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                    <text>Fiscal Evasion and Corruption in Albania
Risilda Djaka
Epoka University
Albania
rdjala11@epoka.edu.al
Armanda Keqi
Epoka University
Albania
akeqi@epoka.edu.al
Abstract: Corruption is an area of vulnerability in the international arena, which is clearly
shown in several reports. People of Albania agree with this, because the corruption issue in
Albania is the second most problematic one after unemployment. It affects the daily lives of
ordinary people and it also has a huge impact on the public administration. Despite corruption,
fiscal evasion, or as called tax evasion is among the categories of delicate issues that need
attention. Tax evasion in Albania is attributed to institutions that are not able to collect adequate
tax; also auditing level is very low. Distinction according to the development level of a country is
crucial in order to understand better tax evasion, especially in Albania, that is a country in
transition. Secondly, studying the matter of tax evasion gives the opportunity of studying the
process of decision making that is related to the informal sector at an individual level. Albania
was among the countries that were the most isolated, and the last country that entered
democratic and economic reforms in the Eastern Europe, that’s why it may go through many
obstacles. Also corruption keeps being one of the most problematic issues for every single
country in the world. Social and cultural norms, economic development, institutional setting,
political setting, are all matters that can be shaped in various ways, but corruption is an issue
from which no country can be exempt. For the western Balkans countries, including here
Albania, it is considered to be an area of vulnerability.
Keywords: Corruption, tax, fiscal, evasion, impact, bribe, Albania.

124

�124

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                <text>Corruption is an area of vulnerability in the international arena, which is clearly shown in several reports. People of Albania agree with this, because the corruption issue in Albania is the second most problematic one after unemployment. It affects the daily lives of ordinary people and it also has a huge impact on the public administration. Despite corruption, fiscal evasion, or as called tax evasion is among the categories of delicate issues that need attention. Tax evasion in Albania is attributed to institutions that are not able to collect adequate tax; also auditing level is very low. Distinction according to the development level of a country is crucial in order to understand better tax evasion, especially in Albania, that is a country in transition. Secondly, studying the matter of tax evasion gives the opportunity of studying the process of decision making that is related to the informal sector at an individual level. Albania was among the countries that were the most isolated, and the last country that entered democratic and economic reforms in the Eastern Europe, that’s why it may go through many obstacles. Also corruption keeps being one of the most problematic issues for every single country in the world. Social and cultural norms, economic development, institutional setting, political setting, are all matters that can be shaped in various ways, but corruption is an issue from which no country can be exempt. For the western Balkans countries, including here Albania, it is considered to be an area of vulnerability.    Keywords: Corruption, tax, fiscal, evasion, impact, bribe, Albania.  </text>
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                    <text>Management Information System (MIS), Operational Risk and Concept of
Economic Capital
Nađa Dreca
International University of Sarajevo
Bosnia And Herzegovina
nadja_n88@hotmail.com
Abstract: The aim of this paper is to explain management information system and its relationship
with operational risk and level of economic capital. Today, use of the information technology
represents one of the most important ways to achieve organizational success. Effective use of the
information technology would lead to the improvement in operational efficiency and greater
business management. It would be explained through the application of management information
system in banking sector. We will discuss the use as well as the risk that bank is exposed to by
using these operations. Information systems have very significant role in banks. Application of
information technology affects efficiency of banking operations. With the expansion of e-banking
and other electronic banking products and service, banks become more exposed to risk in their
daily operations, with the increase possibility of operational risk and different forms of frauds.
This is descriptive and theoretical research, mostly based on literature review and findings from
different sources. The aim of study is to clarify concept of Management Information Systems
(MIS) and show influence of MIS in banking. It plays an important role in decision making
process, mostly about protection against potential losses and serves as good management tool.
This paper contributes to theoretical literature about Management Information Systems in
banking, operational risk, and explanation of Basel Standards and better understanding of
Concept of Economic Capital. Economic capital represents amount that serves as coverage for
operational risk, with the aim to protect bank from unexpected operational losses.
Keywords: Management Information System, Banking, Operational Risk, Basel Accords,
Economic Capital.

130

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                <text>The aim of this paper is to explain management information system and its relationship with operational risk and level of economic capital. Today, use of the information technology represents one of the most important ways to achieve organizational success. Effective use of the information technology would lead to the improvement in operational efficiency and greater business management. It would be explained through the application of management information system in banking sector. We will discuss the use as well as the risk that bank is exposed to by using these operations. Information systems have very significant role in banks. Application of information technology affects efficiency of banking operations. With the expansion of e-banking and other electronic banking products and service, banks become more exposed to risk in their daily operations, with the increase possibility of operational risk and different forms of frauds. This is descriptive and theoretical research, mostly based on literature review and findings from different sources. The aim of study is to clarify concept of Management Information Systems (MIS) and show influence of MIS in banking. It plays an important role in decision making process, mostly about protection against potential losses and serves as good management tool. This paper contributes to theoretical literature about Management Information Systems in banking, operational risk, and explanation of Basel Standards and better understanding of Concept of Economic Capital. Economic capital represents amount that serves as coverage for operational risk, with the aim to protect bank from unexpected operational losses.    Keywords: Management Information System, Banking, Operational Risk, Basel Accords, Economic Capital.     </text>
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                    <text>Impact of volatility and performance of major stock markets on Sarajevo
Stock Exchange in 2008 – 2012 periods
Enis Dzanić
University in Bihać
Bosnia and Herzegovina
enis.dzanic@bih.net.ba
Sead Omerbegović
American University in Bosnia and Herzegovina
Bosnia and Herzegovina
enis.dzanic@bih.net.ba
Abstract: Previous research indicates that performance and volatility of small and regional
stock markets can be influenced by the performance of major world exchanges such as New
York, Frankfurt or Tokyo stock exchange. This research analyses weekly composite index data
for SASE (Sarajevo Stock Exchange), NYSE, NIKKEI, and DAX indices, for the period from 2008
until the end of 2012. This time period contains significant events in the US and the rest of the
world, including the housing bubble, and a great recession which followed after. Significant
volatility of SASE was noted in 2007 while later periods suggest lesser volatility after a
significant drop in index value in middle of 2007. The data was analyzed in a side by side
comparison, by the method of regression in order to establish a correlation of NYSE, NIKKEI
and DAX indexes with Sarajevo Stock Exchange index. Furthermore the performance was
visually represented, segmented into several dynamic and steady periods, whose regressions
were separately calculated, in order to see the difference in steady and dynamic periods.
Previous research suggests strong correlation between regional and major stock market indices
at times of crisis, a so-called spillover effect, while low correlation at times of low volatility.
With these results, we will be able to understand the impact of major world indices on volatility
and performance movements of Sarajevo Stock Exchange in the long and short run, as well as at
times of low and high volatility. The results of research suggest that when there is less dynamics
in major world indices, the SASE market becomes less affected by their results and by the global
market trends, thus its performance is then dictated to a higher degree by regional or country
specific financial, economic and to some degree political factors. One such case this paper
analyzed is evident in the ‘dynamic period’ of some 18 months, ranging from 01.01.200816.06.2009, where the impact of global recession on major world indexes spilled over to smaller
regional exchanges; correlation between SASE and NYSE in that period is 0,92.
Keywords: stock price volatility, fundamental analysis, Sarajevo Stock Exchange, regression
analysis, correlation analysis.

115

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OMERBEGOVIĆ, Sead</text>
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                <text>Previous research indicates that performance and volatility of small and regional stock markets can be influenced by the performance of major world exchanges such as New York, Frankfurt or Tokyo stock exchange. This research analyses weekly composite index data for SASE (Sarajevo Stock Exchange), NYSE, NIKKEI, and DAX indices, for the period from 2008 until the end of 2012. This time period contains significant events in the US and the rest of the world, including the housing bubble, and a great recession which followed after. Significant volatility of SASE was noted in 2007 while later periods suggest lesser volatility after a significant drop in index value in middle of 2007. The data was analyzed in a side by side comparison, by the method of regression in order to establish a correlation of NYSE, NIKKEI and DAX indexes with Sarajevo Stock Exchange index. Furthermore the performance was visually represented, segmented into several dynamic and steady periods, whose regressions were separately calculated, in order to see the difference in steady and dynamic periods. Previous research suggests strong correlation between regional and major stock market indices at times of crisis, a so-called spillover effect, while low correlation at times of low volatility. With these results, we will be able to understand the impact of major world indices on volatility and performance movements of Sarajevo Stock Exchange in the long and short run, as well as at times of low and high volatility. The results of research suggest that when there is less dynamics in major world indices, the SASE market becomes less affected by their results and by the global market trends, thus its performance is then dictated to a higher degree by regional or country specific financial, economic and to some degree political factors. One such case this paper analyzed is evident in the ‘dynamic period’ of some 18 months, ranging from 01.01.2008-16.06.2009, where the impact of global recession on major world indexes spilled over to smaller regional exchanges; correlation between SASE and NYSE in that period is 0,92.    Keywords: stock price volatility, fundamental analysis, Sarajevo Stock Exchange, regression analysis, correlation analysis.  </text>
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                    <text>The Influence of Family Tradition and Gender Differences on
Entrepreneurial Intentions: Perception of Business Students at Public
University in Turkey
Göknur Ersarı
Atatürk University
Turkey
goknur_3686@hotmail.com
Ömer Faruk İşcan
Atatürk University
Turkey
oiscan@atauni.edu.tr
Atılhan Naktiyok
Atatürk University
Turkey
anakti@atauni.edu.tr
Abstract: It seems possible to increase the development levels of societies through increasing the
number of entrepreneurs. It is important to determine the entrepreneurship intentions of
university students and to encourage them towards entrepreneurship to increase the number of
entrepreneurs. Based on its importance the aim of this study is to determine the influence of
family tradition and gender differences in entrepreneurial intentions of university students in
Turkey. To achieve that a survey has been performed to the students at the faculty of and
administrative sciences in Public Universities in Turkey and their entrepreneurship intention has
been comparatively determined. The obtained data will be analyzed using SPSS Version20.
Keywords: Entrepreneur, Entrepreneurship, Entrepreneurial Intentions.

160

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                <text>It seems possible to increase the development levels of societies through increasing the number of entrepreneurs. It is important to determine the entrepreneurship intentions of university students and to encourage them towards entrepreneurship to increase the number of entrepreneurs. Based on its importance the aim of this study is to determine the influence of family tradition and gender differences in entrepreneurial intentions of university students in Turkey. To achieve that a survey has been performed to the students at the faculty of and administrative sciences in Public Universities in Turkey and their entrepreneurship intention has been comparatively determined. The obtained data will be analyzed using SPSS Version20.  Keywords: Entrepreneur, Entrepreneurship,  Entrepreneurial Intentions.     </text>
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                    <text>Utilization of Social Media in Business Advertising in Central Bosnia Canton
Nafija Filipović
International Burch University
Bosnia and Herzegovina
filipovic_nafija@hotmail.com
Meliha Handžić
International Burch University
Bosnia and Herzegovina
meliha.handzic@ibu.edu.ba

Abstract: The purpose of this study is to investigate the utilization of social media in the context
of business advertising in Central Bosnia Canton. Typically, companies in Bosnia and
Herzegovina employ traditional advertising, but more recently these companies are starting to
use social media for alternative advertising and consequently becoming more satisfied. Most of
the companies are already developing efficient ways of promoting their goods and services
through social media. The remaining ones are getting in touch with such technologies. This study
used a survey method (online and via telephone) as the main research tool to examine 50
randomly chosen companies on their advertising strategies. The research model proposed for the
study consisted of the following variables: perceptions, usage and effects of social media on
business performance. The study found out that customer behavior, awareness of the potential of
social media, positioning and building the brand of the company, all play an important role in
the process of utilization of social media. On the basis of these study findings it can be concluded
that social media has a substantial influence on people and businesses. It is taking a major role
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opportunities for future research.
Keywords: Social media, advertising, perceptions, effects and usage of social media.

137

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                <text>The purpose of this study is to investigate the utilization of social media in the context of business advertising in Central Bosnia Canton. Typically, companies in Bosnia and Herzegovina employ traditional advertising, but more recently these companies are starting to use social media for alternative advertising and consequently becoming more satisfied. Most of the companies are already developing efficient ways of promoting their goods and services through social media. The remaining ones are getting in touch with such technologies. This study used a survey method (online and via telephone) as the main research tool to examine 50 randomly chosen companies on their advertising strategies. The research model proposed for the study consisted of the following variables: perceptions, usage and effects of social media on business performance. The study found out that customer behavior, awareness of the potential of social media, positioning and building the brand of the company, all play an important role in the process of utilization of social media. On the basis of these study findings it can be concluded that social media has a substantial influence on people and businesses. It is taking a major role in advertising in Bosnia and Herzegovina. This developing trend provides a plenty of opportunities for future research.  Keywords: Social media, advertising, perceptions, effects and usage of social media.  </text>
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                    <text>Information Technologies and Education of Economists
Dražena Gašpar
University of Mostar
Bosnia and Herzegovina
drazena.gaspar@sve-mo.ba
Mirela Mabić
University of Mostar
Bosnia and Herzegovina
mirela.mabic@sve-mo.ba

Abstract: The aim of the paper is to present how usage of different software tools in solving
business problems could help students of economy to better integrate theoretical knowledge from
different economics subjects and to enhance their technological skills. Namely, IT plays crucial
role during the problem-based learning process, serving as a critical tool for information
searching, organizing and analyzing data, and presenting solutions. The paper presents the way
of use of information technology in education of economists, particularly at Faculty of
Economics Mostar and course named Business Intelligence (BI). It is obliged course for students
of Management and Business Informatics majors. At the beginning of BI course we interviewed
students and discussed their expectations related to proposed learning methods. At the end of the
BI course we also interviewed students and discussed fulfilment of their expectations. Namely, BI
course implements problem-based learning process through combination of the theoretical
knowledge and practical problem solving by using different IT tools. Students focus attention on
theoretical knowledge as well as peculiarities of solving problems. They are concentrating on
operational context of the practical problem, trying to conceptualize it and deduce solutions
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how IT could reshape the educational landscape by transforming the content and modes of
acquisition of learning as well as how the implementation of IT is inseparable from the process
of curriculum development and implementation of problem-based learning.

Keywords: Information technology, Higher education, Problem-based learning, Curriculum
development, Knowledge acquisition.

140

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                    <text>The Social Work Perspective of Civil Society Organizations in Turkey
Hüseyin Gül
Adnan Menderes University
Turkey
huseyingul@adu.edu.tr
Ahmet Pekcan
Adnan Menderes University
Turkey
apekcan@adu.edu.tr
Abstract: Civil Society Organizations (CSOs) [i.e. Non-Governmental Organizations (NGOs)]
come out to be important entities due to the recent changes in the traditional perception about
the state and the restriction of the power of the government. CSOs are known to play key roles in
the determination of the political, cultural, economic and social boundaries of state and the
political identities that are at the core of the liberal democratic system, and in forming of the
social policies. The controversies and debates over the non-governmental or civil society issues
seem to focus to a great extent on the relation between these organizations and state. Nongovernmental or civil society refers to "apolitical society". This does not refer to a society that is
aloof from politics rather envisions a society that has spaces that government cannot intervene.
Moreover, this type of society is in a position to influence political authority, shape and
articulate its existence and demands that are often social in nature independent of the political
authority.
CSOs that attained an important status in the liberal democratic system contribute to the
development of the society; help the solutions of problems in a wide variety of areas ranging
from economic development to struggling poverty, from environment protection to animal rights,
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this end, the study begins with a brief mention of the historical course and legal foundations of
civil society in Turkey. Subsequently, focusing on a sample of CSOs that deal with primarily
charity work in Turkey in terms of their goals, operations and organizational structure the study
attempts to develop a perspective regarding the current status and activities of these
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Keywords: Civil Society, Civil Society Organizations, Social Work, Social Activity, Charity,
Collaboration.

181

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HüseyinGül
Adnan Menderes University
Turkey
huseyingul@adu.edu.tr
Ahmet Pekcan
Adnan Menderes University
Turkey
apekcan@adu.edu.tr
Abstract:Civil Society Organizations (CSOs) [i.e. Non-Governmental Organizations (NGOs)]
come out to be important entities due to the recent changes in the traditional perception about
the state and the restriction of the power of the government. CSOs are known to play key roles
in the determination of the political, cultural, economic and social boundaries of state and the
political identities that are at the core of the liberal democratic system, and in forming of the
social policies. The controversies and debates over the non-governmental or civil society
issues seem to focus to a great extent on the relation between these organizations and state.
Non-governmental or civil society refers to "apolitical society". This does not refer to a
society that is aloof from politics rather envisions a society that has spaces that government
cannot intervene. Moreover, this type of society is in a position to influence political
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CSOs that attained an important status in the liberal democratic system contribute to the
development of the society; help the solutions of problems in a wide variety of areas ranging
from economic development to struggling poverty, from environment protection to animal
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legal foundations of civil society in Turkey. Subsequently, focusing on a sample of CSOs that
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Keywords:Civil Society, Civil Society Organizations, Social Work, Social Activity, Charity,
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181

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                    <text>Executive Issues in Service Businesses
Zehra Gül
Kahramanmaras University
Turkey
z.gul@ksu.edu.tr
Abdullah Soysal
Kahramanmaras University
Turkey
asoysal2005@hotmail.com
Abstract: This study aims to contribute to the academic literature by investigating the
perceptions of senior hotel managers on the managerial problems in their businesses in South
and Southeast regions of Turkey, which are important for Turkish tourism industry. Survey
technique was utilized in the study for data collection. And, the questionnaire was applied to the
study population that consists of managers of five-star hotels in South and Southeast region of
Turkey. The resulting data were analyzed and interpreted using SPSS 12.0 software, and the
results of the study were presented in accordance with this analysis. In the study, the
independent variables were limited to the managerial issues. On the other hand, the gender,
education level, management training status, promotions and term of offices of the managers
were analyzed within the scope of dependent variables.
Keywords: Service Business, Managerial Problems, Tourism Sector.

179

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                <text>Over the past decade, the traditional purchasing and logistics functions have evolved into a broader strategic approach to materials and distribution management known as supply chain management (SCM). Effective SCM has become a potentially valuable way of securing competitive advantage and improving organizational performance since competition is no longer between organizations, but among supply chains. Facing uncertain environments, firms have strived to achieve greater supply chain collaboration to leverage the resources and knowledge of their suppliers and customers. This research conceptualizes and develops five dimensions of SCM practice and tests the relationships between SCM practices, competitive advantage, and organizational performance in Bosnia and Herzegovina. Research will be conducted via questionnaire and the target groups are the companies in Bosnia and Herzegovina with developed supply chain management. According to the previous researches the results should indicate that higher levels of SCM practice can lead to enhanced competitive advantage and improved organizational performance. Also, competitive advantage can have a direct, positive impact on organizational performance.    Keywords: Supply chain management; Competitive advantage; Organizational performance; Structural equation modeling.  </text>
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                    <text>Executive Issues in Service Businesses
ZehraGül
Kahramanmaras University
Turkey
z.gul@ksu.edu.tr
Abdullah Soysal
Kahramanmaras University
Turkey
asoysal2005@hotmail.com
Abstract: This study aims to contribute to the academic literature by investigating the
perceptions of senior hotel managers on the managerial problems in their businesses in South
and Southeast regions of Turkey, which are important for Turkish tourism industry. Survey
technique was utilized in the study for data collection. And, the questionnaire was applied to
the study population that consists of managers of five-star hotels in South and Southeast
region of Turkey. The resulting data were analyzed and interpreted using SPSS 12.0 software,
and the results of the study were presented in accordance with this analysis. In the study, the
independent variables were limited to the managerial issues. On the other hand, the gender,
education level, management training status, promotions and term of offices of the managers
were analyzed within the scope of dependent variables.
Keywords: Service Business, Managerial Problems, Tourism Sector.

179

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                <text>This study aims to contribute to the academic literature by investigating the perceptions of senior hotel managers on the managerial problems in their businesses in South and Southeast regions of Turkey, which are important for Turkish tourism industry. Survey technique was utilized in the study for data collection. And, the questionnaire was applied to the study population that consists of managers of five-star hotels in South and Southeast region of Turkey. The resulting data were analyzed and interpreted using SPSS 12.0 software, and the results of the study were presented in accordance with this analysis. In the study, the independent variables were limited to the managerial issues. On the other hand, the gender, education level, management training status, promotions and term of offices of the managers were analyzed within the scope of dependent variables.    Keywords: Service Business, Managerial Problems, Tourism Sector.    </text>
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