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                    <text>The Impact of Supply Chain Management Practices on Competitive
Advantage and Organizational Performance;
Case: Companies in Bosnia and Herzegovina
Adnan Halilović
International Burch University
Bosnia and Herzegovina
ahllvc@gmail.com
Erkan Ilgün
International Burch University
Bosnia and Herzegovina
erkan.ilgun@ibu.edu.ba

Abstract: Over the past decade, the traditional purchasing and logistics functions have evolved
into a broader strategic approach to materials and distribution management known as supply
chain management (SCM). Effective SCM has become a potentially valuable way of securing
competitive advantage and improving organizational performance since competition is no longer
between organizations, but among supply chains. Facing uncertain environments, firms have
strived to achieve greater supply chain collaboration to leverage the resources and knowledge of
their suppliers and customers. This research conceptualizes and develops five dimensions of
SCM practice and tests the relationships between SCM practices, competitive advantage, and
organizational performance in Bosnia and Herzegovina. Research will be conducted via
questionnaire and the target groups are the companies in Bosnia and Herzegovina with
developed supply chain management. According to the previous researches the results should
indicate that higher levels of SCM practice can lead to enhanced competitive advantage and
improved organizational performance. Also, competitive advantage can have a direct, positive
impact on organizational performance.
Keywords: Supply chain management; Competitive advantage; Organizational performance;
Structural equation modeling.

178

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                <text>Over the past decade, the traditional purchasing and logistics functions have evolved into a broader strategic approach to materials and distribution management known as supply chain management (SCM). Effective SCM has become a potentially valuable way of securing competitive advantage and improving organizational performance since competition is no longer between organizations, but among supply chains. Facing uncertain environments, firms have strived to achieve greater supply chain collaboration to leverage the resources and knowledge of their suppliers and customers. This research conceptualizes and develops five dimensions of SCM practice and tests the relationships between SCM practices, competitive advantage, and organizational performance in Bosnia and Herzegovina. Research will be conducted via questionnaire and the target groups are the companies in Bosnia and Herzegovina with developed supply chain management. According to the previous researches the results should indicate that higher levels of SCM practice can lead to enhanced competitive advantage and improved organizational performance. Also, competitive advantage can have a direct, positive impact on organizational performance.    Keywords: Supply chain management; Competitive advantage; Organizational performance; Structural equation modeling.  </text>
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                    <text>Student Perception of Bologna System of Education in B&amp;H – Private
University Case Study
Minela Hadžić
International Burch University
Bosnia and Herzegovina
minela220@hotmail.com
Nataša Tandir
International Burch University
Bosnia and Herzegovina
natasa.tandir@ibu.edu.ba
Abstract: Greater mobility of students, better conditions for studying, more practice, competition
in the domestic and European market - these are characteristics of Bologna system which are
partially achieved in B&amp;H, according to previous researches. Students are more likely to say:
“Each professor has its own Bologna system’’. The purpose of this study is to see real situation
on one private University in B&amp;H from students’ perspective. Questionnaire is designed and
used to survey randomly selected students from University. Data were analyzed by using
descriptive statistics, Chi-square, regression and correlation. Findings show that knowledge
about Bologna system of education is low and the main reason is low University role in
informing students about current educational system. Likewise, students perceive poor
engagement of professors as a worst thing about Bologna, but, despite all disadvantages and
advantages, they think Bologna system of education is better than traditional system.
Keywords: Bologna system, education, student perception, B&amp;H.

169

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TANDIR, Nataša</text>
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                <text>Greater mobility of students, better conditions for studying, more practice, competition in the domestic and European market - these are characteristics of Bologna system which are partially achieved in B&amp;H, according to previous researches. Students are more likely to say: “Each professor has its own Bologna system’’. The purpose of this study is to see real situation on one private University in B&amp;H from students’ perspective. Questionnaire is designed and used to survey randomly selected students from University. Data were analyzed by using descriptive statistics, Chi-square, regression and correlation. Findings show that knowledge about Bologna system of education is low and the main reason is low University role in informing students about current educational system. Likewise, students perceive poor engagement of professors as a worst thing about Bologna, but, despite all disadvantages and advantages, they think Bologna system of education is better than traditional system.    Keywords: Bologna system, education, student perception, B&amp;H.  </text>
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                    <text>The Role of School Management in Human Resources Management
Farzeta Gutić
University of Travnik
Bosnia and Herzegovina
farzetagutic71@gmail.com
Hanifa Obralić
University of Travnik
Bosnia and Herzegovina
obralich@hotmail.com
Abstract: Quality education in all studies, in numerous international conferences is recognized
as the only response to the new complex challenges of the twenty-first century.
The purpose of the reform is to modernize education at all levels of the education system, their
mutual alignment with internationally recognized standards and labor market needs. The focus
of attention is the modernization of the curriculum, assessment and certification of students and
teachers, with the proper equipment for schools. In addition it is necessary to improve the
quality of management education, to ensure the management, control and organization of
schools
in
a
modern,
democratic
and
inclusive
manner.
Management theory and practice as well, capturing the attention of both the scientific and
professional community. At the present time, management is defined as the systematic way of
directing individuals, groups, activities and operations with the aim of achieving organizational
goals with the resources that the organization has at its disposal.
Modern managers (executives) are performing tasks through routing (control) operations and
the organization, people and operations within the framework of products and services.
The most important issues related to management, refer to the social relationships that due to the
nature of the pedagogical process, significantly impacting the educational results. When we talk
about leadership, the dominant professional problems are related to the elements of
communication among personnel in the school, the way we motivate staff for the successful
achievement of the objectives, the styles that apply to the conduct of employees, conflict and
resolution, teamwork and cooperation, working climate and other.
Keywords: Governance, management, human resources, education, school

168

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OBRALIĆ, Hanifa</text>
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                <text>Quality education in all studies, in numerous international conferences is recognized as the only response to the new complex challenges of the twenty-first century.  The purpose of the reform is to modernize education at all levels of the education system, their mutual alignment with internationally recognized standards and labor market needs. The focus of attention is the modernization of the curriculum, assessment and certification of students and teachers, with the proper equipment for schools. In addition it is necessary to improve the quality of management education, to ensure the management, control and organization of schools in a modern, democratic and inclusive manner.  Management theory and practice as well, capturing the attention of both the scientific and professional community. At the present time, management is defined as the systematic way of directing individuals, groups, activities and operations with the aim of achieving organizational goals with the resources that the organization has at its disposal.     Modern managers (executives) are performing tasks through routing (control) operations and the organization, people and operations within the framework of products and services.  The most important issues related to management, refer to the social relationships that due to the nature of the pedagogical process, significantly impacting the educational results. When we talk about leadership, the dominant professional problems are related to the elements of communication among personnel in the school, the way we motivate staff for the successful achievement of the objectives, the styles that apply to the conduct of employees, conflict and resolution, teamwork and cooperation, working climate and other.    Keywords: Governance, management, human resources, education, school    </text>
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                    <text>The Relationship between Corporate Governance Performance and Stock
Return
Bener Güngör
Ataturk University
Turkey
bgungor@atauni.edu.tr
Abdulkadir Kaya
Ataturk University
Turkey
akadirkaya@atauni.edu.tr
Tuğba Eyceyurt Batir
Ataturk University
Turkey
t.eyceyurt@hotmail.com
Ünal Gülhan
Ataturk University
Turkey
unalhan@atauni.edu.tr
Abstract: The effect of the application of corporate governance principles by companies on
shareholders have been an attractive topic in finance literature. There are several studies about
this topic that have couple of different conclusions. The aim of this study is to determine if the
prices of stock exchange securities increase or decrease after attending to corporate governance
index. Twelve companies, members of CGI whose stocks are traded in ISE are considered. By
this aim it has been done co-integration test between Istanbul Stock Exchange CGI and Istanbul
Stock Exchange 100 Index. It is found a relationship between two variables in the long term.
Then we considered 12 companies which have CGI rating between the year 2007-2013 and we
explored if they have abnormal return 5 days before and after CGI rating is declared. Results of
the analysis show that most of the companies have abnormal returns before and after 5 days
from declaration date. So, it is concluded that shareholder prices CGI ratings in addition to
other information about corporations.
Keywords: Corporate governance, corporate governance index, Stock return, abnormal return.

118

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KAYA, Abdulkadir
BATIR, Tugba Eyceyurt</text>
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                <text>The effect of the application of corporate governance principles by companies on shareholders have been an attractive topic in finance literature. There are several studies about this topic that have couple of different conclusions. The aim of this study is to determine if the prices of stock exchange securities increase or decrease after attending to corporate governance index. Twelve companies, members of CGI whose stocks are traded in ISE are considered. By this aim it has been done co-integration test between Istanbul Stock Exchange CGI and Istanbul Stock Exchange 100 Index. It is found a relationship between two variables in the long term. Then we considered 12 companies which have CGI rating between the year 2007-2013 and we explored if they have abnormal return 5 days before and after CGI rating is declared. Results of the analysis show that most of the companies have abnormal returns before and after 5 days from declaration date. So, it is concluded that shareholder prices CGI ratings in addition to other information about corporations.    Keywords: Corporate governance, corporate governance index, Stock return, abnormal return.     </text>
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                    <text>Executive Issues in Service Businesses
ZehraGül
Kahramanmaras University
Turkey
z.gul@ksu.edu.tr
Abdullah Soysal
Kahramanmaras University
Turkey
asoysal2005@hotmail.com
Abstract: This study aims to contribute to the academic literature by investigating the
perceptions of senior hotel managers on the managerial problems in their businesses in South
and Southeast regions of Turkey, which are important for Turkish tourism industry. Survey
technique was utilized in the study for data collection. And, the questionnaire was applied to
the study population that consists of managers of five-star hotels in South and Southeast
region of Turkey. The resulting data were analyzed and interpreted using SPSS 12.0 software,
and the results of the study were presented in accordance with this analysis. In the study, the
independent variables were limited to the managerial issues. On the other hand, the gender,
education level, management training status, promotions and term of offices of the managers
were analyzed within the scope of dependent variables.
Keywords: Service Business, Managerial Problems, Tourism Sector.

179

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                <text>This study aims to contribute to the academic literature by investigating the perceptions of senior hotel managers on the managerial problems in their businesses in South and Southeast regions of Turkey, which are important for Turkish tourism industry. Survey technique was utilized in the study for data collection. And, the questionnaire was applied to the study population that consists of managers of five-star hotels in South and Southeast region of Turkey. The resulting data were analyzed and interpreted using SPSS 12.0 software, and the results of the study were presented in accordance with this analysis. In the study, the independent variables were limited to the managerial issues. On the other hand, the gender, education level, management training status, promotions and term of offices of the managers were analyzed within the scope of dependent variables.    Keywords: Service Business, Managerial Problems, Tourism Sector.    </text>
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                    <text>Executive Issues in Service Businesses
Zehra Gül
Kahramanmaras University
Turkey
z.gul@ksu.edu.tr
Abdullah Soysal
Kahramanmaras University
Turkey
asoysal2005@hotmail.com
Abstract: This study aims to contribute to the academic literature by investigating the
perceptions of senior hotel managers on the managerial problems in their businesses in South
and Southeast regions of Turkey, which are important for Turkish tourism industry. Survey
technique was utilized in the study for data collection. And, the questionnaire was applied to the
study population that consists of managers of five-star hotels in South and Southeast region of
Turkey. The resulting data were analyzed and interpreted using SPSS 12.0 software, and the
results of the study were presented in accordance with this analysis. In the study, the
independent variables were limited to the managerial issues. On the other hand, the gender,
education level, management training status, promotions and term of offices of the managers
were analyzed within the scope of dependent variables.
Keywords: Service Business, Managerial Problems, Tourism Sector.

179

�179

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                <text>Over the past decade, the traditional purchasing and logistics functions have evolved into a broader strategic approach to materials and distribution management known as supply chain management (SCM). Effective SCM has become a potentially valuable way of securing competitive advantage and improving organizational performance since competition is no longer between organizations, but among supply chains. Facing uncertain environments, firms have strived to achieve greater supply chain collaboration to leverage the resources and knowledge of their suppliers and customers. This research conceptualizes and develops five dimensions of SCM practice and tests the relationships between SCM practices, competitive advantage, and organizational performance in Bosnia and Herzegovina. Research will be conducted via questionnaire and the target groups are the companies in Bosnia and Herzegovina with developed supply chain management. According to the previous researches the results should indicate that higher levels of SCM practice can lead to enhanced competitive advantage and improved organizational performance. Also, competitive advantage can have a direct, positive impact on organizational performance.    Keywords: Supply chain management; Competitive advantage; Organizational performance; Structural equation modeling.  </text>
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                    <text>The Social Work Perspective of Civil Society Organizations in Turkey
HüseyinGül
Adnan Menderes University
Turkey
huseyingul@adu.edu.tr
Ahmet Pekcan
Adnan Menderes University
Turkey
apekcan@adu.edu.tr
Abstract:Civil Society Organizations (CSOs) [i.e. Non-Governmental Organizations (NGOs)]
come out to be important entities due to the recent changes in the traditional perception about
the state and the restriction of the power of the government. CSOs are known to play key roles
in the determination of the political, cultural, economic and social boundaries of state and the
political identities that are at the core of the liberal democratic system, and in forming of the
social policies. The controversies and debates over the non-governmental or civil society
issues seem to focus to a great extent on the relation between these organizations and state.
Non-governmental or civil society refers to "apolitical society". This does not refer to a
society that is aloof from politics rather envisions a society that has spaces that government
cannot intervene. Moreover, this type of society is in a position to influence political
authority, shape and articulate its existence and demands that are often social in nature
independent of the political authority.
CSOs that attained an important status in the liberal democratic system contribute to the
development of the society; help the solutions of problems in a wide variety of areas ranging
from economic development to struggling poverty, from environment protection to animal
rights, from education to collaboration in the social cultural areas. In this study, CSOs that
vary with respect to the functions they perform in social life are viewed from a social work
perspective. To this end, the study begins with a brief mention of the historical course and
legal foundations of civil society in Turkey. Subsequently, focusing on a sample of CSOs that
deal with primarily charity work in Turkey in terms of their goals, operations and
organizational structure the study attempts to develop a perspective regarding the current
status and activities of these organizations in Turkey.
Keywords:Civil Society, Civil Society Organizations, Social Work, Social Activity, Charity,
Collaboration.

181

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                <text>Civil Society Organizations (CSOs) [i.e. Non-Governmental Organizations (NGOs)] come out to be important entities due to the recent changes in the traditional perception about the state and the restriction of the power of the government. CSOs are known to play key roles in the determination of the political, cultural, economic and social boundaries of state and the political identities that are at the core of the liberal democratic system, and in forming of the social policies. The controversies and debates over the non-governmental or civil society issues seem to focus to a great extent on the relation between these organizations and state. Non-governmental or civil society refers to "apolitical society". This does not refer to a society that is aloof from politics rather envisions a society that has spaces that government cannot intervene. Moreover, this type of society is in a position to influence political authority, shape and articulate its existence and demands that are often social in nature independent of the political authority.     CSOs that attained an important status in the liberal democratic system contribute to the development of the society; help the solutions of problems in a wide variety of areas ranging from economic development to struggling poverty, from environment protection to animal rights, from education to collaboration in the social cultural areas. In this study, CSOs that vary with respect to the functions they perform in social life are viewed from a social work perspective. To this end, the study begins with a brief mention of the historical course and legal foundations of civil society in Turkey. Subsequently, focusing on a sample of CSOs that deal with primarily charity work in Turkey in terms of their goals, operations and organizational structure the study attempts to develop a perspective regarding the current status and activities of these organizations in Turkey.  Keywords: Civil Society, Civil Society Organizations, Social Work, Social Activity, Charity, Collaboration.    </text>
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                    <text>The Social Work Perspective of Civil Society Organizations in Turkey
Hüseyin Gül
Adnan Menderes University
Turkey
huseyingul@adu.edu.tr
Ahmet Pekcan
Adnan Menderes University
Turkey
apekcan@adu.edu.tr
Abstract: Civil Society Organizations (CSOs) [i.e. Non-Governmental Organizations (NGOs)]
come out to be important entities due to the recent changes in the traditional perception about
the state and the restriction of the power of the government. CSOs are known to play key roles in
the determination of the political, cultural, economic and social boundaries of state and the
political identities that are at the core of the liberal democratic system, and in forming of the
social policies. The controversies and debates over the non-governmental or civil society issues
seem to focus to a great extent on the relation between these organizations and state. Nongovernmental or civil society refers to "apolitical society". This does not refer to a society that is
aloof from politics rather envisions a society that has spaces that government cannot intervene.
Moreover, this type of society is in a position to influence political authority, shape and
articulate its existence and demands that are often social in nature independent of the political
authority.
CSOs that attained an important status in the liberal democratic system contribute to the
development of the society; help the solutions of problems in a wide variety of areas ranging
from economic development to struggling poverty, from environment protection to animal rights,
from education to collaboration in the social cultural areas. In this study, CSOs that vary with
respect to the functions they perform in social life are viewed from a social work perspective. To
this end, the study begins with a brief mention of the historical course and legal foundations of
civil society in Turkey. Subsequently, focusing on a sample of CSOs that deal with primarily
charity work in Turkey in terms of their goals, operations and organizational structure the study
attempts to develop a perspective regarding the current status and activities of these
organizations in Turkey.
Keywords: Civil Society, Civil Society Organizations, Social Work, Social Activity, Charity,
Collaboration.

181

�181

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PEKCAN, Ahmet</text>
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                <text>Civil Society Organizations (CSOs) [i.e. Non-Governmental Organizations (NGOs)] come out to be important entities due to the recent changes in the traditional perception about the state and the restriction of the power of the government. CSOs are known to play key roles in the determination of the political, cultural, economic and social boundaries of state and the political identities that are at the core of the liberal democratic system, and in forming of the social policies. The controversies and debates over the non-governmental or civil society issues seem to focus to a great extent on the relation between these organizations and state. Non-governmental or civil society refers to "apolitical society". This does not refer to a society that is aloof from politics rather envisions a society that has spaces that government cannot intervene. Moreover, this type of society is in a position to influence political authority, shape and articulate its existence and demands that are often social in nature independent of the political authority.     CSOs that attained an important status in the liberal democratic system contribute to the development of the society; help the solutions of problems in a wide variety of areas ranging from economic development to struggling poverty, from environment protection to animal rights, from education to collaboration in the social cultural areas. In this study, CSOs that vary with respect to the functions they perform in social life are viewed from a social work perspective. To this end, the study begins with a brief mention of the historical course and legal foundations of civil society in Turkey. Subsequently, focusing on a sample of CSOs that deal with primarily charity work in Turkey in terms of their goals, operations and organizational structure the study attempts to develop a perspective regarding the current status and activities of these organizations in Turkey.  Keywords: Civil Society, Civil Society Organizations, Social Work, Social Activity, Charity, Collaboration.  </text>
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                    <text>Information Technologies and Education of Economists
Dražena Gašpar
University of Mostar
Bosnia and Herzegovina
drazena.gaspar@sve-mo.ba
Mirela Mabić
University of Mostar
Bosnia and Herzegovina
mirela.mabic@sve-mo.ba

Abstract: The aim of the paper is to present how usage of different software tools in solving
business problems could help students of economy to better integrate theoretical knowledge from
different economics subjects and to enhance their technological skills. Namely, IT plays crucial
role during the problem-based learning process, serving as a critical tool for information
searching, organizing and analyzing data, and presenting solutions. The paper presents the way
of use of information technology in education of economists, particularly at Faculty of
Economics Mostar and course named Business Intelligence (BI). It is obliged course for students
of Management and Business Informatics majors. At the beginning of BI course we interviewed
students and discussed their expectations related to proposed learning methods. At the end of the
BI course we also interviewed students and discussed fulfilment of their expectations. Namely, BI
course implements problem-based learning process through combination of the theoretical
knowledge and practical problem solving by using different IT tools. Students focus attention on
theoretical knowledge as well as peculiarities of solving problems. They are concentrating on
operational context of the practical problem, trying to conceptualize it and deduce solutions
acceptable in the project. Every student creates her/his knowledge and structure, makes sense of
theories and parts of their reality in her/his own way. Applying information technology as a tool
for learning in curriculum areas enables students to develop the knowledge, skills and capacity
to use IT in specific field and to be more successful in achieving curriculum outcomes. Through
analysis of students expectations/fulfilment related to course learning methods, paper presents
how IT could reshape the educational landscape by transforming the content and modes of
acquisition of learning as well as how the implementation of IT is inseparable from the process
of curriculum development and implementation of problem-based learning.

Keywords: Information technology, Higher education, Problem-based learning, Curriculum
development, Knowledge acquisition.

140

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MABIĆ, Mirela</text>
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                <text>The aim of the paper is to present how usage of different software tools in solving business problems could help students of economy to better integrate theoretical knowledge from different economics subjects and to enhance their technological skills. Namely, IT plays crucial role during the problem-based learning process, serving as a critical tool for information searching, organizing and analyzing data, and presenting solutions. The paper presents the way of use of information technology in education of economists, particularly at Faculty of Economics Mostar and course named Business Intelligence (BI). It is obliged course for students of Management and Business Informatics majors. At the beginning of BI course we interviewed students and discussed their expectations related to proposed learning methods. At the end of the BI course we also interviewed students and discussed fulfilment of their expectations. Namely, BI course implements problem-based learning process through combination of the theoretical knowledge and practical problem solving by using different IT tools. Students focus attention on theoretical knowledge as well as peculiarities of solving problems. They are concentrating on operational context of the practical problem, trying to conceptualize it and deduce solutions acceptable in the project. Every student creates her/his knowledge and structure, makes sense of theories and parts of their reality in her/his own way. Applying information technology as a tool for learning in curriculum areas enables students to develop the knowledge, skills and capacity to use IT in specific field and to be more successful in achieving curriculum outcomes. Through analysis of students expectations/fulfilment related to course learning methods, paper presents how IT could reshape the educational landscape by transforming the content and modes of acquisition of learning as well as how the implementation of IT is inseparable from the process of curriculum development and implementation of problem-based learning.    Keywords: Information technology, Higher education, Problem-based learning, Curriculum  development, Knowledge acquisition.  </text>
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                    <text>Utilization of Social Media in Business Advertising in Central Bosnia Canton
Nafija Filipović
International Burch University
Bosnia and Herzegovina
filipovic_nafija@hotmail.com
Meliha Handžić
International Burch University
Bosnia and Herzegovina
meliha.handzic@ibu.edu.ba

Abstract: The purpose of this study is to investigate the utilization of social media in the context
of business advertising in Central Bosnia Canton. Typically, companies in Bosnia and
Herzegovina employ traditional advertising, but more recently these companies are starting to
use social media for alternative advertising and consequently becoming more satisfied. Most of
the companies are already developing efficient ways of promoting their goods and services
through social media. The remaining ones are getting in touch with such technologies. This study
used a survey method (online and via telephone) as the main research tool to examine 50
randomly chosen companies on their advertising strategies. The research model proposed for the
study consisted of the following variables: perceptions, usage and effects of social media on
business performance. The study found out that customer behavior, awareness of the potential of
social media, positioning and building the brand of the company, all play an important role in
the process of utilization of social media. On the basis of these study findings it can be concluded
that social media has a substantial influence on people and businesses. It is taking a major role
in advertising in Bosnia and Herzegovina. This developing trend provides a plenty of
opportunities for future research.
Keywords: Social media, advertising, perceptions, effects and usage of social media.

137

�137

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                <text>FILIPOVIĆ, Nafija
HANDŽIĆ, Meliha</text>
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          <element elementId="94">
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                <text>The purpose of this study is to investigate the utilization of social media in the context of business advertising in Central Bosnia Canton. Typically, companies in Bosnia and Herzegovina employ traditional advertising, but more recently these companies are starting to use social media for alternative advertising and consequently becoming more satisfied. Most of the companies are already developing efficient ways of promoting their goods and services through social media. The remaining ones are getting in touch with such technologies. This study used a survey method (online and via telephone) as the main research tool to examine 50 randomly chosen companies on their advertising strategies. The research model proposed for the study consisted of the following variables: perceptions, usage and effects of social media on business performance. The study found out that customer behavior, awareness of the potential of social media, positioning and building the brand of the company, all play an important role in the process of utilization of social media. On the basis of these study findings it can be concluded that social media has a substantial influence on people and businesses. It is taking a major role in advertising in Bosnia and Herzegovina. This developing trend provides a plenty of opportunities for future research.  Keywords: Social media, advertising, perceptions, effects and usage of social media.  </text>
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