing Helicopter Emergency Medical Service (Hems) in Bosnia And Herzegovina Author Author KAPLAN, Alem VALUPA, Haris Abstract A summary of the resource. Once someone is seriously injured in incident site or need emergency transportation from one to another adequate medical facility for further treatment often the hope of those persons is a Helicopter Emergency Medical Service (HEMS). In medicine term “golden hour” is always a question of life or death. Every saved minute for ill/injured patient within “golden hour” is often crucial for saving patients live and increases his/her chance to survive and to reduce other effects to minimum. This has importance when we consider the relief of Bosnia and Herzegovina (B&H) whose land is very hilly with an average altitude of 500 m which slows down the quick response, and also due to high number of deaths in road accidents during last year’s, necessity for transportation organs, blood, etc. The doctor and paramedic (medical technician) as crew members of aerial asset can quickly work to stabilize condition of injured person from inaccessible areas, landmines areas, or any incident/accident site. Because of mentioned reasons it’s necessary to conduct research that will show need for development of HEMS (Helicopter Emergency Medical Service) that play a significant part in modern Emergency Medical Systems (EMS) in many countries. Thus, the primary objective of an article is to examine the current status and organization of the HEMS in B&H, evaluate the progress in the organization of HEMS over the last years, and make literature review and comparison to some other EU countries regarding HEMS missions. This comparison will show big differences in HEMS available assets and difference in completed missions in EU countries in comparison to B&H. Finally, as an expected result many patients throughout world owe their life to the availability of rapid and effective medical services that is crucial in most emergency situations and that’s reason why is necessary to develop more efficient and effective HEMS in B&H. Keywords: Helicopter Emergency Medical Service (HEMS), golden hour, emergency management, ill/injured patients. Publisher An entity responsible for making the resource available International Burch University Date A point or period of time associated with an event in the lifecycle of the resource 2014-04 Keywords Keywords. Article PeerReviewed Identifier An unambiguous reference to the resource within a given context ISSN 2303-4564 H Social Sciences (General) https://omeka.ibu.edu.ba/files/original/85ca3bb32a4f3f96b094429e5c855313.docx 3d112e4a72a7b866eb81be2b8c9b5df1 https://omeka.ibu.edu.ba/files/original/5d1ce637c1af82667e2fd17f0666eea5.pdf 65443fbc26d712c7e9cf8d1f43cca17a PDF Text Text International Transmission of Stock Market Movements for Turkey, U.S., England, Germany, Japan Abdulkadir Kaya Erzurum Teknik University Turkey akadirkaya@erzurum.edu.tr Ömer Binici Erzurum Teknik University Turkey omerbinici@erzurum.edu.tr Fatih Ömür Binici Bitlis Eren Üniversitesi Turkey fobinici@beu.edu.tr Abstract: The degree of integration of financial markets around the world increased significantly during the late 1980s and 1990s. While international financial markets have become progressively interdependent, international spillover effects have broadly been considered around the world recently. This paper investigates international transmission stock market movements by co-integration testing, Granger causality testing and Vector auto regression (VAR) system. We examine international spillover effects between the major developed markets (U.S., England, Germany, and Japan) and the emerging markets (Turkey). Consequently, we find co-integration in almost all of the cases under %1 confidence interval. On the one hand, according to the results of the Granger causality tests, there are causality from Turkey stock market to US, Germany and Japan stock markets, from US. Stock market, from England stock market to US, Germany and Japan stock markets. There isn’t causality from Japan stock market to others stock markets. By the result of VAR analysis, all markets affected mostly their own shocks. On the other hand, US Stock market explains with the highest ratio of 16.50% England stock market with the forecast error variances at the end of the 3-day period and Germany stock market explains with the high ratio of 3.27% England stock market with the forecast error variances at the end of the 18-day period. Finally, there is low interaction between all other stock markets included in analysis. Keywords: Stock markets, Co-integration testing, Granger causality testing, Vector auto regression (VAR) system. 123 �123 � Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Extent The size or duration of the resource. 2583 Title A name given to the resource International Transmission of Stock Market Movements for Turkey, U.S., England, Germany, Japan Author Author KAYA, Abdulkadir BINICI, Omer BINICI, Fatih Omur Abstract A summary of the resource. The degree of integration of financial markets around the world increased significantly during the late 1980s and 1990s. While international financial markets have become progressively interdependent, international spillover effects have broadly been considered around the world recently. This paper investigates international transmission stock market movements by co-integration testing, Granger causality testing and Vector auto regression (VAR) system. We examine international spillover effects between the major developed markets (U.S., England, Germany, and Japan) and the emerging markets (Turkey). Consequently, we find co-integration in almost all of the cases under %1 confidence interval. On the one hand, according to the results of the Granger causality tests, there are causality from Turkey stock market to US, Germany and Japan stock markets, from US. Stock market, from England stock market to US, Germany and Japan stock markets. There isn’t causality from Japan stock market to others stock markets. By the result of VAR analysis, all markets affected mostly their own shocks. On the other hand, US Stock market explains with the highest ratio of 16.50% England stock market with the forecast error variances at the end of the 3-day period and Germany stock market explains with the high ratio of 3.27% England stock market with the forecast error variances at the end of the 18-day period. Finally, there is low interaction between all other stock markets included in analysis. Keywords: Stock markets, Co-integration testing, Granger causality testing, Vector auto regression (VAR) system. Publisher An entity responsible for making the resource available International Burch University Date A point or period of time associated with an event in the lifecycle of the resource 2014-04 Keywords Keywords. Article PeerReviewed Identifier An unambiguous reference to the resource within a given context ISSN 2303-4564 H Social Sciences (General) https://omeka.ibu.edu.ba/files/original/346a18afc3585f447635a4db00501742.docx b8854b6a567eafd67a6bed7f6ebec5dd https://omeka.ibu.edu.ba/files/original/753692afd7f9f3cc6a1bf1d2250a2749.pdf 0c47d87140d00b39ab20d0f89c900f9e PDF Text Text Solvency II - A Need or an Obligation? Armanda Keqi Epoka University Albania akeqi@epoka.edu.al Urmat Ryskulov Epoka University Albania uryskulov@epoka.edu.al Abstract: The role of the insurance sector has grown tremendously in the last twenty years, thus increasing the need for unification of rules for supervising the activities of insurance companies. In response to the increasing complexity of the financial services market, the European Commission drafted the Solvency II project, which will be implemented on 1 January 2016. For all the advantages that brings to insurance companies, for the insurance sector and the economy in general, the implementation of Solvency II is binding unless necessary. This paper summarizes the factors that make the necessary amendment of the directive Solvency I and a brief description of the most important elements of Solvency II directive: structure with three pillars of Solvency II and economic methods for calculating risk-based capital required. A program of Solvency II managed and delegated properly, will provide real competitive advantage for insurance companies. Keywords: Solvency II, insurance sector, economic methods, advantages. 111 �111 � Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Extent The size or duration of the resource. 2556 Title A name given to the resource Solvency II - A Need or an Obligation? Author Author KEQI, Armanda RYSKULOV, Urmat Abstract A summary of the resource. The role of the insurance sector has grown tremendously in the last twenty years, thus increasing the need for unification of rules for supervising the activities of insurance companies. In response to the increasing complexity of the financial services market, the European Commission drafted the Solvency II project, which will be implemented on 1 January 2016. For all the advantages that brings to insurance companies, for the insurance sector and the economy in general, the implementation of Solvency II is binding unless necessary. This paper summarizes the factors that make the necessary amendment of the directive Solvency I and a brief description of the most important elements of Solvency II directive: structure with three pillars of Solvency II and economic methods for calculating risk-based capital required. A program of Solvency II managed and delegated properly, will provide real competitive advantage for insurance companies. Keywords: Solvency II, insurance sector, economic methods, advantages. Publisher An entity responsible for making the resource available International Burch University Date A point or period of time associated with an event in the lifecycle of the resource 2014-04 Keywords Keywords. Article PeerReviewed Identifier An unambiguous reference to the resource within a given context ISSN 2303-4564 H Social Sciences (General) https://omeka.ibu.edu.ba/files/original/a95030a55e4f8d0ab5252f2bf45fe931.docx 2cb598eaa7b514fefb8e5155e2ee344c https://omeka.ibu.edu.ba/files/original/78f24021ebec4be0d048f2f5dacb5639.pdf 8e8ae2de3a658aaab9751ee2300bbe76 PDF Text Text Cost Efficiency and Risk Analysis in Bosnia and Herzegovina Banking compared to other countries after and during the Economic Crisis Belma Kevro International Burch University Bosnia and Herzegovina belmiic@hotmail.com Ali Goksu International Burch University Bosnia and Herzegovina ali.goksu@ibu.edu.ba Abstract: This research aims to give better insight in efficiency and risk analysis in the banking sector of Bosnia and Herzegovina. The type of struggles the banking sector faces during an economic recession is introduced. Relations between risk and business models are analyzed for periods of financial crisis, which are the 2007-2008 years. Business models are an important part of an organization, it is the way an organizations creates, delivers and captures value. In the banking sector this might not be the case. We will discuss if the business model of a bank has a huge impact on cost efficiency and risk. The primary aim is to provide proof that BM has nonlinear effect on banks with higher risk. Comparison and contrasts between Ziraat Bank in Bosnia and Herzegovina and Ziraat Bank in Turkey is stated in the study. For the purposes of this study, author takes in account statistical information and annual reports of both banks as well as BM of each bank. Financial statements of the recession years help analyze which bank was detected with more struggles during these crisis years and whose business model had effect (if any) on helping overcome these struggles. Comparison of deposits to loans figures is done in several structural aspects. It provides an answer whether "Do business models matter?” The proof that institutions with higher risk exposure have less capital, larger size, greater reliance on shortterm market funding, and aggressive credit growth is interpreted in the study. Using the model regression analysis, which is a statistical process for estimating the relationships among variables shows that the impact of business models is highly non-linear. The level of risk the bank faces is more dependent to loan growth, customer deposits and market funding than to BM. A stronger customer deposit base is more effective in reducing danger for the riskier banks compared to the less risky banks. Keywords: efficiency, risk analysis, economic recession, regression analysis, business models (BM). 127 �127 � Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Extent The size or duration of the resource. 2590 Title A name given to the resource Cost Efficiency and Risk Analysis in Bosnia and Herzegovina Banking compared to other countries after and during the Economic Crisis Author Author KEVRO, Belma GOKSU, Ali Abstract A summary of the resource. This research aims to give better insight in efficiency and risk analysis in the banking sector of Bosnia and Herzegovina. The type of struggles the banking sector faces during an economic recession is introduced. Relations between risk and business models are analyzed for periods of financial crisis, which are the 2007-2008 years. Business models are an important part of an organization, it is the way an organizations creates, delivers and captures value. In the banking sector this might not be the case. We will discuss if the business model of a bank has a huge impact on cost efficiency and risk. The primary aim is to provide proof that BM has non-linear effect on banks with higher risk. Comparison and contrasts between Ziraat Bank in Bosnia and Herzegovina and Ziraat Bank in Turkey is stated in the study. For the purposes of this study, author takes in account statistical information and annual reports of both banks as well as BM of each bank. Financial statements of the recession years help analyze which bank was detected with more struggles during these crisis years and whose business model had effect (if any) on helping overcome these struggles. Comparison of deposits to loans figures is done in several structural aspects. It provides an answer whether "Do business models matter?” The proof that institutions with higher risk exposure have less capital, larger size, greater reliance on short-term market funding, and aggressive credit growth is interpreted in the study. Using the model - regression analysis, which is a statistical process for estimating the relationships among variables shows that the impact of business models is highly non-linear. The level of risk the bank faces is more dependent to loan growth, customer deposits and market funding than to BM. A stronger customer deposit base is more effective in reducing danger for the riskier banks compared to the less risky banks. Keywords: efficiency, risk analysis, economic recession, regression analysis, business models (BM).   Publisher An entity responsible for making the resource available International Burch University Date A point or period of time associated with an event in the lifecycle of the resource 2014-04 Keywords Keywords. Article PeerReviewed Identifier An unambiguous reference to the resource within a given context ISSN 2303-4564 H Social Sciences (General) https://omeka.ibu.edu.ba/files/original/8821dae4773abf541afd3d535d8f6ccb.docx e2893aaa809eb6e965f58a8d03107a01 https://omeka.ibu.edu.ba/files/original/c56378b258d99dd73464fae0597c7176.pdf 4e06f7f56b922f7b6a21a9146548d582 PDF Text Text Application of project management tools and techniques in an IT company in Bosnia and Herzegovina Emil Klapija International Burch University Bosnia and Herzegovina emil.klapija@gmail.com Abstract: In a modern business environment, work is often segmented into activities having a well-defined objective and a limited duration period. These activities are referred to as projects. Projects are categorized in several ways and according to various disciplines. This paper will introduce a notion of projects and project management in a developing area of information systems. Even though the basis remains the same, IS projects differ in many ways when compared to the so called “standard” projects due to a swift change in technology and the fact that a vast majority of products are intangible. Therefore, to manage such projects becomes a complex task. There are various tools and techniques that are being applied to IS projects in order to keep track of a changing environment. This paper will cover numerous facets of IS project management and how they are being applied in IS projects. Although project management cannot guarantee success, it most certainly aids managers as well as developers, analysts and technical staff completes their tasks in time. It also facilitates quality checks and employee tracking for further task monitoring and baseline planning. To assure a quality analysis, this paper will cover relevant literature such as the one approved by the Project Management Institute and the Association for Project Management to scrutinize tools and techniques used worldwide in IS project management and review how they apply to a specific IT company in Bosnia and Herzegovina. Finally, based on a thorough, objective evaluation a conclusion will be drawn to reflect the implementation of suggested tools and techniques. Keywords: project management, tools, techniques, manager. 146 �146 � Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Extent The size or duration of the resource. 2609 Title A name given to the resource Application of project management tools and techniques in an IT company in Bosnia and Herzegovina Author Author KLAPIJA, Emil Abstract A summary of the resource. In a modern business environment, work is often segmented into activities having a well-defined objective and a limited duration period. These activities are referred to as projects. Projects are categorized in several ways and according to various disciplines. This paper will introduce a notion of projects and project management in a developing area of information systems. Even though the basis remains the same, IS projects differ in many ways when compared to the so called “standard” projects due to a swift change in technology and the fact that a vast majority of products are intangible. Therefore, to manage such projects becomes a complex task. There are various tools and techniques that are being applied to IS projects in order to keep track of a changing environment. This paper will cover numerous facets of IS project management and how they are being applied in IS projects. Although project management cannot guarantee success, it most certainly aids managers as well as developers, analysts and technical staff completes their tasks in time. It also facilitates quality checks and employee tracking for further task monitoring and baseline planning. To assure a quality analysis, this paper will cover relevant literature such as the one approved by the Project Management Institute and the Association for Project Management to scrutinize tools and techniques used worldwide in IS project management and review how they apply to a specific IT company in Bosnia and Herzegovina. Finally, based on a thorough, objective evaluation a conclusion will be drawn to reflect the implementation of suggested tools and techniques. Keywords: project management, tools, techniques, manager.   Publisher An entity responsible for making the resource available International Burch University Date A point or period of time associated with an event in the lifecycle of the resource 2014-04 Keywords Keywords. Article PeerReviewed Identifier An unambiguous reference to the resource within a given context ISSN 2303-4564 H Social Sciences (General) https://omeka.ibu.edu.ba/files/original/e64c9ec02d74eb3b261292e08bbf9dfc.docx 49a8d073757220a7994ff3c85023f41a https://omeka.ibu.edu.ba/files/original/6139818f0179361d0d37bc40e70764ab.pdf d42faff033d95680de52df3351e97d6c PDF Text Text The Importance of Vocational Education in Employment: A Study on the Students of Food and Beverage Management Emel Memis Kocaman Gaziosmanpaşa University Turkey ememis4@hotmail.com Mehmet Kocaman Gaziosmanpaşa University Turkey mehmet.kocaman@gop.edu.tr Abstract: The service sector is made up of industries that requite vigorous efforts. Therefore a labor force that is equipped with theoretical knowledge and application skills makes great contributions to the quality of businesses, since individuals’ attaining professional competence is greatly contributed to by the education which they received in school and are strengthened by the practices at work. Food and beverage management departments have given undergraduate education since 2005 in Turkey in order to meet the demands for qualified managers in food and beverage businesses in the service sector. This study aims to determine the working conditions of the students of food and beverage management in the sector throughout their education. The study included 145 undergraduate students. The number of students working in bars increases with grade and the students who had education in the kitchen department of vocational high schools had the highest number of students working in the kitchen in the sector. The working period of men were determined to be higher and the students who did not receive vocational education in high school were determined to have shorter working periods. The study concluded that the students had working experiences in different departments of sector throughout their education and businesses are inclined to employ individuals with educational backgrounds in this field. Keywords: Service sector, tourism, employment, vocational education. 152 �152 � Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Extent The size or duration of the resource. 2613 Title A name given to the resource The Importance of Vocational Education in Employment: A Study on the Students of Food and Beverage Management Author Author KOCAMAN, Emil Memis KOCAMAN, Mehmet Abstract A summary of the resource. The service sector is made up of industries that requite vigorous efforts. Therefore a labor force that is equipped with theoretical knowledge and application skills makes great contributions to the quality of businesses, since individuals’ attaining professional competence is greatly contributed to by the education which they received in school and are strengthened by the practices at work. Food and beverage management departments have given undergraduate education since 2005 in Turkey in order to meet the demands for qualified managers in food and beverage businesses in the service sector. This study aims to determine the working conditions of the students of food and beverage management in the sector throughout their education. The study included 145 undergraduate students. The number of students working in bars increases with grade and the students who had education in the kitchen department of vocational high schools had the highest number of students working in the kitchen in the sector. The working period of men were determined to be higher and the students who did not receive vocational education in high school were determined to have shorter working periods. The study concluded that the students had working experiences in different departments of sector throughout their education and businesses are inclined to employ individuals with educational backgrounds in this field. Keywords: Service sector, tourism, employment, vocational education. Publisher An entity responsible for making the resource available International Burch University Date A point or period of time associated with an event in the lifecycle of the resource 2014-04 Keywords Keywords. Article PeerReviewed Identifier An unambiguous reference to the resource within a given context ISSN 2303-4564 H Social Sciences (General) https://omeka.ibu.edu.ba/files/original/6d095bc91d890384ec432d278337f0e0.docx 15ce27da32c5f45f5f85ba77e83a7aa3 https://omeka.ibu.edu.ba/files/original/87ce3602dfc26ab77a51d27b94c66c50.pdf 180a28747bc51ed8dee35b0790343afa PDF Text Text Foreign Direct Investments in Bosnia and Herzegovina Mirhat Kolašinac International Burch University Bosnia and Herzegovina mirhat.kolasinac@yahoo.com Uğur Ergün International Burch University Bosnia and Herzegovina ugur.ergun@ibu.edu.ba Abstract: Foreign direct investment (FDI) is a capital investment in a particular company abroad that acquire ownership control over the enterprise. The main objective of the study is to explore the problems of foreign direct investments in B&H and to explore the reasons why foreign investors should invest in B&H. This research gives better insight current and historical trend of FDI in Bosnia and Herzegovina. Foreign direct investments are of great importance for economic growth and development of developing countries and countries in transition like Bosnia and Herzegovina. Benefit from foreign direct investments has all the investors and the country in which he invested. This paper presents the role and importance of foreign direct investment in Bosnia and Herzegovina. According to data, investments in Bosnia and Herzegovina are increasing every year. It positively affects the economic situation in our country. For purpose of the study author will give detail explanation of foreign direct investment. Research questions will be based on foreign company and investors which invest in B&H, and in which sector are they investing. The next question is how the policies can attract foreign direct investments and which countries are the most investors in Bosnia and Herzegovina. What are the problems faced by foreign investors and how policy can address these issues in order to facilitate them and attract more foreign investment. Based on the collected data and financial statements there will be show the current situation in Bosnia and Herzegovina related with foreign investment. In the research there will be compared B&H with countries in the region. Whether Bosnia and Herzegovina has advantages compared to Serbia and Croatia. Which of these countries has the most foreign investment? As a conclusion of this paper, analysis will show how are important foreign investment for economic development of Bosnia and Herzegovina, and what is necessary for B&H to change in order to attract a large number of foreign investments. Keywords: Foreign direct investment (FDI), transition, Bosnia and Herzegovina, economic growth, policy. 126 �126 � Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Extent The size or duration of the resource. 2589 Title A name given to the resource Foreign Direct Investments in Bosnia and Herzegovina Author Author KOLAŠINAC, Mirhat ERGUN, Ugur Abstract A summary of the resource. Foreign direct investment (FDI) is a capital investment in a particular company abroad that acquire ownership control over the enterprise. The main objective of the study is to explore the problems of foreign direct investments in B&H and to explore the reasons why foreign investors should invest in B&H. This research gives better insight current and historical trend of FDI in Bosnia and Herzegovina. Foreign direct investments are of great importance for economic growth and development of developing countries and countries in transition like Bosnia and Herzegovina. Benefit from foreign direct investments has all the investors and the country in which he invested. This paper presents the role and importance of foreign direct investment in Bosnia and Herzegovina. According to data, investments in Bosnia and Herzegovina are increasing every year. It positively affects the economic situation in our country. For purpose of the study author will give detail explanation of foreign direct investment. Research questions will be based on foreign company and investors which invest in B&H, and in which sector are they investing. The next question is how the policies can attract foreign direct investments and which countries are the most investors in Bosnia and Herzegovina. What are the problems faced by foreign investors and how policy can address these issues in order to facilitate them and attract more foreign investment. Based on the collected data and financial statements there will be show the current situation in Bosnia and Herzegovina related with foreign investment. In the research there will be compared B&H with countries in the region. Whether Bosnia and Herzegovina has advantages compared to Serbia and Croatia. Which of these countries has the most foreign investment? As a conclusion of this paper, analysis will show how are important foreign investment for economic development of Bosnia and Herzegovina, and what is necessary for B&H to change in order to attract a large number of foreign investments. Keywords: Foreign direct investment (FDI), transition, Bosnia and Herzegovina, economic growth, policy. Publisher An entity responsible for making the resource available International Burch University Date A point or period of time associated with an event in the lifecycle of the resource 2014-04 Keywords Keywords. Article PeerReviewed Identifier An unambiguous reference to the resource within a given context ISSN 2303-4564 H Social Sciences (General) https://omeka.ibu.edu.ba/files/original/61853306bfe666b8fcbe641e127475c1.docx 4895f8f6245642db46bf096f3f321b5b https://omeka.ibu.edu.ba/files/original/033b8224712d11fc4ff0133dd26a96c9.pdf 7a6fd39d92b126d6dec3b71d7e5a646d PDF Text Text Measures of Customer Satisfaction in the Usage of Accounting Software Programs İhsan Yıldıztekin Atatürk University Turkey ihsan@atauni.edu.tr Reşat Karcıoğlu Atatürk University Turkey rkarci@atauni.edu.tr Ersin Kurnaz Atatürk University Turkey ekurnaz@atauni.edu.tr Abstract: Businesses can obtain their operational results more accurate and faster with the rapid changes and development in information technology. The Accounting Office Software Programs which are used by the accounting department of corporations and private accounting offices are also information technology products. Users’ access more accurate information more easily by the help of these computer assisted programs. Thus, obtained financial reports and other outputs will help business managers to take better decision. The purpose of this study is to determine whether professional accountants are satisfied with the accounting software they use in regular basis. For this purpose, a questionnaire was applied to Accountants and Financial Advisors registered in Erzurum Chamber of Certified Public Accountants in the province of Erzurum. The data obtained from the questionnaire was analyzed using the Statistical Package for Social Science for Windows (SPSS 20.0) program. In conclusion, professional accountants generally satisfied with the accounting software they use, except a few issues. Keywords: Information, Information Technology, Accounting Package Programs, Customer Satisfaction, Accounting Information Systems. 113 �113 � Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Extent The size or duration of the resource. 2574 Title A name given to the resource Overview and Development Perspectives of SME Banking, With a Focus on Bosnia And Herzegovina Author Author KOZAREVIĆ, Emira KOKOROVIĆ JUKAN, Meldina SOFTIĆ, Amra Abstract A summary of the resource. Small and midsized enterprises (SMEs) represent the primary moving mechanism of new jobs creation and increase of gross domestic product. They are the foundation of European economy and their contribution for achieving the European Union strategies for sustainable growth. Fostering development and growth of SMEs is a priority among the goals of national economies for developed countries of the world as well as for countries in transition. Financial system plays important role for achieving these goals with a main purpose of preserving the stability of national economy. For the last few years, the main focus of the financial system towards real sectors is expanding. From the market observed as to complex for risk management, SME sector became strategic goal for financial institutions worldwide. Due to the information technologies development, banking sector is increasing its support for development and growth of SMEs through the increase of financial support and also through the consulting services as a response to the challenges faced by this sector. This paper has two main objectives. The first one is point out the importance of SME banking, as the important contributor to bank profitability, in developed part of the world(focusing on the USA and EU) and in some countries of Western Balkans. The second objective is to investigate the level of SME banking development in Bosnia and Herzegovina. Using a structured questionnaire, in this paper authors will discuss perceptions of banking sector in B&H towards their orientation to SME sector and futures plans for their support as well as managing credit risk associated with financing SME sector. Keywords: financial system, small and medium enterprises (SMEs), SME banking, comparative experiences, Bosnia and Herzegovina.   Publisher An entity responsible for making the resource available International Burch University Date A point or period of time associated with an event in the lifecycle of the resource 2014-04 Keywords Keywords. Article PeerReviewed Identifier An unambiguous reference to the resource within a given context ISSN 2303-4564 H Social Sciences (General)