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                    <text>1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

Telecommunication Sector in Bosnia and Herzegovina: An Overview
Telecommunication, Regulation &amp; Sustainable Development
Oğuzhan ÖZALTIN
Ph.D. Student, Süleyman Demirel University, Department of Public Administration,
Isparta / TURKEY, oguzhan@oguzhanozaltin.com
Aykut SEZGĐN
Research Assistant, Süleyman Demirel University, Department of Economics,
Isparta / TURKEY, asezgin@iibf.sdu.edu.tr
Onur DEMĐREL
Research Assistant, Süleyman Demirel University, Department of Economics,
Isparta / TURKEY, onurdemirel@yahoo.com
Abstract: The aim of the study is to investigate the telecommunication sector in Bosnia and
Herzegovina with respect to the liberalisation process mentioned by the Public Governance
Committee of the OECD and the sustainable development goals introduced by the World
Bank. It is analyzed that how telecommunication sector has been regulated in the post-war
period, the sectoral structure, legal infrastructure and regulatory agency characteristics are
represented and finally a SWOT analysis is made for the telecommunication sector in Bosnia
and Herzegovina and the Communication Regulatory Agency.

Keywords: Regulation, telecommunication sector, sustainable development, Bosnia
and Herzegovina

Introduction
Current discourse is the importance of competition in any sector. It is expected from nation-states that
they replace their competition policies with more liberal ones. In other words, the role of the states is expected to
be ‘mediator state’. States will delegate their regulatory and supervisory authorities to autonomous
administrative authorities. In this way, the wealth of the citizens will foster.
In order to experience such a wealth increase monopolistic sectors should be transformed into
oligopolistic markets. Then, these oligopolistic markets shall approach to perfect competition.
It is the case also for the telecommunication sector. The sector is generally under governmental
monopoly or has oligopolistic features. Therefore, the regulation and supervision shall be performed by
autonomous administrative authorities.

Telecommunication and Regulation in Bosnia and Herzegovina
a.

A Historical Overview

During the first phase of postwar reconstruction in BiH, broadcasting regulation was split between two
agencies: the Independent Media Commission (IMC), responsible for licensing radio and television stations,
program monitoring and establishing codes of practice, and the Telecommunications Regulatory Agency (TRA),
responsible for telecommunications and frequency management. The High Representative merged the two
agencies in March 2001, creating the Communications Regulatory Agency (Regulatorna Agencija za
Komunikacije-RAK), that has responsibility for both broadcasting and telecommunications areas (CARDS,
2006).
Currently there are three telecom enterprises in Bosnia and Herzegovina. These are BH Telecom,
Telekom Srpske and HT Mostar.
BH telecom, headquartered in Sarajevo, is a “joint-stock” company, principally divided into four
primary service units: (FIPA, 2005)
• Fixed telephony BH Telecom;
• Mobile telephony GSM BIH;

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�1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo
•
•

Internet service BIHNET;
Data transmission BIHPAK.

Figure 1: Historical Progress of Former PTT in Bosnia and Herzegovina
Source: CARDS, 2006.

The company employs about 3,000 personnel at the total and provides 22 direct connections with
foreign operators, providing a total capacity of 3,471 channels and also direct connections with Bosnia’s other
two incumbents, Telekom Srpske (494 voice channels) and HT Mostar (214 voice channels). BH Telecom has
commercial roaming contracts with 127 world GSM operators, in 59 countries on all five continents. BH
Telecom continues to expand its BIHNET Internet service with subscriber access to broadband capacity via
leased lines and ADSL access (FIPA, 2005).

Ownership Structure Pre-Privatization
100%
80%
60%
40%
20%
0%

10

20

25

90

80

75

Figure 2: Ownership Structure
of Dominant Telecommunication
Companies before Privatization
BH-Telecom
HT-Mostar Telekom
Source: Cullen International, Country Comparative Report, 2005.

Telekom Srpske, headquartered in Banja Luka, employs about 2,400 personnel, and provides its present
subscriber base of 275,000 with direct switch links to Serbia-Montenegro, Germany, Slovenia, Croatia, Austria,
Italy, and Switzerland.
HT Mostar is the second of two telecoms operating in the Federation BiH. HT Mostar was legally
established as a limited liability company, with the Federation government owning about 80% of the company
capital, the remaining 20% is privately owned capital (currently 37% of the company is private). At present, HT
Mostar provides only fixed line telephony and Internet connectivity services. The company possesses about
130,000 fixed line subscribers and Internet subscribers (dial-up and broadband). In 2002, HT Mostar’s GSM
operations were spun-off into a separate operating entity, ERONET, but there are now attempts underway to remerge together the two corporate entities (FIPA, 2005).

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�1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

Ownership Structure After Privatization
100%

10

80%

37

35

63

65

60%
90

40%
20%
0%

Figure 3: Ownership Structure of Dominant Telecommunication Companies after Privatization
Source: CARDS, 2006.

Elektroprivreda is Bosnia-Herzegovina’s largest power utility incumbent, which possesses a substantial,
and growing telecommunications infrastructure primarily to support the power utility’s generation, transmission,
and distribution operations. About 2,000 kilometres of fibre optic cable capacity has been thus far installed by
Elektroprivreda, and the company is now installing an additional 2,000 kilometres of fibre optic capacity. In late
2004, Elektroprivreda was awarded an independent telecommunications operator license, which allows the
company to develop commercial applications of its excess capacity (FIPA, 2005).
As the number of issued licences for fixed operators (13 licences) are much higher than the number of
operators operating currently (3 operators), it may be claimed that the telecommunication market in BiH is going
to liberalize in 2007, marking the entrance of new players, and therfore distrurbing the position of the dominat
operators.
The fixed operators also operate as mobile operators and they are the only companies. BH Telecom
whose network covers 87,89% of the population and 96% of the roads specified in the licence annex has been
operating since 1996. Telekom Srpske whose services reach 95,2% of the population and 95,6% of the roads has
been operating since 1999. HT Mostar was launched in 2000 and covers 98,6% of the population and 96% of the
overall networks of roads (CARDS, 2006).

Infrastructure providers
160
140
120
100
80
60
40
20
0

143

64
3

3

40

40

39

Figure 4: Quantities of Infrastructure Providers in Bosnia and Herzegovina
Source: Cullen International, Country Comparative Report, 2005.

Although the licenses are nationwide licences, they operate mainly on geographic basis. Telekom
Srpske serves Republic Srpska and BH Telecom serves the north-east part of the Federation of Bosnia and
Herzegovina.
As of the end of 2007, there were 60 licenced Internet providers in BiH (CARDS, 2006).

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�1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

b. Statistics

Fixed Telephone Penetration
(number of connections per 100 inhabitans)

28
26
23,63
24

24,48 24,76

25,2

25,46

22,35

22
205: Fixed Telephone Penetration in Bosnia and Herzegovina
Figure
Source: CARDS, 2006.

The population of BiH is 4,672,165 as of 2007 and the per capita national income adjusted by
purchasing power is about USD 6,600. The number of Internet users is about 950,000 at the end of 2007, with a
penetration rate of 27.25%. The rate for fixed telephone lines is 26.41%. The broadband penetration rate is only
1.02% as of 2006. The average rate for broadband penetration is 18% for Europe. The number of XDSL lines in
21,664. The dominant technology in the country is XDSL and cable networks follows. There are 52 ISSs in BiH.
Mobile penetration rate is 63.29% in the year 2007 (SAS, 2008).

Mobile Penetration
(number of subscribers per 100 inhabitans)

80

63,29

60
36,62

41,48

48,77

40
20
0 6: Mobile Penetration in Bosnia and Herzegovina
Figure
Source: CARDS, 2006.

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�1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

Penetration of Internet Users
30

24,5
20,8

25
20

15,1

15
10

7
4

5
Figure0 7: Penetration of Internet Users in Bosnia and Herzegovina
Source: CARDS, 2006.

c.

Legal Structure

The frame of the legal structure in Bosnia and Herzegovina is constructed through the Law on
Communications (Official Gazette, no. 31/2003). The law entered into force in 2002 and confirmed the
authorization and responsibilities of the RAK. The Law adopts a convergent approach with a wide scope
including telecommunications, radio, broadcasting (including cable television) and connected services and
facilities. According to the Law the broadcasting segment of the communication sector is defined as “any pointto-multipoint emission of signs, signals, text, images, sounds or data by wire, optical fibre, radio, or any other
electromagnetic means intended for general reception by the public by means of receivers adapted for the
purpose” and “any legal or physical person providing broadcasting”.
The Law also defines a number of fundamental regulatory principles that in turn assign the scope of the
actions of the RAK, such as:
• The protection of freedom of expression and diversity of opinion while respecting common standards of
decency, non-discrimination, fairness, accuracy, and impartiality;
• The development of professional and viable commercial and public broadcasters with the intention of
striking an appropriate balance within the two;
• The principle that broadcasters shall be separated from political control and manipulation;
• Licenses shall be awarded on the basis of a process by which appropriate professional standards of program
content, technical operation and financing are ensured;
• Broadcast advertising shall be regulated so as to be consistent with the best European practice.
In accordance with the Bosnia and Herzegovina Law on Communications, and related to the regulatory
work in the field of creating bylaws, the RAK has created a number of various codes, rules and guidelines so far.
The Broadcasting Code of Practice and the Advertising and Sponsorship Code are of most important. During
2006, the process of matching the Advertising and Sponsorship Code with European regulation has been
completed, as well as the harmonization of the Broadcasting Code of Practice with the EU principles.
The Law on Public Broadcasting System of Bosnia and Herzegovina was passed by the Bosnia and
Herzegovina Parliamentary Assembly on October 5, 2005. It was adopted in January 2006.
As a member of the Council of Europe, Bosnia and Herzegovina ratified the European Convention on
Trans-frontier Television in 2005, which establishes fundamental rules concerning the content of television
transmission and specifically, among others, advertising and tele-shopping, protection of minors and right of
reply (Marko, 2008).
d. Regulatory Institution
The institution in charge of regulating the communication sector in Bosnia and Herzegovina (BiH) is
the Communication Regulatory Agency (RAK). It was established in March 2001 by the decision of the High
Representative that merges the competencies of two regulatory authorities, namely the Independent Media
Commission and the Telecommunications Regulatory Agency. This was the first step for a unique regulator in
the region that would regulate the whole communication sector, including the radio frequency spectrum (Marko,
2008).

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�1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

The main duties of the RAK:
• to spread rules on broadcasting and telecommunications, and ensure obedience thereto;
• to license broadcasters and telecommunications operators pursuant to the provisions of the Law, and monitor
their compliance with license conditions;
• to plan, manage, allocate and assign the frequency spectrum and monitor the use of it as well as to maintain
and publish a frequency usage plan for the entire territory of Bosnia and Herzegovina;
• to require the disclosure of such information as is necessary for the due performance of its regulatory
obligations;
• to apply technical and quality standards, for instance, to ensure interconnection and functionality of public
telecommunications networks and services;
• to establish and maintain a technical license-fee-system for both broadcasting and telecommunications;
• such other duties that are assigned to it under the Law.
In order to assure the efficiency of the actions of the RAK the Law attributes an enforcement power
including the competence to impose sanctions in case of breaches of the Law or RAK decisions. Also, if a
telecommunications or broadcasting network or service is being operated without a license, the Agency has the
power to take all necessary steps to stop the activity of such operations. In case of different violations, oral and
written warnings; inspection of licensed facilities; demands for action or cessation; financial penalty up to
€75,000; order the interruption of broadcasting or the provision of telecommunications services for a period not
exceeding three months; revocation of a license are the measures that the RAK may apply (Marko, 2008).

Telecommunication-Regulation and Sustainable Development
Providing access to the Internet may help to overcome at least some of the problems faced in the
development of rural areas. ICT offer the possibility of a very inexpensive access to government information, a
simple tool for marketing of agricultural produce, exchange of the market information, better financial support of
the agricultural sector, distance education etc. In addition, a better quality of life and improved living standards
for the poorest sections of the society would in part result from the expected lowering of the costs of
administrative services (fees, access to information, the dissemination of and the increase in the number of
services accessible to this social strata, through universally accessible service) (World Bank, 2004).
Macroeconomic data is beginning to demonstrate that the expansion and increased sophistication of the
ICT sector is vital for the self-sustainability and growth of the country’s overall economy.
Government fiscal and FDI policies are beginning to address the issues of encouraging long-term
investments in both technology and knowledge. In particular, the government has recently approved a wideranging Information Society Strategy and Action Plan, and established a state-level agency to coordinate the
Information Society agenda.
One of the most profound influences to the overall economic landscape and to the ICT sector in
particular, is Bosnia’s commitment to obtain EU Integration status by 2014. Substantial policy reforms and
essential market standards are expected to dramatically expand the economic opportunities for both domestic and
foreign investors.
A number of the country’s larger economic producers, including the telecommunications incumbents,
are scheduled to undergo privatization within 2006-08. Further, Bosnia’s Communications Regulatory Agency
(www.rak.ba) whose mission is to facilitate a proper and effective policy environment for the sector, has
established a reputation for independence (FIPA, 2005).
Recently, the telecoms and energy incumbents have undertaken the responsibility to join together with
other leading companies, university programs, and the SME sector to stimulate economic growth, particularly in
the fields of R&amp;D and ICT.
On a more commercial level, ICT is beginning to experience convergence throughout multiple
economic and social sectors. Particularly in the e-banking, e-education, and e-government sectors, ICT goods
and value-added services possess substantial growth potential.
FDI specifically targeting the ICT sector is already developing, and the success stories clearly
demonstrate that the ICT sector is shaping up to be a priority sector for FDI (FIPA, 2005).

SWOT Analysis of Telecommunication and Regulation in Bosnia and Herzegovina
Strengths:
•

The independent status of the RAK is well established, in particular the legal arrangements regarding their
financial independence and the appointment of its Director General.

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�1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo
•
•

•

Progress has been made regarding information society services. Bosnia and Herzegovina has ratified the
Council of Europe Convention on Cybercrime. Legislation on electronic commerce has also been passed.
The e-signature law was adopted in November 2006.
Some progress has been made as regards audiovisual policy and media, in particular in approximating
Bosnia and Herzegovina's legislation to the European Convention on Transfrontier Television. The
Advertising and Sponsorship Code has been revised in accordance with the Convention. The RAK has also
started the revision of the Broadcasting Code of Practice (Commission of the European Communities, 2007:
46).
With regard to foreign direct investments, the legal framework gives guarantees to foreign investors willing
to entry in the BiH markets (CARDS, 2006).

Weaknesses:
•
•
•

•
•
•

However, the three incumbent telecom operators (Telekom Srpske, BH Telecom and HT Mostar) still enjoy
de facto monopolies of fixed network operations in their respective operating areas (CARDS, 2006).
The outdated infrastructure, the monopolistic character of the market, the lack of a clear legislative
framework, and the inexperience of the operations of a free market are all shared obstacles (Verikoukis et
al., 2004).
The RAK needs to be better equipped in terms of human resources to be able to promote competition in the
market, in particular by improving the market conditions for alternative operators and by ensuring the
introduction and implementation of the necessary competitive safeguards. The capacity of the relevant
sections in the Ministry of Transport and Communications also need to be strengthened.
No progress has been made to transform the Citizens Identity Protection System Directorate into a Statelevel Agency for Information Society in charge of implementing the Strategy for Information Society and its
Action Plan, as well as of coordinating related activities throughout the country.
The implementing of e-signature law through by-laws still needs to be adopted. Legislation for conditional
access services has not yet been adopted.
The Federation of Bosnia and Herzegovina has been unable to adopt the necessary public broadcasting
legislation and the implementation public broadcasting reform continues to be delayed. Bosnia and
Herzegovina is not a party to the UNESCO Convention on Cultural Diversity. Ratifying this Convention is
necessary for Bosnia and Herzegovina's participation in media related Community Programmes
(Commission of the European Communities, 2007).

Opportunities:
•

In the light of BH strategies, it’s also expected to have a crucial impact in providing to foreign investors the
picture of open and attractive market (CARDS, 2006).
• The high probability of becoming a member of EU.
• Rich cultural diversity.
Threats:
•

•
•
•

Although the Feasibility Study has identified significant progress that was made by BiH in terms of the
telecommunication sector reform, the EU still sees a need for a more intensive cooperation, primarily in the
area of continued harmonization with the “Acquis Communitaire”. One area of special importance is the
continued improvement of legislative, regulative and institutional solutions in the area of ICT and postal
services, gradual liberalization, development of an investment friendly environment, and implementation of
European standards. The cooperation in the domain of strengthening the ICT infrastructure would assist the
development of informatic society in BiH. The Stability and Association Agreement (SAA) is only the
starting point in resolving some specific problems and it may serve as a channel for expansion of
cooperation in the ICT field (World Bank, 2004).
The possible adoption of the draft Law on Wages and Allowances, which would bring the RAK within the
civil service, could hinder RAK's independence (Commission of the European Communities, 2007).
A major issue is the difficulty in finding a right balance between the levels of wholesale prices (which need
to be cost oriented) with correspondent retail prices not yet fully rebalanced.
Although a smooth path towards LLU regulation can be agreed, nevertheless, it’s important to provide a
clear and reliable timescale of future development of the regulatory framework (CARDS, 2006).

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�1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

Conclusion and Policy Recommendations
Only in late 2000 Bosnia and Herzegovina as a country had really started to consider aspects and
ramifications of ICT, a field where it still lags behind, not only in comparison with the developed countries of
Europe and the rest of the world, but also with most transition countries. There are neither strategic guidelines
nor policies aimed at strengthening the awareness of the Bosnian society with regards to the necessity of the
broadest application of ICT and their possibilities. The existing legislation is not up to date with the job market,
nor does it address the new challenges created by it.
The sector of telecommunication infrastructure has been reduced to the telecom operators and their
technical and technological development. Liberalization of this market has become a much politicized issue,
although liberalization is already present in many segments, for instance, in provision of mobile telephone
services. On the other hand, due to significant omissions and lack of regulation in the communication sector, the
behaviour of telecom operators in some segments of the business has been unprecedented (World Bank, 2004).
Ensuring the independence of the Agency (including maintaining their financial independence and the
respect of the procedures in the appointment of the Director General) is of crucial importance to the development
of the broadcasting and (tele)communications market (Commission of the European Communities, 2007).
As aforementioned, the penetration rates for fixed telephone lines, mobile telephones and Internet have
been linearly increasing. However, the private sector ownership of the operators does not increase with the same
pace. For instance, as can be seen from Figures 2 and 3, the private sector ownership of BH Telecom remains the
same but in the cases of Telekom Srpske and HT Mostar private sector ownerships increase. Yet, the state of
BiH still has an ownership of more than 50% at all three companies. This, in turn, reveals that
telecommunication sector in BiH has an image of oligopolistic character but operates under the conditions of
monopolistic market. As a result, despite the dominant discourse in favour of private sector ownership, the
dominance of state ownership in BiH still lasts and therefore liberalisation process has a lot to do. On the other
hand, only 2 decades after the fall of real socialism in the territory, the degree of liberalisation so far may be
perceived as a success.

References
CARDS (European Community Assistance for Reconstruction, Development and Stabilisation Programme), (2006),
Overview of the Communications Sector in Bosnia and Herzegovina, The Harmonization with the EU Standards and the
Role of the Communications Regulatory Agency.
Commission of the European Communities, (2007), Bosnia and Herzegovina 2007 Progress Report, Enlargement Strategy
and Main Challenges 2007-2008, Brussels,
[http://ec.europa.eu/enlargement/pdf/key_documents/2007/nov/bosnia_herzegovina_progress_reports_en.pdf], last access:
May 19th, 2009.
Cullen International, (2005), Supply of Services in Monitoring of South East Europe – Telecommunication Services Sector
and Related Aspects.
FIPA (Foreign Investment Promotion Agency of Bosnia and Herzegovina), (2005), Bosnia and Herzegovina ICT Sector
Profile, Sarajevo.
Marko, D., (2008), The Impact of the EU Audiovisual Media Services (AVMS) Directive on Freedom of Speech in the PostCommunist Democracies of Central and South Eastern Europe, South East European Network for Professionalization of
Media (SEENPM), Sarajevo.
SAS (Sektörel Araştırma ve Stratejiler Dairesi Başkanlığı), (2008), Dünya Telekomünikasyon ve Bilgi Teknolojileri
Pazarları, [http://www.tk.gov.tr/Yayin/Raporlar/2008/DunyaTelekomunikasyonPazari-25-03-08.pdf], last access: May 19th,
2009.
Verikoukis, CH., Z. Mili, I. Konstas and P. Angelidis, (2004), “Overview on Telecommunications Regulation Framework in
Southeastern Europe”, IEEE MELECON, Dubrovnik, Croatia,
[http://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&amp;arnumber=1347003&amp;isnumber=29653], last access: May 19th, 2009.
World Bank, (2004), Bosnia and Herzegovina Joint IDA-TMF Staff Assessment of the Poverty Reduction Strategy Paper,
Report No: 29034-BH,
[http://wwwwds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2004/05/25/000090341_20040525102031/Rendered/IND
EX/29034.txt], last access: May 19th, 2009.

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SEZGiN, Aykut
DEMiREL, Onur</text>
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                <text>The aim of the study is to investigate the telecommunication sector in Bosnia and  Herzegovina with respect to the liberalisation process mentioned by the Public Governance  Committee of the OECD and the sustainable development goals introduced by the World  Bank. It is analyzed that how telecommunication sector has been regulated in the post-war  period, the sectoral structure, legal infrastructure and regulatory agency characteristics are  represented and finally a SWOT analysis is made for the telecommunication sector in Bosnia  and Herzegovina and the Communication Regulatory Agency.</text>
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                    <text>Klasik Türk Edebiyatında Eğitim Bağlamında
Behiştî’nin “Heşt Behişt” Mesnevisi
Nurgül ÖZCAN∗

Edebiyat toplumun aynasıdır. Şairler yaşadığı toplumun sözcüleri konumundadırlar. “Şairin işi içinde
yaşadığı, kendisinin de bir parçası olduğu kültürü dile getirmek ve eleştirmektir.”22 Şairlerin bakışı ve tespiti
kendi dönemleri ve sonrası için değer taşır. Edebi metinlerin, estetik ve sanatsal işlevi yanında bir görevi de halkı
eğitmektir. Sonuçta edebiyat, şeklinde eğlendirirken düşündüren eğiten bir olgu olarak karşımıza çıkmaktadır.
Tanzimat’tan günümüze, klasik Türk edebiyatına, toplumdan kopuk bir hayal edebiyatı olduğu
gerekçesiyle epey eleştiri yapılmıştır. Son dönemlerde araştırmacılar, bu görüşün aksine, divan şairinin
malzemesini toplumdan, toplumun maddi ve manevi her türlü yaşamından aldığına dair çalışmalarda
bulunmuştur. İlk anda bir hayal edebiyatı olarak öne çıkan Klasik Türk Edebiyatı dikkatle incelendiğinde bütün
edebiyatlar gibi onun da toplum hayatının bir çok bölümüne ayna tuttuğu görülecektir. Yapılan bazı çalışmalar
Klasik edebiyatın sosyal hayatla ilişkisi üzerinde ciddi tespit ve sonuçlar ortaya çıkarmıştır.23
Zaman içinde bu açıdan bakılan çalışmalar “Klasik edebiyatımızın tarih, felsefe, din, tasavvuf, sosyal
antropoloji, bilim ve gündelik hayatın tezahürleri ile oluşturduğu ortak alanların tespitidir. Bu alanların klasik
edebiyatımız ile kesişme noktalarının tespiti, kültür tarihimiz bakımından son derecede önemli gerçeklerin ortaya
çıkışını sağlayacaktır."24 Altı asır devam eden ve toplumun bütün kesimleri tarafından kabul gören bu edebiyatta
elbette insanı ilgilendiren, ona yön veren her şey mevcuttur.
Klasik edebiyat deyince şüphesiz ilk akla gelen divanlardır. Divanlarda ise en hacimli bölüm gazellere
ayrılmıştır. Gazeller bölümü, divanın asıl bölümü olarak değerlendirilir. Şair, kişisel şairlik gücünü ve hayat
felsefesini ilk önce gazellerde sergiler. Şairlerin edebi kimliğinin değerlendirilmesinde ağırlıklı olarak
gazellerden yola çıkılması, bu edebiyatın semboller ve mazmunlar içinde dönüp dolaşan bir hayal edebiyatı
olduğu kanaatini doğurmuştur. Bunun başka bir sebebi de çalışmaların çoğunun klasik edebiyatın sanatsal
yönünde yoğunlaşmasıdır.
Toplumun nazarında, klasik edebiyatta, sanki Harnâme25, Şikâyetnâme26 vb. birkaç eser ile Nâbî’nin
öncülüğünü yaptığı hikemî tarzın27 dışında sosyal içerikli fazla eser kaleme alınmamış izlenimi vardır. Söz
konusu sebeplerden dolayı, asırlar boyu devam etmiş bu edebiyatta, divanların sosyal yönü ile divanlar dışında
kalan diğer ürünler maalasef gölgede kalmıştır. Sözgelimi, divan şiirinde redifler incelendiğinde rediflerin de
dönemleri ile ilgili bir belge niteliği taşıdığı görülür. “Redif olarak seçilen kelimeler, şairlerin ve aynı zamanda
içinde yaşadıkları toplumun psikolojisini yansıtırlar.”28 “Şairler, içinde yaşadıkları muhit ile mensup oldukları
milletle o kadar alakadardırlar ki, divanları dolduran ince ve musanna beyitler arasında uzun uzun araştırdıktan
sonra belki mahalli bir renge , milli bir hususiyete tesadüf olunabilir.”29
Halbuki klasik edebiyatta manzum ya da mensur, kişisel ve toplumsal konuları içeren, nasihatname,
pendname, surname, siyasetname, kıyafetname vb. sayısız eser kaleme alınmıştır. Bu tarz eserlerin çoğunda en
fazla tercih edilen nazım şekli “mesnevi” nazım şeklidir. “Her beytin ayrı kafiyeli olması yüzünden mesnevide
bir yazma kolaylığı vardır. Destanlar, uzun halk hikâyeleri, şehr-engizler, öğretici dinî ve ahlâkî konuların hep
mesnevî şeklinde yazılmaları bu yüzdendir.”30 Divan şairi izah gereken geniş mevzularda dar bir çerçeveye
hapsolmaktan kaçınmış, mesnevinin sunduğu özgürlükten istifade etme yoluna gitmiştir. İnancın önemli bir
etkiye sahip olduğu Osmanlıda nasihat ve mesaj içerikli didaktik metinlerin çoğunda bu durum söz konusudur.

∗

Fatih Üniversitesi Fen Eebiyat Fakültesi Türk Dili ve Edebiyatı Bölümü Öğretim Üyesi
T.S ELİOT; Şiirin Toplumsal Görevi, Türk Dili, Eleştiri Özel Sayısı, Çev: Nur DERİŞ, Ank. 1971.
23
Ahmet Atilla Şentürk: Klasik Osmanlı Edebiyatı Işığında Eski Adetler ve Günlük hayattan Sahneler I-II Türk
Dili Dergisi, 1993, Ayrıca Cem Dilçin “Türk Kültürünün Kaynağı Olarak Divan Şiiri”, Türk Dili S.571,1999,
24
Muhammed Nur DOĞAN: I. Uluslar arası Klasik Türk Edebiyatı Sempozyumu İstanbul 1999.
25
F. Kadri TİMURTAŞ; Harnâme, Makaleler (Dil ve Edebiyat Yazıları), AKMY, Ank. 1997, s. 174.
26
Abdülkadir KARAHAN; Fuzûli’nin Mektupları, TDED, C.2, İst. 1948, s. 3-4,
27
Ali Fuat BİLKAN; Nâbî Hikmet-Şair-Tarih, Akçağ Y, Ank.1998.
28
Cemal KURNAZ; Divan Şiirinde Belge Redifler, Yedi İklim X/67 (Ekim), S.65-68.
22

29

A. Sırrı LEVEND; Divan Edebiyatı, Kelimeler ve Remizler‐ Mazmunlar ve Mefhumlar, Enderun Kitabevi, İst.
1984, s.638.
30
Haluk İPEKTEN; Eski Türk Edebiyatı Nazım Şekilleri ve Aruz, İst. 2008, s.59.

328

�Özellikle Tasavvufi eserlerde şiir, amaç olmaktan ziyade insanı eğitme amacıyla kullanılan bir araç
olarak karşımıza çıkar. Şair, okuyucuya, insan ruhunun safîleşmesi, tekâmülü için öneriler getirir. Bu eserler,
dervişe, mensup olduğu yola göre kişisel ve toplumsal gelişim metotlarının izah edildiği metinlerdir.
Klasik Türk edebiyatına bu gözle baktığımızda insan eğitiminde kullanılacak bir çok malzemenin var
olduğu fark edilecektir. Gelişmiş ülkelerde son dönemlerde, eğitimde edebi metinlerin kullanılması ile ilgili
çalışmalar hız kazanmıştır. “Özellikle 1990’lı yıllarda, sayıları gittikçe artan sosyal bilgiler eğitimcilerinin, edebi
çalışmaların sosyal bilgiler öğretimine önemli katkılarının olduğunu kabul etmeye başladıkları görülmüştür.
ABD’de bir çok eyaletin eğitim programlarında yer alan rehber ilkelerinde, özellikle ilköğretimde, edebiyat ve
sosyal bilgiler arasındaki güçlü ilişki vurgulanmıştır.31 Farklı kesim ve kültürlere hitap edilen Osmanlı
İmparatorluğundaki metinlerden faydalanılması elbette günümüz eğitimine katkı sağlayacaktır.
Bu bağlamda çalışmamızda, Behiştî’nin tasavvufi bir metin olarak kaleme aldığı, okuyucuya baştan
sona iyi insan olma konusunda öğütler verdiği “Heşt Behişt” adlı mesnevisine dikkat çekmek istiyoruz. Bu
örnekten hareketle amacımız, başta mesnevi türü olmak üzere,
Klasik Türk edebiyatın eğitimde
kullanabilirliğine vurgu yapmaktır.
16. asırda yaşayan Behiştî, tezkirelerde yer alan devrinin önemli şairlerindendir. “Eski Türk
edebiyatında Behiştî mahlasını kullanan altı şairden birisi olan Vize’li Ramazan Behiştî’nin asıl adı Ramazan,
babasının adı da Abdü’l-muhsin’dir. Doğum tarihi hakkında bilgimiz yoktur, ancak bütün kaynaklar şairin
Vize’li olduğunu belirtirler. Halvetîliğe intisap etmiş, Merkez Efendi’nin yanında seyr ü sülûkunu
tamamladıktan sonra hilafet göreviyle Çorlu’ya yerleşmiştir.32
Behiştî, öncelikle alim bir şairdir. Kuvvetli bir İslam kültürüne sahiptir. Arapçası, bu dildeki
kaynaklara vâkıf olacak ve eser yazacak seviyededir. Şairin en önemli meziyetlerinden biri de dile olan
hâkimiyetidir.33
Heşt Behişt’te nasihat-name türünden tebliğ amacına yönelik didaktik eserlerde çoğu kez rastladığımız
kuru ifade değil; akıcı, canlı, tasvirlerle ve söz sanatlarıyla zenginleştirilmiş bir anlatım hâkimdir. Özellikle
hikâyeler anlatılırken, gereksiz uzatmalara yer vermeden ve monotonluğa düşmeden; adeta olayı görmüş birinin
gözlemlerini aktarırcasına gerçekçi, aynı zamanda şairane tasvirler ve olay kahramanlarının duygularını
anlatmadaki tabiîlik Behiştî’nin güçlü bir şair olduğunu göstermektedir.34
Behiştî, eserini bölümlere ayırırken insan eğitimde önemli gördüğü davranışlara göre bir tasnif
yapmıştır. Bölümlerde verilmek istenen mesajlar İslâm tarihinden bazı hadiselerin tahkiye edilmesiyle
aktarılmış; bu vesileyle anlam daha da güçlendirilmiştir. Şair, bölümlerin başında, anlatacağı hikayeye girmeden
önce, insan eğitiminde önemli gördüğü kavramları vurgulamak için kısa bir giriş yapmayı uygun görmüştür.
Beyitlerde kavramların anlamı açıklanmış, faziletleri hakkında genel bir bilgi verilmiştir.
Eserin bölümlerinde, eğitim açısından önem arz eden beyitlerden bazılarının değerlendirilmesi
şöyledir:
Heşt Behişt’te şair, bölümlere geçmeden evvel “Matla’” başlığı altındaki bölümde zamanın (dünyanın)
geçiciliği ve insanın varlığının mahiyeti ile ilgili değerlendirmeler yaparak okuyucunun zihnini psikolojik açıdan
nasihat almaya hazırlar:
Geçer âhir zamân-ı nâ-müsâ‘id
Türâba halt olur her sâk u sâ‘id (137)35
Zaman kavramının insan hayatındaki yeri ortadadır. Burada şair “ahir zaman” kavramıyla zamanın
geçiciliğine ve varlığın sona yaklaşmış olmasına dikkat çekmektedir. İnsan ve kainat arasında bir bağlantı
kurarak insana hem kendi sonunu hem de kıyameti hatırlatmıştır. Günümüzde insan psikolojisi ile ilgilenen bazı
bilim adamları da; ruh sağlığı açısından, insanın ölüm gerçeğini yok saymasını değil, onunla yüzleşmesini
önermektedirler. Mesela; psikiyatrist Dr. Irvin Yalom, hem kendisinin hem de hastalarının deneyimlerinden ve
edebiyat, felsefe gibi çok çeşitli alanlardan yakaladığı ipuçlarının izini sürerek, ölümle doğru bir biçimde
yüzleşilir ise, insanın yaşam kalitesini artırabileceği ve güçlü bir ‘uyanış’ yaşanacağı konusunda kendisinden çok
emindir. Hatta bu uyanışa dair çeşitli klinik vakalardan ve edebiyattan verdiği örnekler, oldukça ilgi çekicidir.
Örneğin Dostoyevski’nin idama mahkûm edilip tam kurşuna dizilecekken affedilmesinin, yani ölümle yüzleşip
kendi uyanışını sağlayacak bir deneyim yaşamasının, dünya edebiyatını etkileyecek o romanları yazabilmesinde
ne kadar etkili olduğuna dikkat çekiyor.36
31

MC GOVAN, T. GUZZETTİ, B; “ Edebiyat Temelli Sosyal Bilgiler Öğretimi”, Çev: Ahmet DOĞANAY,
Çukurova Ünv. Türkoloji Araştırmaları Merkezi, http://turkoloji.cu.edu.tr.
32
Emine YENİTERZİ; Yeniterzi: Behiştî’nin Heşt Behişt Mesnevisi, Kitabevi yayınları,İstanbul 2001.s. 29.
33
Emine YENİTERZİ; a.g.e, s. 53.
34
Emine YENİTERZİ; a.g.e, s. 91.
35
Örnek olarak alınan beyitlerin sonundaki numaralar Emine Yeniterzi’nin “Behiştî’nin Heşt Behişt Mesnevisi”
adlı çalışmasındaki beyit numaralarıdır.
36
Irvin D. YALOM; Güneşe Bakmak Ölümle Yüzleşmek. (çev: Zeliha İyidoğan Babayiğit) Kabalcı Yay.

329

�Zaman, metinde “dünya” yerine de kullanılmıştır Yukarıdaki beyitlerde zaman hızlı geçmesi
münasebetiyle, akarsuya benzetilmiştir. Behiştî, muhataplarını yapılması gerekenlerin vaktinde yapılması
konusunda uyarmaktadır. Önce dünyanın geçiciliğine işaret ederek bu kavramın olumsuz yönünü öne
çıkarmasının hemen ardından dünyanın bir ganimet yeri ve fırsat mekânı olmasına dikkat etmesi eğitim
açısından manidardır. “Psikolojide yer alan Zaman Yönetimi kavramından amaç da bireylerin zamanlarını etkin
biçimde kullanmalarını sağlayarak verimliliklerini arttırmaktır.”37
Akar su gibidür hâli zamânun
Geçürme çagın ol âb-ı revânun (143)
Bilenler didi ahvâl-i cihânı
Ganîmet mâlıdur fursat zamânı (144)
Birinci Behişt:
İlk bölüm ağırlıklı olarak ihlâs konusuna ayrılmıştır. İhlas kelimesi lügatte; “Halis, temiz doğru sevgi,
gönülden gelen dostluk samimiyet doğruluk, bağlılık.”38 anlamlarıyla açıklanmıştır. İhlasın bir başka anlamı da;
kulun Allah dışında hiç kimsenin rızasını gözetmeden riyasız, sadakat ile kulluğunu yerine getirmesidir:
Eger ihlâs ile olursa tâ‘at
Senündür iki ‘âlemde sa‘âdet (173)
Şaire göre, iki cihanın saadetini kazanmak, ibadeti ihlas ile yapmaya bağlıdır.
Virüp tohm anlara hüsn-i ‘amelden
Didi koman bunı ölince elden (159)
Burada “hüsn-i ‘amelden” maksat kulun ameline kötü olan hiçbir şey karıştırmaması ve davranışlarında
daima iyi olana yönelmesidir. Başka bir deyişle insan hem kendisi hem de başkası için daima iyi olanı
istemelidir. “İyi isteme, etkilerinden ve başardıklarından değil, yalnızca isteme olarak, yani kendi başına iyidir.39
“Bir kimsenin kendisi ile ilgili algılamaları ve kanaatleri onun benlik bilincini oluşturur. Olumlu benlik bilinci
için koşulsuz sevgi (unconditioned love) gereklidir. Koşulsuz sevgi birey ne yaparsa yapsın onun sevgi ve
saygıya layık olduğunun kabulüdür. Bu tür sevgi içinde büyüyenlerin benlik anlayışları, güçlü ve olumludur.”40
Beyite göre, Allah insanın mahiyetine güzel amelin tohumunu yerleştirmiştir. Kullarına ölünceye kadar
bundan ayrılmamalarını tavsiye eder. Şair, yaratıcının kulundan beklentisini hatırlatmış, insanın kendinde gizli
olan güzelliklerin farkına varmasını amaçlamıştır. Metnin devamında:
Bunun cennetdedür hüsn-i simârı
Tehî görme sakın bu kesb ü kârı (161)
Beyiti ile “hüsn-i amel” in sonunda elde edilecek ödül açıklanır. Ödül cennet ve cennetteki “hüsn-i
simârı” dır. yani engüzel cennet meyveleridir.
Dünya gelip geçici bir mekan olduğundan insanın burayı vatan tutması doğru değildir. Ona
bağlanmamak, nimetleri karşısında sarhoş olmamak, dünyayı mağlup etmek Hakk’ın buyruğudur :
Ne lâzım biz vatan tutmak bu yurdı
Anı ütmek gerek kim Hak buyurdı (162)
Metnin devamında “amel” kavramı üzerinde durulur. Amel, kelime anlamık olarak; iş, amacı olan
eylem anlamına gelir. Dini terminolojide ise amel, kişinin inancı doğrultusunda hareket etmesi, ibadetlerini

İst. 2008. s.
Atilla TEZEREN; “Zamanı Etken Kullanma”, Verimlilik(Aylık Bülten). Ank. 1988 C. 7, S.5, s. 8-12.
38
Ferit DEVELİOĞLU; Osmanlıca-Türkçe Ansiklopedik Lugat, Ank. 1986, s. 498.
39
Immanuel KANT; Ahlak Metafiziğinin Temellendirilmesi, Çev: İonna Kacuradi, Ank. 1982, s.8.
40
C.R.ROGERS; “A theory of therapy, personality and interpersonal relationships, as developed in the clientcentered framework.” In S. Koch (ed.). Psychology: A study of science. Mc Graw Hill. New York, 1961, pp.
184-256.
37

330

�yerine getirmesidir. Heşt Behişt’te “amel” konusunda zayıf olan kişi “müflis” yani her şeyini yitirmiş, olarak
nitelendirilir. Böyleleri, ecel vakti geldiğinde zorluk çekecektir:
Eger müflis be-kâr isen ‘amelde
Göresin hâlüni rûz-ı ecelde (165)
Eserde, İslâm’ın beş şartını yerine getirmenin önemi ve şartları yerine getirirken neye dikkat edilmesi
gerektiği açıklanır. Kişi namaza girmeden önce dualarla abdest almalı, zihnini arındırmalı, namazı kuru bir şekil
olarak değil samimi bir şekilde eda etmelidir:
Du‘âlarla vuzûnı eyle tâze
Hulûs ile şürû‘ eyle namâza (166)
Zekat verilirken dikkat edilmesi gereken en önemli husus ise zekatın fakire “hüsn-i iltifat” edilmesidir.
Zekat veren kişi muhatabını incitmeden zekatını vermeli, fakire iyi muamelede bulunmalıdır:
Çıkarup virdügün vaktin zekâtı
Fakîre eyle hüsn-i iltifâtı (166)
Aşağıdaki beyitte, yapılacak yardımın riyasız yapılması gerektiği vurgulanarak yardımlaşmanın başka
bir yönü üzerinde durulmuştur. Şair; “riyasız verilen yarım dilim ekmek, yardım edenin, devasız derde müptela
olmuş hastasına deva vesilesi olur”,diyor. Meseleye hassas bir açıdan yaklaşarak sosyal yardımlaşmayı teşvik
ediyor:
Fakîre nîm nân virsen riyâsuz
İrişür hastene sıhhat devâsuz (180)
“Psikolojide Altruizm; kişiye maddi ya da manevi bir yük getirmesine rağmen diğerleri için gönüllü
yardımlarda bulunması anlamına geliyor. Kendinden bir şeyler feda ederek diğerlerine yardımlarda bulunma
davranışı içeriğinde genellikle empati barındırıyor. Empati, diğerlerinin duygularını anlayabilme ve olaylara
onların penceresinden bakabilme anlamı taşıyor. Daha açık ifade edecek olursak, yardıma ihtiyacı bulunan
kişilerin hissettiklerini anlayabilen ve kendisini onların yerine koyabilen birey, büyük yüklerin altına girme
pahasına bile olsa onlara yardım etmeye devam ediyor.”41
Oruç tutan kişiye edilen tavsiye ise, dilini dedikodudan, gözünü de namahremden uzak tutması
yönündedir:
Oruc tutsan sakın gıybet sözinden
Gözün hem sakla nâ-mahrem yüzinden (166)
Hac ile ilgili tavsiyeler ise şöyledir. Ka’be ancak “safâ-yı hâtır” ile gidilecek bir mekandır. Lugatte
safâ; gönül şenliği, ferahlık, hatır da; zihin, gönül, değer anlamına gelir. “safâ-yı hâtır” zihnin ve fikrin huzurlu
olması, kaygı ve endişeden azade bulunması anlamında kullanılmıştır. Eğer bir kişi Kâbe’ye gitmeye niyet
ederse önce zihnini temizlemeli, duru bir gönülle oraya gitmelidir. Gönlünde dünya endişesi taşımamalıdır:
Tavâf-ı Ka‘beye niyyet idersen
Safâ-yı hâtır ile git gidersen (169)
“Birey, inandığı ve güvendiği aşkın varlığa karşı yaklaşma ve O’nunla bir iletişim kurma isteği
içerisindedir. Bunu da ancak dinî davranış olarak dua, ibadet ve bir takım ayin ve törenlerle gerçekleştirebilir.
Ünlü psikolog W. James’e göre; ihtiyaç anlamında duanın ortaya çıkması, bireyin psikolojik yapısındaki sosyal
benliğiyle de ilgilidir. Bu bağlamda duada; kullanılan sözlerin o andaki ruh haline karşılık gelmesi ile kendini
ilahi huzurda hissetme halinin elde edilmiş olması gibi iki önemli nokta vardır. Şayet bunlardan, sadece sözlerle
ilgili olan kısım yerine getirilirse, bu büyü ve sihirle eş değer bir kategoride değerlendirilir. Oysaki duada asıl
olan, bireyin aşkın varlıkla özel bir iletişim kurmasıdır.”42 Behiştî de eserinde muhataplarına bu doğrultuda
öğütler verir. Onları, “salihat” a yani ibadet etmeye davet eder. “sâlihât” kavramı yapılan güzel işler, dine uygun
ameller karşılığında kullanılmıştır. Şair “sâlihât” ı, sırasıyla; ilim, oruç ve namaz olarak açıklanmıştır. İlmin oruç
ve namazdan önce kullanılmış olması ilme verilen değeri gösterir. Mesaj ibadetin ilmim ışığında yani bilerek

41
42

Tübitak Bilim ve Teknik Dergisi-Psikoloji Köşesi http://www.biltek.tubitak.gov.tr/gelisim/psikoloji/insan.htm
Mustafa KOÇ; Ergenlik Döneminde Dua ve İbadet Psikolojisi Üzerine Teorik Bir Yaklaşım, Cumhuriyet
Ünv. İlahiyat Fakültesi Dergisi, Sivas,200. 3C.VII / 1, s. 373-397

331

�yapılması konusunda yoğunlaşmıştır. İbadet konusunda önerilen başka bir husus da kendini zora sokmadan,
özenle –ciddiyetle- , geçiştirmeden ibadet edilmesidir:
Gücünce ihtimâm it sâlihâta
Eger ‘ilme eger savm u salâta (171)
Buraya kadar amelin önemi üzerinde duran Behiştî, okuyucunun dikkatini ameli tamamlayacak başka
bir yöne çeker. Şaire göre, İnsan için sadece amel etmek yeterli değildir. Amel önemlidir ama onun yanında
kişinin verdiği sözde durması, sözü yerinde, değerinde kullanması ve az konuşması da önemlidir:
‘Amel eyle ‘amel sözün söz olsun
Çog olmaz ise az olsun öz olsun (172)
İkinci Behişt:
Bu bölümde edep konusu ele alınmıştır. Metinde edebin izahına girilmeden önce tekrar “iyilik”
kavramının önemi hatırlatılır. İyilik eden iyilik bulur, güzel davranan güzel davranışla karşılanır, diyerek
“edeb”in sadece kişinin kendine değil, topluma da faydalı olduğuna değinilir:
İdenler eylük eylük bulı gelmiş
Cezâ ihsâna ihsân olı gelmiş (294)
Allah’a gerçek anlamda şükredenler ancak edep sahibi olanlardır. Edepsiz olan kişiler Allah indinde
kovulmuş, dönek durumundadır. Dünyada edep ile hareket edenler hem dünyada hem de dünyada başarılı
olacaktır:
Edeb terk itmeyendür ana şâkir
Olur merdûd edebsüz olsa zâkir (306)
Edeb üzre olan fânî cihânda
Muzaffer oldı hem bunda hem anda (307)
Üçüncü Behişt:
Cömertlik konusunun işlendiği bu behiştte vermenin önemine işaret edilmektedir. Bölüm Allah’ın
“Cevâd” isminin vurgulandığı bir beyit ile başlar. Behiştî, sehâ yani cömertliği açıklarken “insan tabiatının
yaratılışının zineti süsü” tabirini kullanır:
Sehâ kim zînet-i tab‘-ı beşerdür
Anun cûdı ziyâsından eserdür (414)
Tüm kutsal dinlerde emredilen sabır, fedakarlık, cömertlik gibi duygular hayatın acı ve ızdıraplarını
hafifleten, yaşam gücünü besleyen motive edici güçler olarak kişiyi psikolojik olarak koruyabilmekte43 ve
bireyde mesuliyet duygusunu geliştirerek şahsiyet bütünlüğü sağlanmasına yol açmaktadır.44 Bu dünya üzerinde
övgüye layık pek çok vasıf olabilir ama bu vasıfların en güzidesi en seçkini cömertliktir. Cömertlik kişiye
dünyada toplum içinde itibar kazandıran bir özelliktir. Ahirete bakan yönüyle ise cömertlik, cennet bağlarında
biten bir ağaç gibidir:
Egerçi çokdur evsâf-ı hamîde
Kamusından sehâvetdür güzîde (416)
Sehâ kim halk içinde mu‘teberdür
Cinân bâgında bitmiş bir şecerdür (418)
Eserde insana cömertliğin önemi anlatılırken onu vermekten alı koyan makam-mansıp sevgisi ve gurur
gibi olumsuz duygulara dikkat çekilir. Ölümün varlığı hatırlatılarak bunların değersizliği pekiştirilir:
43

Veysel UYSAL; Din Psikolojisi Açısından Dini Tutum, Davranış ve Şahsiyet Özellikleri, Marmara Ünv.
Yayınları, İst. 1996, s. 123.
44
Amiran KURTKAN; Bilgiseven, Din Sosyolojisi, Filiz Kitabevi, İstanbul 1985, s. 18.

332

�Heves itme gurûr-ı tâc u tahta
Gerekmez sana illâ iki tahta (424)
İnsanoğlunu en fazla endişelendiren duygulardan birisi şüphesiz ayrılıktır. “Her insan sevdiği kişi ve
mekanlardan ayrılmaktan korkar. Şair bu duygunun gücünü kullanarak cömertliğin önemini öne çıkarır:
Kimün tab‘ında kim râsih ola cûd
Firâk odına yakmaz anı Ma‘bûd (434)
Aşağıdaki beyitte ayrılık-cömertlik münasebetinin başka bir yönü işlenmiştir. Behiştî, Allah ecel vakti
geldiğinde, hayatını cömertlik ile geçiren kişinin kalbinde -dünyadan ayrılma ile ilgili- bir hasret bir acı
bırakmaz, diyerek etkili bir anlatım ile muhataplarını cömertliğe yönlendirir:
İrüp rûz-ı ecel itdükde rıhlet
Sehâ anun komaz kalbinde hasret (437)
Eserde, cömertlik vasfına sahip olanlara “bey gibi dirlik” verileceğini söylenerek, kişiye, verdiklerinden
dolayı malının eksilmeyeceği bilakis daha da artacağı müjdesini verilir. Burada eğitim açısından “dirlik”
kelimesinin özenle seçildiği aşikardır. Dirlik kelimesi, varlıklı olmak yanında sağlıklı ve huzurlu olma gibi pek
çok pozitif anlamı da içerir:
Şu kim ana sehâ vasfı virildi
Cihânda beg gibi dirlik dirildi (438)
Dördüncü Behişt:
Melik oldur ki mülkidür bu ‘âlem
‘İbâdıdur anun evlâd-ı Âdem (521)
Beyiti bu bölümün ilk beyitidir. Beyit Alah’ın “Melik” Malın gerçek sahibi, padişah sultan anlamına
gelen ismiyle başlar. Behiştî, devamında dünyanın geçiciliğine işaret eder. Uyanık olan kişi bu alçak dünyanın
sundukları karşısında sarhoş olmaz, onun büyü ve hilesine kanmaz, der:
Cihâna geldi niçe merd-i huşyâr
Yolında itmedi mestâne reftâr (524)
Fenâsın anladı dünyâ-yı dûnun
Zebûnı olmadı mekr ü füsûnun (525)
Daha sonra kişiye tevekkülde sebat edip iradesini kullanması tavsiye edilir. Böylece insanın özü imanın
nuru ile aydınlanır:
Tevekkülde sebât üstine oldı
Derûnı nûr-ı îmân ile toldı (529)
Beşinci Behişt:
Beşinci bölümde; sıkıntılar karşısında insanın nasıl bir tavır takınacağı ve bunların nasıl aşılacağı izah
edilir. Metne göre Allah’ın celali içinde cemali gizlidir. Kış mevsiminden sonra muhakkak bahar gelecektir.
Hakikat yoluna girenler hadiselerin arkasındaki hikmete nazar eder :
Celâlinde cemâlin gizlemişdür
Sülûk erbâbı anı izlemişdür (646)
Şitâsınun sonında var bahârı
Güle râgıb olan anar mı hârı (648)
Dünya musibetleri aslında bir imtihandan ibarettir. Allah lütfuna mazhar etmek için imtihanı bahane
eder:
Çeker bir bendesini imtihâna
İder eltâfına anı bahâne (649)

333

�Altıncı Behişt:
Bu bölümde; ölümsüzlüğün sadece Allah’a mahsus olduğundan, onun dışında var olan her şeyin gelip
geçici olduğundan bahsedilir. İnsan ne kadar yaşasa da eninde sonunda yaşlanacak ve hayata veda edecektir:
Beşer etfâl iken âhir olur pîr
Nazar kıl var ise idrâk ü tedbîr (762)
Gülün evrâkı olmaz mı perîşân
Anunçün eylemez mi bülbül efgân (763)
Yedinci Behişt:
Bu dünyada gerçek mutluluğa ulaşmak Allah’ın emrine itaat edip, emrine hizmet etmekten geçer:
Sa‘âdet ana hıdmet eylemekdür
Her emrine itâ‘at eylemekdür (861)
Erenler masivadan uzaklaşıp, gönüllerinden hırsı uzaklaştırır ve nefsin arzularını terk ederler:
Gönül geçmek gerek hırs u hevâdan
Erenler el çeküpdür mâ-sivâdan (866)
Aşağıdaki beyitte insan, için dünya lezzetlerinden dolayı gurura kapılmaması, konusunda ikaz edilir:
Gurûra virmesün lezzât-ı dünyâ
Sakın bu çâhdan oldunsa bînâ (866)
Dünya gibi kısa ve geçici bir mekan için zahmet çekmek, üzülmek gereksiz bir uğraştan ibarettir:
Biş on yıl ‘ömre aldanmak gereksüz
Anunçün odlara yanmak gereksüz (875)
Sekizin Behişt:
Şair, eserin son bölümü olan bu bölüme çalışmanın önemi vurgulayarak başlar:
Kişi dünyâda sa‘y itmek gerekdür
Yolun togrısına gitmek gerekdür (988)
Bölümde ağırlıklı olarak işlenen konu ise peygamber sevgisi ve ona tabi olmanın önemidir :
Mahabbet itdi her kim enbiyâya
Mukayyed olmadı sûrî gınâya (994)
Kişi, peygamberi sahabe gibi aşk ile sevmelidir. Çünkü onu seven hiç kimse bu dünyada rahmetten
mahrum olmamıştır:
Olup dîdâra ‘âşık âb gibi
Resûlu’llâhı sev ashâb gibi (994)
Behiştî; “Hâtimetü’l Kitâb” bölümünde şiirinde sanata ve süse önem vermediğini, eseri yazmadaki asıl
amacının şöhret değil nasihat etmek olduğunu, söyler. Yazdıklarında suretten yani sanat yapmaktan daha çok
anlama önem verdiğini vurgular:
Hudânun fazlıdur bu nazm u tertîb
Buna lâzım degüldür nakş u tezhîb (1097)
Nasîhatdür garaz şöhret degüldür
Gereklü ma‘nîdür sûret degüldür (1098)

334

�Sonuç olarak; “Gerek Türk edebiyatı tarihi, gerekse divan edebiyatı hakkında yapılacak ilmî
araştırmaların sıhhati öncelikle bu edebiyatı meydana getiren edebî eserlerin sağlam metinlerinin kurulmasına
bağlıdır. Titizlik ve sabır gerektiren bu çalışmaların bir hayli zaman süreceği ve hala bilinmeyen birtakım eski
eser ve nüshaların ortaya çıkmakta olduğu düşünülürse, divan edebiyatı hakkında son sözü söylemenin, isabetli
hükmü vermenin henüz erken olduğu daha da açıklık kazanır.45 Altı asır hüküm süren klasik edebiyatın divanları
yanında farklı eserler de incelenmeli, bu edebiyat her yönüyle ele alınmalı ve bir bütün olarak
değerlendirilmelidir. Sadece Arap ve Acem taklidi olarak zihinlerde yer eden eski edebiyatımız yeni nesillerin
zihninde ancak o zaman hak ettiği değeri bulacaktır.
Klasik edebiyat metinleri hakkında, disiplinler arası çalışmalar hız kazanmalı, metinler mutlaka ilgili
disiplinlerin dikkatine arz edilmelidir. Böylece bilim dalları, tarihte kendilerini ilgilendiren meselelerden ve
gelişmelerden haberdar olacaktır. Geçmişin zenginliklerini yansıtan bu çalışmalar, aynı zamanda yeni nesle
mensup oldukları kültür adına özgüven kazandıracaktır.
Çalışmamıza konu olan Behiştî’nin “Heşt Behişt” mesnevisi de birçok açıdan günümüzde
kullanılabilecek geçerliliği olan nasihatlere sahip önemli bir edebi eserdir. “Heşt Behişt” Klasik Türk
edebiyatının eğitimle, dolayısıyla hayatla içiçeliğine güzel bir örnek teşkil etmektedir. Bu eser, eğitimde
rahatlıkla kullanılabilecek niteliktedir. Eserde, psikoloji, sosyoloji, felsefe vb. bir çok bilimin konusuna giren
meselelere çözüm önerileri getirilmiştir. Eserden edebiyatçılar dışında, başta eğitimciler olmak üzere, psikolog
ve sosyologların da yararlanabileceği söylenebilir.

Kaynakça
BİLKAN, Ali Fuat; Nâbî Hikmet-Şair-Tarih, Akçağ Y, Ank.1998.
BORA,
Aykut;
Tübitak
Bilim
biltek.tubitak.gov.tr/gelisim/psikoloji/insan.htm

ve

Teknik

Dergisi-Psikoloji

Köşesi

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DEVELİOĞLU, Ferit; Osmanlıca- Türkçe Ansiklopedik Lugat, Aydın Kitabevi, Ank. 1986.
DOĞAN, M. Nur; I.Uluslar arası Klasik Türk Edebiyatı Sempozyumu İst. 1999.
ELİOT, Thomas Stearns; Şiirin Toplumsal Görevi, Türk Dili, Eleştiri Özel Sayısı, Çev: Nur DERİŞ,Ank. 1971.
GOVAN, MC, T. GUZZETTİ, B; “ Edebiyat Temelli Sosyal Bilgiler Öğretimi”, Çev: Ahmet DOĞANAY, Çukurova Ünv.
Türkoloji Araştırmaları Merkezi http://turkoloji.cu.edu.tr.
İPEKTEN, Haluk; Eski Türk Edebiyatı Nazım Şekilleri ve Aruz, İst. 2008.
KANT, İmmanuel; Ahlak Metafiziğinin Temellendirilmesi, Çev: İonna Kacuradi, Ank. 1982.
KOÇ, Mustafa; “Ergenlik Döneminde Dua ve İbadet Psikolojisi Üzerine Teorik Bir Yaklaşım”, Cumhuriyet Ünv. İlahiyat
Fakültesi Dergisi, Sivas,2003.
KURNAZ, Cemal; Divan Şiirinde Belge Redifler, Yedi İklim X/67 (Ekim), Ank.1995.
KURTKAN, Amiran; Bilgiseven, Din Sosyolojisi, Filiz Kitabevi, İst. 1985.
LEVEND, A. Sırrı; Divan Edebiyatı Kelimeler ve Remizler Mazmunlar ve Mefhumlar, Enderun Kitabevi, İst. 1984.
ROGERS, Carl Ransom; “A theory of therapy, personality and interpersonal relationships, as developed in the clientcentered framework.” In S. Koch (ed.).Psychology: A study of science. Mc Graw Hill., New York, 1961.
ŞENTÜRK, Ahmet Atilla; Klasik Osmanlı Edebiyatı Işığında Eski Adetler ve Günlük
Hayattan Sahneler I-II Türk Dili Dergisi, 1993, Ayrıca Cem Dilçin “Türk Kültürünün Kaynağı Olarak Divan Şiiri”, Türk Dili
S.571,1999,; Asra Kadar Anadolu Sahası Mesnevilerinde Edebî Tasvirler, Kitabevi Y., İst. 2002.
TEZEREN, Atilla; “Zamanı Etken Kullanma”, Verimlilik(Aylık Bülten). Ank. 1988.
TİMURTAŞ, F.Kadri; Harnâme, Makaleler (Dil ve Edebiyat Yazıları), AKMY, Ank. 1997.

45

A.Atilla ŞENTÜRK; XVI. Asra Kadar Anadolu Sahası Mesnevilerinde Edebî Tasvirler, Kitabevi Y., İst. 2002,
s. XV.

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�UYSAL,Veysel; Din Psikolojisi Açısından Dini Tutum, Davranış ve Şahsiyet Özellikleri, Marmara Ünv.Yayınları, İst.
1996.
YALOM, Irvin. D.; Güneşe Bakmak Ölümle Yüzleşmek. (çev: Zeliha İyidoğan Babayiğit) Kabalcı Y. İst. 2008.
YENİTERZİ, Emine; Behiştî’nin Heşt Behişt Mesnevisi, Kitabevi Yayınları, İst. 2001.

336

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                    <text>1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

An Analysis of the Impact of Motivating Factors on
Tourism Agencies in Turkey
Şuayip ÖZDEMĐR
Assoc. Prof. Dr. Department of Business Administration, Afyon Kocatepe
University, Turkey
Tel: +90 (272) 228 1292, Fax: +90 (272) 228 1145, sozdemir@aku.edu.tr
Yusuf KARACA
Assist. Prof. Dr. Department of Business Administration, Afyon Kocatepe
University, Turkey

Abstract: This study investigates the relations between agencies and hotels in Turkey, from
the perspective of business to business marketing. Drawing on the data obtained from 189
agencies by a survey. The results of the research show that six variables are important. Their
order of importance as followings: Communication with the agencies, supports for agencies,
the relationship between agencies and hotel companies, promotion activities for clients and
agencies, promotion activities encouraging and out of business relations between agencies and
hotel company.
Keywords: agency, tourism, distribution channel.

Introduction
This study investigates the motives influencing the perception of tourism agencies towards to hotel
companies. This research will try to illustrate why tourism agencies prefer one hotel brand to others. There is a
little study in the literature on the subject how agencies could be motivated by hotel companies. Generally,
authors refer to other aspects of relationship between agencies and hotels. Karamustafa (2000:24) emphasized
price-related problems which are tour operators frequently encountered. Jorgensen and Zaccour (2003:801)
discuss the effects of marketing strategies on the other member’s actions.
Tourism agencies are the most common intermediaries between the guest and a hotel company. They
play four important roles at the market. Firstly, they act as information brokers between guests and managers.
Secondly they process transactions by booking rooms and transferring money. Thirdly, they provide advice to
their customers. Finally, they provide better services by considering their customers’ needs and feedback.
Tourism agencies help with the customers’ safety, good value, and high quality for the guests. These
intermediaries do business with the hotels much more regularly than the guests do. Most travel agencies receive
little feedback on their clients’ satisfaction with their hotels client. The majority of travel agencies think that no
complaints as indicator of clients’ satisfaction.
From hoteliers’ point of view travel agencies want to improve their relationship with hotel companies
carry out joint-marketing activities and include more detailed information in the sales brochures (Medina-Munoz
et al. 2002).
Buhalis and Licata (2001) underline electronic communication devices affecting the intermediaries in
the tourism industry. They explain that using the internet, the interactive digital television and the mobile devices
bring new intermediaries called e-mediaries. From the point of experts, they suggest to reengineering business
process concerning the relationship between hotels and agencies. Ozturan and Roney (2004) find out that travel
agencies cannot use the internet effectively in Turkey. Travel agencies still use traditional marketing
communication channels such as printed media and telephone.
Knowing of the expectations of agencies and distributor firms is important for keeping successful relationship.
The industrial resellers expect financial and competitive differentiation benefits from main company. A finding
of a study on the USA shows that greater benefit differentiation leads to fewer financial benefits (Ghosh et al.,
2004)
Supplier firms try to attract agencies using different applications and methods. For example economic and
non-economic tools are preferred to encourage agencies by the hotels. The following two parts will explain
economic and non-economic tools respectively.

283

�1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

1. Economic Tools For Motivation
Economic tools that aim to motivate agencies are the pecuniary ones. The agencies are encouraged by
these tools. As a consequence of using economic tools, agencies could increase their profits and so
intermediaries willing to make further cooperation with the hotel companies. There are many economic tools in
the practice that being used to affect intermediaries directly. Some selected important economic tools are
explained below.
Firstly, quotas are used as an economic tool. Supplier firms aim to make the members of distribution
channel join actively in marketing their own products using quotas. In order to make their distribution system
that they used active and effective, both sides want to use law sanctions based on agreements or other powers
(Aksoy, 1990:14-19).
Secondly, discounts, financial aids, compensation are used as economic tools. Such tools could be used to
decrease the conflicts and improve the cooperations. For realization of it, suppliers apply discounts, financial
aids, compensations, and setting protective rules by an agreement (Islamoglu, 1999:440-442). Intermediaries
expect from the suppliers financial aids and competitive differentiation (Gosh et al., 2004). Tsay (2001) points
out those intermediaries could be motivated by cash discounts and give back policy. It is also suggested that
supplier firms could encourage the intermediaries using the difference price for in favor of intermediaries (Li and
Dant, 1999).
Thirdly, promotion, advertising and co-marketing are also used for motivation economically. (i)
Promotion activities of supplier firms support the intermediaries’ activities such as giving gifts (e.g. pens,
calendars, etc.) in special day and religious festivals. At the same time, intermediaries’ promotion activities also
support the suppliers. This creates a mutual support between agencies and hotels. (ii) Advertising, public
relations, personal selling and the other marketing activities of hotels motivate agencies. (iii) Co-marketing
activities would be providing the reduction of cost and increase of effectiveness for both agents and the hotel
companies.
To sum up, this section explained main economic tools that motivate intermediaries such as quotas,
discounts, financial aids, compensations, agreements, difference price, cash discounts, co-marketing and
promotion activities. Non-economic tools are explained in the following section.

2. Non-Economic Motivation Tools
Non-economic tools to motivate agencies are not pecuniary ones such as communication, personal
relationships, participating to decisions, cooperation, problem solving. In practice, the number of non-economic
tools is more than economic tools. The most important feature of non-economic tools is that these tools provide
some advantages that make intermediaries the same profit with lesser working. Moreover, non-economic tools
encourage voluntary efforts in the mid or long term.
There are three factors influencing the recommendation of agencies’ a hotel to a client: The quality of
communications with intermediaries, the hotel brand name, and the incentives for intermediaries. These
communication tools provide hotel companies some advantages. Another three tools that contribute to the hotel
companies as the followings: Efficiency of computer systems for reservations, the sales representatives, and the
information received in following intermediaries’ requests (Dube and Renaghan, 2000:73-74).
Medina-Munoz and Falcon (2000) report that the intermediaries’ successes depend on five factors:
interorganizational trust, commitment towards the relationship, interorganizational communication
(coordination, communication quality, information exchange and participation), conflict resolution and
interorganizational dependence. But at the same time they had said there is no model established as an entirely
satisfactorily alliance. As a result of their study, in order to improve the impresenting of interorganizational
relationships in the tourism industry should be examined from the perspective of tourism agencies, recreational
companies, airlines and rental companies.
According to Gilliland (2003:60; 2004:88) there are five factors for the intermediaries of electronic
equipment such as credible channel policies, market development support, supplemental contact, high-powered
incentives, end-user encouragements. Later, he mentions about 16 subgroups differentiating these factors into
subgroups again which contains both economic and morale variables.
Shipley and Egan (1992) report that the countrywide marketing activities of the supplier firms, supported
marketing activities of intermediaries, the opportunity of product wideness and open relations and personal
relationships between supplier and intermediaries are thought important by intermediaries. They were also
underlining that, if there are being low motivated or demoralized intermediaries in the distribution channel,
conflicts will be inevitable in this channel and the conflicts prevent the effectiveness of channel. Because
intermediaries expect the reward for taking capital risk and labor force. Furthermore intermediaries compare the

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rewards of other similar intermediaries, the will cause conflict if there are any disadvantageous difference
against them. The first way of cooperation in a distribution channel and preventing conflict is better
communication.
Yukselen, (2003:262-263) evaluate the motivation of distribution channel members and conflict among
them simultaneously and he shows collaboration, partnership and the activities of programming the distribution
as incentives
Motivations of intermediaries are generally related to their expectations. The transformation of four P’s
(product, price, place and promotion) in the marketing mix into four C’s (customer value, convenience, cost,
communication) is the most important clue to understand the expectations of intermediaries as industrial
customers. Using the elements of marketing mix (4P) as (4C) makes intermediaries’ self-confidence. Trust is the
first expectation of international intermediaries from the supplier, especially in industrial marketing (Marshall,
2003). As long as intermediaries feel in confidence it is easier to motivate them
Yaprakli (1997) classifies motivation tools as rewarder power, punisher power, or charismatic power for
newcomers in the channel. Akin (1997) also adds to these tools three new powers: legal, expertise and
leadership. It is known that supplier firms' participating intermediaries making plans and solving problems has
positive effects on the interorganizational relationships. (Claro et al. 2003). Since active participation willingly
have positive effect for both sides, motivation is an important tool, and lack of motivation is one of the reasons
that cause lack of cooperation and conflicts and increase these conflicts (Tek, 1997:563). This reason, when
motivation is accepted as the basic factor in cooperation and conflicts, it will be easy to solve the problems since
the reason of the problem is determined truly. Actually, relationship between supplier and intermediaries is a
kind of human behavior in a group from social-psychological perspective. The trust between intermediaries and
supplier firms, relative profit gained from the sold products, cooperation and supplier firms’ satisfaction from the
intermediaries affect the relationships (Anderson and Narus, 1984). Namely, the trust and satisfaction of the
representatives are accepted as trust and satisfaction of intermediaries.
Weber (2001) put forward that the communication tools and using frequency of these tools determine the
relationship between supplier and intermediaries. Especially, internet increases the communication and sharing
the information, thus increase effectiveness of relationship between suppliers and intermediaries.
Intermediaries positively affect the use high technology communication. As a result of this thought,
intermediaries’ opinion affects long term relation expectations with the supplier positively (MacDonald and
Smith, 2003; Hunter et al., 2003).
Customer services of the supplier firms are important for relationships between supplier and
intermediaries (Parasuraman, 1998); because each of the intermediaries is an industrial customer. Being focused
on the targets, power equity and cooperation helps firms have contracted to each other reciprocally (Dabholkar
and Neeley, 1998).
Dickson and Zhang (2004) determined that the referent power influenced positively on retailer’s attitudes
toward and non-economic satisfaction with their suppliers in apparel industry in China. They reported that the
greater referent power also reduced channel conflict and enhanced economic satisfaction with business
performance. They also reported that greater channel conflict was associated with increasing economic
satisfaction with business performance.
Anderson and Narus (1990) state the relationship between distributors and supplier firms can be
considered in one perspective. Considering the subject both from supplier and distributors’ perspective, they had
seen distributors as a customer who must be satisfied. Their satisfaction is determined by the outcomes of
distributor communication, relative dependence, cooperation, trust and conflict. Whose power will be stronger in
this relationship? Anderson and Narus, (1984) reported that distributors’ comparison levels of outcomes and
comparison levels of alternatives determine the powerful side of this relationship.
Briefly, main non-economic tools that impact motivation of intermediaries are following:
Communication, Personal relationships, expectations of intermediaries, participating to decisions, cooperation,
problem solving, trust, communication tools, power and customer services,

3. Research Method
The survey was conducted on a sample of privately held Turkish companies in November December 2004
/ February 2005. The research was employed on a sample of 240 tourism and traveling agencies. All the sample
companies are the members of TURSAB (Association of Turkish Travel Agencies). TURSAB has 4585 member
tourism and traveling agencies in countrywide. The names and addresses of these agencies are available from the
website of TURSAB. Three copies of the questionnaire were distributed to each of 58 fourth-year undergraduate
students of the Department of Management at Afyon Kocatepe University, with the instruction to visit two
tourism and traveling agents they chose from the TURSAB database list. The researcher was the convener of the
course “Research Methods” for this fourth-year undergraduate programme class. A decision was made by the
researcher to assign the students to conduct the survey as a part in fulfilling the course. The participation-

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invoking nature of personal communications and the cost constraints led the researcher to prefer this method to
mailing the questionnaire. No restriction was applied in choosing the companies. But once a student chose a
company, the name of the company was noted down and subsequent students were not allowed to choose it in
order to eliminate the possibilities of duplicate questionnaires. The aim and nature of the research were
addressed to the students beforehand. They were asked to bring back the questionnaires in stamped and signed
form by participants, and were told that further confirmation with the participants may be made later via
telephone. The students presented agent each business with a letter of invitation to participate in the survey.
Once the invitation was accepted, the students directed the questions to the participants. A few directors (28)
rejected the invitation letter to participate in the study by indicating some personal reasons (not having enough
time, going for a trip, etc.). In the case of rejection, students have chosen new companies. All the representative
directors who accepted the invitation letter completed the questionnaire. The questionnaires were stamped and
signed by the participating board member and the students noted the date of the interview. During November
2004 and February 2005, the students returned the questionnaires and for confirmation purposes telephone calls
were made to 12 (more than 6% of sample) companies. Telephone interviews with the participants indicated that
they were enthusiastic on the subject and answered the questions seriously. Verification of their answers in these
phone calls also showed that there were no differences in terms of their answers on the phone and those that they
gave in the questionnaires. Therefore, it was not deemed necessary to make further phone calls for confirmation
purposes. Of the 212 questionnaires distributed and then collected in that way, 23 were eliminated due mainly to
missing information. This resulted in 189 usable questionnaires, corresponding to 79 percent of the
questionnaires answered. The reliability of questionnaires is measured by Cronbach Alpha coefficient
(Cronbach alpha=0,91) which shows that dataset is reliable to analyze.
A questionnaire that consists of three parts is used in the research. Characteristics of the participants have
been investigated in the first part. The attitudes of the intermediaries to hotel companies are measured in the
second part. Likert scale is used in this part (1 strongly agree, 2 agree, 3 no idea, 4 disagree, 5 strongly disagree).
The importance of practices of hotel companies and the success of these practices are measured in the
third part. Likert scale is used in this part, too (1 very important, 2 important, 3 no idea, 4 not important, 5 not
very important). Variables used in this part are based on Gillilands’ (2003; 2004) studies. Gilliland (2003; 2004)
points out five factors that motivate intermediaries. Credible channel policies, market development support,
supplemental contact, high-powered incentives, end-user encouragements.
Table 1. Descriptive Statistics
Establishment date

Before 1990
Between 1990-1999
Between 2000-2003

Frequency
48
90
51

Percent
25,4
47,6
27,0

Number of hotels (or brand name) that
intermediaries represent.

Only one brand
Two or more brands

66
123

35
64,8

Intermediaries that have another job different
from tourism.

Yes
No

51
138

27,0
73,0

Table-1 shows descriptive statistics of sample companies. A perusal of Table-1 indicates that almost 73%
participants have experience in the tourism sector more than five years. It is expected that data based on these
experienced companies may yield robust findings. Majority of participants (64,8%) represent two or more hotels
or brand names. Majority of agencies (73%), work only as tourism agency, and the rest of the agencies (27%) do
additional business such as logistics, public relations, hotel management and real estate agency.

4. Findings
Evaluation of agencies towards hotel, analyzed by using eight expressions which are shown in the
following table. The responses to these expressions indicate that tourism agencies intend to maintain relationship
with the hotel companies. As shown in Table-2, the weighted mean (1,74) of this expressions indicates that
agencies are satisfied by hotel companies. In addition, tourism agencies believe that clients are satisfied with the
hotels that are booked (mean=1,39). They also happy for being agencies of hotels and they plan to do business
with these hotels.
Table 2 also illustrates that agencies believe that hotel companies make enough effort to increase the
profit of agencies (mean=2,03), and give reward to agencies’ performance (mean=2,21). It should be noted that
this finding is relatively stronger than other findings in Table 2.

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Table 2. Evaluation of Agencies regarding Hotel Companies
Mean
1,18
1,20
1,39
1,48
1,51
1,59
2,03
2,21
1,74

We are planning to do business with these hotels for a long time.
We are pleased with hotels that we represent them.
Our clients are pleased with hotels that we represent them.
We are happy for being agencies of hotels.
We believe that the products of these hotels are well.
Hotel company has a good relationship with us.
Hotel company makes efforts to increase our profits.
Hotel company rewards our performance.
Weighted mean

Std.
Deviation
0,50
0,40
0,64
0,77
0,75
0,82
1,21
1,19

Means= 1 strongly agree, 2 agree, 3 no idea, 4 disagree, 5 strongly disagree

Table 3. Associate Relationship between Agencies and Hotel Companies
Evaluation of current situation
(services oh hotels)
%

Perceived importance

Mean

Solving the conflict between agencies and hotel company
1,32
Including encouraging factors in the agreement increase to
1,50
sell hotel products.
When rival companies want to steal agencies, whether the
hotels maintain the relationship with the agencies to continue 1,80
with them.
Establishing partner advisory council
1,59
Compensating the loss of reps due to direct sales.
1,67
Giving client list to agency in a market division
1,86
Agreeing a market division belong to an agency
2,33
Weighted mean
1,72

Std.
Deviation

Enough

No idea

Not Enough

,50

66,1

6,4

27,5

,72

69,8

14,3

15,9

,90

52,9

36,5

10,6

,78
,88
,93
1,22

43,9
49,2
47,1
32,8

23,8
27,5
34,4
38,6

32,3
23,3
18,5
28,6

Means= 1 very important, 2 important, 3 no idea, 4not important , 5 not very important

Table 3 shows the associate relationship between agencies and hotel companies. The finding indicates
that from the agencies’ perspective, the most important subject at relationship between agencies and hotel
companies is “solving the conflict between agencies and hotel company”. The other variables that affect the
relationships between agencies and hotel companies are as follows in turn according to their importance: (1)
Including encouraging factors in the agreement increase to sale hotel products, (2) when rival companies want to
steal agencies, (3) whether the hotels maintain the relationship with the agencies to continue with them, (4)
establishing partner advisory council, (5) compensating the loss of reps due to direct sales,(6) agreeing a market
division belong to an agency (7) giving client list to agency in a market division (8) solving the conflict between
agencies and hotel company. Majority of agencies (66,1%) perceive that “solving the conflict between agencies
and hotel company” and “encouraging agreements to sale hotel company.
Table 4. Supports for Agencies
Perceived importance

Representative’s ability in communication
Hotels catalogs and brochures
Providing information for agencies about products and sales methods
Special communication opportunities between agencies and hotels
Training meeting
Rewarding successful agencies
Participating to fairs
Advertorials
Appropriating financial funds for agencies’ marketing activities
Certification programs for agencies
Allocating more financial funds for market development
Number of hotel staff for selling hotel products
Weighted mean

Mean

Std.
Deviation

1,11
1,27
1,47
1,47
1,52
1,53
1,55
1,58
1,76
1,74
1,89
2,08

,32
,55
,57
,74
,72
,79
,69
,76
,82
,73
,80
,94

Evaluation of current situation
(services of hotels)
%
Not
Enough No idea
Enough

77,8
87,8
70,6
76,2
68,8
50,8
58,2
64,0
37,0
54,0
42,8
74,6

20,1
4,2
17,6
15,9
11,6
21,7
21,7
13,8
27,5
20,1
28,6
17,5

2,1
7,94
11,8
7,9
19,6
27,5
20,1
22,2
35,5
25,9
28,6
7,9

1,58

Means= 1 very important, 2 important, 3 no idea, 4not important , 5 not very important

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Support methods for agencies are evaluated in Table 4. Based on the findings in the table, it could be
suggested that representative’s ability in communication is very important who represent the hotel against
agencies and it is found that majority of hotels are successful in this subject (77,8%). The findings also indicate
that brochures and catalogs are important to support agencies to find new clients. Hotels’ brochures and catalogs
are perceived successfully by agencies. Information about sales methods is perceived satisfactory (87,8%).
Providing information for agencies about products, sales methods, and number of hotel staff for selling hotel
products, special communication opportunities between agencies and hotels are found adequate.
Hotel companies’ financial funds which are kept for market development and agencies’ marketing
activities are perceived inadequate. While half of the hotel companies are found successful at rewarding
agencies’ performance, 27,5% of agencies believe that hotels do not reward their performance.
Table 5. Communication with the Agencies
Perceived importance

One to one relationship between representative of hotels and
agencies’.
Information on the internet (online support, training)
Using internet to communicate the agencies
Communication programs for better work relationships
Giving information about new products
Meeting for agencies
Defining price and quota automatically
Weighted mean

Mean

Std.
Deviation

1,32

,47

1,44
1,44
1,48
1,48
1,65
1,89

,59
,59
,50
,70
,98
,82

Evaluation of current situation
(services oh hotels)
%
Enough
No idea Not Enough

84,1

5,8

10,1

79,8
82,0
69,8
85,7
65,6
49,2

10,1
7,9
14,3
12,2
10,1
34,9

10,1
10,1
15,9
2,1
24,3
15,9

1,52

Means= 1 very important, 2 important, 3 no idea, 4 not important , 5 not very important

As long as hotels have enough information about agencies, they encounter fewer problems in dealing with
customers. Therefore, communication with agencies has special importance. The communication between hotels
and agencies is analyzed in Table 5. It is found that the most important variable concerning with the
communication is the person who represents the hotel against agencies; especially the skills of representative
have a decisive role. Majority of agencies (84,1%) perceive that one to one relationship between representative
of hotels and agencies’ is pleasing. Majority of the agencies think that using internet, giving information about
products, and communication programs are important.
Table 6. Out of Business Relations between Agencies and Hotel Company
Perceived importance

Entertainment together
Club activities for agencies
Join in adventure together
Weighted mean

Mean

Std.
Deviation

2,26
2,38
2,87

,96
,92
1,19

Evaluation of current situation
(services oh hotels)
%
Enough

No idea

Not Enough

39,6
28,6
21,7

30,2
32,8
42,9

30,2
38,6
35,4

2,50

Means= 1 very important, 2 important, 3 no idea, 4not important , 5 not very important

The findings of an analysis of out of business relations between agencies and hotel companies are shown
in Table 6. It is found that one third of hotel companies have out of business relations with agencies. However,
these kinds of activities such as entertainment, adventure and club activities are not important events for
agencies.
Table 7. Promotion Activities for Encouraging Agencies
Perceived importance
N

Mean

Std.
Deviation

Collectively advertising
62
1,66
,74
Providing payment options
62
1,85
,94
Bonus, reward, premium
63
1,87
,94
Gifts, promotional materials
63
1,90
,96
Financial programs (discounts even in small quantity)
63
1,94
,98
Giving agency firm identity card
61
1,98
,94
Rewarding new client by money (discount, cash)
62
2,53
1,05
Weighted mean
1,96
Means= 1 very important, 2 important, 3 no idea, 4not important , 5 not very important

288

Evaluation of current situation
(services oh hotels)
%
Not
Enough
No idea
Enough
52,9
21,7
25,4
46,0
30,7
23,3
50,2
24,9
24,9
58,7
18,0
23,3
49,7
30,2
20,1
49,2
25,4
25,4
24,9
30,7
44,4

�1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

Table 7 shows the findings of promotion activities for encouraging agencies. According to table agencies
perceive that collectively advertising is important though it is found that half of hotel companies’ co-advertising
effort is enough(52,9%). Comparing with the other promoting activities, rewarding the clients by money, giving
firm identity card, discounts (even in small quantity), and promotion materials are relatively unimportant for
agencies.
Table 8. Promotion Activities Intended for Clients
Perceived importance

Sales campaigns
Informing the client concerning agencies (links on the web
etc.)
Advertising
Training the agencies at finding new clients
Demonstrations
Sales on internet
Co-marketing activities
Giving trials
Establishing quota for agencies
Weighted mean

Evaluation of current situation
(services oh hotels)
%
Enough
No idea Not Enough

Mean

Std.
Deviation

1,50

,67

76,7

13,8

9,5

1,59

,78

58,2

18,0

23,8

1,55
1,71
1,76
1,94
2,03
2,16
2,26

,72
,84
,84
1,19
,94
1,14
1,01

62,9
37,6
61,4
57,1
38,6
31,2
44,4

17,5
37,0
22,2
24,4
36,5
43,4
42,3

19,6
25,4
16,4
18,5
24,9
25,4
13,3

1,83

Means= 1 very important, 2 important, 3 no idea, 4not important , 5 not very important

Promoting activities intended for clients are examined in Table 8. The findings indicate that sales
campaigns are the most important promotion method. According to agencies’ viewpoint, majority of hotels are
successful at sales campaigns (76,7%). Informing client about the agencies and activities of advertising intended
for the clients are important promoting activities. Moreover hotels are successful at these activities. Hotel
companies are found relatively unsuccessful in training the agencies at finding new clients, giving trials and comarketing activities.

Conclusion
Tourism agencies are intermediaries between hotels and their customers. Therefore agencies have
enormous importance in finding customers for hotels. Despite the fact that hotels want to have a priority in the
list of tourism agencies, tourism agencies do not give equal opportunity for finding customers to all listed hotels
for some reasons such as lack of knowledge, weak communication, etc. Tourism agencies expect some
incentives. The channel relations between hotels and tourism agencies exemplify a business to business
marketing. This study investigates the relations between agencies and hotels in Turkey, from the perspective of
business to business marketing.
In this study, six main variables and their sub variables are investigated for examining agencies attitudes
to hotels. The findings indicate that, generally speaking, tourism agencies have positive attitudes to hotel
companies. Based on the findings, it could be suggested that the following factors are the most important ones
which determine agencies’ attitudes: communication with the agencies, supports for agencies, relationship
between agencies and hotel companies, promotion activities intended for clients and agencies, promotion
activities encouraging, and agencies out of business relations between agencies and hotel company.
The findings of the research indicate that the intermediaries are found the hotels successful. Factors which
are important for agencies also found adequate or vice versa. It could be investigated whether agencies’ demand
or hotels’ success dominate in this relation. This offers a direction for future research.

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                    <text>1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

The Increasing Importance of the Civil Society Organizations (CSOs)
Süleyman ÖZDEMĐR
Associate Professor
Istanbul University, Faculty of Economics
Department of Labour Economics and Industrial Relations, Turkey
sozdemir@istanbul.edu.tr
Zeki PARLAK
Associate Professor, Marmara University
Faculty of Economics and Administrative Sciences
Department of Labour Economics and Industrial Relations, Turkey
zekiparlak@hotmail.com

Abstract: “Civil Society Organizations” (CSOs), especially by developed societies, are "started
to be re–explored" since 1970s in consequences of social welfare states' crisis, domination of
neo–liberal philosophy and policies in the world, spreading of democracy, end of the cold war,
improvements on information and communication systems etc… The most prominent difference
between the last decades of the previous century and the first decade of the current century lies in
the role that CSOs undertake in the society. As CSOs have suitable properties which are brought
about the economic and political philosophy of globalization, they have got considerable
attention of the states and have had a proper environment to develop in the countries where neo–
liberal philosophy is being implemented.
However, CSOs are not an alternative to the state, instead, they are supplementary institutions.
Since CSOs are very appropriate to the rationale of economical and political philosophy of the
last quarter of the twentieth century, which requires minimalization of the state, they are being
supported by the state which was directed by liberal philosophy. Hence, they are increasingly
developing in terms of quantity and quality.
Keywords: Civil Society Organizations (CSOs), Non–Governmental Organizations (NGOs),
Non–Profit Organizations (NPOs), Third Sector, Social Policy, State–CSOs Relationship,
Turkey.

Introduction
The post–1980 era has witnessed the widespread transformations in the economic and political realms
of the social life at the global level. The expansion of globalization, neo–liberalism and participative democracy
has resulted in the increasing importance of the civil society organizations (CSOs) in the last three decades. The
state has withdrawn from the economic and social areas. While the economy has been left to the market forces,
new actors entered the scene to provide social welfare services. Consequently, the CSOs were re–discovered as
the abiding provider of the social aids. Thus, it may not be incorrect to name this century as the century of the
civil society.
The CSOs are now considered as extremely significant institutions of the modern society as the new
provider of social services. A new division of labour has been advanced among the state, municipals, market and
the CSOs. The state has formed partnership with the CSOs and prefers purchasing services from the CSOs rather
than producing them. The process has been expanding since the late 1970s and has come to constitute a
significant part of welfare mixes in many countries. In many developed nations, particularly the USA and UK,
the legal system and the administrative reforms enabled the state to maintain responsible for financing and
auditing the social welfare services while transferring the responsibility for the provisions of these services to the
CSOs and private sectors.
In contrast to the developed nations, the CSOs are extremely weak in Turkey. Despite the promotion
and expansion of their role in the social policy area at the global level, the Turkish CSOs do not seem to have
gained any impetus. Neither the state nor the CSOs have any intention to alter their entrenched attitudes. The
state has distrusted them and had hostile attitudes towards that civil society organization which are not under its
control. The CSOs, on the other hand, have no desire to change and undertake any major responsibilities for
social services. However, Turkey’s accession to the EU will eventually transform the hostile attitude of the state
towards the civil society and give rise to the growth of the civil society in Turkey.

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1. The Concept and Description of Civil Society Organizations
A. The Confusion over the Concept of Civil Society Organizations
Civil society organizations (CSOs) are composed of a wide range of different organizations such as
small local associations, large professional organizations and foundations. A number of different terms are
currently used to indicate the civil society in the literature. Some widely used terms including civil society
organizations, non–profit organizations, non–profit sector, non–governmental organizations, non–governmental
sectors, philanthropic organizations, charitable organizations, third sector, voluntary organizations, private
voluntary organizations, not–for–profit organizations, independent sector, tax–exempt organizations and social
movements (Uslu 1999). It should be pointed out that there is no widely accepted discretion for none of these
terms.
In the Turkish literature on this sort of civil organizations, although there is a disagreement whether
some of these organizations could be considered as civil society or not, the term civil society organizations is
used to point out followings: foundations, associations, chambers, cooperatives, clubs, and platforms, and non–
governmental organizations and third sector. On the other hand, some different terms such as community,
society, order, guild and foundations were employed in the past to express the CSOs (ACOC, 2004).
The term “non–profit organizations” is preferred in the developed world. This term is extensively used
in English literature. Nevertheless, the term civil society organizations will be used in this article. This is because
this term has wider in scope, and is also well known and commonly used in the academic circles, the political
discussions and in the daily life in Turkey.
B. The Concept of Civil Society Organizations
The concept of CSOs has a wider framework and usually tends to include most of the other terms given
above. The CSOs is based on the voluntariness principles and is wrought by philanthropy and social aims. It is
independent of the state and constitutes a third sector along with the public and private ones. Although located in
the private sector, in terms of its structure it is quite distinct from it.
Lester Salamon (1999), who has written widely on the CSOs, describes the CSOs as non–profit organizations
and non–profit sector in his book and indicated that they have six basic features in common.
• First all these organizations have managed to become institutionalized one way or another. Informal and
temporary gathering of people cannot be regarded within the scope of non–profit establishments.
• Second, these organizations must operate in the “private sector”. Thus, they must be independent of the
state. Nevertheless, this point does not mean that these organizations may not receive support from the state.
• Third, they must distribute profits in accordance with the social objectives. That is, these organizations, do
not share dividends with their shareholders.
• Fourth, they must have an independent management structure. They plan and implement their own
activities. No person or an establishment should interfere in the running of these organizations.
• Fifth, the development of non–profit organizations should be voluntary. In general, the members of the
board of trustees are volunteers, yet those who work for the organization do not have to be volunteers.
• Sixth, the non–profit organizations have to operate with purposes declared in their charter.
According to a categorisation, developed by National Centre for Charitable Statistics, massive number
activities of non–profit organizations can be discerned.
The centre, divides this activities 26 main areas and functions. Then, it is divided into sub–categories.
For example, in the field of education there are 41, on the other hand in the field of arts and culture and
humanities 56 activities exist (Salamon 2003 &amp; Fremont–Smith 2004).
According to another study, the CSOs are described as “organizations, which are independent from the
state, based on voluntary gathering and working for the interests of the society rather than their members, non–
profit and operating within the legal system” (Şahin 2007).

2. New Categorisation: Civil Society Regimes
In line with Esping–Andersen’s widely known classification, “welfare regimes” (Esping–Andersen 1999
&amp; Özdemir 2007), Salamon and Anheier classify the CSOs as “civil society regimes”. For them, the CSOs are
developed in different ways under different regimes, and they prose four different types of civil society regimes
(Anheier and List 2005).
The first is the “liberal model. This model, represented by the USA, is characterized by the low level of
public spendings on social welfare and the existence of a large civic sector.

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The second regime is “social democratic model”. The model is implemented in the small Scandinavian
states, mainly in Sweden. This model is geared to a strong welfare state and relatively weaker in voluntary
sector. The higher social spending, by the state, leaves no necessity for the civil society.
The third model is called “corporatist model”. The model is mainly represented by Germany and is
based on the partnership between the state and civil society. The central feature of this model is the high public
and civil society spendings. That is both the state and civil society are generous.
The final model is the “statist regime”. This model is represented by the countries such as Turkey and
Japan. The level of social spendings on social welfare is extremely low and the civil society is not well–
developed. While the statist regime restrains from the public welfare spendings, they pressurize the CSOs to trim
down their welfare spendings (Moore 2001 &amp; Anheier and List 2005). Nonetheless, this does not mean that the
balance between the state and the CSOs will never change. The CSOs are occasionally promoted as in the case
of France and Japan (Moore 2001).

3. The Historical Development of the Civil Society Organizations
A. Pre- Industrial Revolution Era: The Increasing Social Responsibility of the Civil Society Organizations
Voluntary organizations that are providing social aids with philanthropic sentiments to those who are in
need have always existed throughout the history. In fact, practices which are similar to those social welfare
services provided by the welfare state as old as human history, the societies always looked for ways to provide
aids and services (accommodation, food, cloths etc...) to those who are disables, ills, poors. It should be indicated
that before the establishment of the modern welfare state, society, religious and voluntary organizations provided
these services in one way or another (Ersöz 2000).
In the period before the centralized state authority took over the responsibility for social services, CSOs
had provided welfare for individuals and families in the face of economic and natural disasters. Social aids were
provided by personal relations such as families, relatives, communities,and by economic organizations such as
guilds and also by religious organizations such as order, small dervish. In addition to these, it was also observed
that the administrative classes of south aimed to develop a protective system for the poor with various concerns.
In short, before the Industrial Revolution, it can be argued that the practice of social policy was provided by
philanthropic organizations operating on the basis of voluntariness and mutual aid principles. Following the
transformation of the economic and social structures by Industrial Revolution, the social welfare providing
organizations started to be transformed also (Ersöz 2000).
B. The Period of Industrialisation: The Decreasing Importance of Civil Society Organizations
In consequence of rapid industrialization, the social policy organizations of the previous era such as
family, philanthropic organizations and others quickly became insufficient and the new organizations to meet the
growing demand were established. This is because, the traditional social aid organizations failed to provide help
for rapidly growing working classes in terms of work accident and social care (Koray 2003).
The process of urbanization, caused by the Industrial Revolution, resulted in the elimination of the some of the
social protection organizations or reduced their effectiveness; along with the declining of the size of families, the
family ties and protection of the family weakened, thus the state in the industrial societies had to take over those
responsibilities (Güloğlu 1998).
After the great depression of the 1929, to overcome the crisis, the Keynesian economic model was
adopted. This model was called for the extensive involvement of the state in economic and social realms in order
to sustain a high level of domestic demand. The state intervention in the economic and social services, virtually
eradicated the need for the CSOs. As a result, a new period, in which the state took over the main responsibility
for the provision of the social welfare, was launched. The period between the World War II and 1980, state
intervention in social policy reached its apex and welfare states were born and matured.

C. Post–1975 Era: Globalization and Neo–Liberalism and the Re–Discovery of Civil Society Organization
In this century, there is no doubt that the increasing importance of the CSOs is very much associated
with the rise of globalization and neo–liberalism and participative democracy. In the post–1980 period, the
transformations, taking place in the economic, politic, social and legal areas, resulted in the gradual withdrawal
of the state from the social welfare services. As a result, the CSOs started to take over the responsibility from the
state for the provision of the social welfare services, and a third sector, in which the CSOs operate, developed
after a long period of stagnation (Şahin ve Öztürk 2008). These organizations, providing social welfares for

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humanity since the early ages, have performed a very significant role. It seems that they will continue to erg this
role in the near future (Kuhnle ve Alestalo 2000).
The CSOs, particularly in the western world, have been increasingly seen as an actor of social policy.
The central government, local government, and the CSOs have set up partnership for the provision of social
services and the state increased its collaboration with the CSOs. The state, rather than producing the same
services prefers buying from these organizations. Particularly after 1970s, the process revived and come to
constitute a significant part of the welfare mixes (Uslu 1999).
The ascendancy of globalization and neo–liberal policies seems to be the main factor behind the current
expansion of the CSOs both in qualitative and quantitative terms in the developed countries. While calling for
the state to wane and return to the main functions, the CSOs are expected to undertake the responsibilities and
duties for the provision of the social welfare along with the private sector (Pierson 2001). Hence, the legal and
administrative restructuring in the developed countries particularly in the USA and England has intended to
enable the state to maintain the responsibility for fining and auditing while transferring the responsibility for the
provision and distribution of the social welfare to the CSOs. Along with the process and policies a discourse and
need for supporting the CSOs have come to dominate the political agenda (Özbek 2002).
The role of the state in the social area should be that the state should provide services to civil society or
the private sector which are reluctant to produce, should provide aid for those priors who cannot afford to buy
the services produced by the private sector (Çalışkan 2001) or should support, subside the private sector social
services that are useful for its citizens, and should promote them (Çevik 1998).
The state seeking to cut down the social spendings with the aim of restructuring themselves, particularly
stared felling that is insufficient in the area of social aid and social services. The realisation of the shortage by
the state, in these issues, resulted in the re–establishment of the ties between the state and civil society.

4. The State–Civil Society Organizations–Market Relations
A. The Relations between State and Civil Society Organizations
Some researches demonstrate that in the development and the qualitative expansion of the CSOs, the
attitude of the state towards these organizations is of central importance. If the legal, institutional and financial
supports (purchasing social service, aids and tax exemptions, etc.) are provided by the state to these
organizations, not on their quantity and scale but also their share in the provision of the social services, will
certainly augment (Luksetich 2008).
The CSOs have become one of the basic social actors in the local, national and international levels. The
CSOs are parts of the private sector, while they are operating on a voluntary basis, and provide services for the
public. Thus, CSOs can be regarded as the organizations where the private and public cut across.
More than a quarter century, many researchers, mainly economist, have argued that the CSOs provide social
services much more effective and cheaper than the state and suggested that the state should set up partnership
with the CSOs. In some developed countries such as the USA, France, England and Germany, these suggestions
have been implied for a long time. In countries where the State–CSOs relations are developed and strengthened,
the number of the CSOs and the coverage of their activities (such as in the USA, Holland and Austria) are much
more extensive than in countries (particularly developing countries) where these relations are underdeveloped
(Anheier ve List 2005).
It is possible to argue that the State–CSOs relations are formed on three bases such as supplementary,
complementary and adversarial.
The first form of relation is the supplementary relations where the CSOs produce services that are not
produced by the state. The failure of these states to meet the demand for services, result in the entrance of the
CSOs into the service production. In this case it can be argued that there is reverse relations between the public
spendings and CSOs’ spendings. That is, if the state produces more services, its spendings will increase, the
CSOs’ spendings will decrease.
The second form of the State and CSOs relations is the complementary. This means that the state and
CSOs are partners in the provision of the social services and the role or the CSOs are to carry out the distribution
of the services that are financed by the state. At this stage, there is a direct link between the CSOs’ spendings and
the state spendings. That is, with an increase in the state spendings, its support to the activities of the CSOs will
augment.
In the third form of the relationship, CSOs, instead of producing services or helping governments to
produce it, are constantly encouraging the government in order to produce services and in this sense to perform
the public responsibility. Yet the relation and interaction is very low if compared two others.
It must be pointed out that in hybrid organizations, where the State–CSOs relations merge one with
another, the border have become more vague as in the USA, Japan and Israel (Young 2000).

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The CSOs can be seen in all civilized societies. Yet each society has specific structure and scale of
voluntary sector distincts very much from the others. Currently the high growth in the voluntary sector has
occurred in the USA. In the last 30 years, the voluntary sector has become a third sector along with the public
and private sectors (Payton ve Moody 2008).
B. The Relations between Market and Civil Society Organizations
The CSOs do not always obtain financial resources from the charity, donation and state aids. Some of
the CSOs may participate in the economic activities by means of economic enterprises with an intention to make
profit. Thus, they can produce and sell goods and services like any other private sector companies. Nevertheless,
the profits coming from these economic activities are not shared by the shareholders, but are used in accordance
with the social purpose of the organization (Easterly ve Miesing 2008).
In the last two decades, it is extensively observed that not only the CSOs have expended rapidly, but
also their incomes have risen sharply, particularly in the USA. The central reason for the expansion of the CSOs
is the markets. During this period, an ample demand developed for their services and for their increased incomes
from charging for these services; they set up trading companies or partnerships with private sector firms and they
commenced to use the techniques that are used by the firms, learned to obtain more financial resource from the
state and sophisticated marketing strategies and monetary management techniques. They also re–designed their
own structures and implemented all these techniques for collecting charities and providing social services. All
these denote that the CSOs of the century are very much different than those at time of our fathers due to still
continuing process of a massive restructuring (Salamon 2003).

5. Civil Society Organizations in the USA and Turkey
A. Civil Society Organizations in the USA
The USA has gone in the way of philanthropy and CSOs more than any other nation did in the history.
That is no nation has been based on voluntary activities more than the USA has been. Along with the state and
market, as a third sector the CSOs has become very important. The voluntary sector has gone beyond the
imagination of people in this country. That is, there exist more that 2 million voluntary organizations, millions of
donors and volunteers, millions of employment, billions of dollar income, billions of dollar spending and
trillions of dollar assets (Payton ve Moody 2008).
One of the important characters of the American society is that, in sharp contrast to many welfare states,
the constantly growing state has developed the CSOs rather than emasculating and restricting them in the last
fifty years. Because in the USA, societal hostility towards centralized bureaucracy and the presence of large
number of voluntary organization in various fields, have increased the supports for the CSOs in the fields such as
health, education, social services, art and culture. In the American social welfare system, in many of the basic
social welfare areas financing is proved by the state while private organizations and establishment provided most
of the services (Salamon 1999).
The CSOs and philanthropy has become very important element of the social life in that the number of
the registered CSOs reached to 1.4 million according to the Internal Revenue Service in 2004. The figure does
not include small religious groups, local communities, and clubs, civil partnerships, and the other voluntary
organizations. If these unregistered organizations are included the number of the CSOs, total number reaches to
2 million in the USA. Of these 500,000 are very large and have immense revenues and investments. According
to the IRS, the group had 1,36 trillions revenues and 2,97 trillions worth assets in 2004. It means that the
economical size of the CSOs in the USA is larger from the whole countries' economies. Incomes and possessions
belonging to the CSO’s in this country are mostly consumed for education and health services (Payton ve Moody
2008).

B. Civil Society Organizatons in Turkey
Looking at the development of the CSOs in Turkey, it is possible to say that the CSOs, which are the
important elements of the democratic system, have played a profound role in the development of the society
since the early days of the history. Most of these CSOs are organised as foundations (vakıf) and associations
(dernek). They have done pioneering and useful works for the society. It is determined that most of them were
established with philanthropic and social aims (DPT 2001).
CSOs, organized the form of foundations, have performed countless duties and have undertaken large
number of responsibilities within the economic and social lives since the Seljukis time. They thrived greatly

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during the Ottoman era. The Ottoman epoch can be considered as the golden age of these organizations in terms
of quantity and functions (Zaim 1997).
However, it is well–known that the foundations were in decline in the last years of the Ottomans and
this process continued well into the republican era. It was not untill the amendment made in the Common Law as
to foundations in 1967 that the fate of CSOs changed in Turkey (See Ertem 1998). Following these amendment,
the number of foundation have amplified.
These foundations have carried out extremely important responsibilities in the economic and social lives
throughout the centuries in Turkey. This type of organizations contributed to the education, culture, and
economy, social and politic lives. It can be said that the Foundation allocated most of their services to social
services. Some of the foundations established as educational (for example Dar’üş–Şafaka, which is a secondary
school in Istanbul for poor or poor and fatherless children) and health (for example a lot of dar’üş–şifa, which is
health care centres) establishments in order to enhance national culture and protection of public and individual
health. Some them prefer caring the poor, provide pension for those who work in heavy and weary industries,
elderly who cannot work, parentless kids, orphans and widows etc. (Özdemir 1997).
Another organising form of the CSOs during the last period of the Ottomans and Republican eras was
the associations. Nevertheless neither the foundations nor the associations have managed to serve as CSOs
because of the legal restriction on their activities. Thus, the legal amendments have been taken place in Turkey
to eliminate these restrictions and give more freedom to the CSOs.
For today, looking at the number of the association and foundations and other CSOs, and their
members, are very low when compared to those in the developed countries. As of February 2009, there are 4.966
foundations. The number of total associations operating in Turkey is about 80,706. The figure is very low
compared to the number of civil associations in the USA, Germany and France, which are approximately 7
millions, 2.1 and 1.4 millions respectively. According to the calculations; Turkey has to have at least 300
thousand associations in proportion to their size.
In line with Solomon’s description of CSOs, one of the elements of the concept is that considering the
private and public division, the CSOs are private sector establishments. Looking at the Turkish CSOs, apart from
the foundations, associations and trade unions, some chambers and occupational association (chambers of
commerce, engineers association, artichoke association, laws etc.), for which membership is compulsory, are
considered as CSOs. These aspects of the civil organizations are not compatible Salmon’s CSOs description.
And they have hybrid characters.
At the same time, in these and other EU countries, the sector employs a sizeable part of their population.
In the USA, approximately 9 million, in Germany 1 million, in France 0.8 million, and in Japan 1.4 million
people are working for CSOs. However, albeit there is no research conducted in the respects in Turkey, it is
estimated that the employment in this sector is negligible.
On the other hand, as noted earlier, the importance of the CSOs are expanding in the world. In many
countries, the share of these organizations in the GDP is very large and continues to grow (for example, in the
USA is about 6.3 percent, in England and France 4.8 percent, and in Japan 3.5 percent). Unfortunately there is no
research which has been carried out in this respect in Turkey (ACOC 2004).
In Turkey, the inexistence of sufficiently developed welfare state constitutes the basis of the insufficient
development of State–CSOs relations. Thus, this insufficiency dominates the CSOs and there is no sign that
there will be significant development in this area. Turkey has not undergone the process of transformation of the
western welfare state since the 1970s.
The formation of the relation between the state and CSOs depends of the existence of some conditions.
First of all, it is necessary that the state should promote the CSOs, by providing the legal framework enabling the
effective operations of the organizations.
In order to develop the CSOs–State relations, those CSOs which have better organizations, performed
effective and useful services should be selected and supported and promoted. The Social Services and Child
Protection Agency (SHÇEK) leading role and advises will help these organizations to improve the quality of
their services (DPT 2001).
In Turkey, the profound presence of state dominates the educational, health and social services. The
social services provided by the public organizations are controlled by central authority in Ankara. Extreme
centralizations tendency prevents planning, producing and distributing the services to those in need. In addition,
shortage of financial resources results in the shortage of these services. Therefore, looking from these angles,
regarding the fulfilment of social welfare services, both public management and the CSOs are far from the
expected levels (Çevik 1998).
The results of a survey (See Özdemir &amp; Başel &amp; Şenocak 2009), performed by us in Üsküdar District of
Istanbul, after exposing the conditions and reasons of CSOs, point out that unfortunately there is not any
evidence that this structure will change or transform, like in developed countries, in near future.
In the developed countries, the process of the transformations which give rise to transferring, to a large
extent the state responsibility concerning social policy to the CSOs. Not only have not been experienced in

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Turkey yet, but also the CSOs are neither aware nor enthusiastic towards such a change that will alter their
destiny. Unfortunately some questions in the research demonstrate that the CSOs have accepted their destiny, are
extremely reactant to do something to alter their future. This is very much noticeable from the questionnaire. As
can be seen from the (Tab. n. 35) that 33.3 percent of the participant CSOs are against the transfer of social
responsibility from the state to any other organizations including the CSOs. Only the 11 percent of the CSOs
support such initiatives and express willingness to take some responsibility. The rest, (55,6 percent) avoid to
reply these questions and do not believe that such transfer can be possible. In some developed countries such as
the USA, the majority of the CSOs supports the transfer of the social aids and social services to voluntary
organizations. In the countries, where this transfer has taken place, the growth of the CSOs has been observed.
It is, therefore, a must for the Turkish CSOs to welcome this development and undertake increasingly
responsibility for the provision of the social policy. If the CSOs have still state–centered views and are unaware
what is going on in the World, nothing can be done to change their destiny. It is probably that the CSOs are in
the opinion that they may not be able to overcome the provision of social policy and thus lack self confidence
(Özdemir &amp; Başel &amp; Şenocak 2009).
The view that the state provides social aids and social services better than anyone, dominate not only the
CSOs but also the entire society in Turkey. The survey carried out by Çarkoğlu (2006) also confirms this view.
According to his results, 38.2 percent of participants believe that social aid is primarily the responsibility of the
state in Turkey. 30.9 percent believe that it is also the individual responsibility of wealthy people. Only 5,4
percent indicate that the CSOs should have some responsibility in this respect. Hence, it is possible to argue that
in the mind of individuals, there is very small role for the CSOs for providing social services. This means that
when people give charity, only few of them take the CSOs into consideration (Özdemir &amp; Başel &amp; Şenocak
2009).

Conclusion
The 1980s have witnessed major transformations in the economic, political and social realms. With the
collapse of the Post–War order, the Western capitalism moved to a new stage. With the ascendency of the new–
liberal economic policies, while the state involvement in the economy was undermined, the expansion of the
welfare state came to the end. For the neo–liberals, the state involvement in the economy created market
inefficiencies and prevented optimum allocation of resources. Hence, it is more rational for the state to withdraw
from the economy and stop providing social welfare services. The social welfare services must be provided by
civil society organizations (CSOs) or the private sector (1) (Pierson 2001). This is resulted in the re–discovery of
the role of the CSOs as the actors in providing social services in the developed economies. A spectacular
expansion of their role and activities of the CSOs in the provision of social services have been observed. The
number of the CSOs has also mushroomed.
The post 1929 crisis witnessed a period in which the role of the state in the economy and in the
provision of social services was rapidly expanded. Nevertheless, with the crisis of the 1970s the state
involvement in those areas came to be questioned. A new area was launched by the adaption of neo–liberal
economic policies, demanding minimum state interference in the economic and social realms in the late 1970s
(Özdemir 2007). Consequently, the discourse that the CSOs and waning the state have dominated the economic,
political and social agendas in the world (Özbek 2002).
The concept and issue of the CSOs, philanthropy, non–profit organizations, and social capital have been
disregarded by social scientist and the public officials for a long–time. As social policy and welfare state
developed, discussion on markets, state and social policy dominated the agenda in the post war epoch. The CSOs
was considered as an insignificant issue. Nevertheless, following the ascendancy of the neo–liberal economic
policies, this approach changed in the late 1970s. As the state has withdrawn from the economic and social
realms, the CSOs were re–discovered as alternative to the public provision of social services in many developed
countries. Thus, the CSOs have, recently, become one of the most important economic and social actors in the
developed countries. They are seen as a “middle way” between the state and market and are called as “third
sector”. In these countries, the state seeks to generate an environment conductive for the growth of the CSOs.
The high quality relations between states and the CSOs constitute the basis for the phenomenal revival of the
CSOs
Unfortunately this is not the case in Turkey for the time being. The CSOs have neither mentally nor
economically developed to undertake the responsibility for the provision of the social welfare state. There are
number of reasons for this insufficient development of the CSOs. One of them is the existence of poor relations
between the state and CSOs. In contrast to the developed countries, the state is reluctant to promote the civil
society. This may be related to the authoritarian character of the state. The state has always distrusted the civil
society and sought to keep any civil organizing attempt, which would challenge the state authority, under stick
control. Thus, the growth and expansion of the civil society may be deliberately prevented. The state is reluctant
to hand over some of its authority and responsibility to the civil society. This means that CSOs have not obtained

312

�1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

sufficient support from the state to flourish. This also means that the state have no intention to purchase services
from the CSOs and does not involve or consult the CSOs in the formulation of social policies.
Thus, it can be legitimately concluded that the state may partially hold responsiblity for this apparent
insufficient development of the CSOs in Turkey. Our findings provide ample support to this argument.
Nevertheless, the process of Turley’s integration to the EU and economic and social development, it may argued
that the CSOs will discover their potential as well as get better recognition from the state and society.
One another reason for the dismay of the Turkish CSOs may be themselves. Reviewing the literature
and the fieldwork results demonstrate that most of the CSOs are even unable to perform their own duties
determined by their charters. Nevertheless, those, with sufficient financial resources, have not changed their
mentality at all. They are still disinclined to have any major role in the society. In many developed countries, the
responsibility of the state for the provision of social and welfare services is shifting to the CSOs. Most of the
Turkish CSOs tend to believe that providing social services have the responsibility of the state and reluctant to
undertake any responsibility in this regard. Consequently it is possible to argue that the most striking result of
this research is that the most of Turkish CSOs turn a blind eye to the changing international economic and
political environment of the CSOs in the world (Özdemir &amp; Başel &amp; Şenocak 2009).

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�</text>
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                <text>The Increasing Importance of the Civil Society Organizations (CSOs)</text>
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PARLAK, Zeki</text>
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                <text>“Civil Society Organizations” (CSOs), especially by developed societies, are "started  to be re–explored" since 1970s in consequences of social welfare states' crisis, domination of  neo–liberal philosophy and policies in the world, spreading of democracy, end of the cold war,  improvements on information and communication systems etc… The most prominent difference  between the last decades of the previous century and the first decade of the current century lies in  the role that CSOs undertake in the society. As CSOs have suitable properties which are brought  about the economic and political philosophy of globalization, they have got considerable  attention of the states and have had a proper environment to develop in the countries where neo–  liberal philosophy is being implemented.  However, CSOs are not an alternative to the state, instead, they are supplementary institutions.  Since CSOs are very appropriate to the rationale of economical and political philosophy of the  last quarter of the twentieth century, which requires minimalization of the state, they are being  supported by the state which was directed by liberal philosophy. Hence, they are increasingly  developing in terms of quantity and quality.</text>
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                    <text>Yabancılara Türkçe Öğretiminde Edebi Materyallerin Kullanımı
Emre ÖZDEMİR
Rusya Devlet Sosyal Bilimler Üniversitesi
emrggu@gmail.com
Özet:Bu çalışmada Rusya’da Türkçe Öğrenimi’nde kullanılan edebi
materyaller üzerinde durulmaktadır. Bu süreçte Rus Türkologlar tarafından
kaleme alınmış Türkçe Gramer ve Pratik Kitapları’nda edebi materyallerin
kullanım biçimleri ve kullanım gerekçeleri incelenmektedir. Kullanılan edebi
materyaller hakkında değerlendirme ve öneriler sunulmaktadır. Özellikle
Rusya’da Türkologlar tarafından kaleme alınan eserlere baktığımızda Türkçe
edebi materyallerin hangi sebeplerle kullanıldığı ve ne gibi tasniflerden
geçirilerek sunulduğu net bir biçimde ortaya konulmamıştır. Bu çalışmanın
cevap aradığı temel soru da Türkçe Öğrenimi’nde edebi materyallerin tasnif
problemine çözüm önerisi sunmak olacaktır. Çalışma kapsamında incelenen
Y.V. Şeka, P.İ. Kzunetsov, L.N. Dudina ve A.N. Kononov’un eserleri dikkate
alınarak Rusya’da Türkçe Öğretimi’nde edebi materyallerin kullanımı
hakkında bir fikir oluşturulmaya çalışılmıştır. Çalışmanın sonucunda, yukarıda
belirtilen eserlerin incelenmesinin ardından Yabancı Dil Türkçe’yi
öğrenenlerin sınıf ve seviyeleri göz önünde bulundurularak Türkçe edebi
materyallerin sunumunda uygulanabilir yöntemler üzerinde durulmuştur.
Çalışmamızın konusunu teşkil eden, Y.V. Şeka, P.İ. Kzunetsov, L.N. Dudina
ve A.N. Kononov’un Rusya’da Türkçe öğretiminde kullanılmak üzere
yazdıkları eserler üzerine Rusya’da şu ana kadar herhangi bir inceleme ve
çalışma yapılmamıştır.
Anahtar Kelimeler: Yabancılara Türkçe öğretimi, edebi materyaller .

Giriş
Dil, insanlar arasında anlaşmayı sağlayan tabiî bir vasıta, kendisine mahsus kanunları olan ve ancak bu
kanunlar çerçevesinde gelişen canlı bir varlık, temeli bilinmeyen zamanlarda atılmış gizli antlaşmalar sistemi,
seslerden örülmüş içtimaî bir müessesedir (Ergin, 1985:3). Dil, toplumsal kültürün öğelerinden biridir. İnsanların
gözlemlerini, duygularını kısacası yaşamından çıkardığı tüm sonuçların yansımasını dilde görürüz. Ulusun bütün
kültürü dile, dilden de edebiyatına yansır.
Edebiyat, aracı ve ortamı dil olan güzel sanat dalıdır İnsanın kendisini, çevresini, doğayı ve dünyayı
tanıması, kenisini ve çevresini
sağlıklı bir biçimde değerlendirmesi ve duyarlık kazanması adına edebiyatın önemi büyüktür. Edebi eserler,
bireye öğrendiği dilin geniş olanaklarının farkına vardırır, dil duyarlılığı, sevgisi ve bilinci kazandırır, bireyin
düşüncelerinin sözlü ve yazılı olarak etkin bir biçimde anlatabilmesinin sağlayıcısı olur.
Dil ve edebiyat eğitiminde temel hedef, bir şey belletmek ve öğrenciye bilgi yüklemek değil, dili
sevdirmek, dilin düzgün kullanılmasını öğretmektir (Kavcar, 1994: 853). Dil ve edebiyat eğitiminde bireyin
başka kültürlerle iletişim kurabilmesi, kendini ifade etme becerisini kazanması,
kelime hazinesini genişletmesi dil eğitimindeki amaçlardandır.
Bugün Türk dili, yaklasık 12 milyon kilometre karelik bir alanda 220 milyon nüfusun konuştuğu, yüze
yakın ülkede öğretiminin yapıldığı, kökleri tarihin en eski dönemlerine kadar uzanan, 600 bini aşkın söz
varlığına sahip bir dünya dilidir. Genel Türk dili olarak diğer dillere verdiğimiz sözcük sayısı ise 20 binin
üzerindedir. Özellikle giyim, yiyecek, askerlik başta olmak üzere hemen her alanda çok sayıda Türk dili kökenli
sözcük ile tarihte ve bugün Türk soylu halkların yaşadığı coğrafyalardaki Türk dili kökenli çok sayıda yer adı
dünya dillerinde varlığını bugün de sürdürmektedir (Akalın, 2009:204).
Rusya’da ilk Türkoloji faaliyetleri Pyotr I. Velikiy (1672-1725)’in 1716’da verdiği emir ile başlamıştır
(Kononov, 1972:25). Rus Türkologlarının ilk merkezi XIX. yüzyılın ikinci yarısında 1855 yılında Petersburg
Üniversitesi’nde açılan Doğu Dilleri Fakültesi olmuştur. Rusya’da gerçek anlamda ilmî Türkolojinin kuruluşu
ise XIX. yüzyılın sonu, XX. yüzyılın başına denk gelir (Kononov, 1972:25). XVIII. yüzyılda temeli atılan bu
çalışmaların XIX. yüzyıldaki ilk ürünlerini V.V. Radlov, A.K. Kazembek, P.S. Savelyev, V.V. Grigoryev, Ö.N.

341

�Böhtlingsk, V.V. Veliaminov-Zernov, P. Desmuisons, N.I. Ilminski, I.N. Berezin, L.Z. Budagov, P.M.
Melioranski, V.D. Smirnov ve V.V. Barthold vermiştir (Ataöv, 1972:90).
Rusya’da Türkoloji çalışmaları önce dil incelemeleriyle başlamıştır. Bundan dolayıdır ki en geniş yayın
da dil alanındadır. Örneğin Rus Türkologlar 1915 yılında Kaşgarlı Mahmud’un sözlüğünün metninin
yayınlanmasının ardından 1920’li yılların ortalarında Rus diline tercümesine başlamış, Özbek bilim adamı
Alibek Rustamov da 1967 yılında Kaşgarlı Mahmud’un sözlüğünün Rus diline tercümesini bitirmiştir (Kononov,
2004:162). Ayrıca, Türkiye’de ağız araştırmaları ile ilgili ilk yayın V.A. Maksimov tarafından 1867’de St.
Petersburg’da basılmış olan Opıt İzsledovanija Tyurskich Dialektov v Chudanvendigarei Karamanii’dir (Akar,
2006:42). Yine Orhon-Yenisey Kitabeleri’ni önce S.E. Malov, sonra V.V. Radlov, P.M. Melioranski ve A.N.
Samoiloviç inceleyerek kitabelerin büyük bir bölümünün ilk tecümelerini yapmışlardır.
Çalışmamıza kaynak olarak seçtiğimiz;
P.İ. Kzunetsov
Uçebnik Turetskovo Yazıka, Naçalniy Kurs – Çast 1 / 2,
Tükçe Ders Kitabı,
Bölüm 1 / 2 , Vastok Zapad, / 2, 2007
(П. И. Кузнецов, Учебник турецкого языка-1.
Начальный курс, Восток-Запад, ВКТ, 2009 г.)
Y.V. Şeka
İntensiviy Kurs Turetskovo Yazıka – YoğunTürkçe Kursu, AST, 2009
(Ю. В. Щека ,Интенсивный курс турецкого языка,
АСТ Москва, 2008 г.)
L.N. Dudina
Turetsky Yazık, Uçebniy Yazık1 / 2, Türkçe Eğitim Kitabı 1 / 2,
Bakü 1993
(Л. Н. Дудина, Турецкий язык 1-2, Учебное Пособие,
Баку, 1993 г.)
A.N. Kononov
Gramatika Savremennovo Literaturnovo Turetskovo Yazıka,
Çağdaş Türk Edebiyatı Grameri, , Akademii Nauk SSSR, 1956
(А.Н. Кононов, Грамматика современного
литературного турецкого языка, Академии наук СССР, 1956 г.) adlı kitaplar bugün Rusya’da
üniversitelerin Türkoloji bölümlerinde, eğitim ve araştırma merkezlerinde, kültür merkezlerinde ve kurslarında
Türkçe öğreniminde kullanılan başlıca kaynaklardandır.
Türkologların hazırladıkları Türkçe ders kitaplarına baktığımızda alıntı cümle ve metinlerin hemen
hemen tamamının Türk Edebiyatı’na ait edebi metinler olduğunu görmekteyiz.
Tanrı Misafiri,Çalıkuşu (Reşat Nuri Güntekin), İçimizdeki Şeytan (Sabahattin Ali), Memleket Hikayeleri (Refik
Halit Karay), Yalnız Efe, Gizli Mabet, Diyet (Ömer Seyfettin), Beklenen Adam (Aziz Nesin), Salkım Söğüt (Nazım
Hikmet), Velinimet, Üzüntü (Orhan Kemal)
bunlardan bazılarıdır.
Sadece P.İ. Kzunetsov, ders kitabında Aleksandr Sergeyeviç Puşkin (1799-1837), Anton Çehov (18601904), Buffon (1707-1788) ve Lermontof (1814-1841)’dan alıntı metinlere yer vermiştir. A. N. Kononov, Türk
Edebiyatı’ndan yirmi altı farklı yazarın sekseni aşkın eserinden alıntı yaparak en fazla edebi metne yer veren Rus
Türkologdur.
Ders kitaplarına edebi metinlerden alıntı yapılırken bazı problemlerin ortaya çıktığı muhakkaktır. Bu
problemlere kısaca değinmek isteriz:

Edebi metinlerde belirli ortak isimlerin kullanılması:
Bizler incelemeye aldığımız ders kitaplarında alıntı edebi metin ve cümlelerde belirli isimlere sıklıkla
yer verildiğini görmekteyiz. Bu isimler Aziz Nesin (1915-1995), Sabahattin Ali (1907-1948), Nazım Hikmet
(1901-1963), Orhan Kemal (1914-1970)’dir. L.N. Dudina, Türkçe ders kitabında metinlerin tümünü Aziz
Nesin’den alıntı yapmıştır. Y.V. Şeka Aziz Nesin, Sabahattin Ali ve Orhan Kemal’den sıklıkla alıntı yapan bir
başka yazardır. P. İ. Kzunetsov, Nazım Hikmet’in Salkım Söğüt ve Yanmış Cigara adlı şiirlerini, Orhan

342

�Kemal’den Baba Evi ve Velinimet, Aziz Nesin’in Mehmetçik adlı romanlarından alıntı yapmıştır. A.N. Kononov
kitabında metin şeklinde alıntı bulunmasa da Nazım Hikmet’in Benerci Kendini Niçin Öldürdü, Kafatası,
Taranta-Babu'ya Mektuplar, Sabahattin Ali’nin Kürk Mantolu Madonna, Kuyucaklı Yusuf, Kanal, Bir Skandal,
Köpek, Asfalt Yol, Portakal, Sıcak Su, Köstence Güzellik Kraliçesi, Apartman adlı eserlerinden ve Değirmen,
Kağnı, Ses eserinden alıntı yapmıştır.
Sosyalist akım şair ve yazarlarının çoğu edebiyatımızda 1940’dan sonra görülmüştür. Roman ve
hikayede Marksist görüşe dayalı ‘Sosyal Gerçekçilik” denilen akımın örneklerini veren sosyalist akımın en güçlü
şair ve yazarı Nazım Hikmet ve Aziz Nesin, Sabahattin Ali, Orhan Kemal aynı
sosyalist bir çizgide hayat sürdüren yazarlardır. Adaletsiz toplum yapısına karşı durmuş, ekmek uğruna her türlü
zorluğa direnen, ırgatlıktan işçi sınıfına, ağalık düzeninden patronluğa geçişte çelişkilerle dolu insanoğlunun
tanıklarıdır. Kısacası rejim tarafından ezilen sınıfın yanında olmuşlardır. Hayatlarında düzene karşı başkaldırış,
ortaya koydukları eserlerde de düzeni tenkit vardır. Sovyet rejiminin taraftarı bu isimler, dönemin Rus devlet
sistemi tarafından Türkoloji bölümlerinde okutulmuş ve eserleri üzerine sayısız çeviri ve çalışmalar yapılmıştır.
Ne acıdır ki bugün Rusya’da halen Türk edebiyatı denilince ilk akla gelen isimlerdir.
Aynı devirde yaşamış, Türk şiirine yeni ses ve söyleyiş imkanları getiren Necip Fazıl Kısakürek ve
Ahmet Kutsi Tecer gibi şairlerin ve psikolojik roman tarzının ustası olan Peyami Safa’nın ders kitaplarında şiir
ve metinlerine hiç yer verilmemesini ciddi bir eksiklik olarak görüyoruz. Edebiyatımızın bu çok zengin ürün
yelpazesinden mahrum olan Türkoloji öğrencileri bu isimleri okumamakla kalmayıp, sosyalist rejim karşıtı
oldukları gerekçesiyle de fikir ve düşüncelerine karşı bir duruş sergilemektedirler.
Edebi metinlerin öğrencilerin seviyeleri gözardı edilerek verilmesi ve edebi metinlerin dil yönünden ele
alınmaması:
Dersin öğrenci merkezli yürütülebilmesi için, ders araç-gereçlerinin de buna göre hazırlanması gerekir.
İncelememiz sonucunda karşılaştığımız bir başka problem de, alıntı cümle ve metinlerin öğrencilerin seviyeleri
dikkate alınmadan verilmesidir. Bu ise öğretimi ve öğrenimi zorlaştırıcı etkenlerdendir. Örneğin Y. V. Şeka,
Yoğun Türkçe Kursu adlı ders kitabında beşinci derse Ömer Seyfettin’e ait olan Bir Vasiyetname adlı edebi
metin ile başlar (Şeka, 2008:67).
Ders 1: Ses bilgisi; sesli-sessiz sesler, ünlü-ünsüz sesler, yuvarlak-düz ve dar-geniş ünlü sesler, sert sessizler ve
yumuşak g,
Ders 2: Bildirme ekleri -dır/-dir/-dur/-dür, soru eki mı/mi/mu/mü, kim?/nasıl?/ne? ve hece bilgisi,
Ders 3: -(ı)yor şimdiki zaman eki, -cı/-ci/-cu/cü/-çı/-çi/-çu/-çü, -lı/-li/-lu/-lü, -sız/-siz/-suz/-süz isimden isim
yapma eki, -la/-le, -al/-el/-ıl/-il/-l isimden fiil yapma eki, -lar/-ler çokluk eki sert ünsüzler ve -(y)ı,-(y)i,-(y)u,(y)ü belirtme hali,
Ders 4: -mak/-mek mastar eki, şahıs çekim ekleri bulunmaktadır (Şeka, 2008:10-59).
Bir Vasiyetname adlı metninin beşinci dersin başında verildiğini yukarıda belirtmiştik. Öğrenciler
sadece ilk dört derste gördükleri dil bilgisi kuralları ile metni anlamaya ve çözümlemeye çalışacaklardır.
“... dehşetli bir buhran geçirmek, doğru bir cevap verememek, tamlamalarını bulunduran yapılar;
kendini öldürmek istemek, yapmak istemek, mektup yazmak istemek eylemsilerini bulunduran yapılar; dünya-da,
dünya-dan, cehennem-de, Mısır’da, şehirler-de, oteller-de, ölmek-e, sualler-e türünden henüz ders içerisinde
verilmemiş hal ekleri; taşıyamamak, verememek, takip edememek, yiyebilmek, bulundurmak türünden bileşik
eylemler, henüz öğrenciler tarafından bilinmeyen dil bilgisi kurallarındandır. Bu ise metni anlamayı
güçleştirmektedir.
Yazar, alıntısını yaptığı metni gerekirse sadeleştirmelidir. Metin içinde ilgili dil bilgisi kurallarının
olduğu sözcükler ve cümle yapıları farklı punto ve yazı karakterleriyle belirgin hale getirilmelidir.
“İlim adamlarının nasıl çalıştıklarını hep merak etmişimdir. Ne cevap vereceğimi şaşırmıştım, sattıkları
aletin bozuk olabileceğini söyledim, yapabileceğini ifade etti, ihtiyaç duyduğumu belirttim (Kzunetsov, 2007:7172).
Yukarıda, Bir Tezin Hikayesi (Mehmet Kara) adlı metinden örnek cümleler vardır. Yazar, ders öncesi
dil bilgisi bölümünde işlenen; -ecek/-acak, -dık/dik/-duk/-dük eylemsilerini belirgin hale getirerek öğrencinin dil
öğrenimini kolaylaştırmış ve öğrenimine katkı sağlamıştır.
Edebi tür ve ürünlere sınırlı sayıda yer verilmesi ve hikaye metinlerinin ağırlık kazanmaması:
Rusya’da okutulan ve incelemeye aldığımız ders kitaplarında sınırlı edebi tür ve üründen alıntı
yapılmıştır. P. İ. Kzunetsov hikaye, roman ve şiir türlerinde alıntı yaparken, Y.V. Şeka hikaye, roman, fıkra ve
anı türünde; L. N. Dudina anı ve fıkra; A.N. Kononov ise hikaye, roman ve fıkra türlerinde alıntı yapmıştır.

343

�Bahçelerde saz olur,
Gül açılır yaz olur,
Ben yarıma gül demem,
Gülün ömrü az olur.
Gitti gelmez, geldi gitmez (gençlik, ihtiyarlık)
Allah yapar yapısını, demir açar kapısını (karpuz),
Ben giderim o gider, cebimde tık tık eder (saat)
Dize kadar küçücük (çizme),
Ben dururum, o gelir (ses) (Şeka, 2008:138).
Y.V. Şeka; edebi tür olmasa da edebi ürün olan bilmece ve maniye yer vermiş, L. N. Dudina
atasözlerine, Y. V. Şeka ve P. İ. Kzunetsov atasözü ve deyimlere yer vermiştir.
Deveye ot lazımsa boynunu uzatır, davulun sesi uzaktan hoş gelir, her iple adam asılmaz, her ağaç kökünden
çürür, baş gidince ayak durmaz, can baldan tatlıdır (Şeka, 2008:203) atasözleri,
Kulak vermek, işin içinden çıkmak, dili açılmak, göze almak, içi fena olmak, sıkı fıkı olmak, bıyık altından
gülmek (Kzunetsov, 2007, 348) deyimleri bunlardan bazılarıdır.
Yazarların ortak özelliği, hikaye metinlerinden alıntı yaparken metni kısaltmış olmalarıdır. L. N.
Dudina alıntı yaptığı Aziz Nesin metinlerinin tümünde kısaltmaya gitmiştir. P. İ. Kzunetsov, Böbrek (S. Ali) ve
Mehmetçik (R. Nuri Güntekin) adlı romanlarda kısaltmalara giden başka bir yazardır.
Yabancılara Türkçe öğretiminde hikaye metinlerinin alıntı yapılması gereken türlerin başında geldiğini
belitmek isteriz. Kısa, anlaşılır oluşu, kolay bir olay örgüsüne sahip oluşu dil öğretiminde en çok alıntı yapılan
tür olmasına neden olmuştur. Genellikle kısaltılmış olarak verilen hikaye parçaları metnin bütününü anlamayı
kolaylaştırmıştır. Sonrasında seviyeye uygun hazırlanmış roman parçalarından alıntılar yapmanın uygun
olduğunu düşünüyoruz. Gezi yazısı, söyleşi, deneme, makale ve biyografilerden uygun parçalar seçilerek ders
içerisinde tercüme, tahlil şeklinde ve önceden hazırlanan alıştırma metinleri ile ders zenginleştirilebilir. Şiir,
bilmece, mani, atasözü ve deyim gibi edebi tür ve ürünler dil öğreniminin tamamlanmasına yakın süreçte
verilmelidir.

Sonuç
Sonuç olarak, yabancılara Türkçe öğretimi için hazırlanan ders kitaplarında edebiyatımızın seçkin
isimleri -oluşturulacak bir heyet tarafından- belirlenmeli ve farklı düşünce ve fikir akımının önemli
temsilcilerinin eserlerinden alıntı yapılmalıdır. Böylece edebiyatımızı tek tip düşünen ve yazan isimler topluluğu
olmaktan kurtarmış oluruz.
Rus Türkologların tercih ettiği hikaye metinlerinden alıntılara ders kitaplarında daha fazla ağırlık
verilmeli. Bunun dışında derste öğrenilen konuları destekleyecek ve pekiştirecek her seviyeye uygun hikaye
kitapları oluşturulmalı; bu hikaye kitapları alıştırma, boşluk doldurma, tercüme bölümleriyle desteklenmelidir.
Edebiyatımızın masal, bilmece, mani, atasözü, deyim gibi Türk irfanının seçkin tür ve ürünlerine ders
kitaplarında mutlaka yer verilmelidir.
Kaynakça
Ergin, Muharrem. (1985). Türk Dil Bilgisi, Bayrak Yayınevi, İstanbul.
Kavcar, Cahit. (1994). "Yeni Türk Edebiyatı Öğretimi" 1. Eğitim Bilimleri Kongresi, Kuram-Uygulama-Araştırma
(Çukurova Üniversitesi Eğitim Fakültesi 28-30 Nisan 1994, Çukurova Üniversitesi Eğitim
Fakültesi Yayınları, Adana.
Akalin, Şükrü. (2009). Türk Dili, TDK Yayınları, Ankara
Kononov, A. N. (1972). İstoriya İzuçeniya Turkish Yazıkov v Rossiy,
Dooktyabrskiy Period, Leningrad

344

�Ataöv, Türkkaya. (1972). “Sovyetler Birliği’nde Türkoloji Çalışmaları”, A. Ü. SBFD 27, Ankara
Kononov, A. N. (2004). Manas Üniversitesi Sosyal Bilimler Dergisi, Bişkek
Akar, Ali. (2006). Türkoloji Dergisi 1, sayı:2
Seka, Y. V. (2008). İntensiviy Kurs Turetskovo Yazıka, AST, Moskova
Kzunetsov, P.İ. (2007). Uçebnik Turetskovo Yazıka, AST, Moskova

345

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                    <text>1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

Entrepreneurship Opportunities and Problems in Indonesia
Selim ÖZDEMĐR
Dr., Department of Business Administration, Qafqaz University, Baku / Azerbaıjan
selim.tx@gmail.com
Abstract: In 2008 when I visited to Jakarta for editorship of the book “Entrepreneurship
Opportunities in Indonesia” two different survey studies with regard to entrepreneurs and
companies were completed. In face to face meetings with company supervisors and official
authorities more detailed information related to this subject was collected. In 2004 while visiting
Malaysia, Singapore and Indonesia during a 6-month academic study, I gathered background
information on these countries, and no doubt that these data had made positive contributions to
these studies.
In this study four main topics were examined: “current potential in Indonesia for foreign
investors”, “opportunities in different sectors”, “potential problems” and “business relations
rules”, which were responded by about 100 company supervisors and government authorities.
Key words: Entrepreneurship, investment opportunities, Indonesia.

Introduction
Indonesia can be considered as one of the richest countries on Earth due to its biological diversity. The
country is located between Asia and Australia, comprised of more than 17,000 islands that stretch 5,000 km
from east to west. Because of its complex geographical make-up and unique biogeographic position Indonesia
has enormous ecosystem diversity, as well as a fascinating history and heritage. In terms of human diversity,
with more than 210 million inhabitants, the country ranks as the fourth most populous nation in the world and
the third largest democratic country. It is also the world’s largest Islamic nation, where a constitutional freedom
to practice other religions sees major groups of Christians, Buddhists, Hindus and other faiths existing side by
side. There are approximately 336 distinct recognized cultures that share more than 250 spoken languages. The
lingua franca, Bahasa Indonesia, was adopted only 77 years ago and is now widely used throughout this vast
land, serving as a means of communication and as a unifying factor. Indonesia is a diverse country and it is
among the culturally richest countries on Earth.1
In addition to this it has enormous mineral, marine and natural resources and it is evident that it ranks
as a major economic force in the region. Following the economic and financial crisis that hit the country in
1997, the Indonesian government recognized the important role of foreign investment in the reconstruction of
the Indonesian economy. During following years, the successive governments carried out legal and regulatory
reforms designed to make Indonesia a competitive destination for foreign direct investment. From the socioeconomic point of view the development of entrepreneurship is very important for Indonesia, where the market
economy is still in the process of development. The Encouragement Plan for Development of Entrepreneurship
approved in 1995 by the president Soeharto is of great importance. By the effects of economical crisis,
increasing level of unemployment caused the state to pay more attention to development of entrepreneurship.
In Indonesia approximately 40 million people are in search of a job. Formulation of such a big number of
unemployed people arise threats for the country such as increasing number of criminals and decreasing the
social welfare. The growth of employment in the country will be possible through the encouragement of
entrepreneurship by the government.2

1. Opportunities and Problems
For Indonesia, which is in a development trend, healthy growth of the socio-economic structure
depends on enterprises, mainly on SMEs. The SMEs share 99% of the total enterprises in Indonesia.3 Parallel to
country’s large territory, there are many problems both in general and specific with regard to placing the
entrepreneurship on the focus of attention. One can assume that in the future such a great country will have big
1

Doing Business in Indonesia, Urbach Hacker Young International Ltd (UHY), Indonesia, 2008, p.4
Selim Ozdemir, “Motivational Factors Influencing Entrepreneurship in Indonesia: An Empirical Study”,
(not published)
3
The Ministry of Cooperative and SME Republic of Indonesia, Press release, 2003. p.1.
2

180

�1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

enterprises with their important contribution to its development, and also there will be local and foreign
investors which can transform problems to opportunities and can utilize current potential of the country.
The Government of Indonesia has signed contract with 56 countries, including Turkey for the purpose
of protecting foreign investment. Indonesia takes the responsibility of protecting assets of these foreign
investors and allows sending profit dividend to their countries. Indonesia also is the member of MIGA
(Multinational Investment Guaranty Association). In relation with this, the government made a decision on
protecting foreign investments against possible political crisis. Indonesia launched some loosing politics in the
beginning of 1990s, such as decreasing tax rates in foreign trade policy, applying non-tariff barriers. The
Government of Indonesia is decreasing the number of import restrictions and products which are under special
license.
Encouragement items about foreign investors can be listed as follows:
• Foreign enterprise can be formed 100% by foreign share. But in infrastructure this is 95%.
• For foreign investors there isn’t any necessity to sale shares to local companies.
• There isn’t minimum capital amount.
• Foreign investment procedure and confirmation is being completed within 5 days.
• For the purpose of investment, custom taxes for machinery and raw materials have been decreased by
5%.
• The depreciation period in foreign investments is short. Dividend tax is 10%.
Despite the positive developments in the economy, Indonesia has smaller investment environment than
other rival countries in this region, because of bureaucracy, corruption and chaos in country’s law structure.
Although, there are noticed different developments, such as trade mark, copyrights, commercial secrets,
protection of industrial designs, yet there isn’t sufficient protection in this area. Fighting piracy with respect to
patents, trademarks and trade copyrights isn’t be successful. The Trade Mark Rights protects trademarks not
based on first utilization, but first registration. Finally, it can be noticed that commercial secrets are not
protected by the Indonesian laws. For industrial designs and models there isn’t enough protection either.
The Indonesian Government is applying labeling policy for imported food products. According to this
policy, for imported food products there must be used labels in Indonesian language. This application is making
obstacles for Turkish companies which are exporting food products not only to Indonesia, but to other countries.
In some sectors the existence of monopoly impedes development of entrepreneurship on the said sectors. For
example, companies that operate in natural gas sector have licensed rights which allow them to derive benefits
from different advantages, and this situation prevents other companies from entering these sectors.1

2. Entrepreneurship Survey Analysis in Indonesia for Foreign Investors
Doing researches on entrepreneurship in Indonesia is important for foreign investors who desire to
engage in entrepreneurial activities in this country. These studies, which analyze opportunities and problems in
entrepreneurship, will be guidance for the business world. General evaluation according to the survey questions
responded by approximately 100 Indonesian and Turkish entrepreneurs and official authorities are given below.
Four question topics were examined here: “current potential in Indonesia for foreign investors”, “opportunities
in different sectors”, “probable problems” and “rules in business relations” which were responded by about 100
company supervisors and government authorities.
Under the topic of “From the standpoint of foreign investors’ thoughts about current potential in the
country” the given responds were like this: Indonesia is an attractive country which has much more potential
for investors in different fields. Its geography, population and trade capacity is the most important potential. In
2007 there was 114 billion USD export and 74 billion USD import in this country.
There are enough subsoil and surface resources. According to export of coconut palm oil Indonesia
takes the leading position. The three largest companies of Indonesia are engaged in coconut palm oil
production. The country’s second largest company SINARMAS is doing business in four sectors: coconut palm
oil, paper production, construction and finance.
Rapid development of Taiwan, South Korea, Singapore and Malaysia and their relations with
Indonesia increases the potential of this region. There are about 48 million SMEs in Indonesia, and also there is
the Ministry of SME and its subunits.
Evaluations on the question “Which sectors in Indonesia are recommended for foreign investors and
what opportunities they have?” are as follows: Every sector is important, but potential sectors are: textile, mill
machinery, construction products, spare parts for cars, motorbikes, agriculture machinery, infrastructure and
apartment building, construction of hydroelectric and thermal electric stations, navigation, food and

1

Selim Ozdemir, Endonezyada Girişimcilik Fırsatları, (not published).

181

�1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

consumption products, shop chains, mining (especially coal), electronic products, industrial agriculture
products, airline business, recreation business, telecommunication, oil and natural gas sectors.
It’s logical to provide raw materials and semi-finished products from Indonesia. “Container” fees are
very low and it’s possible to export “zero custom” technologic machines from Europe to Indonesia.
Mediterranean products like dry fruit, olive oil, greenery and fruit are important export products. Because of
cheap labor force, it’s difficult to enter the sectors such oil and gas. Agricultural and industrial products with
applied technical knowledge will be more suitable for foreign investors. There can be built a coconut palm oil
factory.
For those entrepreneurs who are engaged in small business, it’s recommended to open fast-food, candy
shops, and building mini-sport complexes. Due to region’s population important brand strategies can be
launched. Religion tourism is a potential business area which can bring much more benefits and returns on
investments. Doing business in education sector, especially opening a university with international status and
building education centers based on English language will be a strategic investment.
Thoughts on “Problems awaiting foreign investors in Indonesia” are the following: There is not
enough government incentive for foreign investors, the industry and infrastructure has not been developed well
enough and there are no mining rights. Like in many countries there are corruption problems in the enforcement
of adopted laws. Not forming of secure and healthy environment is an important obstacle. There are
considerable bureaucratic problems due to weak synchronization of the central and regional government units.
In Indonesia
another important problem for foreign investors is the conflicts between local people
in having rights on lands. Monopoly and protection, high costs, language based communication problems with
local people, geographic adjacency of Australia are the main disadvantages. Traffic jams in Jakarta is an
important problem for entrepreneurs who want to do business in this city.
“Entrepreneurs who want to do business in Indonesia must pay attention to factors in work relations”
are examined like this: One should possess special information about Indonesia. There were plenty of foreign
investors who lost money by different ways, like advance. There must be gained enough information from
individuals and entities that know this region well and then an action should be taken accordingly. With
possibility of 100% foreign investment, investors who don’t know country’s environment should be guided by
the state and other agencies which encourage foreign investments. Before doing investment it would be
reasonable decision to see the region. Market researches will help to reduce costs. The support of consultants
should be taken consultant in order to determine the investment costs exactly. It is necessary to take effective
marketing activities.
Personal relations are very important. For entering to market, short-term investments have more
advantages than long-term one. Those who want to start up a midsize business should find long-term support.
Such kind of support can be provided in three different forms: 1. Strong capital. 2. Company supported activity.
3. Cooperation with people who are well-informed about Indonesia.
Paying attention to the distance between work place and home will solve traffic jam problems. There
must be given standardized trainings and education to personnel and international exchange and development
programs should be applied for increasing quality. One needs to understand Indonesia, its local people and
culture. Those who want to open a business in this country must have patience at least like Indonesians.
Because, phrases like “sebantar lagi” (soon), “gampang” (easy) are the signs of time waste habits of this
country’s people.

Conclusion and Suggestions
In a country with 250 millions of population and rich natural resources, poorly developed industry and
infrastructure, weakly synchronized central and regional government authorizes with bureaucratic problems
directly affect the investments of foreign investors; trade relations are generally in import-export axis. In
meetings with Indonesian and Turkish businessmen one can notice the formation of necessary resources for
foreign investors to do business in important sectors.
In comparison with China, India and the USA, Indonesia is more pure market for foreign investors.
Indonesia is the country which conducts barter trade with other countries: exporting raw materials and
importing finished goods. This shows that Indonesia can be a potential trade partner. In many countries there
are very little advantages for small and middle size enterprises, however, in Indonesia there are many
advantages for them.
We can give the following suggestions for the formulation of effective entrepreneurial activities in Indonesia:
1. Increasing the state support to SMEs.
2. Development of laws for encouragement of foreign investors.
3. Decreasing the bureaucratic obstacles.
4. Effective struggle against corruption.
5. Development of investment consulting services for companies.

182

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6.
7.

Investors should start doing business with short-term investments.
To attract foreign investors to the country through organization of exhibitions and job picnics.

References
Bird, Alan and Hitoshi Matsuhashi (2003). “Entrepreneurs and Entrepreneurial Processes: Historical and Theoretical
Perspectives on Entrepreneurship in the Japanese Context”, Journal of Asian Perspective, Vol: 27, No: 3.
Eren, Erol (2001). Yönetim ve Organizasyon, 5. bs., Đstanbul, Beta Yayınevi,
Ertürk Mümin (1995). Đşletmelerde Yönetim ve Organizasyo, Beta Basım-Yayım-Dağıtım A.Ş., Đstanbul,
Koçel Tamer (2005). Đşletme Yöneticiliği, 10 bs. Arıkan Yayınları, AS Maatbası, Đstanbul.
Ozdemir, Selim (2009). Endonezyada Girişimcilik Fırsatları, (not published).
Ozdemır, Selim (2009). “Motivational Factors Influencing Entrepreneuship in Indonesia: An Empirical Study”, (not
published).
Robbıns P. Stephen (2005). Essentials of Organizational Behavior, 8th edition, Prentice Hall, New York.
Susando, Joseph (2005). “Creative Entrepreneurship in Indonesia :problems, strategies and challenges”, Asian
Productivity Organization (APO).
Analisis Kinerja Koperasi Tahun 2002-2006, Kementerian Negara, Jakarta, 2007
Bahan Sidang Ke-7 Komisi Bersama Kerjasama Ekonomi dan Teknik Antara Indonesia-Turki, Istanbul, 17-18 September
2008
Criteria and Requirements for the Determination and list of Business Fields Closed and Open with Conditions to Investment,
the Investment Coordinating Board, Jakarta, 2008.
Doing Business in Indonesia, Urbach Hacker Young International Ltd (UHY), Indonesia, 2008, p.4
Doing Business in Indonesia Indonesian Social and Business Culture, Communicaid Group Ltd., London 2008, p. 2
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2007.
Foreign Direct Investment in Indonesia, Bahar&amp;Partners, Jakarta, 2007.
Government Regulations on Investment Facilities, The Investment Coordinating Board, Jakarta, 2007.
Investment Opportunities-Indonesia Investment Guide, The Investment Coordinating Board, Jakarta, 2007.
Law of Investment of the Republic of Indonesia, The Investment Coordinating Board, Jakarta, 2007.
Profile of Indonesia- Indonesia Investment Guide, The Investment Coordinating Board of The Republic of Indonesia,
Jakarta, 2007.
Statistik Perkoperasian Tahun 2007, Kementerian Negara, Jakarta, 2008.
The Ministry of Cooperative and SME Republic of Indonesia, Jakarta, 2008
Indonesia-Turkey 7th Preparation Meeting to Economical and Technological Cooperation Council, Indonesia Republic
Trade Ministry, Jakarta, 14.08.2008.
Indonesia SMESCO (Small Medium Enterprozes and Cooperatives Ministry), Meeting with Ministry Consultant Ahmad
Zabadi, Jakarta, 21.08.2008.
Indonesia University, Meeting with director of post-graduate programme Prof. Dr. Mustafa Edwin Nasution and Director of
Middle East Research Institute Prof. Dr. Muhammed Lutfi, Jakarta, 26.08.2008.
Jakarta International Leather, Shoe, Cloth and Textil (Jakarta International Expo), 13.08.2008.
Meetings with Foreign Trade and Investment Consultant Galip Kayar, Depok, 05-15.08.2008.
PASIAD, Meetings with president of organization Demir Timurtaş, Jakarta, 30.07-29.08.2008.
Small and Medium Enterprises Republic of Indonesia, meeting with Dr. Choirul Djamhari, Jakarta, 14.08.2008.
SMEsCO Indonesia Company, Meeting with President of company Harun Kussuwardhono, Jakarta, 07.08.2008.
T.R. Indonesia Embassy, Meeting with Trade Attache Gokhan Bayar, Indonesia Country Profiles Notes, Jakarta,
12.08.2008.
http://www.dfat.gov.au/publications/indonesia/Ind_chp6.pdf, 10.05.2009
http://www.uhy.com/media/PDFs/doing_business_guides/Doing%20Business%20in%20Indonesia.pdf, 10.05.2009

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http://asiafoundation.org/pdf/SMEsurvey_Indo.pdf, 10.05.2009
http://www.prac.org/newsletters/Ali_2005.pdf, 10.05.2009
http://www.adb.org/Documents/RRPs/INO/rrp_ino_34113.pdf, 10.05.2009
http://www.communicaid.com/access/pdf/library/culture/doing-business-in/Doing%20Business%20in%20Indonesia.pdf,
10.05.2009
www.wipo.int/edocs/mdocs/sme/en/wipo_smes_cju_07/wipo_smes_cju_07_topic10_3.ppt, 10.05.2009
http://www.mondaq.com/article.asp?articleid=29859, 10.05.2009

184

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                <text>In 2008 when I visited to Jakarta for editorship of the book “Entrepreneurship  Opportunities in Indonesia” two different survey studies with regard to entrepreneurs and  companies were completed. In face to face meetings with company supervisors and official  authorities more detailed information related to this subject was collected. In 2004 while visiting  Malaysia, Singapore and Indonesia during a 6-month academic study, I gathered background  information on these countries, and no doubt that these data had made positive contributions to  these studies.  In this study four main topics were examined: “current potential in Indonesia for foreign  investors”, “opportunities in different sectors”, “potential problems” and “business relations  rules”, which were responded by about 100 company supervisors and government authorities.</text>
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                    <text>The Role of Mining in Development of Railways in Turkey
Ünal ÖZDEMİR
Atatürk University,
Kazim Karabekir Education Faculty
Erzurum/Turkey
uozdemir@atauni.edu.tr
Abstract: Increase of mass production, which is an important indication of Industrial
Revolution, requires a change in transportation method. Particularly, railways made
it possible to transfer iron and coal ores produced in the central part of Turkey to the
ports and plants on the costal towns and cities. This made railways a strong rival to
the waterways (rivers and sea ways) and roads. This fast and reliable new
transportation also affected the Ottoman Government. The railway transportation,
which had been started with the help of western companies due to the economic
difficulties, has gained acceleration with the start of Republican period. At this
context, together with nationalization of current railways, new railways were also
constructed to improve transportation inside the country with military, political and
economic aims. Reaching to the mine reserves inside the country and transporting
them to the plants were among the aims of constructing railways. The new routes of
railways which were sloganised as reaching coal, reaching iron, reaching copper
were played an important role in development of Turkish railways. In this study, the
role of mining in development of railways in Turkey was investigated with a
geographical perspective.
Keywords: Turkey, transportation, railways, mining

Introduction
Industrial Revolution was not only a processes that lead a new means of production but also brought
about a considerable change in social, economic, and communal life. One of the areas in which these changes
were felt strongest was the transportation sector. The new means of production required a large amount of row
materials to be transported to the production facilities on one hand; and the products to market places on the
other. The main means of transportation were waterways and inland roads. For the first time a new means of
transportation was felt with the mass production of Industrial Revolution and it did not take a long to time for a
new competitor to come about. The new competitor was the railroad.
The railways are of special importance when it comes to long-distance transportation of goods and
products. When the industrial and trade issues are considered, no other means of transportation can carry that
mass amount of goods in a considerable short time with a reasonable price except for the waterways (Barda,
1964: 137). Therefore together with new urban areas, the railway was the external symbol of Industrial
Revolution (Hobsbawm, 1995: 229). The first railways were made of wooden bars, and the cars were made of
wood as well. These were used in Bath mines and coal extraction places in Cornwall in the 17th century
(Braudel, 2004: 508). The first regular railway line was built between Stockton and Darlington in 1825 and used
to transport the coal. The first railroad line in France, the one from St. Etienne to Roan was built in 1832 and
used to carry coal and iron ore (Tümertekin, Özgüç, 1999: 594). This easy transportation of heavy material
through railways lead the construction of railways first in England and the new innovation spread through a
number of other parts of the world notably in Western Europe, the United States and Russia.
The diffusion of this new technology was spread to the Ottoman Empire and the Ottoman bureaucrats
considered the rail roads as the solution to transportation within the large territory of the Empire. The railroads
were considered important for not just transportation of commercial material but also for military and political
reasons (Yıldırım, 2001: 5). However, due to financial difficulties, the construction of railroads was relegated to
Western companies in return for operating rights for a certain period of time. In fact, the underlining motivation
for the Ottomans and for the Western companies was not the same. The railroads were means of reinforcement
of exploitation of the Ottoman economy resource base. That way, especially the agricultural products of fertile
Aegean plains and Cukurova to the east, and other row materials would be carried to the European market. With
that motivation in mind, the first railroad line in the Ottoman Empire was built between Izmir and Aydin in
1856.
Although the colonialist intensions of Western countries were mentioned about the first railroads in
Ottoman Empire, these railroads, no doubt that, helped to make a radical change in the traditional production

16

�methods and helped the economical development in a considerable manner (Gürbüz, 1999: 180-181). It was
only after the establishment of these new railroads that the large geographical regions in Anatolia besides the
Aegean and Marmara Regions that have the advantage of using marine transportation got the opportunity of
cheap transportation of goods and this had changed the means of transportation in a fundamental way (Zarakolu,
1950: 573).
These first initiatives by investment of the British, German, and French companies provided a railroad
web of 4 100 kms for the young Republic. This was an important infrastructure and experience for the Republic.
The Republic of Turkey, lead by Atatürk, had a number of projects with a purpose much different than the
previous period: The priority would be given to railroads that would encourage the extraction of mines in
different part of the country.

Railways in the Republican Period
With the aim of developing the country, the Republican government decided in the Izmir Economic
Congress that as the most reliable and secure transportation method, the construction of railroads would be given
priority (Ünsal, 1983:187). Different form the previous period, all railways construction was undertaken by the
government as opposed to foreign companies. This is the most notable difference between the republican
railways and the Ottoman railways (Barda, 1964: 188).
The railway construction policy of the Republic developed in two different ways. The first one was to
construct new railways that would support the development of other sectors in the newly established country; the
second one was to buy the railroads built and managed by the foreign companies (Yıldırım, 2001: 40).
The first Republican governments put a special emphasis on developing the coal and mine industry and
this was emphasized in the first and second Industrial plans that covered a five year period each starting from
1933. The government officials thought that developing these kinds of industry was dependent upon a well
established railway network because it was the most reliable and cheap means of carrying goods and products to
and from markets. The officials developed slogans like reaching to coal (Zonguldak-Irmak), reaching to copper
(Adana-Fevzipaşa-Ergani), reaching to iron (Sivas-Malatya), reaching to chrome (Kütahya-Balıkesir). These
slogans helped to construct new railway networks in different parts of the country. These railways were not
planned as a network covering the whole country but planned as connecting lines of important mining areas.
This is in fact an indication of the importance of mining activities in developing the railway network in Turkey.
In this research we will look at the development of Republican railways in two different periods: pre1950 period and after 1950 period. The reason for distinction is that the government decided to employ a policy
that favoured to motorways over railroads under the Marshall Plan.
In the Republican Period a network of 5 515 kms of railways was built. Almost 70 % (3877 kms) of
them was built between the 1925-1950 periods, 29 % (1638 kms) was built between 1950- 2000 period. The
length of the railways built in the first period more than doubled the railways built in the second period (see
figure 1 and 2). The main reason in explaining that difference is the fact that the transportation policy changed
radically to prioritize roads over railroads. Only a limited amount of railroads were built in the second period
even for mining activities. This number was over 1 000 kms in the first period and it declined ever below 50 kms
in the second period.
Period
Railroad built (km)
Mining lines built (km)
Percent
1925-1950
3 877
1 093
28.2
1951-2000
1 638
42
2.5
TOTAL
5 515
1 135
20.5
Table 1: Railroad construction in the republican period (1925-2000). Source. Republic of Turkey, State
Railroads Company Statistics.
When we continue analysing the railroads built with the purpose of mining, we notice that almost all
lines with a mining purpose were either built or were in construction phase in 1932-1933. When we look at the
Figure 1, we notice that a good proportion of coal line (Irmak-Filyos), copper line (Fevzipaşa-Malatya-Ergani)
and chrome line (Kütahya-Balıkesir) were constructed. Despite this early undertaking, the iron line between
Malatya and Sivas was not built yet at that time.

17

�Figure 1: Railroad network in Turkey, 1931. (Source: İsveç-Danimarka Grubu, 1931).

Figure 2: Railroad network in Turkey, 2008. (Source: TCDD).
From the establishment of the Republic up until 1932, with the purpose of extracting mines 493 kms of
railroad was built. This was the 28 % of the whole railroads which was 1751 kms built in the same period (Table
2). This means that 850 meters of every 3 000 meters of railroads was built for mine extracting.
One of the lines built in that period was Irmak-Filyos Railroads. Called the coal line, this railroad would
connect by following the Filyos valley the Zongludak-Ereğli coal basin to Karabük Iron-Steel Factory and to
Ankara. The traffic got busy in this line when the line was connected to the iron line. The iron line following the
city centers of Malatya, Sivas, and Kayseri, connected the iron ore located in Malatya and Sivas provinces in the
central and east Anatolia to the Irmak-Filyos coal line. With these connections it was possible to transport and
process the coal of Zonguldak and iron of Malatya and Sivas to the iron-steel factories in Karabük.
The Irmak-Filyos line was built by a Sweden-Denmark joint group and the group was working on
another project at the same time. This new line was Fevzipaşa-Malatya-Ergani. Ergani has one of the oldest
copper processing factories in Turkey. With the construction of this line it was possible to connect the copper
valley the Mediterranean ports of Mersin and Iskenderun. Another line built at that time was Kütahya-Balıkesir
Line. With the construction of this Chrome line, the chrome extraction of Turkey, which has a considerable
proportion of the chrome reserves, reached an important level.

18

�Mine
Chrome
Copper
Chrome
Coal
Chrome
Copper
Copper
Coal
Copper
Coal
Coal
Iron
Iron
Iron
Coal
Lignite
Coal
Coal (closed)
Lignite
Total

Name of the Line
Kütahya-Emirler
Fevzipaşa-Gölbaşı
Emirler-Balıköy
Irmak-Çankırı
Balıköy-Balıkesir
Fırat-Yolçatı-Elazığ
Yolçatı- Maden
Atkaracalar - Ortaköy
Maden - Diyarbakır
Bolkuş-Hisarönü
Hisarönü-Çatalağzı
Yazıhan-Hekimhan
Çetinkaya-Divriği
Hekimhan-Çetinkaya
Çatalağzı-Zonguldak
Tavşanlı-Tunçbilek
Zonguldak - Kozlu
Kozlu-Ereğli-Armutçuk
Kütahya-Seyitömer

Opening date
1929
1929
1930
1931
1932
1934
1935
1935
1935
1936
1936
1936
1937
1937
1937
1944
1945
1953
1962

Length (kms)
64
138
36
102
153
86
76
56
83
86
15
37
65
70
10
13
4
15
26
1 135

Table 2: The Mining railroads built during the republican period. (Source. Republic of Turkey, State Railroads
Company Statistics, 2008).
Eregli Iron and Steel Factory was established with the aim of producing the steel need for industry
domestically in 1965. The steel was imported before that time. However, because the railway line reaching
Kozlu could not be connected to Eregli because of geographical obstacles, the iron ore could not be able to be
carried with through same line. Since the 26 kms long Kozlu-Armutcuk line could not be constructed, a new
project called train ferry was developed. With this new project, the iron ore used in Eregli Iron and Steel Factory
was carried with ferries through the sea from Zonguldak to Eregli.
We need to note here that although mining related activities did not play an important role in the
establishment of some early railway lines, some of these lines demonstrated an increased traffic in the following
years. Examples for these lines are: iron ore in Sivas-Kayseri-Irmak line; boron in Balikesir-Bandirma line;
chrome in Erzurum-Erzincan-Kayseri line; manganese and chrome in Irmak-Filyos line; lignite in Sivas-Samsun
line. The point I want to emphasize here is that there were enough goods to manage these lines economically and
without the mine transportation that would not have been possible at all.
According to State Railroads Company’s Statistics, only some 5 percent of all goods were carried by
railroads in Turkey in 2005. This percentage was 3 in Bosnia &amp;Herzegovina, 11 in England, 12 in Italy, 18 in
France, and 20 in Germany. Some other countries carry most of their goods through railroads and Slovakia with
a percentage of 61, Switzerland with a percentage of 98 lead these countries (Table 3). It is important to note
here that mines constitute 46 percent of all goods carried by railroads in Turkey (www.tcdd.org.tr/2005). This
percent does not include metallurgic products. This point demonstrates clearly how important is the
mining sector for the management of the railroad network.
Country

Percent carried by railroad

Switzerland
Slovakia
Bulgaria
Czech Rep.
Austria
Romania
Hungary

97.9
61.4
48.1
47.0
46.7
40.0
36.1

Country
Belgium
Germany
France
Italy
England
Turkey
Bosnia &amp;Herzegovina

Percent carried by
railroad
22.7
19.9
17.8
12.3
11.1
5.5
3.7

Table 3: Transportation of goods by railroads in some European countries, 2005. (Source: UIC Statistics and
European Union Transportation and Energy Statistics, 2005).

19

�Conclusion
Although the first railroads were constructed by foreign company investments in the Ottoman Empire,
the railroads had special meaning for young Republic. Railroads were considered to be a milestone in the
economical and social development of the country that just came out of heavy warfare and faced the heavy
burden brought by the wars. This vision was realized soon and as pointed out in some republican marches, the
country were started to be woven with iron network by the tenth year celebrations of the young Republic. The
newly established railroads, on one hand, helped to develop industry and commerce, and connected the interior
of the Anatolia to the costal cities and towns. However, the new transportation policy put in effect in 1950
adversely affected the railroad construction. The new policy favoured inland motor roads, ignoring the need to
modernize and maintain the old railroad lines. Thus the railroad lines that have been built since the Ottoman
times left clumsy and without maintenance. In this period, no new lines were planned and the transportation of
mines done increasingly by motor roads. In fact the transportation of mines with roads should have been
integrated with railroads. In this case, the 90 percent share of motor roads today would have been kept in a
certain level and a more environment friendly and more economic alternative, railroads, would have maintain its
importance.

References
Barda, S. (1964). Münakale Ekonomisi. Istanbul Üniv. Yay. No: 1089. İktisat Fak. Yay. No: 154. Istanbul.
Braudel, F. (2004). (Çev: Kılıçbay, M.A), Maddi Uygarlık. Dünyanın Zamanı. İmge Kitabevi, Ankara.
Gürbüz, A.K. (1999). Osmanlı İmparatorluğu’nda Demiryollarının Rolü. Balıkesir Üniversitesi Sosyal Bilimler
Enstitüsü Dergisi, 2 (3), 169-193.
Hobsbawm, E. (1995). Sermaye Çağı 1848-1875. Dost Kitabevi. Ankara.
İsveç-Danimarka Grubu, (1931). Fevzipaşa-Malatya-Diyarbakır ve Irmak-Çankırı-Filyos Demiryolları İnşaatı.
Tümertekin, E.,

&amp; Özgüç, N. (1999). Ekonomik Coğrafya. Çantay Kitabevi, İstanbul.

Ünsal, Y. (1983). Askeri Strateji Açısından Türkiye’deki Demiryolları (1856-1923). Birinci Askeri Tarih
Semineri Bildiriler II.,1983, VA:179-187.
Yıldırım, İ. (2001). Cumhuriyet Döneminde Demiryolları (1923-1950). Atatürk Kültür, Dil ve Tarih Yüksek
Kurumu. Atatürk Araştırma Merkezi Yay. Ankara.
Zarakolu, A. (1950). Memleketimizde Demiryolu Politikası. Ankara Üniv. Hukuk Fak. Dergisi, 573-589.
http//www.mta.gov.tr (25 April 2009)
http// www.tcdd.org.tr/2005 (01 May 2009)
http// www.tcdd.org.tr/2008 (01 May 2009)

20

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                <text>Increase of mass production, which is an important indication of Industrial  Revolution, requires a change in transportation method. Particularly, railways made  it possible to transfer iron and coal ores produced in the central part of Turkey to the  ports and plants on the costal towns and cities.  This made railways a strong rival to  the waterways (rivers and sea ways) and roads. This fast and reliable new  transportation also affected the Ottoman Government. The railway transportation,  which had been started with the help of western companies due to the economic  difficulties, has gained acceleration with the start of Republican period. At this  context, together with nationalization of current railways, new railways were also  constructed to improve transportation inside the country with military, political and  economic aims. Reaching to the mine reserves inside the country and transporting  them to the plants were among the aims of constructing railways. The new routes of  railways which were sloganised as reaching coal, reaching iron, reaching copper  were played an important role in development of Turkish railways. In this study, the  role of mining in development of railways in Turkey was investigated with a  geographical perspective. </text>
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                    <text>1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

Global Financial Crisis and Its Impact on Balkans
Ergin ĐSMAĐL
President of COFER, Macedonia
e.ismail@coferweb.org
Semi ŞAHĐN
Finance Director of COFER, Macedonia
s.sahin@coferweb.org

Abstract: The aim of writing this paper is to reveal that the implication of the crisis to the
western Balkans has been not of a sort of financial crisis, but an economic turbulence which
has occurred as a result of lack of demand in the world markets to the western Balkan
products and falling sources of finance. Expansionary fiscal policies on top of external trade
deficits growing at record levels, calls into question the ability of the western Balkan
economies to finance the needs, that in turn increases their vulnerability and that may lead to a
possible financial crisis in future if the global financial crisis continues to sustain until 2010.
What is expected to ease the conditions is the seasonally strong increase in construction, food
exports and private transfers during the spring and summer seasons, expected to close the
gaps that are being established through growing external trade deficits. Increase in
construction business, growing food exports and raising remittances may offset vulnerabilities
of the economies and may limit further economic and financial crisis in the region.
Keywords: global financial crisis; Balkans; growth; unemployment; remittances

Financial Crisis in the World, Economic Crisis in the Balkans
What started as a global financial crisis has become an economic crisis. The world financial crisis
emerged from a property bubble and a credit boom. Bad debts soared and banking sector in the developed
economies became insolvent. The implication of the crisis to the western Balkans has been not of a sort of
financial crisis, but an economic turbulence which has occurred as a result of lack of demand in the world
markets to the western Balkan products and falling sources of finance. Investments, remittances, industrial
production, foreign exchange reserves and employment rates have fallen. As a result, growth has slowed down.
Expansionary fiscal policies on top of external trade deficits growing at record levels, calls into question the
ability of the western Balkan economies to finance the needs, that in turn increases their vulnerability and that
may lead to a possible financial crisis in future if the global financial crisis continues to sustain until 2010.
The governments of the region of the western Balkans, when the crisis hit in September 2008, argued
that they were immune to the crisis. However, as their export-oriented economies began to slump in the autumn
of 2008 due to the slid in the world commodity prices, which resulted in tens of thousands of citizens of western
Balkan countries loosing their jobs, the governments of the region became more open about the difficulties of
their economic situation, although continuing to argue that the effects of the financial crisis are least to be felt in
western Balkans in comparison with other regional economies of Europe such as that felt in Iceland, Baltic states
or Ukraine. The culprit many of the governments have now settled on is the world out of Balkans. Even wider
publics took comfort of this argument due to relatively low exposure of the local economies to the world
financial markets.
Although the governments continue to predict that the economies would show growth and small
contraction in 2009, the economic indicators show that the economies are in some degree of trouble at the
moment with industrial output, foreign investment and remittances falling and unemployment rising.1 Growth
forecasts are down across the region from 5 to 3%, investors are slowing projects and governments are drawing
up rescue plans.2 Independent economists think that 3% growth of GDP for 2009 is wildly optimistic. Depending
on the world manufacturing and commodity prices, they could show growth by 2 or even 1% of GDP.
For the small economies of a scale of western Balkans that have boomed for the past seven-eight years,
following the end of conflicts in the region in 2001 - that last one being the conflict of Macedonia in 2001 - with
1
2

The Economist, "The Balkans: A year in the life of Kosovo", 14 February 2009, p. 14.
The Economist, "The western Balkans: A stuck region", 14 February 2009, p. 36.

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annual average GDP growth reaching 5%, economic slowdown and contraction in GDP that has started to be
seen starting from the autumn of 2008 is a particularly harsh blow to western Balkans. The whole region, except
Serbia and Croatia, has escaped the global financial crisis however it has run into economic crisis due to the
recession in its export markets, including EU. As small open economies the western Balkan countries are
uncomfortably exposed to the world crisis and particularly to EU as their trade with the EU member states
comprises their largest trade volume. Since the global financial crisis hit in September 2008 growth has turned to
contraction and unemployment is mounting in the region. Also, any lingering hopes that the western Balkans
might escape relatively unscathed from the global financial storms were dashed when managers of the foreign
banks in the region, mainly those of Austria and Greece, sought support from the international finance
institutions. This shows that, although the economies are small and relatively well protected, they are exposed to
the global financial crisis that has been replicated in the region in the form of economic crisis.
The falling manufacturing and commodity prices in the world markets are causing problems. Depended
on steel and metal exports, the region has been hit hard by the global slump in commodity prices and by the
expensive imported electricity, sending metal prices into a tailspin. The price of the metals has fallen by almost
two-thirds since mid-2008 leading to slowdown in the region's economies. More than a fifth of economic output
and employment are based on exports, making them particularly vulnerable to a fall in global growth and trade.
Manufacturing and exporting economies are grinding to a halt, as demand across the world melts away. The
western Balkan economies contracted further in last quarter of 2008, as a dispute between Russia and Ukraine
over gas prices reduced energy supply to the region and forced the countries' heavy industries to go slow, cutting
production or even halting assembly lines. For example, Silmak, a significant producer of ferro-nickel in
Jegunovce, in the western part of Macedonia, has cut production and has laid 700 workers due to the drastic fall
of the ferro-nickel's price in the world markets.1 The nearby brick factory Kiro Kucuk in Veles, in the central
part of Macedonia, also exemplifies the gravity of the setback. On 1 March 2009 the employees turned up for
their final day's work. The factory will not reopen until the economy recovers.2 A similar story could be told in
many countries of the region. Macedonia is not alone depended on exporting metallurgical industries. Serbia has
suffered far more as global demand for the goods in which its industry specialises has evaporated. For example,
US Steel, one of Serbia's leading exporters, closed one plant.3 These examples are reflection of the data released
for January 2009 that industrial production, which accounts for a fifth of total value added in Macedonia4 and
Serbia has plummeted by 17%, its steepest fall in years.5 The Macedonian State Statistics Office reported that the
local companies have been operating by using 50% of their capacities in the course of January 2009 and their
situation has deteriorated on a monthly basis, which has led to a drop in employment rate as well as a large fall in
production due to the reduced foreign demand for Macedonian products, insufficient domestic demand, uncertain
economic situation and the financial problems. These are hotbeds that might be transferred to other economic
sectors, such as the textile and leather industry and to the construction sector, which comprise large share in the
country's GDP.
The gloom reflects growing worries about underlying weaknesses that make the countries especially
vulnerable to recession happening in the EU and other economies to which Balkan economies are depended.
So companies have announced big lay-offs as demand has fallen and factories have closed.6 The official
unemployment figure of Macedonia already stands at 33% (unofficially it is probably 35% or more) and is set to
rise as the new basic salary estimates will only count employed those who pay social security benefits.
Unemployment rate in Bosnia and Herzegovina and in Kosovo are more than 40%. The unofficial
unemployment rate is, however, much higher and many who say that they have jobs are in fact on indefinite
unpaid leave. The economists forecast that unemployment region-wide will rise. Most of that rise will be the
result of fall in trade (many exporting companies have laid off workers), and due to declining investments.
Coffee streets from Knjez Mihajlova in Belgrade to Kej Vardar in Skopje to Bash Charshija in Sarajevo
are busy during sunlight as young people, forming more than 50% of the unemployed force in the region, sip
their coffees. Unemployment rates are soaring and offices of the Employment Agencies in whole region are full
with people looking for work.
The stock markets have plunged as well. The Zagreb stock exchange index lost 42% during the last
quarter of 2008 and others such as Sarajevo Stock Exchange, dropped by 19% during the same quarter, leading

1

Dnevnik, "Silmak prekina so rabota", 2 Mart 2009, p. 7.
Utrinski, "Rabotnicite od Kucuk izvisija", 3 Mart 2009.
3
European Commission, DG ECFIN, EU Candidate and Pre-Accession Countries Economic Quarterly, 9 January 2009, p.
30.
4
Ibid, p. 10.
5
Utrinski, "Pad na proizvodstvoto za 16.7%", 27 February 2009.
6
International Monetary Fund, "Former Yugoslav Republic of Macedonia: Staff Report for the 2008 Article IV
Consultation", Prepared by Staff Representatives for the 2008 Consultation with Former Yugoslav Republic of Macedonia,
11 November 2008, p. 11.
2

382

�1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo
to an annual decrease of 67% in 2008.1 The Belgrade Stock Exchange tumbled and its index lost 75% during
2008.2
An important sector that waits to be affected is the real estate market as the credits have gone down and
the borrowers are unable to pay back their monthly loans. The scale of the bubble in the region is as big as in
troubling EU cities. House prices rose further in Belgrade than they did in Tirana. So did commercial-property
prices. As a result, demand for new homes has dried up although prices have remained stable and over inflated,
with Belgrade topping the prices where average residential square meter is sold at 2000 euros. The housing
boom in the region is among the extreme, measured by real price increases and resulting overvaluations. This is
a bubble which is waiting to burst. Another bubble which is waiting to burst is commercial property where office
blocks and shops are overvalued. Both these booms have been fuelled by debt, another reason why the region
looks particularly vulnerable now.
There is much to suggest that the pain is felt most by small enterprises, labelled as small and medium
sized enterprises (SMEs) that are the backbone of the western Balkan economies. SMEs seem especially
vulnerable to the downturn. Many specialise in textile and these are also the products whose orders are the first
to be cancelled when economies slow and companies trim investment. These firms are finding themselves
chronically short of orders and capital.
The governments in the region have launched actions to stimulate their economies. Montenegrin
government launched a plan with significant capital expenditures and other stimulus to businesses at some 10%
of the projected GDP for 2009.3 In November 2008, the Macedonian government unveiled measures worth 5-6%
of GDP.4 Other governments as well have unveiled packages that include extra billions to finance investment,
infrastructure projects, extra benefits for poorer and tax cuts. The central banks as well have joined in tightening
monetary policies and increasing controls of the credit markets. These measures mean the economy may suffer
only a mild downturn. Tightening of control by the central banks has encouraged banks to drastically decrease
the amount of lending. When there are no loans for companies and consumers, the consumption of domestic and
foreign products decreases, leading towards economic stagnation. So officials are also trying to inject cash and
confidence into the banking system, avoiding confidence crisis that in October 2008 hit Albania, Bosnia and
Herzegovina, Montenegro and Serbia where the lack of confidence led to a withdrawal of deposits by
population.5 They have done this in various ways. Croatian central bank has abolished reserve requirements. The
Bank of Albania has limited Banks' exposure towards their foreign parent companies.6 The National Bank of
Serbia has eliminated the tax on savings income to help boost foreign exchange liquidity.7 The Bosnian central
bank has increased the level of guaranteed savings deposits from 3500 to 10.000 euros and the Montenegrin
government has given full guarantee to deposits. The Montenegrin government has also given capital boost to
ailing Prva Banka to allow it to expand landing, especially for small businesses.8
The global crisis has slowed down western Balkans' credit-fuelled boom. Estimates of output have
slumped and currencies have dropped as capital inflows have dried up. The bad debts have raised as local
customers default particularly those that have borrowed in foreign currencies that have since risen relative to
their own. One of the dirty habits from the boom is that as local loan growth outpaced deposit growth.9 There is
likelihood that one or more of the ex-communist Balkan countries will default on its debt. The biggest weakness
lies in a financial system that has combined badly run local banks with loosely overseen subsidiaries of western
ones. Some local banks now depend on their parents' willingness to keep financing them – and those parents
have plenty of problems at home. The Greek government has told its banks to draw back from their lending in
the Balkans. Debt burdens are high today because so much was borrowed in the recent past. This began as a
logical response to declining interest rates, low inflation, rising asset prices and less frequent recessions. Some
countries have an extra problem of big external government debts (in Croatia's case, the gross figure is near 85%
of GDP). For other countries, the strong Euro is a problem; they have pegged their currencies to it.10
Tumbling exchange rates raised the real burden of foreign-currency loans, forced policymakers to keep
interest rates high. However, by boosting exports, a weaker currency can offer a route to recovery. In
Macedonia, by contrast, denar stays strong as the economy slumps, deflation setting in which will lead debts to
grow and possibly banking problems to grow. Possible threat of financial crisis has led the Euro to be seen as a
shelter for western Balkan economies from the storms. The local currencies dinar of Serbia, kuna of Croatia, lek
1

European Commission, DG ECFIN, p. 23.
Ibid, p. 31.
3
Ibid, p. 26.
4
Ibid, p. 10.
5
Ibid, p. 3.
6
Ibid, p. 18.
7
Ibid, p. 31.
8
Ibid, p. 27.
9
The Economist, "Eastern European banks: The ties that band", 21 February 2009, p. 73.
10
The Economist, "Eastern Europe: Argentina on the Danube?", 21 February 2009, p. 14.
2

383

�1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

of Albania have lost their value against the Euro. Kuna depreciated by 2.9% and lek 1% vis-à-vis the euro in the
last quarter of 2008,1 where as the Serbia's dinar has lost close to 17% of its value against the Euro in the same
period. The central bank of Macedonia has spent over 50 million euros of its reserves in January 2009 alone,
largest since the introduction of denar in early 1990s, to cushion the devaluation of its currency and avoid public
panic.2 Macedonia will suffer damages if the Euro loses its value in relation to the dollar as it would affect the
Macedonian export to EU markets. The increase of the dollar value will also have negative implications for
Macedonia as the country uses this foreign currency to purchase twice as much as it sells. The value of the Euro
in comparison to the dollar has been declining since autumn 2008. The drop of the value of the Euro with this
fixed course of the denar in relation to the Euro currency will damage the Macedonian economy and de-motivate
exporters primarily exporting to EU states.3 The government in Macedonia also has shredded investor
confidence by calling for decreasing the amounts given to private pension funds.
Recovery is possible only through strong demand in the rest of the world (which is to lack for some
time), that would lead exports to soar, allowing quick recovery. However, today demand is falling rapidly across
the globe and most big developed economies buying Balkans products face simultaneous banking crises. With
demand weak everywhere, the familiar route to recovery is blocked.4 For the largest trading partners of western
Balkan economies, the EU countries, figures that came out in February 2009, showed that Euro-area GDP shrank
at an annualised rate of around 5% in the fourth quarter of 2008. The IMF has forecasted that Euro-area GDP
will decline by 2% in 2009 and barely recover in 2010. Countries with huge current-account deficits are most
exposed in a credit drought. So the hope had been that weaker economies of Balkans would be offset by faster
economic recovery in EU economies and support by the local banks mother banks' in EU. Unfortunately, the EU
economies are facing recession and mother banks and mother countries have asked them to lend first to domestic
businesses and households and not to transfer money to their subsidiaries in Balkans. The Greeks publicly
advised banks to be more prudent about transferring bail-out funds to Balkan subsidiaries.5
The western Balkan countries face a current account deficit this year in average of around 14%.
Nevertheless, the crisis for example has not stopped the Macedonian and Kosovar governments from doling out
billions of euros' worth of cultural projects.
Financial crisis is also having effect on remittances, a large share in GDP of the economies of Balkans.
Foreign workers have been first to be laid off in the western economies. Remittances make up more than a tenth
of the GDP of Balkan economies. Although they are likely to fall as a result of the slumping world economy, as
it has been the case with Albania, where remittances' inflows have declined from 13% of GDP in 2007 to 11% of
GDP in the last quarter of 2008,6 they may be less affected by the world economy.7 It is expected that people
keep the cross border payments going even when their incomes fall. Migration from western Balkans to EU
countries is expected to rise as the borders are getting opened through visa facilitation and liberalisation
programmes. However, this rise will be balanced with the recession in the EU economies where it means fewer
jobs for migrants.
In surveys, the economy has leapt to the top of voters' concerns. Overall the public is scared and
uncertain. So far, the Balkans has escaped the civic unrest seen in the Baltic States, Iceland, or elsewhere.8 There
are not yet signs of discontent, except concerns expressed by politicians and economists. Thousands taking to the
streets to protest against crises in Baltic States and Ukraine have not resembled in Balkans. However, pundits
predict unrest in towns that rely entirely on one ailing factory or industry. But so far the signs are limited.
The middle class in the whole region is under a great threat. The middle class flourished during
communist times. As economy goes into reverse they may well be hit harder than the rich or poor. They work in
export industries so their jobs are unsafe. The other part of the middle class, who are employed in the state
administration, and whose jobs are relatively safe, they have started to borrow, so are hurt by the credit crunch.

To End with a Negative and a Positive Note
The economies of the Balkan region, except those of Serbia and Croatia, have escaped the financial
crisis. However they are facing the biggest economic crisis since 1991, when they left the communism regime.
Corporate profits have collapsed. Big manufacturers' output is down. Metal producers have halved or halted their

1

European Commission, DG ECFIN, p. 7.
Biljana Krstevska, "Stopeni uste 53 milioni evra", Dnevnik, 27 February 2009; Utrinski, "Samo so dobra plata do kredit",
27 February 2009.
3
Abdulmenaf Bexheti, "Experts on Fixed Course of Denar", Skopjediem, 25 February 2009.
4
The Economist, "America's banking crisis: Worse than Japan?", 14 February 2009, p. 76.
5
The Economist, "Charlemagne: Single-market blues", 7 February 2009, p. 30.
6
European Commission, DG ECFIN, p. 19.
7
The Economist, "Remittances: Trickle-down economics", 21 February 2009, p. 74.
8
The Economist, "The western Balkans: A stuck region", 14 February 2009, p. 36.
2

384

�1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

production. Companies have slashed jobs and investment. Industrial output and employment have fallen at
record levels not seen since 1991.
What is expected to ease the conditions is the seasonally strong increase in construction, food exports
and private transfers (workers remittances) during the spring and summer seasons. These seasonal effects are
expected to close the gaps that are being established through growing external trade deficits. Increase in
construction business, growing food exports and raising remittances may offset vulnerabilities of the economies
and may limit further economic and financial crisis in the region.

385

�</text>
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                <text>Collaboration of NGOs and Local Governments for a Sustainable Struggle  against Urban Poverty in Turkey</text>
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                <text>ÖZDEN, Kemal</text>
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                <text>Poverty is among the significant issues that the governments should tackle with. This  problem has social and cultural dimensions as well as the economic dimension. From day to  day, so many international and national bodies apply policies to cope with this question.  For the solution of urban poverty, two worldwide tendencies are critical turning points. One of  them is that, throughout the world, there is a tendency that central governments delegate some  of their duties and responsibilities to the local governments. This delegation of responsibilities  requires the delegation of certain financial and administrative resources as well. Otherwise, a  delegation of responsibility without necessary resources will result in growing crisis.  Delegation of responsibility and resources, at the same time, to the local governments will  prepare more successful solutions in coping with the problem of poverty. In general, local  governments are closer to the citizens and therefore they may follow the needs and desires of  citizens better than the central governments. Consequently, transfer of both responsibility and  resources from central to local governments, most probably will solve the urban poverty  problem more effectively.  The other tendency is increasing role of NGOs in social issues including the elimination of  urban poverty.  In coping with poverty, local governments and NGOs engage in two kinds of main activities.  One of them is the activities that directly produce a surplus value such as career creating  courses. The second one is the solution seeking policies such as social aids in kind and in cash  such as offering scholarship and free medical services.  In this study, a general outlook for the poverty will be drawn and the “culture of poverty” will  be briefly analyzed. Later, the policies of local governments and NGOs as dynamic actors in  poverty alleviation will be discussed. Lastly, as a case study, a critical challenge to poverty,  “Study Halls” established in the most underdeveloped region of Turkey will be analyzed.</text>
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                    <text>1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

Colouring Turkish Management Type:
An Empirical Analysis on Supermarket Store Managers
Rana ÖZEN KUTANIŞ
Sakarya University, Economics and Administration Science Faculty,
Management Department, TURKEY
rkutanis@sakarya.edu.tr
Serkan BAYRAKTAROĞLU
Sakarya University, Economics and Administration Science Faculty,
Management Department, TURKEY
serkanb@sakarya.edu.tr
Abstract: This research presents Spectral Management Types and carrying out of these styles
in Turkish managers. This approach leads to eight different kinds of management types.
Spectral theory of personality consists of three important characteristics of a manager –
cognitive, affective, and behavioural. In this research Spectral Management Type Inventory
(SMTI) is used for Turkish managers in a supermarket store. The research is conducted with
mixed methodology. Both qualitative and quantitative methods are conducted. At the end of
the research, just five managerial types are determined. In terms of their colours, Turkish
managers have large managerial perspectives.
Keywords: Management, Management Types, Managers

Managerial Types
Managers have to have some developmental skills for being effective and successful in organisations.
The abilities of experienced managers (like knowledge, skill, experience, personality) are emphasized in
different ways (Eren, 1989; Koçel, 1999). In macro perspective, the most important external factors that affect
the behaviours of managers are education, culture, economical and social environment.
Managers are classified differently in the literature. The most popular classification is about democraticautocratic managers. In this study, firstly, Spectral Management Type Inventory (SMTI) - developed by Baruch
and Lessem (1995) and updated afterwards (Baruch &amp; Lessem, 1997; Lessem &amp; Baruch, 1999) - is practiced.
The dominant dimensions of personality of managers are pointed out.
The eight managerial types are: Innovative Manager, Developmental Manager, Analytical Manager,
Enterprising Manager, Manager of Change, People Manager, Action Manager and Adoptive Manager.
The detailed information on SMTI and explanations of this spectrum were given below:
In this spectrum, the dimensions appeared to have effects on the personality of the managers. At the introduction
of the spectrum it follows as “SMTI reflects your personal and cultural features as a manager. It is affected by
your personal features, your personality, your age and your culture. Your cultural appearance is affected by your
roles and status at the level of national, organisational and professional contexts. You can learn which type of
manager you are as to fill in the questionnaire below. Although you may have all features of 8 manager types,
one of them would be dominant. So there is no good or bad score in this spectrum”.
The eight managerial types are summarised below (Lessem, and Baruch, 1999:11-13):

Innovative Manager
Innovative managers (violet) are total originals, able to create something out of seemingly nothing.
They are propelled forward by an inner compulsion, which is projected onto others by a powerful and visually
expressive imagination. They will be creative learners and while in a group will emerge as inspired team
members. The innovator is probably the rarest of all managers, though s/he is probably more likely to be found
in Silicon Valley than anywhere else. Such managers are the inventors and visionaries, pointing a group, in the
most picturesque language, towards a promised land. Such team members, if their strengths go unrecognized,
can become dogmatic, intolerant and intolerable.
In fact often innovative managers consider themselves as idiosyncratic loners, incapable of being
integrated into a team, and may need the patience and insight of a harmoniser to form a bridge between
themselves and more conventional others.

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Developmental Manager
Developmental managers (indigo) play a balancing role, more similar with that of enabler rather than
fixer that is essentially developmental in nature. For the developmental manager is able to recognize and harness
the forces of diversity. Co-operation and interdependence is to developmental managers what co-ordination and
dependability is to the analytical manager. These types of managers learn through depth of insight and breadth of
exposure rather than through focused instruction or personal challenge. As team members, then, harmonisers are
essentially constructive where others are provocative or even destructive.

Analytical Manager
The analytical manager (blue) is the original executive. S/he fits comfortably into “role” or functionally
based organizations where bureaucracy, in either its negative or positive sense, prevails. Impersonal, objective
and honest in their dealings, such managers prefer certainty to uncertainty and well plans to different
manoeuvres. Analytical managers are a force of law and order in their organizations and progress through the
managerial hierarchy along conventional promotional lines. As a team member, s/he would best be the
conventional chairperson or team leader. Analytical managers welcome authority and responsibility, and want
roles, rules and routes to be closely prescribed. As team members, they are practically thoughtful, and are good
organizers in the conventional sense of the word.

Enterprising Manager
Enterprising managers (green) can manage new markets, recognize and grasp new business
opportunities, and generally enjoy the rough and tumble of business life. They are certainly gamesmen and
women who love a good scrap, and respond immediately to a challenge, especially if it involves some personal
and financial risk. Enterprising managers are at home in the sales-force, in charge of a profit centre or heading up
a new venture. They may be ruthless and unscrupulous but also fun loving, larger than life characters. Such
entrepreneurial characters learn from emotionally laden experiences. The enterprising managers take most of the
responsibility on themselves. This type of manager is typically proactive, seizing every possible opportunity to
steer the group in his/her desired direction. S/he is emotionally influential and commercially realistic. If his/her
strength become overdone, such a person may sabotage group proceedings to retain influence.

Manager of Change
The manager of change (yellow) is intellectual rather than emotional or practical. Such managers need
to work in a mentally stimulating environment, and will seek professional advancement within a particular
organization. As a result managers of change can be prone to job hopping, for the sake of professional stimulus
rather than, at least primarily, money or status. Managers of change will learn through trial and error, applying
their minds to particular tasks and then learning from the consequences. As a team person then, s/he enjoys
working with a wide variety of people. Such a person finds group problem solving stimulating and such a
“networker” will use every opportunity available to involve people from outside the group with them. In that
context this type of managers will seek to generate and share ideas with as wide a circle of contacts as possible;
work, then, must be fun. Should his/her strengths be ignored s/he may become argumentative and stubbornly
resistant to authority, thereby preferring varied consultancy based activity to ongoing, functionally based work.

People Manager
People managers (orange) are naturally friendly, sociable and warm. They characteristically emerge
from the sales-force or from the shop floor, rather than through the graduate management ranks. Such a “people
orientation” in Japan is a prerequisite for advancement across all management ranks. The people manager finds it
difficult to acquire knowledge outside of concrete situations, in association with either people or things. S/he
may be the one to remember, and to celebrate, birthdays both of individuals and also of critical events in the
history of the group or company. If his/her strength is overdone s/he may spend all their time being nice to
others.

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Action Manager
Action manager (red) is at a premium in very fast moving industries, where the expression “work hard,
play hard” has become commonplace. In a production or distribution context where an action speaks louder than
words such a “red” management orientation is often called for. The ability to act fast, and to enact situations, can
be at a premium. S/he learns best, and fastest, in crisis. Characteristically action managers need to react to
external stimuli, in order to learn, and find that any from of management education that is divorced from action
is meaningless. This type of manager values deeds far above words. For that reason s/he tends to be reactive
rather than proactive, thriving on crises, where external stimuli provoke him or her to action. In fact the
compulsive action wo/man can wreak harm by doing things at the wrong time and in the wrong place, not to
mention a propensity to do battle, come hell or high water. Therefore, in a group context, s/he might try getting
on with the job rather than thinking about it.

Adoptive Manager
Adoptive manager (grey) is virtually nonexistent in Western Europe and America. For this type of
manager has such humility, and faith in the company or the creed, that s/he has minimal individual identity. This
person manager immerses him or herself in the surrounding group and culture completely. Adoptive manager is
able to carry out required tasks with a degree of persistence and precision, typified by the Japanese and the South
Koreans.

The Aim of The Research
In this research, 24 stores of a National Supermarket Chain in Turkey, are included, and the
theory is tested by standardized questionnaires and semi-structured interviews. The managerial
properties of the managers are meant to measure by the questionnaire. The research is a pre-test of
SMTI in a supermarket chain in Turkey.
In this research, following the theoretical explanation of the managerial types, questionnaires were
issued and implemented within stores of well-known chain-stores in Turkey.
Standard questionnaire form was used as to explore whether the participants are in line with
the managerial types indicated in the literature.

The Limitations of the Research
The main limitation of this research is the replication of this study made possible in only one
company. The research has been conducted within 5 months within the same sector. However, this
research may be considered as a pilot study that the research framework can be applied to different
sectors in Turkey.

The Methodology
For this research, the standardized questionnaire prepared by Baruch and Lessem (1999) is used with
their written consent. There are additional 24 questions on measuring the managerial types of the managers
qualitatively. During the quantitative research, frequency analyses, Factor Analysis, Cluster Analysis and
Reliability Tests are applied.

The Sampling Method
The sample of the research consists of 59 store managers. There are totally 79 store managers and hence
replication rate is 74.68 % which is at acceptable level. In participant stores (one store manager and 2 or 3
deputy managers are employed). Within the retail sector in which competition is intensive the role of personnel
and the management have been increasing. So retail sector may be a good choice to explore the managerial
types.

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Findings
The data are analysed by SPSS 15.0 at the end of the research. In addition to the management types, the
relationships between the demographics and management types are sought. The managers are categorised
according to personal characteristics at the end of the analyses.
As it is seen in Table 1, managers are mostly male, young, married and collage graduates. They are also
mostly deputy store managers having 1-5 years of work experience and they have chosen their jobs intentionally.
Table 1. Demographic Findings
n
Gender

Female
Male
-30
31-45
Married
Single
Collage
Under-

Age
Marital Status
Education
Graduate

Graduate
Vice Manager
Manager
-1 year
1-5 years
5-10 years
10+ years

Status
Experience

%
10
49
45
14
53
6
40
14
5

16,9
83,1
76,3
23,7
89,8
10,2
67,8
23,7
8,5

43
16
4
38
6
11

72,9
27,1
6,8
64,4
10,2
18,7

In terms of factor analysis (KMO=0,748) and cluster analysis, instead of eight managerial types, five
managerial types are determined (78,223 % of variance is explained). Innovative (violet), Enterprising (green)
and People (orange) Managers could not be determined at the end of the research.
Table 2. Results of Reliability Tests
Alpha-Cronbach (α)
Action Manager (red)

0,71

Developmental Manager (indigo)

0,73

Manager of Change (yellow)

0,67

Analytical Manager (blue)

0,69

Adoptive Manager (grey)

0,79

In Lessem and Baruch’s research there were eight managerial types that was the inspiration of this
study. However as a result of this study, five managerial types were found. Adoptive, developmental and action
managerial types could be identified within the sample. However two of the apparent managerial types are not so
explicit as change manager with (α=0,67) and analytical manager with (α=0,69) that the cronbach alpha levels
are below 0.70.
In terms of the results, the most valuable manager type is Adoptive Manager (α=0,79). The grey colour
shows imitative aspects of learning. Learning process has the most important and general tendency in Turkish
managers’ characteristics. First Learning and imitating, than developing (indigo) their knowledge and showing
their experiences in action (red) are the most important behaviours of Turkish Managers. Analytical (blue) and
change (yellow) managers are also be defined. Finally, in order, grey, indigo, and red are prior colours of Turkish
managers. Secondly, blue and yellow colours are also available within these managers.

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Conclusion
The SMTI, is a measure of managerial styles but not effectiveness. There are innumerable colour
combinations which will affect the shading of a particular managerial type. Different combinations of colour can
be seen in different cultures. Some “colours” are more prevalent in one culture than is to another. The
managerial spectrum inevitably reflects the “surface structure” of a manager’s personality. His/her “deep
structure” will be affected by the particular national, corporate and professional culture of which s/he forms a
part.
The eight “colours” of manager types can be “vertically” considered as eight sub-processes of learning
or innovation. Yellow shows freedom loving person, the green shows entrepreneurship. Grey reflects imitative
aspects of learning, at an early stage of information processing, as compared with indigo type insight at a later
stage. Violet reflects a creative imagination, prior to the orange aspect of innovation, which incorporates
closeness to the customer. Analytical blue shows more methodical managers. Red means more action and
working hard. Managers may be liable to retain their basic managerial orientation throughout their career and
their support colours might vary over time.
In this research, five managerial types were found. In order, adoptive, developmental, action, change,
and analytical managerial types could be identified within the sample. Innovative, entrepreneurial and
humanistic managerial types could not be identified within the sample. As colour spectrum, grey, indigo, red,
blue and yellow colours are important within Turkish managers. Both bright and pastel tones show a kind of
managerial diversity in Turkish managerial style as its culture which is in between west and east.
In the future researches, the same research might be conducted in different Supermarket Chains in
retailing sectors in different cultures. It may be possible to define new types and colours of managers.

References
Baruch, Y. &amp; Lessem, R. (1995). Managerial Development through self and group evaluation of managerial style. Journal of
Management Development. 14(1): 34-39.
Baruch, Y. &amp; Lessem, R. (1997). The Spectral Management Type Inventory- a Validation Study. Journal of Managerial
Psychology. 12(6): 365-382.
Gardner, H. (1993). Frames of Mind, Paladin, London.
Kingsland, K. (1984). The personality spectrum, unpublished working paper.
Lessem, R. (1987). Intrapreneurship; How to be an Enterprising Individual in a Successful Business, Wildwood House,
Aldershot.
Lessem, R. (1990). Developmental Management, Basil Blackwell, Oxford.
Lessem, R. (1991). Total Quality Learning, Basil Blackwell, Oxford.
Lessem, R. &amp; Baruch, Y. (1999). Colour your Managerial type: Colour your Organization. Career Development
International. 4(1): 11-18.
Lessem, R. &amp; Baruch, Y. (2000). Testing the SMTI and Belbin Inventories in Top Management Teams. Leadership and
Organization Development. 21(2): 75-83.
Steiner, R. (1966). Study of Man, London: Rudolf Steiner Press.

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                <text>This research presents Spectral Management Types and carrying out of these styles  in Turkish managers. This approach leads to eight different kinds of management types.  Spectral theory of personality consists of three important characteristics of a manager –  cognitive, affective, and behavioural. In this research Spectral Management Type Inventory  (SMTI) is used for Turkish managers in a supermarket store. The research is conducted with  mixed methodology. Both qualitative and quantitative methods are conducted. At the end of  the research, just five managerial types are determined. In terms of their colours, Turkish  managers have large managerial perspectives.</text>
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                    <text>1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

Forecasting of Construction Growth and Investment in Turkey
Filiz ÖZKAN
Kaynarca Seyfettin Selim Vocational School
Sakarya University,
Kaynarca, Sakarya, Turkey
fozkan@sakarya.edu.tr
Ömer ÖZKAN
Department of Construction
Sakarya University
Sakarya, Turkey
omerozkan@sakarya.edu.tr

Abstract: The construction sector is regarded as a significant factor influencing economic
policies in developing countries like Turkey. Construction investments play an important role
in short term economic growth whereas infrastructure investments are vital in long term
growth. Developing countries utilize their construction sectors as regulators. In this study,
forecasting of construction growth and construction investment was analyzed in Turkey.
ARIMA models were used in this study for forecasting of Construction growth and
construction investments. It has been seen that, the variables taken at hand is explained at an
important rate with their own delayed variables.

Introduction
Construction industry and investment is an important determinant in developing economies. Developing
countries utilize their construction sectors as regulators. These investments affected by the government policies
as governments usually regulate the economy (Wigren and Wilhelmsson, 2007; Easterly and Rebelo,1999;
Canning et al., 1994; Sanchez-Robles 1998). That is, they tend to lessen construction projects and cut off funds
fostering this sector when the economy enters a very rapid growth pace and refresh the sector when the economy
suffers from demand shortage and the unemployment rate increases. The construction sector relate to activities
of capital investments in construction. Construction products are a function of investments made in other sectors.
This sector has undertaken a key role in transition from economic stagnation to growth in terms of the inputs it
utilizes and employment it creates, its contribution to the national revenue, its role in creating new employment
fields and opportunities and its relation with other industries Öcal et al. (2007).
Construction sector investments have been classified as Building+Residential (Government),
Building+Residential (private) investment and infrastructure. Except from Building+Residential (private) these
sectors investments have effects of Gross Domestic Product (GDP). There is a clear cointegration between
“GDP-infrastructure investments” and “GDP-building+residental (government) investments”. It has been
concluded that the long term relation in infrastructure investments are not affected by economic shocks in the
short run; however building and residential (government) investments are affected by short term shocks (Ozkan
and Ozkan, 2009). Because of this, the estimates of construction investments take place an important place at the
economies in economical crisis. When it is reviewed that one of the important reasons of the economical crisis
boomed in year 2008 is the mortgage financial system, its importance increases once more.
In this study, forecasting of Construction growth and construction investment was analyzed in Turkey.
ARIMA models are used in this study for forecasting of Construction growth and construction investments.
Construction growth and investment data (1987-2007 June periods) used in this study.

Data and Economic Model
Data collection
In this study makes use of construction growth items. This items are Infrastructure Investment,
Building+residental (government), Building+residental (private) investments monthly data. Data have been
collected from statistics of Central Bank of Republic of Turkey. Construction growth, infrastructure, building
and residential (government), building and residential (private) refers to current prices and 1987:01-2007:01

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period level expenditure data. Values are given in New Turkish Lira. In the analysis stage, logarithmic values
pertaining to series were used and series have been cleared off seasonal effects as well as the trend effect.
Series’ stationary structures have been analyzed via Augmented Dickey Fuller (ADF) unit root test.
ARIMA test has been employed in order to forecast.
Unit Root Test
The unit root test is executed by way of the following formulation.
n

∆Yt = a + ρYt −1 + δT + ∑ b1i ∆Yt −i + ε t
i =1

i= 1,2,…,n
(1)
∆Yt=Yt-Yt-i,
(2)
α, is a drift term, and T is the time trend with the null hypothesis, n is the number of lags necessary to
obtain white noise and ε is the error term. Note that failing to reject Ho implies the time series is non-stationary.
Ho: ρ=0,
H1: ρ≠0,
(3)
Arima Models
ARIMA models are, in theory, the most general class of models for forecasting a time series which can
be stationarized by transformations such as differencing and logging. In fact, the easiest way to think of ARIMA
models is as fine-tuned versions of random-walk and random-trend models: the fine-tuning consists of adding
lags of the differenced series and/or lags of the forecast errors to the prediction equation, as needed to remove
any last traces of autocorrelation from the forecast errors.
A common approach for modeling unvaried time series is the autoregressive (AR) model:
Yt = αo + α1Yt-1 + α2Yt-2 + …+ αn Yt-n + ut
(4)
Another common approach for modeling unvaried time series models is the moving average (MA)
model:
Yt = αo + α1ut - α2ut-1 - …- αn ut-n
(5)
Where Yt is the time series, ao is the mean of the series, ut-i are white noise, and α1……. α n are the
parameters of the model. The value of n is called the order of the MA model.
Box and Jenkins detailed an approach that combines the moving average and the autoregressive
approaches in the book (Box, Jenkins, and Reinsel, 1994). Box and Jenkins was in developing a systematic
methodology for identifying and estimating models that could incorporate both approaches. This makes BoxJenkins models a powerful class of models. The most general Box-Jenkins model includes difference operators,
autoregressive terms, moving average terms, seasonal difference operators, seasonal autoregressive terms, and
seasonal moving average terms. This stage is founded on the study of autocorrelation and partial autocorrelation
(Box, Jenkins, and Reinsel, 1994; Dobre and AnaMaria, 2008)
The Box-Jenkins ARMA model is a combination of the AR and MA models as follows:
Yt = ao + a1Yt-1 + a2Yt-2 + …+ an Yt-n + ut + b1ut-1 + … + bput-p
(6)

Forecasting Result and Discussion
Unit Root Test Results
Forecasting of construction growth and investment are analyzed in Macro-economic time series are
generally characterized by unit root of the stochastic process which reveals the relevant datum. Generalized ADF
unit roots tests were employed in this study to determine time series characteristics of data. The fixed term model
with trend was used in ADF unit root test. The results of ADF unit root test on series are presented in [Table 1].
Table 1: Unit root test results
Level
Difference
ADF
Lag
ADF
Lag
Construction Growth
-0.34
3
-8.44
3
Private (Build.+Res.)
-0.90
1
-6.91
6
Public (Build.+Res.)
-0.631
4
-14.1
2
Infrastruture
-1.19
6
-11.6
2
Note: Numbers in lag column represent lag numbers determined according
to the Schwartz criteria. McKinnon critical values for fixed term ADF
model with trend are as follows: -3.46for %1, -2.87 for %5, -2.57 for %10.

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According to ADF test results, Construction Growth, Private (Build.+Res.), Public (Build.+Res.) and
Infrastruture investment series are not stationary [I(1)]. Series were differentiated of order one to become
stationary. Graphics of series in non-stationary and stationary status are presented in [Figure 1, 2, 3 and 4].
0.3
16

0.2
14

0.1
12

0.0
10

-0.1

8

-0.2

6

-0.3

4

-0.4
88

90

92

94

96

Non-stationary series

98

00

02

years

04

06

88

90

92

94

96

CONSTGROWTH

00

02

CONST GROW T H

Figure1: Infrastructure investment

Figure 2: Private (Build.+Res.) investment

Figure 3: Public (Build.+Res.) investment

366

98

Non-stationary series

04

years

06

�1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

Figure 4: Infrastructure investment
ARIMA Test Results
[Table 2] show ARIMA model results for Construction Growth, Private (Build.+Res.), Public
(Build.+Res.) and infrastructure investments.

Coefficients
b0
AR(3)
AR(9)
AR(12)
MA(3)
MA(6)
MA(9)
MA(12)

Table 2: ARIMA Model Regression Results
Construction
Private
Public
Growth
(Build.+Res.) (Build.+Res.) Infrastruture
-0.003
-0.01
-0.006
-0.001
(0.65)
(0.39)
(0.72)
(0.85)
0.11
0.52
-0.50
(0.00)
(0.00)
(0.00)
-0.11
(0.00)
0.58
0.79
0.34
-0.32
(0.00)
(0.00)
(0.00)
(0.00)
-0.38
-1.01
0.21
(0.00)
(0.00)
(0.00)
0.38
0.26
-0.21
(0.00)
(0.00)
(0.00)
-0.19
(0.00)
0.35
0.75
(0.00)
(0.00)

Special Statistics
Construction
Private
Public
Coefficients
Growth
(Build.+Res.) (Build.+Res.)
R2
0.50
0.71
0.32
DW
2.08
2.09
2.05
Fprob.
0.00
0.00
0.00
0.41
0.31
0.09
LM Test
(0.66)
(0.72)
(0.91)
4.25
1.68
1.25
ARCH Test
(0.04)
(0.19)
(0.26)

Infrastruture
0.36
2.09
0.00
0.13
(0.87)
1.46
(0.22)

Models of estimates have been constructed for Construction Growth, Private (Build.+Res.), Public
(Build.+Res.) and infrastructure investments. When the results are examined, it is seen in the construction
growth variables’ forecasting models that it is usually the most explanatory variable the value of the variable

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�1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

which explains best the period to be estimated related to its period of one year ago. Besides this, it is seen that
the periods which are retarded from the period to be estimated of 3,6 and 9 months are also effective.
When it is looked at the general construction growth results, R2 values are calculated as 0.50, 0.71, 0.32
and 0.36 in order. These results express that general construction growth is explained at the rate of R2 with its
own retarded values. For the reason that Turkish economy does not have a completely stable structure, as the
economical variables are affected from other external effects, only its retarded variables and explanation rate are
at the values to be taken into consideration.

Conclusion
In the studies at where the relationship between economical growth and construction growth is
examined, the existence of a strong mutual relationship is emphasized. It is clearly seen in the studies that
construction growth is used as a regulator especially at countries which are developing. The assumption that the
crisis experienced in the world is sourced by the mortgage financial crisis and that the exit from the crisis shall
be with the normalization which shall be attained at the construction sector carries a quality to validate these
studies. For this reason, in our study, an estimate model of the construction growth has been constructed. .
In our study, the Construction growth, private (Build.+Res.), Public (Build.+Res.) and infrastructure
investments estimate models of year 1987-2006 has been constructed. For this purpose, in our study, it is
looked at the stagnancy structures of the series with ADF unit root test and ARIMA estimate model has been
constructed. It is reached to the conclusion that the rate of explaining the data of which their estimate models
have been constructed with their own variables is not very high and this result from the structure of the Turkish
economy which is not completely stable and that it is affected from many other external factors.

References
Wigren, R. and Wilhelmsson, M. (2007). Construction investments and economic growth in Western Europe. Journal of
Policy Modeling, 29, 439–451.
Easterly, W. and Rebelo, S. (1993). Fiscal policy and economic growth: an empirical investigation. Journal of Monetary
Economics, 32, 417– 458.
Canning, D., Fay, M. and Perotti, R., (1994). Infrastructure and growth. In: Bsaldassarri, M., Paganetto, M., Phelps, E.S.
(Eds.), International Differences in Growth Rates. St. Martins Press. New York. 285– 310.
Sanchez-Robles, B. (1998). Infrastructure investment and growth: some empirical evidence. Contemporary Economic Policy,
16, 98–108.
Ocal, M.E., Oral Laptali E., Erdis, E. &amp; Vural, G. (2007). Industry financial ratios-application of factor analysis in Turkish
Construction Industry. Building and Environment, 42, 385-392.
Özkan, F., Özkan, Ö. (2009). Construction Investment And Economic Growth: Turkey. International Conference of
Arts,Science,Management and Engineering. April 23-25, Goa, India.
Box. G. E. P., Jenkins. G. M. and Reinsel. G. C. (1994). Time Series Analysis. Forecasting and Control. 3rd ed.. Prentice
Hall. Englewood Clifs.
Dobre, I. and AnaMaria, A.A. (2008). Modelling Unemployment Rate Using Box-Jenkins Procedure. Journal of Applied
Quantitative Methods, 3 (2). 156-166.

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                <text>Forecasting of Construction Growth and Investment in Turkey</text>
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ÖZKAN, Ömer</text>
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                <text>The construction sector is regarded as a significant factor influencing economic  policies in developing countries like Turkey. Construction investments play an important role  in short term economic growth whereas infrastructure investments are vital in long term  growth. Developing countries utilize their construction sectors as regulators. In this study,  forecasting of construction growth and construction investment was analyzed in Turkey.  ARIMA models were used in this study for forecasting of Construction growth and  construction investments. It has been seen that, the variables taken at hand is explained at an  important rate with their own delayed variables.</text>
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