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                    <text>Journal of Natural Sciences and Engineering, Vol. 2, No.2 (2020)
DOI number: 10.14706/JONSAE2021311

Understanding Forms and Models of Cloud Computing Technologies Adopted in the
Selected Institutions in Southwestern Nigeria
Gbonjubola Oluwafunmilayo BINUYO1
1- African Institute for Science Policy and Innovation, Obafemi Awolowo University, Nigeria
gobinuyo@gmail.com
Abstract - The study examined the forms and models of cloud computing technology adopted in the
selected institutions from four states in Southwestern Nigeria. The three purposively selected institutions
were Federal, State and Private owned making twelve institutions. However, the administered
questionnaire was filled in by the ten (10) IT personnel, ten (10) lecturers and five (5) students from each
of the selected institutions making 300 respondents. The questionnaire elicited information on the forms
and models of cloud computing technology adopted and the extent of use of the adopted cloud computing
technologies in the selected institutions. Secondary data were obtained from relevant literature. Data
collected were analysed with descriptive and inferential statistics. The study concludes that the forms of
cloud computing technology adopted by the selected institutions in Southwestern Nigeria are
infrastructure-as-a-service (IaaS), software-as-a-service (SaaS) and platform-as-a-service (PaaS) while
software-as-a-service (SaaS) is often used by the institutions. Also, the models of adopted cloud computing
technology are private, public, hybrid and community cloud computing by the selected institutions in
Southwestern Nigeria. The adopted forms and models of cloud computing technology are used for
different business functions such as payroll, procurement, human resources, accounting and finance,
CRM, application development, and project management.
Keywords-Cloud computing, Institutions and Nigeria
1.

Introduction

The aim of this study is to explicate the forms and model of cloud computing technology adopted in the selected
institutions and determine the extent of use of forms of cloud computing technology and the business function
deployed on cloud computing technology adopted by the selected institutions in Southwestern Nigeria.
Scholars have defined cloud computing from their perspectives. Cloud computing depends on subscription
service to accessing networked storage space and computer resources [1]. By implication, it is a paid service(s)
to securing online information and communications technologies’ services. As cited in [1] that not all
establishment are leapfrogging to adopting cloud computing technologies especially established institutions in
developing countries like Nigeria [2].
Globally, higher institutions are encountering with the challenges of needed level of information and
communications technology (ICT) required to enhancing good quality education and R&amp;D activities especially
in developing countries [3]. Giving yearly educational report of Republic of Yemen, it indicates that the
educational sectors are challenged with hindrances to carrying out required quality education to the populace in
the country. Among the hindrances to delivering good quality education at Republic of Yemen are due to
inadequate needed infrastructure resources, under budget allocation to ICT, absence of ICT technical and
teaching personnel [4].
At present, majority of activities are been conducted online. Among the activities are online document editing
and writing, email checking, online interaction, collaboration, among others. Therefore, it is imperative globally
for educational system to meet up with the advancement in ICT technology for rendering quality education [3].
Also, given the high cost attached to providing and maintaining the needed hardware and software, it is highly
needed for educational system to adopt low cost advanced technology such as cloud computing. This cloud

�Journal of Natural Sciences and Engineering, Vol. 2, No.2 (2020)
DOI number: 10.14706/JONSAE2021311
computing addresses the challenge of high cost attached to both computer software and hardware needed to
rendering quality education to the populace by providing ICT resources on a pay per use basis [3].
There have been diverse empirical studies on cloud computing technologies adopted in institutions [5-11].
Although, there are some theoretical review studies on the same phenomenon [4, 12-15] . However, scholars
have noted that there is dearth of empirical studies on cloud computing technology in institutions especially
Nigerian institutions [13,15,16]. Also, there is dearth of information on the forms and model of computing
technology adopted in Universities in Nigeria, this is because cloud computing research is nascent in Nigeria
[16], hence the need for this study.
The remaining part of this paper is ordered as follows such as review of related literatures, method of research
deployed, the study results and discussion, conclusion and recommendations.

2.

Literature Review

There is an increasing empirical research interest in cloud computing from both developing and developed
economies. This cloud computing research interest have engineered vast intellectual and financial investment in
cloud R&amp;D [16]. Given that, it is highly imperative to know that cloud computing can be inform of service
model and deployment model [16-18].
(a) cloud computing as a service model: It is service model when it entails Software, Platform and Infrastructure
[17]. The discussion of cloud computing as a service is stated below:
(i) Software as service (SaaS) was defined as distribution model that allows users to access applications run on
their servers over the Internet and charged customers per usage [18]. In other words, it is a remote online
application accessed by users/customers via the network using a simple web navigator [18]. In general, SaaS
refers to any online services (cloud services) that users can access remotely or subscribed to and pay per usage
basis. These types of cloud services entail accounting, invoicing, performance monitoring, communications,
tracking sales and planning among others. Furthermore, using SaaS is like renting rather than purchasing it [18].
Unlike mainstream traditional software with limited license and the number of devices that can use it. SaaS
offers the users the opportunity of subscribing to the software instead of purchasing it.
(ii) Platform as a service (PaaS) allows for clients or customers to hire software, hardware, repository and
network capacity through Internet. PaaS is of great interest to application developers because it provides for
easy changes and upgrades to the features of the operating system in use and also allows for an application to be
developed by developers distributed over different geographical locations across international boundaries.
Costs can be reduced by the use of infrastructure services from a single cloud computing service provider rather
than have and maintain several hardware facilities that often do identical functions. Examples of PaaS include
Salesforce, IBM Bluemix, Cloudbees and Microsoft Azure among others.
(iii) Infrastructure-as-a-Service (IaaS): This service delivery model enables clients to rent the equipment used in
service operations and control the deployed applications and operating systems among others. Given that,

�Journal of Natural Sciences and Engineering, Vol. 2, No.2 (2020)
DOI number: 10.14706/JONSAE2021311
however, updating and patching of operating system at IaaS level are the responsibility of the users within the
contractual period [19].
(b) Cloud computing as deployment model entails public, private, community and hybrid cloud [17, 20]. These
models are discussed below:
(i) Public Cloud: The most common type of cloud computing services skewed towards the public cloud
deployment model because as the name implies, are publicly and openly available. Even though they can exist
in private clouds, SaaS provisions like cloud storage, online office applications and IaaS and PaaS contributions
like cloud-based web application development environments and hosting is in related to public cloud model.
Public clouds are also deployed when organisations or individuals do not require the level of infrastructure and
security present in private cloud model [21]. Intuitively, large organisations or enterprises may still deploy
public clouds in situations where privacy is not required, such as online document collaboration, webmail or
storage of non-sensitive documents.
(ii) Private Cloud: It does not allow cloud resources to be shared with unknown third parties. It is otherwise
known as internal cloud that is strictly for internal use of an establishment [22]. Private cloud loud resources
perhaps located either onsite or offsite premises of the organization, hence, this model does not come with the
benefit of reduced investment or expenditure in IT infrastructure or equipment.
(iii) Community cloud: This type of model is solely for a group or collection of users within an organisation
having a shared or common goal [23]. Here, IT resources are provided as a service to group of users in order to
enable an elastic collaborative use of computing resource. It is often limited to selected or limited set of
employees within an organisation such as security department, head of departments, a team or sub-unit in an
organisation.
(iv) Hybrid cloud: This model integrates two different deployment models such as public, private and
community models. Organisations often combine two differing models to form a hybrid cloud in a bid to
maximise efficiencies. In hybrid cloud, the combined clouds retain their identities but are bound together by
standardized or proprietary technology [24].
Given cloud computing as service and deployment models, however, measuring the contribution of Nigerian
scholars to the number and impact of cloud computing study was needed [16]. Content analysis and bibliometric
was deployed in papers extracted from Scopus database within the specified time and country (2016 and
Nigeria). The analysis of the extracted papers shows that majority of cloud computing study in Nigeria tend
towards Education and Saas model of cloud computing [16]. In support of that assertion, [11] studied the effect
and challenges of adopting cloud computing technology in government owned universities in the Southwestern
Nigeria. In the study, one hundred (100) IT (information technology) personnel, fifty (50) para-IT personnel and
fifty (50) students making two hundred (200) respondents in total were selected in each of the selected ten (10)
universities using stratified sampling techniques with the aid of questionnaire. Out of the two thousand (2,000)
questionnaire administered, one thousand, seven hundred and forty-two (1742) were retrieved which represents
a respondent rate of 87.1%. Microsoft excel was used to analyse the data descriptively. The outcome of the
study implies that the adoption of cloud computing has an important effect on enhanced availability, cost
effectiveness, low environmental impact, reduced and reduced investment in physical asset among others.

�Journal of Natural Sciences and Engineering, Vol. 2, No.2 (2020)
DOI number: 10.14706/JONSAE2021311
Hence, the main issues challenging the use of cloud were data insecurity, regulatory compliance concerns,
lock-in and privacy concerns.
Cloud computing is an avenue to experience efficient and optimize IT (information and technology) services at
least cost which is induced by pay as you use (PAYU) to cloud service providers [3]. There are other benefits
attached to the use of cloud computing, among the benefits is high return on investment [25]. Given the benefits
attached to the adoption and use of cloud computing, however, many sectors especially the higher education are
skeptical in adopting cloud computing technology [3, 25].
On a contrary, cloud computing technology is highly being adopted by higher institutions mainly because of
financial reasons [4]. Thinking beyond financial reason for adopting cloud computing, among the technical
reasons for adopting cloud computing by IT manager or decision maker can be attributed to organizational,
environment, technological and individual factors [4]. Cloud computing is a feasible in meeting the
technological needs of an ogranisation efficiently, effectively and at reduced investment on physical asset with
least environmental impact and IT complexity [1, 11].
[1] examined the behavioural intent to adopting cloud computing technology in large and small organization
using an Enhanced Technology Acceptance Model (ETAM). [1] concluded that attitude and adopters’ ability to
use cloud computing (self-efficacy) were better predictor of intention to adopt cloud computing technology.
Perceived usefulness and perceived ease of use of cloud computing were better predictor of attitude to adopt
cloud computing technology and perceived ease of use and the relevant of cloud computing to adopters’ work
(job relevance) were the predictor of perceived usefulness.
Recently, [15] systematically reviewed empirical studies on cloud computing technologies. The study showed
from the reviewed studies that empirical studies on cloud computing technology are dearth of cloud computing
usage/utilization. The study also identified challenges and benefits attributed to cloud computing adoption. The
study empirically showed that universities in the selected area are willing to adopting cloud computing
technologies. Meanwhile, [14] had earlier concluded from the reviewed literature on cloud computing
technology adoption in organisations that the factors that determines the adoption of cloud computing
technologies varies. [14] further noted that most of the reviewed studies operationalised the intention to adopt
cloud computing in a binary form rather than the actual use of the technology. Meanwhile,[13] showed from the
systematic literature review on empirical studies carried out on cloud computing technology adoption in
universities that several universities have utilized different types of cloud computing service models.
[25] examined the perception of IT and non-IT personnel on factors associated to the poor adoption of cloud
computing technologies in African enterprises with Nigeria as a case study. The study concluded that the fear of
unknown such as job loss, cyber threat, privacy issue and data theft were the hindrances to the adoption of cloud
computing technology. In addition to that, [26] showed that top management support, competitive pressure, and
compatibility are the factors attributed to cloud computing technologies.
Based on the aforementioned studies, this paper adopts theory of Technology Acceptance Model (TAM) as a
focusing device for the analysis of this study. Technology Acceptance Model explains the perceive usefulness of
technology, perceive ease of use of technology and attitude toward using technology [27]. The three constructs
are key determinants of technology adoption model. First, perceived usefulness (PU) explains thus that people

�Journal of Natural Sciences and Engineering, Vol. 2, No.2 (2020)
DOI number: 10.14706/JONSAE2021311
tend to use or not use a technology based on the usefulness perception of the technology. Second, perceived ease
of use (PEOU) explains that potential users of technology are of the opinion that a given technology is useful
and requires less effort to use it. Third, attitude of a user toward a technology was a major determinant of
whether the user will actually use or reject the innovation [27]. Based on that, the applicable research method is
adopted for this study.
3.

Research Method

This study deployed multi-stage sampling technique in data collection. Four states were randomly selected from
six in Southwestern Nigeria. Three institutions otherwise called universities were purposively selected from
each of the selected states. The justification for the purposive selection is to comprise one federal, one state and
one private owned university from each of the selected four states making twelve universities in total.
Furthermore, questionnaire was administered and filled in by the personnel in the purposive selected
institutions: ten (10) IT personnel, ten (10) lecturers and five (5) students were considered from each of the
selected institutions making three hundred (300) respondents. The yardstick for selecting the institutions is
based on those institutions that are using cloud computing technologies while the purposive selection of the
respondents in the institutions were based on referrer of expertise personnel on the subject matter.
The questionnaire elicited information on the forms and models of cloud computing technology adopted. The
respondents were asked to tick the forms and models of cloud computing adopted in their institutions. The forms
of cloud computing adopted for this study include Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS)
and Infrastructure-as-a-Service (IaaS) while the models of cloud computing include private, public, hybrid and
community cloud computing. Furthermore, respondents were to rank in five scales (5) the extent of use of the
adopted cloud computing technologies in the selected institutions such as: no use (A), little use (B), moderate
use (C), highly use (D) and lastly, often use (E); where Alphabet A is the lowest and Alphabet E is the highest.
The respondents were further asked to indicate appropriately (multiple response is allowed) the type of cloud
computing technologies deployed in the institutions such as Gmail-Based Institution Email Service, Dropbox,
Docusign, Skydrive, Netsuite, Cisco-WebEx, Amazon Elastic or Web Services, Learning Management Systems
(LMS), Microsoft Azure Cloud, Integrated Development Environments (IDEs), Cloud based APIs, and Cloud
based .NET Platforms. In addition to that, the respondents were asked to rank the extent of use of the adopted
cloud computing technologies for business function in five scales such as not applicable (A), little use (B),
moderate use (C), highly use (D) and often use (E) where Alphabet A is the lowest and Alphabet E is the
highest. The variables for business functions include payroll, application development, project management,
accounting and financing, CRM/sales management, procurements, human resources and messaging and
collaboration. Data collected were analysed with descriptive statistics such as frequencies and crosstabulation.

4.

Results and Discussion
The Table 1 in this study explains the three intuitions selected for this study such as Federal owned

institutions, State owned institutions and Private owned institutions. Not only that, the table further shows the
number of questionnaires administered to the selected institutions and the number of questionnaire retrieved.

�Journal of Natural Sciences and Engineering, Vol. 2, No.2 (2020)
DOI number: 10.14706/JONSAE2021311
The table shows that out of three hundred (300) questionnaires administered, 56.3% (169) were retrieved and
used for the analysis of this study. Meanwhile, from the perspective of [16] majority of cloud computing study
in Nigeria tend towards Education and SaaS model of cloud computing, hence, this further contributes to those
studies.
Categories of the institutions

Questionnaire Administered

Questionnaire Retrieved

Frequency

Percentage

Frequency

Percentage

Federal owned institution

100

33.3

57

19

State owned institution

100

33.3

63

21

Private owned institution

100

33.3

49

16.3

Total

300

100

169

56.3

Table 1 Number of Institutions Selected

Table 2 explains the forms and models of cloud computing technology adopted in the selected institutions. The
table shows that majority (78.3%) of the institutions adopts software-as-a-service, while 65.1% and 54.3% of the
institutions also adopts platform-as-a-service and infrastructure-as-a-service respectively. The adoption of forms
of cloud computing corroborates the reports of previous scholars on the forms of cloud computing technology
adopted in institutions [17] [28] [29] and [30]. Hence, the adoption of these technologies will reduce the cost of
operations of the selected institutions from keeping hardware, storage facilities, maintenance cost among others.
Concerning models of cloud computing technology adopted by the selected institutions in the study area. Table
2 further shows that the selected institutions adopts private cloud computing (53.5%), public cloud computing
(54.3%), hybrid cloud computing (51.9%) and community cloud computing (51.2%). This is line with posits of
previous scholars on the models of cloud computing technologies adopted by institutions [20-23, 31]. In
addition to that, this study corroborated [13] that several universities have utilized different types of cloud
computing service models. By implication, universities in the study area adopted different forms and models of
cloud computing based on their discretion, cost reduction, needful, necessity, and industrial revolution,
technology push and demand among others. In support of the adopted theory for this study, the selected
universities inductively adopted cloud computing technology based on perceive usefulness, perceive ease of use
and attitude of user toward a technology as indicated as element of technology acceptance model by [27].

Table 2: Forms and Models of Cloud Computing Technology Adopted
Characteristics

Frequency

Percent (%)

Software-as-a-Service (SaaS)

101

78.3

Platform-as-a-Service (PaaS)

84

65.1

Forms of Cloud Computing

�Journal of Natural Sciences and Engineering, Vol. 2, No.2 (2020)
DOI number: 10.14706/JONSAE2021311
Infrastructure-as-a-Service (IaaS)

70

54.3

Private Cloud

69

53.5

Public Cloud

70

54.3

Hybrid Cloud

67

51.9

Community Cloud

66

51.2

Models of Cloud Computing

*Multiple response is applicable
Table 3 explains the level of institutional use of the forms of cloud computing technology adopted by the
selected institutions. Table 3 shows that majority (38.8%) the selected institutions that adopted
infrastructure-as-a-service moderately use the technology follow by 24.8% of the institutions that highly use the
infrastructure-as-a-service. Concerning the use of software-as-a-service by the selected institutions, Table 3
further shows that majority (34.9% and 32.6%) of the selected institutions moderately and highly use
software-as-a-service respectively. Concerning the use of platform-as-a-service by the selected institutions,
Table 3 shows that majority (26.4% and 41.1%) of the selected institutions little use and moderately use
platform-as-a-service respectively.
By implication, Table 3 shows that software-as-a-service (SaaS) is mostly used by the selected institutions in
Southwestern Nigeria. This might be as a result of idiosyncratic of SaaS that connotes any cloud services that
users can access remotely or subscribed to and pay per usage basis [18]. Among the SaaS cloud services that can
be subscribed to or use remotely are accounting, invoicing, performance monitoring, communications, tracking
sales and planning [18]. In addition to that, this study corroborates [16] that, majority of cloud computing study
in Nigeria tend towards Saas model of cloud computing.

Table 3: Level of Institutional Use of Cloud Computing Technology
Characteristics

Level of cloud computing usage (%)

Forms of cloud computing

A

B

C

D

E

IaaS

14

7

38.8

24.8

0.8

SaaS

1.6

14

34.9

32.6

3.9

PaaS

10.9

26.4

41.1

3.9

1.6

*Multiple response is applicable
Key: A = No use; B = Little use; C = Moderate use; D = Highly use; E = Often use
Table 4 shows the cloud computing technology adopted by the selected institutions in the study area. The table
shows that most of the cloud computing technologies adopted in the selected institutions are cloud based APIs

�Journal of Natural Sciences and Engineering, Vol. 2, No.2 (2020)
DOI number: 10.14706/JONSAE2021311
(55.8%), cloud based.NET Platforms (51.9%), Cisco-WebEx (48.8%), integrated development environment
(IDEs) (43.4%), Amazon Elastic or Web Services (31.8%). More also, other cloud computing technologies
adopted by the institutions includes Gmail-Based Institution Email Service (26.4%), Microsoft Azure Cloud
(18.6%), Learning Management Systems (LMS) (16.3%), Skydrive (12.4%), Netsuite (8.5%), Dropbox (7.8%),
and Docusign (0.8%). This shows that the selected institutions exhibited some level of cloud computing
technologies. Perhaps, the necessity to adopt low cost advanced technology such as cloud computing warrant the
selected institutions to adopting the cloud technologies. Meanwhile, [3] had postulated earlier that cloud
computing technologies addresses the challenge of high cost attached to both computer software and hardware
needed to rendering quality education to the populace by providing ICT resources on a pay per use basis. By
implication, the selected institutions adopted cloud computing technologies so as to providing high quality that
is affordable, accessible at least cost for the stakeholders in the institutions.
Table 4: Cloud Computing Technology Adopted by the Selected Institutions
Characteristics

Frequency

Percent

(N=111)
Gmail-Based Institution Email Service

34

26.4

Dropbox

10

7.8

Docusign

1

0.8

Skydrive

16

12.4

Netsuite

11

8.5

Cisco-WebEx

63

48.8

Amazon Elastic or Web Services

41

31.8

Learning Management Systems (LMS)

21

16.3

Microsoft Azure Cloud

24

18.6

Integrated Development Environments (IDEs)

56

43.4

Cloud based APIs

72

55.8

Cloud based .NET Platforms

67

51.9

*Multiple response is applicable
The Table 5 in this study shows the extent of cloud computing technology in business function in the selected
institutions in the study area. The selected institutions highly use (30.2%) and often use cloud computing
technology in their payroll function. In addition to that, the table shows that the selected institutions highly
(34.1%) and often use (25.6%) cloud computing technology in their application development function.
Furthermore, Table 5 shows that the selected institutions moderately use (25.6%) and highly use (22.5%) cloud
computing technology in their project management functions. The table shows that the selected institutions

�Journal of Natural Sciences and Engineering, Vol. 2, No.2 (2020)
DOI number: 10.14706/JONSAE2021311
moderately use (33.3%) cloud computing technology in their accounting and financing functions. Also, the
institutions little use (27.9%) and moderately use (31.8%) cloud computing technology in their CRM/sales
management function. This table shows that the selected institutions moderately use (39.5%) cloud computing
technology in their procurements function. In addition, the selected institutions moderately use (37.2%) cloud
computing technology in their human resources. Lastly, the selected institutions little use (34.9%) and
moderately use (32.6%) cloud computing technology in managing and collaboration function.
By implication, the payroll functions of the selected institutions have been digitised and can be done anywhere
in the world (telecommuting). Not only that, the selected institutions have deployed cloud computing
technologies in their project management, accounting and financing, CRM/sales management, procurements,
human resources, managing and collaboration functions.
Table 5: Extent of Use of Cloud Computing Technology in Business Function
Characteristics

Extent of use of cloud computing technology

Business Function

A

B

C

D

E

Payroll

17.8

9.3

18.6

30.2

11.6

Application Development

10.1

7

8.5

34.1

25.6

Project Management

16.3

15.5

25.6

22.5

3.9

Accounting and Financing

17.1

24

33.3

7

0.8

CRM/Sales Management

21.7

27.9

31.8

3.1

-

Procurements

22.5

21.7

39.5

2.3

-

Human Resources

20.2

23.3

37.2

3.9

1.6

Messaging and Collaboration

11.6

34.9

32.6

7

3.1

*Multiple response is applicable
Key:A = Not applicable; B = Little use; C = Moderate use; D = Highly use; E = Often use

5.

Conclusion

The study concludes that the forms of cloud computing technology adopted by the selected institutions in
Southwestern

Nigeria

are

infrastructure-as-a-service

(IaaS),

software-as-a-service

(SaaS)

and

platform-as-a-service (PaaS) while software-as-a-service (SaaS) is often used by the institutions. Also, the
models of adopted cloud computing technology are private, public, hybrid and community cloud computing by
the selected institutions in Southwestern Nigeria. The adopted forms and models of cloud computing technology
are used for different business functions such as payroll, procurement, human resources, accounting and finance,
CRM, application development, and project management.

�Journal of Natural Sciences and Engineering, Vol. 2, No.2 (2020)
DOI number: 10.14706/JONSAE2021311

6.

Limitations and future work

This study is limited to universities in Southwestern Nigeria, further studies perhaps consider the whole
universities in Nigeria. The study did not consider factors influencing the adoption of cloud computing
technologies, further studies may consider that. The study only use quantitative method in data collection and
descriptive analysis, further studies may consider mixed method in data collection and analysis.

7.

Acknowledgement

The author appreciates the contributions of indispensable scholars who in one way or the other contributes to the
scholastics of this paper.
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                    <text>Journal of Natural Sciences and Engineering, Vol. 3, (2020)
DOI number: 10.14706/JONSAE2019114

Feedback System Using Sentiment Analysis
Abdulrahman Almonajed 1, Dino Kečo1,
1

International Burch University, Sarajevo, Bosnia and Herzegovina
abdulrahman.almonajed@stu.ibu.edu.ba
dino.keco@ibu.edu.ba

Abstract – Today, when looking at the quality of an online item, the feedback itself plays a very
important role. Based on the feedback we can decide whether the desired item is good or not, get a
picture of the seller and so on. Many companies that have online shops display the most positive
feedback while hiding bad ones or display only a few of them. In this research, we will help people
by automating the process of deciding whether a feedback is positive or negative, which will give
them time for other jobs and save money for hiring people who will work on the feedback. Since
feedback on online articles is very important today, the process of determining positive and
negative feedback should be made as quick and easy as possible. In this research, we will show a
very simple and fast way to classify feedback as positive or negative, which means that the main
question of this research is how to facilitate and speed up the process of determining the polarity of
the feedback. We will use NLP using Python’s library called TextBlob. The used algorithm is called
Naïve Bayes, it gave the accuracy of around 80%.
Keywords - feedback, online article, sentiment analysis
1.

Introduction

These days, the number of online stores is growing very fast [1]. We can see that today we can buy
whatever we want online. Also, through online shopping we can save a lot of money by being able to find
things much cheaper than they are in local stores. By shopping through online shops, we can "escape"
arrogant sellers, as well as annoying sellers who follow us during the shopping and "force" us to buy their
products. Also, we can save a lot of time by avoiding traffic jams, waiting in line at the store, saving
money by not paying for parking, saving our fuel, etc. We can even buy things we don’t have in our city
or country. For leading companies such as Amazon, Alibaba, eBay, and so on, feedback from every user
is very important. They receive thousands of feedback a day, which is very difficult to read and analyze,
which is why they need to automate the process. Understanding and analyzing the feedback can improve
the user experience, improve the products, and so on, but can also help the online shop owners to know
which seller is not doing their job properly, whether it is cheating, etc. Also, there are online applications
where we can book an apartment, rent a car, etc., such as on our BTT (Balkan Tourist Travel) application.
This kind of web application is now well known in our region, so we decided to create one to facilitate the
tourism process in Bosnia and Herzegovina. The application is intended for tourists who visit our country
in large numbers. BTT application will make it easier for them to book everything they need during their
stay in our country with a few clicks. The main goal of the application is to avoid numerous calls and

�Journal of Natural Sciences and Engineering, Vol. 3, (2020)
DOI number: 10.14706/JONSAE2019114
misunderstandings between our people and tourists. On the BTT we value feedback, so users can leave
feedback on everything that they have used on our application. By doing so, we give our customers the
opportunity to express their opinions, which will help us to achieve the best possible service. In this
research, we will use the BTT application to apply and test our classification method. For the best process
of development, we will be using only one part of the BTT web application. We will perform all the tests
and modifications to achieve the best possible results. And if the results are satisfying we will include all
the other parts of the application.
Customers' opinion is not only important to large companies it is also important to small companies that
are just getting started [2]. Therefore, determining whether the opinion is positive or negative must be
automated as soon as possible and in the best possible way. This research will solve this problem and
determine whether customers’ opinion is positive or negative in a very quick and easy way.
The biggest problem this research solves is the hard work of reading the opinions, which can be praise or
criticism, of users and determining whether it is positive or negative or spending the extra money to hire
people to do that. Later, it will help identify whether the comment is spam or not, which can reduce time
determining feedback's polarity, determine the language of the comment, and so on.
2.

Literature Review

Sentimental analysis, which will be used in this research, has been studied in detail for the last few years.
There are a lot of research papers regarding sentimental analysis, but we will present only the ones that
are useful for our research.
In the paper [3], authors Akanksha Sharma and Dr. Ashim performed a Comparative Study of Different
Approaches Used For Sentiment Analysis from customer reviews, where they stated that this process
helps the owners of the online shop to make the right decision regarding their items. In their research,
they have divided the feedback into three categories: positive, negative, and neutral. Where we can notice
that in our research the classification of feedback is similar, from -1 to 1. 1 represents positive, 0
represents neutral and -1 represents negative. Their research is very similar to ours. They gathered
feedback from e-shops, analyzed the feedback, and finally classified them. The authors mentioned
Support Vector Machine (SVM), Naive Bayes, Lexicon Method, etc. At the end of their research, SVM
was the best compared to other methods.
Research paper [4], also performed a sentiment analysis on user feedback from online shops. Michael
Gamon, the author of this research, uses over 40.000 feedbacks that he collected from two different
sources, Global Support Services, and Knowledge Base Surveys. The author divided the feedback on a
scale between 1 and 4, where 1 represented dissatisfied and 4 for very satisfied. In his research, he used a
linear Support Vector Machine (SVM) for feedback classification with 10-fold cross-validation. As a
result of his research, Michael created two clear classifications (classes). The first class determines

�Journal of Natural Sciences and Engineering, Vol. 3, (2020)
DOI number: 10.14706/JONSAE2019114
whether the feedback falls under 1 or 4 on the scale, the second class determines whether the feedback
falls under 1 or 2 and 3 or 4. He used 10-fold cross-validation on both classifications with the first 2000
feedbacks in his dataset. The first class (whether the feedback falls under 1 or 4 on the scale) proved to
be more accurate. The precision was 85.47 for the first class, while the second class was 69.23.
Prashali et al. [5], the authors of the research, collected their research data for the classification from
Kaggle website. The data was in excel format, containing 186 feedback. The goal of their research was to
see how to improve the teaching and learning program. Their dataset was composed of students’ feedback
on the teaching program. The result of their research was divided, as in our research, between -1 and 1.
As we mentioned before 1 represents positive, 0 neutral, and -1 negative. We have to mention that in their
research, they used polarity from sentiment analysis to determine whether the feedback is classified as
positive, negative, or neutral.
In the paper [6], the authors wrote about how owners of online stores should analyze every feedback they
get in the shortest time possible. Since this affects their further business and cooperation with the seller on
their online shop. Robots can cause fraud to star ratings on items on online shops, for that reason
feedback on online shops must be analyzed using natural language processing (NLP). In this way, we can
delete false feedback and quickly analyze feedback received. Swati N. Manke and Nitin Shivale classify
their results in two categories, positive and negative.
Author Peter D. Turney in his research paper [7], applied semantic orientation for determining whether
the feedback is positive or negative. For his research, Peter used 410 samples of feedback, which he
acquired from 4 different domains (banks, automobile, movie, and travel destination). He used an
unsupervised learning algorithm to classify feedback as positive or negative. The precision of his
algorithm was averaging 74%, the highest precision was on automobile 84%, while the lowest one was on
movie 66%. The reason for the difference between the precision of automobiles and movies, which was a
pretty huge one was because of some words depending on the context. In the domain of automobiles,
some adjectives may have a negative meaning whereas in the movie sphere it can be the exact opposite
meaning. For example, the adjective “unpredictable” would have a negative meaning in an automobile
but in the movie a positive one. For assessing feedback to be positive or negative, the author Peter
followed 3 steps:
●

Draw out sentences which contain adjectives and adverbs,

●

Predict semantic orientation of each extracted sentence,

●

Categorize feedback as positive or negative according to the semantic orientation of the
sentence.

In [8], the authors used a model to analyze text from feedback written by the users in their research. Also,
the number of stars of the star rating given by the user was taken for determining the results. Joachim
Büschken and Greg M. Allenby tested their model on a hotel and restaurant dataset, which contained the
feedback and the star rating. Their model was built based on Latent Dirichlet Allocation (LDA). In the

�Journal of Natural Sciences and Engineering, Vol. 3, (2020)
DOI number: 10.14706/JONSAE2019114
restaurant dataset, there are 696 samples (feedback and star rating) from different Italian restaurants.
While in the hotel dataset, feedback and star ratings were collected from two hotels, one in New York and
the second near the JFK airport. The number of samples collected from the hotel in New York is 3.212,
while the second hotel is 1.255, which sums up to 4.467 feedback from the hotels. At the end of their
research, the authors believe that bag-of-sentence is better than bag-of-words for user speech analysis.
Saleem Abuleil and Khalid Alsamara in their research paper [9], wrote about analyzing user feedback
using Natural Language Processing (NLP). The authors presented feedback in two formats, rating
(structured data) and textual (unstructured data). Their research was applied on feedback that has been
written in the Arabic language. In the Arabic language, adjectives take the form of describing another
person or thing in a sentence. In their research, the authors convert unstructured data (text) into structured
data (numerical). They categorized their results into two classes, positive and negative feedback.
In the research paper [10], authors write about measuring customers’ satisfaction using sentiment
analysis. For the classification method, they used sentiment classifier support vector machine (SVM). The
main reason for that was that SVM gave the best results on the basis of the research paper [11]. The data
set was collected from Twitter API. It contained the following:
●

Likes (lists of users that liked specific tweet)

●

Followers (lists of users that follow specific tweet)

●

Mentions (lists of users that was mentioned on a specific tweet)

●

Replies (lists of replies on a specific tweet), and

●

Re-tweet (lists of users that share specific tweet)

In this research, they used the database MySQL Database Management System. The authors classified
their results in two classes, positive and negative. At the end of their research, their algorithm gave a
precision of around 87%.
3.

Methods and Materials

The data that will be used in this research will be taken from the BTT web application. The number of
feedback samples is more than 1000. The application consists of multiple feedback sites, but this research
will be based on feedback from the rent-a-car section/site. The number of data we will test in this research
will depend on the number of feedbacks on the BTT web application. Right now, there are more than
1000 feedback for the rent-a-car section, if new feedback is added, the system will cover them
automatically once it runs. We only used cars’ feedback from the BTT web application. We take data in
HTML format where we have only feedback, without other attributes from the table that are related to
feedback for business logic. The attributes that we will not use are ID, user, and car_ID since it means
nothing to us in determining whether the feedback is positive or negative. This means that only one
column is left since the table contains 4 columns (ID, name, carID, and feedback), which we can see in
the figure below.

�Journal of Natural Sciences and Engineering, Vol. 3, (2020)
DOI number: 10.14706/JONSAE2019114

Figure 1. Feedback in MySQL
As we mentioned before, we will only use one column for the table, which is the feedback column. Figure
2 shows only feedback from the table in the HTML web page, from where we will take the feedback.

Figure 2. Feedback on HTML page
A.

Data preprocessing

Since this research is based on working with text, in the process of determining whether the given text is
positive or negative, that text must be analyzed and processed. The system will be based solely on
working with English text. We will implement natural language processing (NLP) in the process of
further analyzing and processing the feedback. For the whole process, we will use the python
programming language with its library TextBlob. The library TextBlob will be used to determine if the
given feedback is positive or negative. TextBlob is a python library used for basic text tasks, such as
sentiment analysis, translation, language determination, and so on. All of these tasks can be classified
under NLP tasks. TextBlob allows us to view objects as a regular string in the python for processing the
desired task [12]. The processes and analyzes done in this research are removing HTML tags, removing
non-letters, removing whitespaces and empty elements, lowercase, tokenization, spell checking and
correct misspelled words, and etc. To reduce the number of words of the feedback and make the
classification as accurate as possible, usually removing stopwords is used [13]. When we check the list of
nltk’s stopwords, we can see that it’s not a good idea to always remove stopwords from the dataset. For
example, the stopword “not” it can change the meaning of the sentence at all. Since, the sentence “This
car is not good” after removing stopwords will be “car good”. We can see that the original sentence is

�Journal of Natural Sciences and Engineering, Vol. 3, (2020)
DOI number: 10.14706/JONSAE2019114
negative, while the sentence after removing stopwords is positive. Of course, it's not always the case that
removing stopwords will change the meaning of the sentence. Because of that, before removing
stopwords it is good to know the sentences inside the dataset.
The figure below shows the example of how removing stopwords can change the meaning of the
sentence.

Figure 3. Example of removing stopwords
In Figure 4. we prove that removing stopwords sometimes can cause an issue. We can see that first
sentence as polarity result -35, which means it's negative, while after removing stopwords from the
sentence, the meaning is changes and polarity result became 70, which means the sentence is positive.

Figure 4. Polarity result before and after removing stopwords
4.

Results

After processing the above analyzes and processes on each feedback we took from the BTT web
application, we will begin the process of determining whether it is positive or negative. Here we come to
sentiment analysis, which will be used from the mentioned python library. From TextBlob's sentiment
analysis, we will use the polarity part which will give us a result between -1 and 1. Where -1 indicates
very negative results, in our case very bad feedback, and 1 is positive. In Figure 5, we show the
implementation of textblob's sentiment polarity and the polarity result or score.

Figure 5. Implementation and result of TextBlob's sentiment property

�Journal of Natural Sciences and Engineering, Vol. 3, (2020)
DOI number: 10.14706/JONSAE2019114
From the figure above, we can see that the result is not so readable, where we can only check for the
polarity result but we don't know for which feedback is that result. So we combined or merged the
polarity score and feedback, to make the result more readable and understandable. The figure below,
shows the way we combined the feedback and polarity score, and how the result became more
readable and understandable from before.

Figure 6. Feedbacks' polarity result
The table below shows the total accuracy of our algorithm.
Table 1. Result

5.

Algorithm

Approximate result

Naïve Bayes

~ 80%

Discussion

Considering the research papers related to our research, which are already mentioned in the Section 2, we
have notice that it is much faster and easier to determine if the feedback is positive or negative using the
Python’s library TextBlob. As we mentioned before, it is not always good idea to remove stopwords from
the text, as it can change the meaning of the sentences. In some researches, Naïve Bayes algorithm didn’t
give the best result. There may be more causes such as, huge dataset with unnecessary sample or
information, stopwords are removed, preprocessing is not done properly, and so on. In the table below, we
showed the algorithms and results of several previous researches.

�Journal of Natural Sciences and Engineering, Vol. 3, (2020)
DOI number: 10.14706/JONSAE2019114

Table 2. Conspectus of previous works

Author(s)

Algorithm

Result

Joachim Büschken and Greg M. LDA (Latent Dirichlet Allocation ) 60-70%
Allenby

Michael Gamon

SVM (Support Vector Machine) – 85.47% for the first class, while
two classes
the second class was 69.23%

Al-Otaibi Shaha, Alnassar Allulo, SVM (Support Vector Machine)
Alshahrani Asma, Al-Mubarak
Amany, Albugami Sara, Almutiri
Nada, Albugami Aisha

Peter D. Turney

6.

Around 87%

PMI-IR
(Pointwise
Mutual Around 74%
Information
Information
Retrieval)

Conclusion

To conclude the results, the feedback has been divided into two groups, positive and negative. Feedback,
like in every web site helps the users that are first time on the online shop to determine which product is
of good quality. In this research we proved that removing stopwrods in not always a good idea, because it
can change the meaning of the sentence. Also the research will make it easier for the online shop owners
to determine which feedback is positive and which is negative. In this way the owner will be able to
recognize the quality sellers in a very easy and simple way. In the near future we are planning to improve
this research by adding 'minus'. The minus will be added to sellers for every bad/negative feedback on his
items. In that way we will be able to isolate bad sellers with bad items. If the seller receives a certain
number of minuses he will be warned. If the sellers item gets a certain amount of minuses it will be
automatically deleted. Also a method for recognising whether a feedback is spam or not will be
implemented. This process will be initiated before the sentimental analysis. Since we want to perform the
sentimental analysis only on „real“ feedback. This will speed up the process because we will not analyse
large numbers of spam feedback. Also methods for translating foregin feedback to english language will
be added. This research will be open-source so that every company or person will be able to use it, of
course they will need to own a shop which receives feedback.

�Journal of Natural Sciences and Engineering, Vol. 3, (2020)
DOI number: 10.14706/JONSAE2019114
REFERENCES

[1] S. CK i G. Edwin, “Online Shopping - An Overview,” June 2014. [Na mreži]. Available:
https://www.researchgate.net/publication/264556861_Online_Shopping_-_An_Overview.
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Available:
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[3] A. Sharma i A. Dr. Saha, “A comparative Study of different Approaches Used for Sentiment
Analysis From Customer Reviews,” 14 Dec 2018. [Na mreži]. Available:
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0930131.
[4] M. Gamon, “Sentiment classification on customer feedback: Noisy data, large feature vectors, and
the role of linguistic analysis,” January 2004. [Na mreži]. Available:
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ack_data_Noisy_data_large_feature_vectors_and_the_role_of_linguistic_analysis .
[5] S. S. Prashali , R. K. Asmita , S. P. Rutuja i U. W. Yamini , “Sentiment Analysis of Feddback Data,”
March 2019. [Na mreži]. Available: https://www.ijtsrd.com/papers/ijtsrd23090.pdf.
[6] N. M. Swati i Nitin Shivale, “A Review onL Opinion Mining and Sentiment Analysis based on
Natural Language Processing,” International Journal of Coumputer Applications, pp. 29-32, 2015.
[7] D. T. Peter, “Thumbs Up or Thumbs Down? Semantic Orientation Applied to Unsupervised
Classification of Reviews,” July 2002. [Na mreži]. Available:
https://www.aclweb.org/anthology/P02-1053.pdf.
[8] J. Büschken i G. M. Allenby, “Sentence-Based Text Analysis for Customer Reviews,” 2016. [Na
mreži]. Available:
https://www.ku.de/fileadmin/160102/WiSe2015_2016/mksc.2016.0993-ePDF3.pdf.
[9] S. Abuleil i K. Alsamara, “Using NLP Approach for Analyzing Customer Reviews,” 2018. [Na
mreži]. Available:
https://www.slideshare.net/cscpconf/using-nlp-approach-for-analyzing-customer-reviews-86265367.
[10] S. Al-Otaibi, A. Alnassar, A. Alshahrani, A. Al-Mubarak, S. Albugami , N. Almutiri i A. Albugami,
“Customer Satisfaction Measurement using Sentiment Analysis,” International Journal of Advanced
Computer Science and Application, pp. 106-117, 2018.
[11] J. Brynielsson, F. Johansson, C. Jonsson i A. Westling, “Emotion classification of social media posts
for estimating people's reactions to communicated alert messages during crises,” 2014. [Na mreži].
Available:
https://docplayer.net/11592731-Emotion-classification-of-social-media-posts-for-estimating-peoples-reactions-to-communicated-alert-messages-during-crises.html.
[12] S. Loria, “textblob Documentation,” 26 April 2020. [Na mreži]. Available:
https://buildmedia.readthedocs.org/media/pdf/textblob/latest/textblob.pdf.
[13] S. Bird, E. Klein i E. Loper, Natural Language Processing with Python, O'REILLY, 2009.

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                    <text>Journal of Natural Sciences and Engineering, Vol. 3, (2020)
DOI number: 12.34567/JONSAE2020123

Using Exploratory Data Analysis and Big Data Analytics for Detecting Anomalies
in Cloud Computing
Ibrahim Muzaferija1, Zerina Mašetić1
1

International Burch University, Sarajevo, Bosnia and Herzegovina
ibrahim.muzaferija@stu.ibu.edu.ba
zerina.masetic@ibu.edu.ba

Abstract – While leveraging cloud computing for large-scale distributed applications allows
seamless scaling, many companies struggle following up with the amount of data generated in terms
of efficient processing and anomaly detection, which is a necessary part of the management of
modern applications. As the record of user behavior, weblogs surely become the research item
related to anomaly detection. Many anomaly detection methods based on automated log analysis
have been proposed. However, not in the context of big data applications where anomalous behavior
needs to be detected in understanding phases prior to modeling a system for such use. Big Data
Analytics often ignores anomalous point due to high volume of data. To address this problem, we
propose a complemented methodology for Big Data Analytics – the Exploratory Data Analysis,
which assists in gaining insight into data relationships without the classical hypothesis modeling. In
that way, we can gain better understanding of the patterns and spot anomalies. Results show that
Exploratory Data Analysis facilitates anomaly detection and the CRISP-DM Business
Understanding phase, making it one of the key steps in the Data Understanding phase.
Keywords - Cloud Computing, Big Data, Data Mining, Anomaly Detection

1.

Introduction

With constant growth and advancements of the Internet, there are more systems connected to other
connected systems, constantly generating and exchanging data. That data is referred to as Big Data and is
constantly targeted by cyber-attacks as it contains sensitive and valuable information. The term “big data”
refers to data that is so large, complex, or rapid that it’s not possible to process using traditional
computing and data management tools. Big Data provides opportunities to improve research, operational
efficiency, and decision-support applications with increased value for digital applications [1]. At the same
time, Big Data represents the challenges to store, transport, process, mine, and serve the data. Data that is
high in volume, velocity, variety, and veracity must be processed with advanced analytical tools and
algorithms to reveal meaningful information and provide value.
Cloud computing represents the use of distributed and shared resources such as computing, storage,
networking, and analytical software, and provides fundamental support to address the challenges of Big

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DOI number: 12.34567/JONSAE2020123
Data. Cloud computing serves both as a technological enabler and producer of big data [1].
Anomalies represent unusual or behaviors that deviate from the normal. In efforts to increase cloud
computing reliability, anomaly detection poses a frequent problem in threat detection and identification,
as reported by Cloud Security Alliance (CSA) [2] which represents the world’s leading organization
dedicated to securing cloud computing environments, conducts annual research with an aim to raise
awareness of threats, risks, and vulnerabilities in the cloud environment. In their latest (2019) report [3],
CSA re-examined the risks with cloud security and took a new approach, examining the problems in
configuration and authentication, rather than the traditional focus on vulnerabilities and malware,
highlighting the following threats:
1.

Data Breaches

2.

Misconfiguration and inadequate change control

3.

Lack of cloud security architecture and strategy

4.

Insufficient identity, credential, access, and key management

5.

Account hijacking

6.

Insider threat

7.

Insecure interfaces and APIs

8.

Weak control plane

9.

Metastructure and applistructure failures

10.

Limited cloud usage visibility

11.

Abuse and nefarious use of cloud services

In this research, we aim to address the threats which can be traced in user logs (numbered 1, 4, 5, 6, 8, 9
and 11) by utilizing Big Data Analytics and Exploratory Data Analysis in order to discover anomalies and
contribute to increase of security in Cloud Computing applications.
2.

Literature Review

Anomaly detection in the cloud infrastructure and big data environment has been the topic of many
research studies in the literature. Since the first introduction of cloud infrastructure in 2006 [4], cloud
computing has greatly impacted the industries. The rapid development of Internet and Big Data
technologies has resulted in increased service development on cloud computing, such as online banking
services, electronic news services, government information systems, mobile services, etc. These systems
handle sensitive and confidential data, making the anomaly detection mechanisms one of its core security
requirements.
In the review paper by Arif Sari [4], [5], different techniques and mechanisms used in the detection of
anomalous activities within the cloud environment are described: threshold detection, statistical analysis,
rule-based measures, data mining, and machine learning. We aim to apply statistical techniques and EDA

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DOI number: 12.34567/JONSAE2020123
(Exploratory Data Analysis) in order to discover anomalies.
In the “Big Data processing for Anomaly Detection” survey [6], Ariyaluran et al. present the details of the
comparative analysis and the relationship of three different domains, which are anomaly detection,
machine-learning algorithms, and real-time big data processing. This paper aims to contribute to
complemented techniques for anomaly detection. Once anomalies are detected, we can utilize Machine
Learning and real-time anomaly detection for future improvements.
In their research, Dalal and Rele [6], [7] emphasize the steps in creating effective and reliable
mechanisms for threat detection. They highlight the importance of the first CRISP-DM (Cross Industry
Standardized Process for Data Mining) phase named “Develop Business Understanding”, where reasons
for defects and answers for maintenance are taken into consideration. They discuss the phase “Analyze
Data and Data Dependencies” where the aim is to analyze, combine, and compare the data with the
present situation, without proposing EDA as a baseline for data understanding. Our work aims to employ
EDA in order to complement the methodology.
Also, they highlight the step named “Engage with Subject Matter Experts (SME’s)” for better dataset
examination and analysis of the anomaly situation, along with a grouping of the threat factors. By
employing these methods, we aim to set transparent expectations and bring out clarity to our results. In
further research, we work closely with application development technical lead which serves as SME, and
facilitates in clarification of log data, as well as threats, anomalies and our results
3.

Methodology

The research is implemented using a portion of the CRISP-DM (Cross Industry Standardized Process for
Data Mining) methodology [8], which represents the common standards used by data scientists and data
mining experts in order to build analytical and machine learning models. Prior to analytical and machine
learning model creation, we need to construct a clean dataset of user behavior with anomalies labeled for
future modeling. To do so, in this research we focus on the first three phases: Business Understanding,
Data Understanding, and Data Preparation, as highlighted with red color in the figure below. Modeling
and subsequent phases are researched in our extended study of anomaly detection in cloud computing.

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Figure 1. CRISP-DM workflow
In the Business Understanding phase, the goal is to determine business objectives, assess the situation
from a business perspective, discuss with subject matter experts, determine data mining goals, and
produce a project plan. In the Data Understanding, we collect and select raw data, describe and explore
the data, consult with subject matter experts, and verify data quality. In the Data Preparation phase, which
is often the most time-consuming phase, we select and clean the data, format data, and construct a clean
dataset.
We approach the mentioned phases using Big Data Analytics and Exploratory Data Analysis (EDA). Big
Data Analytics examines large amounts of data in a non-traditional manner, that is using distributed and
shared resources to support the data quantity and complexity [8], [9]. Exploratory Data Analysis [10] is
an approach to analyzing data in order to summarize their main characteristics and uncover the underlying
structure using statistical and visual methods.
3.1. Data Collection and Selection
Cloud-based enterprise web application logs are produced by multiple servers and services, which are
streamed to Elasticsearch [11] service, an open-source search, and analytics engine for all types of data.
Elasticsearch is distributed, fast, and scalable, which makes it an ideal environment for big data ingestion,
enrichment, storage, analysis, and visualization.

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Figure 2. Raw data access from Kibana
Raw data is accessed by locally restoring the Elasticsearch cluster snapshot taken for a period of three
months. The cluster contains around 20 GB of semi-structured data collected from different application
services and levels, indexed by a timestamp. Application logs are mapped to 175 attributes and accessed
using Kibana [12], the Elastic Stack service for data analysis and visualization.
Attribute selection is a part of the “Business understanding” and “Data understanding” phase,
implemented together in consultations with application development technical lead, i.e., subject matter
expert (which we’ll refer to as SME). The attributes describing the user’s application usage that were the
most relevant for anomaly detection are selected for further analysis. The following table displays
statistical information for selected attributes.

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Table 1. Selected data statistical information

Attribute name

Description

Data type

Range

Missing

timestamp

Timestamp

Date Time

[2020-01-05 21:17,

0.0 %

2020-03-26 21:06]
account_id

Account ID,

Nominal

unique company

f6afd09c-****-****-****-

8.87 %

c30a935ccc37, ...

account identifier
client_country

User country

Nominal

BA, US, ...

9.53 %

company_name

Company Name

Nominal

Company A, Company B,

10.17 %

...
platform

Application

Nominal

platform

BrowserMNC,

0.0 %

BackendMNC, ...

principal_id

User email

Nominal

developer@**.com, ...

9.64 %

remote_address

User IP address

Nominal

[ 0.0.0.0. - 255.255.255.255

9.12 %

]
user_agent

User-agent

Nominal

Mozilla/5.0 ( Windows NT

0.0 %

10.0; Win64; x64) … , ...
error_message

Error message

Nominal

validation error, auth error,

99.96 %

...
message

Log message

Nominal

Profiling, FrontTimings, ...

0.18 %

level

Log level

Nominal

Info, error

0.0 %

path

Parameterized

Nominal

PUT

99.78 %

resource request

/customer/***/ticket/***, ...

resource

Request

Nominal

(GET) /invoices, ...

0.0 %

status_code

Response code

Nominal

200, 404, ...

10.17 %

Once the relevant data is selected, we utilize Elastic Stack service named Logstash [13] for collecting the
data, that is, obtaining the initial dataset in CSV format for further work.

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3.2. Data Cleansing and Engineering
In order to get an insight into data quality, graphical and statistical methods were used to detect
anomalies, faults, outliers, missing values, etc. Moreover, we engineer new attributes in order to increase
the interpretability or decrease data complexity. Exploratory Data Analysis assists understanding of
relations between attributes and allows us to spot tendencies, as well as to identify the necessary cleaning
steps we have to take.
First, we apply filters to remove log data from automated services, such as health-checks and other
application services that don't reflect the user’s interactions. Next, we remove attributes that contain a
high fraction of missing values because the informational significance of attributes is inconsiderable.
Values of “status_code” attribute are mapped to the corresponding descriptions for better interpretability.
We engineer new attributes: “resource_method”, “resource_base” and “user_os”. The “resource_method”
and “resource_base” attributes are created from the values of the “resource” attribute by using regular
expressions to extract the relevant information. The “user_os” attribute is created in a similar manner,
extracting the relevant information using regular expressions from the “user agent” attribute. Creation of
these attributes allows us to focus on the most relevant information and decrease the cardinality of
original attributes.
3.3. Dataset Creation
The clean dataset contains 16 attributes describing the application usage, and 522,763 rows with a
timestamp attribute range from 6th January to 26th March (81 days).
Data is imported to RapidMiner [14], a data science software platform that provides an integrated
environment for data preparation, visualization, machine learning, text mining, and predictive analytics. It
is open source and used for commercial applications, as well as for research, education, training, rapid
prototyping.
In this phase, we continue with Exploratory Data Analysis in order to discover patterns beyond formal
modeling or hypothesis testing tasks. Our aim is to utilize the business understanding to increase the
understanding of data and relationships between attributes in order to spot anomalous trends.
As the application is B2B based, we analyze the company data first: company account histogram,
statistics and distribution. Next, we analyze the behaviors of users in company and general context. By
analyzing the “user” and “user domain” attribute, we spot trends in company context usage and behavior.
Analysis of application resource requests allows us to understand the usage in general context.

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DOI number: 12.34567/JONSAE2020123

Figure 3. Counts of application resource requests
From the figure above, we can spot trends and further analyze the resource usage. The resource request
represents a user action, thus are highly valuable for the context of anomaly detection. Moreover, granular
analysis facilitates the business understanding as we gain deeper insight into user generated data.
Next, we analyze the application errors which are often one of the most informative attributes for the
anomaly detection. Anomalies and cyber-attacks are often causing application errors, allowing us to
quickly analyze error data and make distinctions between application anomalies, user anomalies and
possible threats.

Figure 4. Application error logs histogram

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DOI number: 12.34567/JONSAE2020123

Figure 5. Application logs status codes histogram
Application status codes are highly correlated with application resource usage. By analyzing status codes,
we gain insight into applications performance and usage trends. Anomalies are most visible when
analyzing the status codes.
Dataset creation is concluded with the creation of an “anomaly” attribute, which represents whether a
specific application log instance is anomalous. The criteria for creation of such attribute are drawn from
the discoveries of EDA and confirmed through the consultations with SME. By addressing the
CRISP-DM phases for Business Understanding, Data Understanding, and Data Preparation with the
application of Exploratory Data Analysis, we are able to discover anomalies in application usage and user
behavior.
4.

Results and Discussion

As web application has busines-to-busines context, we approach the analysis of log data from a company
perspective. We find that companies using the application can have their application usage segmented into
three categories: heavy, medium, and light users, as shown below in the Figure 6. Heavy users are the
companies responsible for application development and support. Medium users reflect the companies
with frequent application usage, while light users represent the companies that are onboarding to
application or in initial phases of application usage. Distinction of company users per their level of usage
helps us create a better business understanding. Because of unbalanced level of application usage per
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DOI number: 12.34567/JONSAE2020123
company, we can expect an increased number of anomalies for heavy users, while companies with
medium and light usage may have decreased the number of anomalies. Regarding the percentage of
anomalies, it varies between companies with no specific pattern.

Figure 6. Application usage per company
When analyzing the histogram of application resource methods through the “resource_method” attribute,
we find an anomalous request pattern, as shown below in the Figure 7. Consultations with SME yielded
that resource request method anomaly corresponds to the service whose use has ceased, and the service
behavior can be identified as anomaly.

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DOI number: 12.34567/JONSAE2020123

Figure 7. Application resource methods histogram anomaly
When analyzing individual users, we perform segmentation per company using the domain name in user
email address. The histogram of user domains contributes to business understanding as we can spot user
trends per each company. In the figure below, we present the user domain histogram focused on
anomalous application usage of unknown domains. We discover that usage from unknown domains tends
to be increased in the monthly peaks of application usage.

Figure 8. User domain histogram focused on unknown domains
Consultations with SME clarified that unknown domains such as “gmail.com”, “hotmail.com”, and

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DOI number: 12.34567/JONSAE2020123
“outlook.com” are used by quality assurance developers and were marked as such. This has further
decreased the number of visits from unknown domains. Moreover, consultations showed that users from
unknown domains are companies in the trial phase, that is application demonstration phase, and are still
eligible for anomaly detection. Application usage from other user domains is distributed as expected: two
development companies take up the most traffic while others are medium and light users.

Figure 9. Log message histogram anomalies
In the figure above, we present an analysis result of log message histogram with revealed anomalies. We
find that anomalies are caused by application development or, more specifically, integration attempts with
other companies using the application.
In the figure below, we present results from correlation analysis of the dataset. The correlation matrix
shows increased correlation between attributes such as “platform” and “message”. These results help us to
identify and discard highly correlated attributes and decrease the dataset complexity.

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Figure 10. Correlation matrix
Correlation matrix also shows that attributes “status code” and “level” have a level of correlation. This
indicates that application errors can be sourced from application status codes. In the figure below, status
code histogram focused on error status code is depicted. We can spot the error trends together with
identification of error sources.

Figure 11. Status code histogram focused on error status codes
With application of EDA, the resulting anomalies are used in the creation of labeled dataset for anomaly
detection purposes. The dataset can serve as a baseline for creating various analytical and machine
learning anomaly detection models such as frequency threshold detection, supervised anomaly prediction,
unsupervised anomaly detection, etc. In the Table 2, we present the final dataset statistical information.

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Table 2. Dataset statistical information

Attribute name

Type

Missing Least / Min

Most / Max

Range

timestamp

Date and

0

Jan 6, 2020

Mar 26, 2020 9:06

80d 14h 48min

6:18 AM

PM

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time
account_id

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company_name

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3

Company XYZ

Company A

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(3)

(131,132)

Company B, [52
more]

country

Nominal

3

XX (29)

US (399,465)

US, BA, IN, [12
more]

platform

Nominal

0

Backend (45%)

Browser (55%)

Browser, Backend

user

Nominal

6

fk***@*.com

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(4)

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remote_address

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184.*.*.22 (3)

77.*.*.171 (41,561)

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144.*.*.229, [302
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user_agent

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Mozilla/[...]ri/537.3

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(3)

6 (77,449)

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14

�Journal of Natural Sciences and Engineering, Vol. 3, (2020)
DOI number: 12.34567/JONSAE2020123
error_msg

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level

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message

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resource_method Nominal

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l

5.

Conclusion

This study has shown that the use of Exploratory Data Analysis contributes to and complements the
implementation of CRISP-DM methodology phases: business understanding, data understanding, and
data preparation. Moreover, we demonstrate that Exploratory Data Analysis is efficient method for
detecting anomalies in big data. Summarizing data characteristics and discovering underlying patterns for
data and its distribution brings value for both data understanding and data preparation phase. We confirm
the benefits of proven method from previous studies: consultations with SME play a crucial role in the
business understanding phase and give a valuable contribution in data understanding phase Next,
consultations in the data understanding and data preparation phase facilitates the workflow and can help
us increase the data value.
Future efforts can be placed in implementation of subsequent CRISP-DM phases, that is, modeling,

15

�Journal of Natural Sciences and Engineering, Vol. 3, (2020)
DOI number: 12.34567/JONSAE2020123
evaluation and deployment. Modeling data using Machine Learning techniques enables complex pattern
discovery, as suitable for big data datasets, and further improves anomaly detection as underlying
mathematical relationships can be leveraged. While this has been proven in majority of studies conducted
in the field of anomaly detection and supervised machine learning, we propose a use of unsupervised
machine learning for finding new anomalies that will enable a creation of extended labeled dataset which can then be used for creation of supervised machine learning model for anomaly detection and
prediction.

6.

[1]

References

“Big Data and cloud computing: innovation opportunities and challenges” [Online]. Available:
https://www.tandfonline.com/doi/full/10.1080/17538947.2016.1239771. [Accessed: 04-Sep-2020]

[2]

“Cloud Security Alliance (CSA)” [Online]. Available: https://cloudsecurityalliance.org/. [Accessed:
04-Sep-2020]

[3]

“Top Threats to Cloud Computing: Egregious.” [Online]. Available:
https://cloudsecurityalliance.org/artifacts/top-threats-to-cloud-computing-egregious-eleven/.
[Accessed: 04-Sep-2020]

[4]

“About AWS.” [Online]. Available: https://aws.amazon.com/about-aws/. [Accessed: 04-Sep-2020]

[5]

A. Sari, “A Review of Anomaly Detection Systems in Cloud Networks and Survey of Cloud
Security Measures in Cloud Storage Applications,” Journal of Information Security, vol. 6, no. 2,
pp. 142–154, Mar. 2015.

[6]

“Real-time big data processing for anomaly detection: A Survey,” Int. J. Inf. Manage., vol. 45, pp.
289–307, Apr. 2019.

[7]

“Cyber Security: Threat Detection Model based on Machine learning Algorithm - IEEE Conference
Publication.” [Online]. Available: https://ieeexplore.ieee.org/document/8724096. [Accessed:
04-Sep-2020]

[8]

“DMME: Data mining methodology for engineering applications – a holistic extension to the
CRISP-DM model,” Procedia CIRP, vol. 79, pp. 403–408, Jan. 2019.

[9]

“A Reference Model for Big Data Analytics” [Online]. Available:
https://www.researchgate.net/publication/327728739_A_Reference_Model_for_Big_Data_Analytic
s. [Accessed: 04-Sep-2020]

[10] “Exploratory data analysis” [Online]. Available: https://psycnet.apa.org/record/2011-23865-003.
[Accessed: 04-Sep-2020]
[11] “Open Source Search: The Creators of Elasticsearch, ELK Stack &amp; Kibana.” [Online]. Available:
https://www.elastic.co/. [Accessed: 04-Sep-2020]
[12] “Kibana.” [Online]. Available: https://www.elastic.co/kibana. [Accessed: 04-Sep-2020]
16

�Journal of Natural Sciences and Engineering, Vol. 3, (2020)
DOI number: 12.34567/JONSAE2020123
[13] “Logstash.” [Online]. Available: https://www.elastic.co/logstash. [Accessed: 04-Sep-2020]
[14] “RapidMiner.” [Online]. Available: https://rapidminer.com/. [Accessed: 04-Sep-2020]

17

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                    <text>Effect of Vaccinium vitis-idaea tea and Arctostaphylos uva-ursi tea on growth of
causative agents of urinary tract infections
Lamija Hafizović1, Selma Karup1, Almin Hadžialić 1
1

International Burch University, Sarajevo, Bosnia and Herzegovina
lamija.hafizovic@stu.ibu.edu.ba
selma.karup@stu.ibu.edu.ba
almin.hadzialic@stu.ibu.edu.ba

Abstract - Urinary tract infections pose a serious problem to people, both in the hospital
environment and outside world. They are characterized by high mortality and ability to cause
health problems in areas of the human body other than the urinary tract. It has been long clinical
practice to treat these infections with antibiotics, a tactic made very ineffective with the advent of
antibiotic-resistant microbial strains. The research has turned to alternative modes of treatment,
such as use of herbal remedies to combat urinary tract infections. Effect of two types of herbal teas
was observed through use of broth microdilution assay, to test varying concentrations of teas on the
growth of selected microorganisms. Results were verified by assessment of colony growth on
Mueller Hinton Agar plates. Tested microorganisms exhibited very dense colony growth. Similarity
of conditions between urinary retention and conditions under which microorganisms were cultured
in 96-well plates possible reason for density of growth. Methods with higher degree of confidence in
treatment of urinary tract infections could likely be the combination of antibiotics with herbal teas.
Keywords: antibiotic resistance, Arctostaphylos uva-ursi, broth microdilution assay, urinary tract
infections, Vaccinium vitis-idaea
1.

Introduction

Urinary tract infections (UTIs) are, by definition, categorized as diseases according to clinical symptoms,
laboratory indicators and microbiological findings, and are most often caused by various bacterial species.
They are designated as cystitis or as infections affecting lower urinary tract, or as prostatitis. Based on
clinical factors, they are classified in different groups: acute uncomplicated cystitis, urinary tract
infections caused by indwelling catheters, recurrent cystitis in young women, urinary tract infections in
men, complicated urinary tract infections and asymptomatic bacteriuria [1,2]. In the cases of often
repeated and inadequately treated urinary tract infections, these infections may become permanent or
chronic diseases [3], which can lead to development of other types of diseases, and further increase the
already high mortality rate exhibited by urinary tract infections [4].
Antibiotics are the most common method of treatment for urinary tract infections. Some of the antibiotics
have been highly effective in treatment of UTIs, while others had little to no effect. However, the misuse
of antibiotics has led to development of bacterial resistance, where increasing numbers of antibiotics have
no effect in treatment of urinary tract infections [5,6]. This has led to discovery of alternative methods of
treatment for UTIs, such as use of herbal products to combat these infections. Certain herbs have

�exhibited ability to prevent bacterial invasion into the urinary tract (Agropyron repens), to impede
adhesion of bacteria to bladder walls (Urtica spp., Betula spp.), and to inhibit formation of bacterial
colonies [7,8]. Bioactive compounds of Vaccinium vitis-idaea (lingonberry, mountain cranberry) have
demonstrated antimicrobial, anti-inflammatory and antioxidative activity [9,10], while Arctostaphylos
uva-ursi (bearberry) was also noted to have anti-inflammatory effect in lower urinary tract [11].
The objective of this experiment was to determine the effect of Vaccinium vitis-idaea tea and
Artctostaphylos uva-ursi tea on growth of primarily bacteria which are responsible for the development of
various urinary tract infections.
2.

Materials and methods

Microorganisms used in this experiment were Escherichia coli ATCC 14169, Escherichia coli ATCC
25922, Staphylococcus aureus ATCC 25923, Staphylococcus aureus ATCC 6538, Staphylococcus aureus
ATCC 12493, Enterococcus faecalis ATCC 29212, Candida albicans ATCC 10231 and Pseudomonas
aeruginosa ATCC 27853. They were cultured and kept in Tryptic Soy Broth (TSB) containing 50%
glycerol, since it was necessary to store them at -80˚C.
The herbal teas chosen for this experiment were the Vaccinium vitis-idaea tea and Arctostaphylos uva-ursi
tea, both of which were acquired from herbal pharmacy ″Faveda″ in Sarajevo. Teas were made and tested
in two different concentrations: in concentration recommended on tea packaging and in concentration two
times stronger than the recommended one.
Since the objective of this experiment was to study the effect of teas on bacterial growth, it was necessary
to detect minimal inhibitory concentration (MIC) for both teas. Broth microdilution assay was used for
detection of minimal inhibitory concentrations for each of the tested microorganisms. Tested
microorganisms were first grown in the medium Tryptic Soy Broth until desired growth phase. In each
well of microtiter plate a 100μl of medium was pipetted. Tea, also made in TSB medium, was added in
column 3 (100μl) and mixed using micropipette to suck the liquid up and down a few times. Then, a
100μl of dilution was transferred from column 3 to column 4 and mixed using micropipette. The
procedure was repeated until the last column, so the concentration of tea was lessened by half in each
subsequent well. Following that, a 10 μl of microorganism was added (each tested microorganism to an
individual plate) in columns 2 to 12. Column 1 did not contain microbes, as it represented negative
control. Plates were incubated overnight at 37˚C.
After incubation, microbes from wells containing different concentrations were inoculated onto Mueller
Hinton Agar plates and incubated overnight at 37˚C. Bacterial growth was observed from the plates and it
was visually assessed and numerically classified by the density of formed colonies, as shown in Table 1.
3.

Results

Bacterial growth was assessed from Mueller Hinton Agar plates. The objective was to find minimal
inhibitory concentration, so microorganisms were inoculated only from certain wells of 96-well plates
(where the probability of finding minimal inhibitory concentrations seemed the highest). Starting
concentrations of tea were the recommended concentration (RC) on the tea packaging (Table 2 and 3),

�adjusted for the volume of the well, and the second concentration that was twice as strong as the
recommended one (Tables 4 and 5). Using broth microdilution assay as described in the previous section,
the concentration of tea was lowered by half in each subsequent well. Recommended concentration on the
tea packaging was one coffee spoon (10 g) per 200 ml of liquid (TSB, in this case).
Table 1. Evaluation of microbial growth
Evaluation

Area of plate covered by microbial growth

10^7

100%

10^6

85%-90%

10^5

70%-75%

10^4

50%

10^3

35%

10^2

15%

10^1

&lt;15%

Sterile

0%

Table 2. Effect of recommended concentration of Vaccinium vitis-idaea tea on bacterial growth
0,5*RC

0,25*RC

0,125*RC

0,0625*RC

E. faecalis 29212

10ˆ7

10ˆ7

/

/

C. albicans 10231

10ˆ7

10ˆ7

/

/

P. aeruginosa 27853

10ˆ7

10ˆ7

/

/

E. coli 25922

10ˆ7

10ˆ7

/

/

E. coli 14169

10ˆ7

10ˆ7

10ˆ7

10ˆ7

S. aureus 25923

10ˆ7

10ˆ7

/

/

S. aureus 12693

10ˆ7

10ˆ7

/

/

S. aureus 6538

10ˆ7

10ˆ7

/

/

Table 3. Effect of recommended concentration of Arctostaphylos uva-ursi tea on bacterial growth
0,5*RC

0,25*RC

0,125*RC

0,0625*RC

E. faecalis 29212

10ˆ7

10ˆ6

/

/

C. albicans 10231

10ˆ6

10ˆ7

10ˆ7

10ˆ7

�P. aeruginosa 27853

10ˆ6

10ˆ7

10ˆ7

/

E. coli 25922

10ˆ7

10ˆ7

/

/

E. coli 14169

10ˆ7

10ˆ7

/

/

S. aureus 25923

10ˆ7

10ˆ7

/

/

S. aureus 12693

10ˆ6

10ˆ6

10ˆ6

10ˆ6

S. aureus 6538

/

10ˆ7

10ˆ7

10ˆ7

Table 4. Effect of second concentration of Vaccinium vitis-idaea tea on bacterial growth
RC

0,5*RC

0,25*RC

E. faecalis 29212

10ˆ7

10ˆ7

10ˆ7

C. albicans 10231

10ˆ7

/

/

P. aeruginosa 27853

10ˆ7

10ˆ7

/

E. coli 25922

10ˆ7

/

/

E. coli 14169

10ˆ7

10ˆ7

/

S. aureus 25923

10ˆ7

10ˆ7

/

S. aureus 12693

10ˆ7

10ˆ7

/

S. aureus 6538

10ˆ7

10ˆ7

/

Table 5. Effect of second concentration of Arctostaphylos uva-ursi tea on bacterial growth
RC

0,5*RC

0,25*RC

0,125*RC

E. faecalis 29212

/

10ˆ7

10ˆ7

10ˆ7

C. albicans 10231

10ˆ7

10ˆ7

/

/

P. aeruginosa 27853

10ˆ7

10ˆ7

/

/

E. coli 25922

10ˆ7

10ˆ7

/

/

E. coli 14169

10ˆ6

10ˆ7

10ˆ7

/

S. aureus 25923

10ˆ7

10ˆ7

/

/

�S. aureus 12693

10ˆ7

10ˆ7

10ˆ7

/

S. aureus 6538

10ˆ7

10ˆ7

/

/

As observed from results presented in tables above, microorganisms have demonstrated formation of
highly dense bacterial colonies, covering the entirety of inoculated surface of agar plates, both in case of
recommended tea concentrations and the second tested concentration.
4.

Discussion

Urinary tract infections present a great issue, since they are capable of causing a multitude of other health
complications, as well as possessing a high mortality rate, which is 3% in women and 1% in men [4]. A
fact which further exacerbates this problem is the ability of microorganisms to form structures such as
biofilm and to produce antibiotic-negating enzymes, resulting in bacteria being capable of withstanding
and surviving antibiotic activity, which is a characteristic termed antibiotic resistance. Microbial strains
resistant to a variety of different antibiotics, designated as multidrug-resistant strains, have also emerged
[6]. It is likewise highly concerning that the discovery of new types of antibiotics capable of successfully
combating UTIs has substantially decreased, which has led researchers to turn their investigations to
alternative methods of treatment for UTIs. One of these alternative methods is the use of herbal products,
since some of their compounds are capable of mitigating or eliminating the symptoms of UTIs.
In this experiment, we observed the growth of microorganisms under influence of herbal tea. One of the
objectives was to determine whether tea alone has the ability to impede the growth of bacteria. Broth
microdilution assay was used to test the effect of different concentrations of tea on microbial growth,
because it provides quantitative data and it is possible to use this method in any laboratory. Inoculation
onto Mueller Hinton Agar plates was used to verify the results. After overnight incubation at 37˚C, it was
observed that tested microorganisms exhibited highly dense growth, under both normal and doubled
concentrations. Conclusion is that this might have happened because the conditions in 96-well plates,
during the performance of broth microdilution assay, were similar to those occurring in urinary retention.
Urinary retention is an inability to completely remove urine from the bladder, which can lead to kidney
and bladder damage, and development of urinary tract infections. Bacteria within urine, which are
normally mostly harmless since they are removed with urine in healthy people, in case of urinary
retention are able to accumulate and cause the development of various urinary tract infections [12].
Increased liquid intake was reported to have beneficial effects for the patients affected by UTIs, since it
causes dilution of metabolic waste products which serve as nutrients for microorganisms [13]. In addition,
diuresis that results from increased liquid intake yields the benefit of so-called mechanical ″flushing″,
meaning that bacteria are physically removed from the urinary tract along with urine, denying them the
time necessary to accumulate and cause further issues. As noted in introduction, some herbs possess
compounds which exhibit the ability to prevent bacterial adhesion or inhibit bacterial growth [7,8].
″Flushing″ the urinary tract with herbal tea used for alleviating the symptoms of UTIs can possibly
exhibit higher effectiveness in treatment of these infections.

�Herbal teas used in this experiment consisted of dried leaves (in case of A. uva-ursi) and dried fruits or
baccae (in case of V. vitis-idaea). This might have contributed to their low effect on microbial growth.
Extracts of fresh leaves and fruits could be more effective in treatment of urinary tract infections. Despite
not being able to inhibit the growth of microbes on their own, both V. vitis-idaea and A. uva-ursi have
properties which make them useful in treatment of UTIs, such as the anti-inflammatory activity and
antioxidative activity, as well as other properties. Their use in treatment of UTIs is a subject of many
studies [9-11,14-17].
Antibiotic resistance of microorganisms responsible for development of UTIs extends to some of the most
commonly used antibiotics in treatment of UTIs. However, there are several antibiotics which still
demonstrate significant effect in inhibiting the growth of UTI causative agents. There is a high possibility
that the combined effect of antibiotics and herbal teas could result in greater effectiveness of treatment of
urinary tract infections. Further research into combined use of antibiotics and herbal remedies should be
done, with aim of reduction of unnecessary antibiotic use, which leads to the development of antibiotic
resistance.
5.

References

[1]

Grabe, M., Bjerklund-Johansen, T. E., Botto, H., Çek, M., Naber, K. G., Pickard, R. S., ... and
Wullt, B. (2013). Guidelines on urological infections. European Association of Urology
guidelines.

[2]

Stamm, W. E., and Hooton, T. M. (1993). Management of urinary tract infections in adults. New
England journal of medicine, 329(18), 1328-1334.

[3]

Finer, G., and Landau, D. (2004). Pathogenesis of urinary tract infections with normal female
anatomy. The Lancet infectious diseases, 4(10), 631-635.

[4]

Daswani, P. G. (2019). Non-antibiotic potential of medicinal plants to combat urinary tract
infections. CURRENT SCIENCE, 117(9), 1459.

[5]

Sabir, N., Ikram, A., Zaman, G., Satti, L., Gardezi, A., Ahmed, A., and Ahmed, P. (2017).
Bacterial biofilm-based catheter-associated urinary tract infections: Causative pathogens and
antibiotic resistance. American Journal Of Infection Control, 45(10), 1101-1105.

[6]

Gopichand, P., Agarwal, G., Natarajan, M., Mandal, J., Deepanjali, S., Parameswaran, S., and
Dorairajan, L. N. (2019). In vitro effect of fosfomycin on multi-drug resistant gram-negative
bacteria causing urinary tract infections. Infection and drug resistance, 12, 2005.

[7]

Rafsanjany, N., Lechtenberg, M., Petereit, F., and Hensel, A. (2013). Antiadhesion as a
functional concept for protection against uropathogenic Escherichia coli: In vitro studies with
traditionally used plants with antiadhesive activity against uropathognic Escherichia
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[8]

Beydokthi, S., Sendker, J., Brandt, S., and Hensel, A. (2017). Traditionally used medicinal plants
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coli. Fitoterapia, 117, 22-27.

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�protein-1, nuclear factor-κB, and mitogen-activated protein kinases activation. Journal of
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Puišo, J., Jonkuvienė, D., Mačionienė, I., Šalomskienė, J., Jasutienė, I., and Kondrotas, R.
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Schink, A., Neumann, J., Leifke, A. L., Ziegler, K., Fröhlich-Nowoisky, J., Cremer, C., ... and
Lucas, K. (2018). Screening of herbal extracts for TLR2-and TLR4-dependent anti-inflammatory
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Barrisford GW and Steele GS. Acute urinary retention. Post T, ed. UpToDate. Waltham, MA:
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Moore, M., Trill, J., Simpson, C., Webley, F., Radford, M., Stanton, L., ... &amp; Griffiths, G. (2019).
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Antolak, H., Czyzowska, A., Sakač, M., Mišan, A., Đuragić, O., and Kregiel, D. (2017).
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beverage-spoiling bacteria Asaia spp. Molecules, 22(8), 1256-1274.

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                    <text>Journal of Natural Sciences and Engineering, Vol. 1, (2019)
DOI number: 10.14706/JONSAE2019114

Effect of metals on antibiotic sensitivity, growth, and biofilm-forming capacity of
B. subtilis subsp. spizizenii
Selma Cifric1
1

International Burch University, Sarajevo, Bosnia and Herzegovina
selma.cifric@stu.ibu.edu.ba

Abstract – B. subtilis is normally considered a soil organism, it can be also found in the animal and
human gastrointestinal tract. Bacillus subtilis subsp. spizizenii is a type of Bacillus subtilis complex.
It shares up to 99% of homology with B. subtilis CU1, which can be represented as a probiotic
strain. Metal compounds found in soil or used in agriculture can easily enter the food chain and end
up in our gut. Gram-positive bacteria (e.g. Bacillus spp.) have good adsorptive capacity for metals
due to high peptidoglycan and teichoic acid content in cell walls. There is some evidence that
certain metals inside the intestine play an important role in influencing growth and functionality of
specific probiotic strains. Some of them have inhibitory, while others have an activating effect on
bacteria. This study revealed that metal compounds increased antibiotic susceptibility of B. subtilis
subsp. spizizenii. Higher concentrations of metal solutions inhibited growth of tested bacteria.
Culture did not show affinity to form biofilms before or after addition of metal solutions.
Keywords – antibiotic susceptibility, biofilms, MIC, metals.
1.

Introduction

Various bacteria reside in the gut or arrive there by food consumption. A microbiome is the overall
collection of the genetic material of all microorganisms that live on or inside our body or collection of the
genetic material of microorganisms in a particular environment (e.g., in your gut). Bacteria within our gut
have an important role in digesting food, modulating the immune system, providing protection against
harmful microbes, and more. Multiple factors including genotype, antibiotics, mode of delivery, dietary
habits, lifestyle, social interactions and environmental factors shape the gut microbiota to make
everyone’s microbiome unique [1, 2, 3]. Metal compounds can cause alterations in the composition of the
gut microbiota. Usually, decrease in richness as well as the diversity of gut microbiota, is observed after
exposure to metals [4, 5]. Gram-positive bacteria (e.g. Bacillus spp.) have good adsorptive capacity for
metals due to high peptidoglycan and teichoic acid content in cell walls, in contrast to Gram-negative
bacteria [6]. The phylum Firmicutes found in colon is mostly composed of gram-positive species, such as
Clostridium and Bacillus. There is some evidence that certain metals inside the intestine play an
important role in influencing growth and functionality of specific probiotic strains. Some of them have
inhibitory, while others have an activating effect on bacteria. It has been concluded that many effects of
metals are strain-specific [7].

�Journal of Natural Sciences and Engineering, Vol. 1, (2019)
DOI number: 10.14706/JONSAE2019114
Bacillus subtilis is a gram positive and catalase positive rods. It is spore-forming bacteria. Although
normally considered a soil organism, it is also found in the animal and human gastrointestinal tract [8].
Bacillus subtilis subsp. spizizenii is a type of Bacillus subtilis complex. It shares up to 99% of homology
with Bacillus subtilis CU1, which can be represented as a probiotic strain that can have specific outcomes
on the immune system of the elderly [9, 10]. Probiotics are commensal bacteria in the gut that have a
health beneficial effect on the host organism. However, there are still a few unresolved questions
regarding the safety of certain Bacillus strains, which is the main reason for their still limited application
as probiotics [11, 12].
Biofilms are communities of bacteria joined together by a sticky extracellular matrix. This extracellular
matrix is also responsible for adherent biofilms to various surfaces. Probiotic bacteria in the gut also use
biofilm attachment to bind to the mucosa layer of the intestine. Biofilm attachment improves their
survival rate. Specifically, biofilms provide protection against antibiotics and enzymes [13, 14, 15].
Antibiotics are antimicrobial agents active against bacteria. Their mode of action can be bactericidal or
bacteriostatic. Application of antibiotics influences intestinal microbiota. It affects growth, diversity and
antibiotic resistance of bacteria. Since Bacillus subtilis are partially considered as probiotic bacteria,
normally found in the human gastrointestinal tract, this study will show their antibiotic susceptibility in
the presence of metal compounds that can end up in our gut via food intake [16, 17].
In this paper, the effect of metal compounds on biofilm forming capacity, bacterial growth, and changes in
antibiotic sensitivity is examined. It is assumed that metal compounds would increase antibiotic
sensitivity and suppress growth.
2. Methods
1.

Cultivation of B. subtilis subsp. spizizenii strain

Bacillus subtilis subsp. spizizenii (ATCC 6633) was cultivated on solid and liquid media (trypticase soy
broth (TSB) broth, TSB agar). After overnight incubation at 37 C, the turbidity of bacterial density is
adjusted to 0.5 McFarland standard, as such was used for further tests.
2.

Determination of antibiotic susceptibility before the addition of metal supplements

Bacteria is previously cultivated on TSB agar. Susceptibility to fifteen types of antibiotics will be
performed using the standard Kirby-Bauer disk diffusion method [18]. Antibiotics (Liofilchem) are listed
in Table 1 below.
3.

Microbroth dilution method

Microbroth dilution method will be used to determine the minimal dose of metal supplement necessary to
inhibit the growth of bacteria (minimum inhibitory concentration - MIC). It is accomplished through the
standardized broth microdilution assay procedure [19, 20]. 96-well microtiter plates were used. The metal
salts were aseptically diluted in TSB broth in the following w/V solutions: 1%, 0.5%, 0.25%, 0.12%,
0.06%, 0.03%, 0.015%, 0.007%, 0.003%, 0.0018%, 0.0009%. The 96-well plate contained 100 ul of
different concentrations of metal solutions (CuSO4, ZnSO4 x 7H2O, Fe(NO3)3, and Mg), 100 ul TSB broth,
and 20 ul of B. subtilis subsp. spizizenii (0.5 McFarland standard). This test was done in triplets. The

�Journal of Natural Sciences and Engineering, Vol. 1, (2019)
DOI number: 10.14706/JONSAE2019114
purpose was to determine the exact concentration of each metal that inhibits bacterial growth. After
overnight incubation at 37 C visible growth of bacteria is recorded and MICs have been determined.
4.

Determination of biofilm forming capacity

This test determines how different concentrations of CuSO4 - copper (II) sulfate pentahydrate
(Sigma-Aldrich), ZnSO4 x 7H2O - zinc sulfate heptahydrate (Sigma-Aldrich), Fe(NO3)3 - iron (III) nitrate
(Fisher Scientific), and magnesium complex (Twinlab - dietary supplement from local pharmacy) will
facilitate the biofilm formation. This test will be performed using TCP method. The 96-well plate
contained different concentrations of metals, TSB medium, and 20 ul of B. subtilis subsp. spizizenii (0.5
McFarland standard). The inoculated plate should be covered with a lid and incubated for 24 h at 37 C.
After incubation the content of the plates is discarded and washed. Crystal violet assay is used as a
method of indirect biofilm quantification. Each microtiter-plate well is stained with 120 ul of 0.1% crystal
violet and set aside for 10 minutes. Microliter-plate is decanted again and washed with distilled water.
The test is done in triplets [21, 22].
5.

Determination of antibiotic susceptibility after addition of metals

Susceptibility to fifteen types of antibiotics (Table 1) after addition of metal solutions will be performed
using the Kirby-Bauer disk diffusion method [18].
Table 1. List of fifteen antibiotic discs used for antibiotic susceptibility testing.
Name of antibiotic

Micrograms

Abbreviation

Cefoxitin

30

FOX30

Gentamicin

10

CN10

Oxacillin

1

OX1

Amoxicillin

10

AML10

Ceftazidime + clavulanic acid

40

CAL40

Ciprofloxacin

5

CIP5

Streptomycin

10

S10

Vancomycin

30

VA30

Erythromycin

15

E15

Ceftazidime

10

CAZ10

Amoxicillin-clavulanic acid

30

AUG30

Azithromycin

15

AZM15

Kanamycin

30

K30

Tetracycline

30

TE30

Ampicillin

2

AMP2

�Journal of Natural Sciences and Engineering, Vol. 1, (2019)
DOI number: 10.14706/JONSAE2019114
3. Results
After testing the effect of metal compounds on growth, antibiotic susceptibility, and biofilm forming
capacity, the following results were obtained.
Table 2 shows results obtained after performing antibiotic susceptibility test for B. subtilis subsp.
spizizenii. It compares diameters of the inhibition zone (in millimeters), before and after addition of four
different metal compounds.
Table 2. Antibiotic susceptibility test for B. subtilis subsp. spizizenii. Diameter of the zone of inhibition is
in millimeters. (* - partially bactericidal)
B.
spizizenii

B.
spizizenii +
Mg

B. spizizenii +
ZnSO4 x
7H2O

B. spizizenii +
Fe(NO3)3

B. spizizenii
+ CuSO4

FOX30

25

28

27

28

24

CN10

20

22

21

20

21

OX1

15

18

18

17

15

AML1
0

9

12*

15*

14*

11

CAL40

0

0

0

0

0

CIP5

29

32

32

32

35

S10

19

20

18

19

19

VA30

18

21

20

20

20

E15

21

25

28

24

25

CAZ10

0

0

6

8

0

AGU30

21

23

25

24

22

AZM1
5

20

22

21

23

22

K30

22

24

24

23

24

TE30

26

31

29

30

27

AMP2

0

0

0

0

0

Since diameters of inhibition zones for fifteen antibiotics were measured manually, Figure 1 visualizes
sizes of diameters and possible manual errors during the measurement process.

�Journal of Natural Sciences and Engineering, Vol. 1, (2019)
DOI number: 10.14706/JONSAE2019114

Figure 1. Antibiotic susceptibility to fifteen antibiotics measured by zone of inhibition (in millimeters).
Results of microbroth dilution tests are presented in Table 3 and Figure 2. Table 3 shows how different
concentrations of metal (w/V) solutions affect growth of B. subtilis subsp. spizizenii, while minimum
inhibitory concentrations of metals are summarized in Figure 2.
Table 3. Growth of B. subtilis subsp. spizizenii under different concentrations of metal solutions
w/V solution
1%
0.5%
0.25%
0.12%
0.06%
0.03%
0.015%
0.007%
0.003%
0.0018%
0.0009%

Mg

Fe(NO3)3

CuSO4

ZnSO4 x 7H20

No growth

No growth

No growth

No growth

No growth

No growth

No growth

No growth

No growth

Growth

No growth

No growth

No growth

Growth

No growth

No growth

Growth

Growth

No growth

No growth

Growth

Growth

Growth

No growth

Growth

Growth

Growth

Growth

Growth

Growth

Growth

Growth

Growth

Growth

Growth

Growth

Growth

Growth

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Growth

�Journal of Natural Sciences and Engineering, Vol. 1, (2019)
DOI number: 10.14706/JONSAE2019114

Figure 2. Minimum inhibitory concentration (MIC) of metal compound for growth of B. subtilis subsp.
spizizenii
B. subtilis subsp. spizizenii did not show affinity to form biofilms before (visible to the naked eye) or after
addition of metal solutions at any concentration (w/V). The limitation of this study might be that the
optical density of each microplate was not measured using ELISA reader.
4. Discussion
In order to test the antibiotic sensitivity and growth, for this particular experiment, different
metals had been taken to test this effect. In this particular experiment, one of the metals that had been
used was zinc sulfate, a specific solid that can have a colorless crystalline structure. In a historical
approach, it is known that zinc could be found in soil where different plants are harvested, but in different
areas there is something known as solid deficiency, where plants cannot develop properly and grow
because of the lack of zinc. And in order for this to be corrected, people have experimented and found out
that in order to correct this deficiency, zinc sulfate can be added to the soil in order to have the proper
growth of different crops. Because these metals are used in order to grow crops, this may have a different
effect when the crops are consumed as a food source. [23, 24, 25].
Copper (II) sulfate pentahydrate is most commonly described as an inorganic compound that could be
found in copper in the form of salt. It is highly soluble in water. This type of salt has a usage as an
additive in order to recover pentose sugars from the fronts of palm oils. It had been used as well to prove
specific antimicrobial properties when working with specific types of bacteria, but most importantly here
with Bacillus subtilis [26, 27]. Copper (II) sulfate is used as fungicide in agriculture, as an additive for
fertilizers and food [28].

�Journal of Natural Sciences and Engineering, Vol. 1, (2019)
DOI number: 10.14706/JONSAE2019114
Iron (III) nitrate, or in other words ferric nitrate, is a type of metal that can be used in many fields. This
type of compound can be used to treat different sludges and wastewaters, it can be used to remove
nitrogen from different plants and it can also be used in analytical chemistry [29, 30].
All three of metals aforementioned, zinc sulfate, copper (II) sulfate pentahydrate, and iron (III) nitrate,
can be found in soil or are used in agriculture. In that way they can get into the food chain and enter the
human gut.
One of the most abundant minerals that are important for different metabolic processes in the human body
is magnesium. It can be found in over 300 enzymes as a cofactor and it regulates different biochemical
reactions that are processed in the human body. Usually, magnesium is provided as a type of dietary
supplement, people consume it in order for their body to function properly, and different amounts of these
minerals are given to people based on various factors [31]. For example, magnesium citrate helps with
constipation, it acts as laxative, while magnesium aspartate is important for digestion of macronutrients
[32].
B. subtilis subsp. spizizenii showed visible growth at 0.06% (w/V) magnesium solution (Table 3). Dietary
supplement was used as a source of magnesium. No significant changes were recorded in antibiotic
susceptibility tests in presence of Mg, except with amoxicillin. Addition of Mg solution slightly changed
property of B. subtilis subsp. spizizenii. According to obtained results amoxicillin was partially
bactericidal (a few colonies appeared within the inhibition zone) for tested bateria, in the presence of
magnesium.
Susceptibility to fifteen types of antibiotics (Table 1), before and after addition of metal solutions, will be
performed using Kirby-Bauer disk diffusion method. This test showed that B. subtilis subsp. spizizenii is
completely resistant to ampicillin (AMP2), as well as to ceftazidime+clavulanic acid (CAL40).
Antibiotic sensitivity of B. subtilis subsp. spizizenii did not significantly change for the following
antibiotics: gentamicin (CN10), streptomicin (S10), vancomycin (VA30), azithromycin (AZM15),
kanamycin (K30), cefoxitin (FOX30), oxacillin (OX1), ciprofloxacin (CIP5). Change in diameter was
less or equal to 3 mm. Note that diameters were measured manually, and manual errors (gross errors)
should be taken into account.
Difference in diameter of zone inhibition of erythromycin (E15) with addition of zinc sulfate heptahydrate
and without metal solution is 7 mm. There was an increase in diameter size of the inhibition zone for
tetracycline (TE30) and amoxicillin (AML10) in presence of magnesium, zinc sulfate heptahydrate, and
iron (III) nitrate solutions, compared to diameters of inhibition zones before addition of metal
compounds. Besides that, a few colonies of bacteria were observed within amoxicillin zones of inhibition.
Amoxicillin was partially bactericidal for B. subtilis subsp. spizizenii, in presence of magnesium, zinc
sulfate heptahydrate, and iron (III) nitrate solutions.

�Journal of Natural Sciences and Engineering, Vol. 1, (2019)
DOI number: 10.14706/JONSAE2019114
B. subtilis subsp. spizizenii without presence of metal solutions was resistant to ceftazidime (CAZ10).
With addition of zinc sulfate heptahydrate, and iron (III) nitrate solutions, zones of inhibition were 6 and
8, respectively.
Since B. subtilis subsp. spizizenii shares the biochemical similarities with Bacillus subtilis subsp. subtilis
results for these two strains can be compared. There is up to 58 to 68% is the DNA relatedness between
these two bacteria [10, 33, 34]. According to Silman et al. vancomycin showed great bactericidal effect
for B. subtilis in general [35]. Our data shows that zones of inhibition obtained by vancomycin (VA30)
are ~20 mm, while the largest zones of inhibition were recorded in presence of ciprofloxacin (CIP5)
ranging from 32-35 mm in diameter (Figure 1). Sim et al. obtained similar results about CIP5 and TE30,
where zones of inhibition were 32 and 31, respectively [36].
Bacterial growth was registered for all four metal compounds at different concentrations (Table 3).
No bacterial growth was registered for Mg at the concentrations 0.1%, 0.5%, 0.25%, 0.12%, while
bacterial growth occured at all other tested w/v solutions (Table 3). B. subtilis spizizenii growth occurred
at all other w/v solutions of iron (III) nitrate except at the concentrations 0.1% and 0.5%. Growth of
bacteria in the presence of copper (II) sulfate w/v solution occurred at concentrations 0.03-0.0009%. The
lowest growth rate was observed in the presence of zinc sulfate heptahydrate solution, bacterial growth
occurred only on concentrations 0.015-0.0009% (Table 3). The lowest concentration of chemical (drug,
antimicrobial) that inhibits visible growth of microorganism (in this case bacteria) in overnight culture is
known as minimum inhibitory concentration (MIC) [37].
After overnight incubation at 37 C MICs were recorded (Figure 2). Obtained MICs of metal solutions that
inhibit growth of B. subtilis subsp. spizizenii are: magnesium 0.12%, iron (III) nitrate 0.50%, 0.06%
copper (II) sulfate, 0.03% zinc sulphate heptahydrate. Considering that, growth of tested bacteria is
slightly inhibited by iron (III) nitrate solution (bacteria is growing in presence of metal solution whose
concentration is &lt;0.50%), while it is tolerating much lower concentrations of zinc sulfate heptahydrate
solution (&lt;0.03%).
For this experiment laboratory strain of B. subtilis subsp. spizizenii was used. This strain did not form
biofilms at all. According to other studies, during domestication of laboratory strains of B. subtilis
accumulation of mutation can occur which can lead to their inability to form well-structured biofilms.
Compared to the laboratory strains, undomesticated strains of B. subtilis usually form rich and strong
biofilms [38, 39].
5. Conclusion
B. subtilis complex is normally found in soil, however it is also found in the human gut as harmless
bacteria. Further research is needed for its wider application on the probiotic market due to safety
concerns. Metal traces can be found in soil, wastewaters, products used in agriculture, fungicides, etc. as

�Journal of Natural Sciences and Engineering, Vol. 1, (2019)
DOI number: 10.14706/JONSAE2019114
such they can easily enter our food chain and end up in the human gut. This study investigated how
specific metal compounds influence growth, antibiotic susceptibility, and biofilm forming capacity of B.
subtilis subsp. spizizenii.
Based on the results that have been retrieved, we can conclude that higher concentrations of metal
solutions inhibited growth of tested bacteria, while it showed good tolerance to majority of lower
concentrations of metals. Generally, culture showed increased sensitivity against antibiotics after addition
of metal solutions. B. subtilis subsp spizizenii used in this experiment was laboratory strain and was not
able to form biofilms. No influence of metals was recorded there. Overall, application of these metals
showed antimicrobial affinity, and can be used for further research to reveal benefits and effects in the
domain of Microbiology.
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