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                    <text>Teaching Young Learners: The Importance of voice
Michael Fennell
Arab American University Jenin/ Jenin, Palestine
Key words: Young Learners Voice Chant
ABSTRACT
This workshop will look at the imporatnce of voice in teaching young learners. It is based on an actual lesson given
to fourth year students on a Teaching Young Learners course. It will take as its premise a quote from a British voice
coach: "Everyone comes into this world with a beautiful voice but then it becomes blocked. The natural voice wants
to come through but it gets stopped by the habitual voice." Participants will be led through a series of drama
techniques which focus on the voice (taken from Maley and Duff 2009). These will then be applied to a children's
chant. After which the participants will be asked to incorporated the chant into a lesson plan. The feedback
discussion will focus on the appropriacy of using the activities both in training teachers and in teaching young
learners.

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                <text>Key words: Young Learners Voice Chant  ABSTRACT  This workshop will look at the imporatnce of voice in teaching young learners. It is based on an actual lesson given to fourth year students on a Teaching Young Learners course. It will take as its premise a quote from a British voice coach: "Everyone comes into this world with a beautiful voice but then it becomes blocked. The natural voice wants to come through but it gets stopped by the habitual voice." Participants will be led through a series of drama techniques which focus on the voice (taken from Maley and Duff 2009). These will then be applied to a children's chant. After which the participants will be asked to incorporated the chant into a lesson plan. The feedback discussion will focus on the appropriacy of using the activities both in training teachers and in teaching young learners.</text>
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                <text>The intent in putting this book together was to provide students with models of language, and ample opportunities to use them meaning fully, purposively, and creatively for self-expression, and thereby to gain practical experience, communicative skills, and confidence in using English.   The emphasis is on performance of language through developing ability to "think in English". The requirement is that students actively engage and participate in using language for communication and thereby develop their skills through interaction in English.   While emphasis is on fluency development, accuracy practice is also provided through the language modeled and subsequent exercises to help students enhance their communicative competence in using English.   </text>
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                    <text>Journal of Economic and Social Studies

Technological Progress as a Generator of Economic
Growth and Development
Mladen Rebić,
University of East Sarajevo
Bosnia and Herzegovina
rebicmladen@yahoo.co.uk
Nemanja Šarenac
University of East Sarajevo
Bosnia and Herzegovina
nemanja.sarenac@gmail.com
Abstract: Bosnia and Herzegovina (B&amp;H), as well as many

other countries in transition, was faced with inadequate
and insufficient technological progress, which is the result of
years of neglect of investment in science, research, and new
technology. This paper attempts to present the actual
situation in B&amp;H in terms of technological progress,
innovation and investment in scientific research, as well as
to offer basic guidelines for getting out of this difficult
situation. B&amp;H is located at the bottom of the all European
countries when it comes to innovation, research and new
technologies, and consequently it is not surprising that the
B&amp;H economy consistently recorded poor results. Investment
in research and development and employee education is the
primary goal of any successful company, whether it is a
small, medium-sized enterprise or oligopoly. Therefore, the
aim of this paper is to determine the guidelines i.e. strategic
objectives, which will constitute the basis for future progress
of B&amp;H in the field of technological progress. Empirical
research, which was conducted in order to determine the
strategic objectives, has been carried out by using a
questionnaire built on a sample of the leading experts in this
field in B&amp;H.

Keywords: Technological

Progress, Innovation, Research
and Development, Patents, ICT
Index.

JEL Classification: L10, L13
Article History

Submitted: 16 April 2013
Resubmitted: 1 July 2013
Accepted: 20 November 2013

http://dx.doi.org/10.14706/JEC
OSS11424

73

�Mladen Rebić, Nemanja Šarenac

Introduction
For decades, technological progress has been considered the key pillar of economic
development in the world. Consequently, investment in research and development
should be the primary goal of every company in B&amp;H, and also the state.
The progress and success of one country largely depends on science and technology,
research and innovation, but if one wants to talk about the existence of high-quality
research and technological competitiveness it is necessary to have sufficiently good
educational system, i.e. educated workforce, young scientists, researchers, and so on.
However, a good educational system implies the existence of active support and
protection by the state! B&amp;H cannot boast with high quality education and with
much care to invest in scientific research activities, new technologies, inventions and
inventors. The reason why the educational system, research, and thus technological
progress in Bosnia and Herzegovina, is in such a desperate position is the lack of
adequate support from the state.
Finland can be mentioned as a good example of success and taking care of human
capital, education, investing in innovation. In the period 1991 – 1995, Finland
increased investment in science and education for incredible 82%! The results were
impressive. In 1991, Finland was a country with serious problems i, but in 2000 it
realized a budget surplus of 7% and an unemployment rate of 10%. Thanks to
investment in education and new technologies, Finland regenerated and significantly
increased its technological competitiveness, which was driven by rising exports and
industrial production. Here, we speak about industry based on information
technology (IT industry), innovation and education, i.e. knowledge economy ii.
Position of the EU, in this field is not very good, compared to the rest of the world.
For many years, the EU has been trying, by size of funds for investment in research
and development, to catch up with the U.S. and Asian countries especially iii. It
suffices to say that in the top twenty companies in the world, by number of
innovations, EU has only two firms - German Siemens and Finnish Nokia. It should
be mentioned that the lead story on this topic belongs to companies from the U.S.,
followed by Japan and South Korea. Consequently, EU decision to establish
"Innovation Union" is no surprise. The main task of “Innovation Union” will be to
raise competitive readiness of the EU compared to the rest of the world in the field
of technological progress, i.e. investment in research and development.
74

Journal of Economic and Social Studies

�Technological Progress as a Generator of Economic Growth and Development

Therefore, it is necessary for B&amp;H to begin to follow the path already headed by
Finland, Turkey, China, India and so on. It is necessary to pay more attention to
education, scientific research, new technologies, as well as to prevent the outflow of
"brains" from Bosnia and Herzegovina.
The fact is that progress in the field of new technologies and technological progress
in B&amp;H is not possible without adequate help and support from the state. Bosnia
and Herzegovina has a very small investment in science, research and development,
and therefore it is very important that the already meager funding available is not
put into the wrong hands. Help from the state should primarily be directed towards
firms (entrepreneurs) who are willing to invest their capital in research and
development, employment, local and regional development, in order to stimulate
economic growth and technological progress. What are these companies? Which
market structures do they belong to? The first part of this paper will try to provide
an answer to these questions, in order to give guidance in which direction the
government support should be directed when it comes to research, innovation and
technological progress. In fact, all major research and analyses carried out in this area
are based on the hypothesis of Schumpeter (1928, 1942), which is based on the fact
that most of the innovations are implemented by large companies (monopolies).
Attention will be based on Schumpeter hypothesis, and the paper will try to come to
the knowledge what size of the company (the market structure) is most prepared for
serious investment in research and development, i.e. implementation of innovative
activities. On the one hand, there is the attitude of Schumpeter that favors highly
concentrated markets, i.e. large firms and on the other hand, especially in recent
times, there are more and more supporters of the opposite position involving that
the greatest willingness to invest in research and development is shown in the small
and medium-sized companies - competitive market structures. It is known that the
EU is on its way to increase technological competitiveness, giving special attention
and support to small and medium enterprises. In fact, there are serious indications
that the oligopoly is the most appropriate and best market structure, and also the
fastest market structure to implement certain innovative activities.
Due to the loose connection of scientific and business sector, universities and the
private sector, the constant neglect of the importance of technological progress,
B&amp;H is very low positioned in the field of technological readiness and innovation,
which is discussed in the second part of this paper.

75

�Mladen Rebić, Nemanja Šarenac

In the end, the paper will talk about ICT index, as one of many indices that will
enable us to study the competitor readiness and B&amp;H position, relative to other
countries in the region and the world, in the field of technological readiness and
progress.
Market Concentration and Innovation
Schumpeter's hypothesis
‘’The fundamental impulse that sets and keeps the capitalist engine in motion comes from
the new products, new methods of production or transportation, the new markets, new
forms of industrial organization that capitalist enterprise creates.’’
(Schumpeter, 1942)
As it has been already announced in the introduction of this paper, the starting point
of its analysis is Schumpeter's hypothesis, from his work "Capitalism, Socialism, and
Democracy" (Schumpeter 1942), that larger firms invest more in research and
development. Schumpeter’s view was based on the fact that the existence of large
firms and their market power are the basis for the implementation of large-scale
plans. According to Schumpeter large firms represent "the engine of economic
progress." However, the main problem of this approach to the problem might be the
fact that Schumpeter never explicitly explained why the big companies are better
innovators.
On the other hand, Schumpeter has provided two complex arguments - hypotheses
(Hutschenreiter, Leo, 1994: 52):
• Innovations increase more than proportionally with the size of the company,
• Innovations increase along with the increase of concentration.
During the past few decades, many experts in this field have tested these arguments.
The results to which most of them came are that they could not fully confirm the
claims of Schumpeter.
The small company also may have a relative advantage in innovation in terms of
highly innovative industries, in which highly educated workers are essential
components. Also, small firms have a relative advantage in innovation when it comes
to radical innovation, and also where production is more labor-intensive than
76

Journal of Economic and Social Studies

�Technological Progress as a Generator of Economic Growth and Development

capital-intensive. Under these conditions, and if there are no significant barriers to
market entry, a small company can access particular industry with more competitive
and flexible ideas, products and manufacturing processes, challenging the domicile
companies and continuously disrupting the existing patterns of production in a
given industry. The advantage of small businesses rely on the idea that firms with
high market power usually become "lethargic" in an effort to adapt to certain
changes in technology, and that they are more concerned about maintaining the
current technological development rather than initiating new investments in process
innovation iv. On the other hand, large firms have an advantage in innovation in
industries that are capital-intensive, and concentrated, and have the production of
differentiated products. Large companies have also advantages in innovation when
the environment is stable, where the tastes are not changing fast, and where the
product is standardized. Under these circumstances, specialization provides
cumulative advantage to current leaders, which allows large companies to achieve
abnormal profit, which they will be able to use later for the enormous investment in
research and development, and also for the hiring of professional managers and
engineers. Large firms possess more assets compared with small firms. Consequently,
large firms more easily access loans with more favorable interest rate, they are also
capable to quickly reduce their operating costs and invest more in innovation - that
finally would lead to the reduction of production costs. All mentioned advantages
that large firms can achieve are usually converted to barriers for entry of small firms
(Mazzucato, 2000: 33-34).
It is certain that Schumpeter's arguments are not entirely acceptable. On of the
reasons to be noted here is the diversity and specificity of certain industries. Of
course, there are industries in which large firms are the leading innovators
(aluminum, computer equipment - software), and on the other hand, there are
industries in which the size of the company means greater investment in research and
development (steel).
It should be noted, that the well-known experts in this field such as Mason,
Galbraith, even Schumpeter, did not provide an empirical study with which they
could provide answer to the aforementioned dilemma. Yet we can conclude that
large firms can be considered as engines of economic growth and development of a
country, although they are not exclusively and only the greatest innovators.
In the end, it is necessary to mention the term "creative destruction", originating
from Schumpeter, where he tried to describe the economic impact of technological
77

�Mladen Rebić, Nemanja Šarenac

change. The term creative meant the introduction of new technologies in
manufacturing processes that would lead to the reduction of production costs, as
well as provide new services and products. However, on the other hand, there is the
destructive aspect of technological change. The introduction of new technologies
inevitably leads to the question of domicile market power of firms that remained
faithful to the old, less efficient, technologies. Creative destruction, therefore,
rewards successful innovators and at the same time punishes those firms whose
technology is obsolete (Lipczynski, 2005: 496).
Firm size and innovation
Readiness for the implementation of the research project, the timing of innovation
and the nature of patent competition are determined by the market structure in
manufacturing and research industries. There are two links between market structure
(firm size) and innovation. First, the patent allows the innovator to exercise some
market power on the basis of innovation - competitive (small) firms. Second, firms
with some market power can prevent the entry of new firms into the market and
potential mimicking by defensive patents, or retain their power through the
introduction of new products - monopoly (Carlton, Perloff, 2005: 560).
When it concerns the size of the company, there are usually two extreme cases
meant: small firms (competitive market) and large companies (monopolies). The
largest number of executed analyzes take the competitive and monopoly market
structure as a base for establishing the importance of the interaction between firm
size and innovation. However, this mater should seriously include oligopolistic
market structures. Why? It is due to the irrefutable arguments that oligopolies are
the very market structure - the size of the company which is facing the most
innovation. The oligopolies have adequate market power, and thus can have
abnormal, i.e. extra profit. Given the market structure to which they belong, they are
very prone to innovation, because it is one of the fundamental aspects of their fight
against close competitors, and so on. No one can deny these arguments! But in order
to better "understand" the very core of the problem, we will start from the
beginning.
Monopolies have the best position for innovative activities. The key question that
arises here is: Do monopolists need and want to invest in research and development?
The answer to this question would be: It depends on the possible competition!
Monopolies have a great market power, abnormal profits, low investment risk, low
78

Journal of Economic and Social Studies

�Technological Progress as a Generator of Economic Growth and Development

degree of diffusion v, the lack of competitive pressure, etc. In other words,
monopolies have the money, time and space, which may enable certain technological
progress. However, in most cases, monopolies’ decision is not to invest in new
technologies, except when faced with potential competitive pressure.
Monopolies are usually, due to absence of competition, "put to sleep" - safe market,
profit - simply they have no desire to change anything. One of the problems that
monopolists often face is a growing bureaucracy, which usually leads to their
technical inefficiency. In addition, if the monopolist achieved its current market
position based on an earlier successful innovation usually there appears the so-called
attachment to existing technology and the shift to another - a new technology is
usually considered by the monopoly as a too expensive move. In accordance with the
foregoing, it can be concluded that monopolies are not a market structure that most
invests in research and development (Lipczynski, 2005: 498).
On the contrary, monopolies are often prone to quite opposite strategy. Monopolies
decide not to engage in innovative race with the other participants, waiting for the
competitors to carry a serious and compelling innovation. After confirmation of
innovation as very successful and profitable, monopolies step into action. Thanks to
their market and financial power, and already established “brand” - consumer
confidence - monopolies easily copy given innovation and take most (almost all) of
the profits from the initial innovators.
Companies in competitive markets (small companies) have a strong desire to invest
in new technologies, because the provision of a new product or production process
with lower costs is one of the most effective ways to cope with the extremely tough
competition in the market. However, unfortunately, firms in competitive markets
are faced with the fact that they can earn only normal profits, leaving them little
room to invest in high risk investments. Small firms are also faced with a large degree
of diffusion, which further negatively affects their willingness to invest in new
technologies.
Monopolist usually has only a few research teams, while in a competitive market
there exist a lot more of research teams, which compete with each other – who will
first succeed to get innovation. Consequently, the conclusion can be drawn that
successful innovation could be provided by a competitive market structure rather
than by monopolies. Therefore, between monopolies and competitive market, we
prefer a competitive market (small businesses).
79

�Mladen Rebić, Nemanja Šarenac

Regardless of the strong desire for innovation, competitive market structure is not an
ideal solution for innovative activities. Why? It is due to the fact that a large number
of competitors operate within a given market structure and they are ready to quickly
copy the successful innovation, and therefore, for a short period of time substantially
reduce the profit of the company which had originally introduced innovation to the
market.
After consideration of two basic market structures, attention is going to be paid to
the third oligopolistic market structure. Of course, the inclusion of an oligopoly into
the consideration further complicates the situation, because oligopolies are just
somewhere between the monopoly and competitive market. Two things are
important in terms of investing in research and development: the ability of
investment (financial, infrastructure) and willingness - mood to invest. So far, it can
be concluded that:
• monopolies have great opportunities (capital) for investment, but weak –
moderate willingness to invest;
• perfectly competitive firms have great desire and willingness to invest, but they
have little opportunity for it (low - normal profits);
• oligopolies possess moderate vi - large investment opportunities, as well as the
greatest desire and willingness to invest in new technologies.
Based on the above arguments, it can be concluded that oligopolies have the
advantage over the monopoly and perfectly competitive firms. The proofs of the
previous claim are the industries in which the biggest global oligopolies rule:
computer equipment, cars, tires, electronics, cigarettes, beer, power turbines, aircraft,
etc. We can claim with high confidence that the large profits achieved in this
industry can be used to invest in new technologies. It is known that oligopolies are
constantly faced with competitive pressure, and that is why they see investment in
new technology as the only successful solution of this competitive struggle. It should
be noted that the oligopolies face less degree of diffusion than it is the case with
competing firms. Thus, oligopolies have market power, high profits, and great
willingness to invest in new technologies because of the constant competitive
pressure, the strong interdependence between competitors and the moderate degree
of diffusion - as opposed to a competitive market, and so on. The conclusion simply
suggests itself: oligopolies are the size of the firm that has the best conditions and the
reasons for investing in new technologies. It should also be noted that companies
80

Journal of Economic and Social Studies

�Technological Progress as a Generator of Economic Growth and Development

that have a market share between 20 – 30% achieve the best results in the field of
innovation and patent record, and they are oligopolistic firms.
The following table shows the top ten firms in the United States, which achieved the
highest number of patents in 2006 along with their ranking in 2005 and 2004. It is
important for this study that all ten companies are big companies, of whom the vast
majority operate in an oligopolistic market with only a few large firms. Looking at
this table, we can draw the conclusion that large firms (oligopoly) in concentrated
markets are more innovative (Pepall, Richards and Norman, 2008: 573-574).

Table 1. Top ten companies in the largest number of U.S. patents in 2006, and their
ranking in 2005 and 2004
Firm
International Business
Machines
Samsung Electronics
Canon Kabushiki Kaisha
Matsushita Electric Industrial
Hewlett – Packard
Intel Corporation
Sony Corporation
Hitachi
Toshiba Corporation
Micron Technology

Number of patents in
2006
3,621

Rang in
2005
1

Rang in
2004
1

2,451
2,366
2,229
2,099
1,959
1,771
1,732
1,672
1,610

5
2
4
3
7
12
8
9
6

3
4
2
6
5
7
8
9
11

Source: Lynne Pepall, Dan Richards and George Norman, 2008.
The link between market structure, time and innovation
Finally, in addition to the possibility and willingness to invest, it is necessary to take
into consideration another important factor - the time of implementation of research
programs. When it concerns oligopoly, where there exists a strong interdependence
between competitors, the speed has a big impact on the possible success or failure of
a particular research project. If the research process is going too slowly, competitors
can implement a similar idea before, and take over the patent. However, if the
research process is carried out too quickly, it usually leads to some errors, higher
costs, but also to less worry about protecting the very idea of imitation - all of these
events will inevitably lead to failure in achieving the benefits of their own
81

�Mladen Rebić, Nemanja Šarenac

investments (Lipczynski, 2005: 503). Given that consideration includes the cost and
time, the time - costs analysis represents ideal solution for eliminating concerns when
making investment decisions. This analysis usually takes into consideration the
present value of the costs and the present value of benefits. Therefore, it is necessary
to find the optimal time for technological development and market structure that is
closest to meeting given optimum time for the successful realization of the research
project, based on the time - costs analysis.
Figure 1. The optimal time for technological development

Source: Waldman, Jensen, 2007: 477
The analysis of the previous graph shows that the present value of the costs of
developing an innovation is labeled as a curve Cpv (Cost Present Value), where costs
are reduced as the development time increases. The present value of benefits from
the development of the innovation is labeled as a curve Bpv (Benefit Present Value),
which is used to reduce the time required for development increases. Socially
optimal time is achieved when the value of the marginal benefits equals the value of
marginal costs, for the time To. On this point (To), vertical distance between the
two listed curves (profit) is maximized (Waldman, Jensen, 2007: 477).

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After getting acquainted with the manner of determining the optimal time for the
development of an innovation, we will first conduct an analysis of a dominant firm
and a competitive small firm, and then include oligopoly in consideration as well.
Figure 2. Time, costs and benefits of innovators: Monopoly versus small firms

Source: Shepherd, 2004: 115
In the Graph 2, it is assumed that there is a base curve that will represent the ratio of
the time-cost (TCi) for a given innovation in a given industry. Let's say that this is a
radical innovation, new models of mobile phones. This innovation can be
implemented quickly with considerably higher research costs or slower and therefore
make less research costs.
Now, we are going to concentrate on our case, monopolies and small businesses.
Monopoly will expect the highest profits from innovation only at some future
period. This position is represented by the graph 2, the total revenue curve TRm,
83

�Mladen Rebić, Nemanja Šarenac

which is the total revenue that a monopoly could exercise on the basis of a given
innovation. It can be noted that the curve is high, reflecting the size of the revenues.
It can also be noticed that the given curve is almost a horizontal line, due to the fact
that the monopoly has no fear of a possible takeover of innovation and the related
future profits from foreign competition. The advantage of monopoly actually lies in
the given fact, the dominant firm can realize innovation slowly, and again "grab" a
bigger share of profit. However, this is not the case with a small firm. At the start, a
small company can expect less revenue from the same innovation, simply because
they start as a firm with lower market share. Small firms are now faced with the fear
of the fact that other small firms can realize first a given innovation, or copy it very
quickly and so grab profits for themselves. For these reasons, the curve of the total
income of a small firm is designated as TRc, and it is much steeper and lower than
the monopoly one, barely above TCi in a short period of time. Each firm will
maximize its profit when the marginal costs are equal to the marginal revenue. When
MC = MR, the vertical distance between the curves is maximized.
As for the monopoly, it is time Tm, presented as 15 years. For a small business, time
is much shorter Tc, and it is represented as 5 years. Small company is also faced with
significantly higher costs in the amount of KM 100 million, as opposed to
monopoly in which the cost was KM 50 million. Consequently, and due to the fact
that it possesses more market power, monopoly has been able to appropriate much
more revenue than KM 200 million, and therefore much higher profit of KM 150
million. Small company generated revenue of KM 120 million, and a smaller profit
of KM 20 million (Shepherd 2004: 114).
If the consumer surplus is taken as a criterion, small innovator imposes as a faster
and better solution vii. In these circumstances, the innovation will be implemented by
small firms. However, monopolies usually prefer to deliberately "drag" the research
process, to make room for the small firms to face the investment risks and the risk of
implementation of new ideas. If monopoly notices that some of the ideas
implemented by small businesses are successful and profitable, it will react quickly copy a given innovation in order to catch up and to achieve complete ejection of
small innovators from the market. This move of monopolies is commonly called
"fast - the second" strategy viii (Shepherd 2004: 115).
In the former case, the study has analyzed the behavior of monopoly and small
competitive firms, assuming that the investment costs are eligible for both
participants. It has been found that the small company will carry a given innovation
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for several reasons ix. However, the harsh reality says otherwise. Usually high costs of
investing in the development of new innovations represent a stumbling block for
small competitive firms. That is why they are out of the race compared to
oligopolies x. Thus, oligopolies emerge as a market structure, which is able to
implement research projects in the optimal time possible. Now let us attempt to
introduce next graphics.
Figure 3. The link between the market structure and the time required for
technological progress

Source: Waldman, Jensen, 2007: 479
This analysis needs the curve of the present value of costs (Cpv), development of
given innovation, as well as three curves of the present value of the benefits provided
by the development of innovation (Bm, Bc, Bol). The three curves for three different
market structures: monopoly (Bm), a small competitive firms (Bc), and oligopolies
(Bol). The assumption that the cost function is independent of changes in market
structure is understandable, because it is primarily a function of technological
85

�Mladen Rebić, Nemanja Šarenac

knowledge and input. On the other hand, the curve varies with the change in market
structure.
As it can be seen in the graph number 3, the optimal time for the development of
innovations in the monopoly is (Tm), and it is higher than in the case of oligopoly
(Tol). For small competitive firms, total costs exceed total benefits of given
innovation, so there will be no investment (Waldman, 2007: 479).
The curve of the present value of the benefits of monopoly Bm is presented as the
tallest and straightest. As it has already been said, regardless of the timing of actual
innovation, monopolies achieve the greatest benefit because of their largest market
share and the minimum degree of diffusion xi. As for the competitive firm, its present
value curve is the lowest and steepest. The reason for this is a very small market share
of small firms, as well as the highest degree of diffusion. Small firms typically
generate smallest benefits of innovation, and the reason for that is the rapid
implementation of the innovation process (short time frame). Curve Bc is very
vertical, and the reason for this lies in the fact that any delay in presenting new
innovations in the market increases the likelihood that another company will imitate
a given innovation. Finally, let us analyze the participation of oligopoly. Its curve Bol
- present value of the benefits, lies between the previous two curves, because the
oligopoly has a larger market share than the competitive companies - but less than
monopoly, and because it confronts a moderate degree of diffusion (Waldman,
2007: 478).
So, after analyzing all of the above, it can be noticed that the oligopoly allows for the
fastest level of technological progress in most cases. Of course, it is possible that the
oligopoly gives up the race if the investment costs are much higher. Then only a
monopoly can be the bearer of innovation. The fact is that some innovations do not
require large investment, so in that case the small competitive firms emerge as
carriers of innovation. However, it is the fact that investment costs are usually higher
(in many cases) than small firms can bear, and yet they are not abnormally large that
only monopolies can bear it.
So, an oligopolistic firm represents market structure that usually provides the fastest
level of technological progress. What does it mean to Bosnia and Herzegovina?
Given the very difficult situation in the country in terms of investment in research
and development, and innovation, it is logical that B&amp;H needs a quick solution to
this important problem. Companies that can provide the fastest progress in the field
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of technological progress are oligopolistic firms. Thus, in addition to small and
medium-sized enterprises that have been already in the focus of the state, any
oligopolistic firm in B&amp;H, which is ready to seriously invest in research and
development, should be supported and assisted by the government. However, the
fact is that in B&amp;H operates a small number of oligopolistic firms, which in turn
shifts the focus of the development of technological competitiveness to small and
medium-sized enterprises.
Technological Progress and Innovation in Bosnia and Herzegovina
Bosnia and Herzegovina has made some progress in the field of research and
innovation policies. The participation in the Seventh Framework Program for
Research (FP7) increased, and teamed with COST and EUREKA. The government
has provided funding for entities that prepare projects for FP7, COST and
EUREKA. However, administrative and research capacity for taking full advantage
of the opportunities offered by European programs and resources to actively
stimulate the scientific community is still weak.
Efforts have been made to integrate into the European Research Area and the EU
contribution to innovation. Bosnia and Herzegovina joined the EURAXESS
network aimed at ensuring the mobility of researchers, and the umbrella
organization that coordinates the domestic network EURAXESS was established at
the Banja Luka University. There is a slightly increased allocation of funding for
research, modernization of infrastructure, equipment and publishing, particularly
accessing COBISS library information system. The Republic of Srpska and other
entities have increased investment in research and development. However, the level
of investment in research remains low in general, particularly in private sector
investment. As the entities and cantonal policies are financed from their budgets, it is
difficult to direct research policy and avoid fragmentation, which is one of the key
objectives of the ERA. There are no reliable statistics of scientific and technological
progress.
The economic recovery of Bosnia and Herzegovina is slow and under the influence
of long years of continuous unfavorable economic and political conditions and
unstable economic environment, problems and difficulties caused by the global
economic crisis, with the decline in industrial production, high unemployment and
the trade deficit being some of the main difficulties in faster recovery and
development. Technological readiness and innovation of B&amp;H in comparison with
87

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other countries in the world can be indirectly drawn from data from the World
Economic Forum's Global Competitiveness Report for 2013. According to the
"GCI 2012-2013" B&amp;H occupies 88th place out of 144 countries (Sierra Leone and
Burundi were the last ones), which is an improvement compared to 2012 when
B&amp;H was at the 100th place out of 142 countries. It should be noted that the
progress of the 12 places is equivalent to an increase of 0.1 rating points, which in
any case would not be considered as a success. Progress on this year's list has not
been achieved through implemented reforms and qualitative improvements, but it is
largely determined by the lower results of other countries. B&amp;H ranking viewed by
items of interest for technological development is shown in Table 1.

Table 2. Position of B&amp;H in the field of technological readiness and innovation
according to the Global Competitiveness Report for the period 2009-2012
GCI Indicator for Bosnia and Hertzegovinia
Technological readiness
Availability of latest technologies
Firm-level technology absorption
FDI and technology transfer
Internet users
Broadband Internet subscriptions
Internet bandwidth
Mobile broadband
Innovation
Capacity for innovation
Quality of scientific research institutions
Company spending on R&amp;D
University-industry collaboration in R&amp;D
Gov’t procurement of advanced tech products
Availability of scientists and engineers
Utility patents per million population

GCI
2010
(of 134)

GCI
2011
(of 139)

GCI
2012
(of 142)

GCI
2013
(of 142)

95
122
131
115
50
56
131
121
126
122
130
129
122
71

85
116
119
102
59
56
71
120
116
104
104
117
116
115
69

73
105
107
117
44
51
56
104
124
98
96
84
109
68
90

68
89
105
98
42
51
66
70
99
101
72
90
48
94
48
50

Source: WEF. (2009,2010, 2011, 2012)
Indicators, primarily, indicate a weak association of scientific and economic sectors.
Positive developments have been observed over the past three years in technological
readiness and innovation. In general, the current situation in B&amp;H is not even close
to satisfactory, and in some ways it is the reflection of the overall socio-economic
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status, and also a very low awareness of the importance of technological progress in
the development of the society.
Regarding The Networked Readiness Index - NRI that measures the propensity of
the country to seize the opportunities offered by information technology, Bosnia and
Herzegovina is at the 84th position. This position is not due to lack of development
of infrastructure and skills of their populations, but is a result of poor political and
business environment, the lack of adoption of new technologies (by the public and
private sector) and low socio-economic impact of ICT (Figure 4). In addition, there
is a serious weakness in its Innovation System, which needs to be restructured and
expanded, because it interferes with its ability to use ICT for deeper economic and
social changes.
Figure 4. Network readiness index of B&amp;H for 2012.

Source: WEF, (2012b.)
89

�Mladen Rebić, Nemanja Šarenac

The Lisbon review rates Bosnia and Herzegovina as the lowest ranked country. Out
of the eight areas to be evaluated, B&amp;H has the worst rating in six. Only in the areas
of innovation and network industries, Albania occupies the lower position than
B&amp;H.
Application of ICT Development Index
Unique ICT development (ICT Development Index - IDI) compares developments
in the field of ICT in 155 countries. The index is produced in response to calls from
ITU Member States to consolidate previous ITU indices into one index, in order to
follow the development of the information society. The main index objectives are to
survey:

• Levels and the evolution of ICT development over time;
• Progress in ICT development in both developed and developing countries;
• Digital gap, i.e. the difference between countries with different levels of ICT
Development;
• Development potential of ICT and the extent to which the government can
use ICT to enhance growth and development, based on the available
capabilities and skills.
Development ICT Index consists of 11 indicators grouped into three subgroups:
ICT infrastructure and access, ICT efficiency (primarily by individuals and
households and businesses) and the intensity of use of ICT and education (human
capacity required for the use of ICT).
Table 3. Indicators Index ICT development
ICT access
1.
Fixed-telephone lines per 100 inhabitants
2.
Mobile-cellular telephone subscriptions per 100 inhabitants
3.
International Internet bandwidth (bit/s) per Internet user
4.
Percentage of households with a computer
5.
Percentage of households with Internet access
ICT use
6.
Percentage of individuals using the Internet
7.
Fixed (wired)-broadband Internet subscriptions per 100 inhab.
8.
Active mobile-broadband subscriptions per 100 inhab.
90

40%

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�Technological Progress as a Generator of Economic Growth and Development
ICT skills
9.
Adult literacy rate
10.
Secondary gross enrolment ratio
11.
Tertiary gross enrolment ratio

20%

Source: ITU, (2011.)
Globally speaking, most progress has been made in the area of ICT access, which
includes indicators relating to the fixed (wired) and mobile telephony, Internet
bandwidth and volume of households with computers and Internet. Slower progress
is achieved regarding the use of information and communication technology, which
includes a number of indicators of Internet users, the number of fixed and mobile
telephony, and so on. There is still very little progress in most countries in
broadband access as the latest technology.
The results show that the most developed countries in the top ten come from
Europe, except for the Republic of Korea and Japan. Differences between countries
are small, but it can be seen that Korea, Sweden and Denmark stand out from the
rest. Opportunities for the development of ICT in these countries are truly
remarkable. Looking at the first thirty countries, except the U.S. and Canada, all
countries come from Europe or East Asia. The index is linked to a high-income
countries and the strong correlation between the level of development of ICT and
the gross domestic product. Countries with the most dynamic development in ICT
Development Index, in the past period, include: Kazakhstan, Brazil, Rwanda (7
places), Bahrain (5 places or 0.66 points), Saudi Arabia (6 places or 0.62 points),
Ghana (4 places - with IDI change for 23%).
Table 4. ICT Development Index for 2008, 2010 and 2011
Country
Republic of Korea
Sweden
Denmark
Iceland
Finland
Netherland
Luxembourg
Japan
United Kingdom
Switzerland

Rank
1
2
3
7
12
5
4
11
10
9

IDI
2008
7.80
7.53
7.46
7.12
6.92
7.30
7.34
7.01
7.03
7.06

Rank
1
2
4
3
5
9
7
13
10
8

IDI
2010
8.40
8.23
7.97
8.06
7.87
7.61
7.78
7.42
7.60
7.67

Rank
1
2
3
4
5
6
7
8
9
10

IDI
2011
8.56
8.34
8.29
8.17
8.04
7.82
7.76
7.76
7.75
7.68
91

�Mladen Rebić, Nemanja Šarenac
Hong Kong (China)
Singapore
Norway
United States
Germany
New Zealand
France
Austria
Ireland
Australia
Canada
Belgium
Estonia
Slovenia
Spain
Italy
Poland
Czech Republic
Greece
Lithuania
Latvia
Portugal
Russian Federation
Slovakia
Hungary
Croatia
Cyprus
Belarus
Serbia
Bulgaria
Romania
TFYR Macedonia
Bosna and Herzegovina
Ukraine
Turkey
Albania
Niger

6
15
8
17
13
16
18
21
19
14
20
22
28
24
25
26
38
37
30
35
39
29
49
40
34
36
43
58
47
45
46
52
63
59
60
81
152

7.14
6.71
7.12
6.55
6.87
6.65
6.48
6.41
6.43
6.78
6.42
6.31
5.81
6.19
6.18
6.10
5.95
5.97
5.70
5.44
5.31
5.70
4.42
5.30
5.47
5.43
5.02
3.93
4.51
4.75
4.67
4.20
3.58
3.83
3.81
2.99
0.79

6
19
11
17
15
12
18
16
23
14
26
22
33
24
25
28
41
37
30
35
40
28
47
39
34
31
36
52
50
49
48
53
63
62
59
78
151

7.79
7.08
7.60
7.09
7.27
7.43
7.09
7.17
6.78
7.36
6.69
6.83
6.16
6.75
6.73
6.57
5.29
5.42
6.28
6.04
5.90
6.57
5.38
5.94
6.04
6.21
5.98
5.01
5.11
5.19
5.20
4.98
4.31
4.31
4.42
3.61
0.92

11
12
13
15
16
17
18
19
20
21
22
23
24
25
28
29
31
32
33
35
36
37
38
39
41
42
44
46
48
51
52
54
63
67
69
80
155

7.68
7.66
7.52
7.48
7.39
7.34
7.30
7.10
7.09
7.05
7.04
6.89
6.81
6.70
6.62
6.28
6.19
6.17
6.14
6.06
6.06
6.05
6.00
5.86
5.77
5.75
4.73
5.57
5.40
5.20
5.13
5.05
4.53
4.40
4.38
3.78
0.88

Source: ITU, (2012.) (Adapted)

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Bosnia and Herzegovina is still at the bottom of all countries in the region, although
according to a new report B&amp;H has moved from middle group to a more advanced
group of IDI countries. Otherwise, in the report there are four groups: highly
advanced, advanced, intermediate and groups with lower levels of the index. Bosnia
and Herzegovina has successfully improved its level of ICT, more than countries
with similar previous values. It has achieved an improvement by 0.95 points in
2011, compared to 2008, but it stays at the same place (63rd position). B&amp;H has
achieved the greatest progress in the second sub-index use of ICT. ICT skills
remained at the same level, and access to ICT recorded the worst result. Out of the
neighboring countries, only Albania has worse result than Bosnia and Herzegovina.
Empirical Research
The prime objective of this paper is to determine what are the strategic guidelines,
according to the opinion of relevant experts, which represent the key to the
improvement of technological progress in B&amp;H. The main goal of this research is to
contribute to the development of knowledge about the importance of the set
guidelines, which can significantly improve the competitive position of B&amp;H in
relation to the region - in terms of technological progress.
The empirical research was conducted through a survey of a sample of relevant
specific experts in B&amp;H. Interviewed experts were asked to assess the extent to which
the following strategic guidelines are relevant to the improvement of technological
progress B&amp;H. There were 20 respondents (experts) to the given questionnaire xii, of
which 75% were employed in the public sector and 25% in private sector. The
following table shows the analysis of the importance of the proposed objectives.

93

�Mladen Rebić, Nemanja Šarenac

Table 5. Analysis of the importance of the strategic guidelines for the improvement
of technological progress in B&amp;H
Questions
1.

2.

3.

4.

The
importance of
technological
progress and
adoption of
new
technologies
for economic
growth and
development
B&amp;H
The
importance of
active state
support to
education
system,
human capital
and research
The
importance of
oligopoly
firms in
research and
development
activity and
investment in
new
technologies
The
importance of
cooperation
between
Universities
and business
sector

Not at all
important

Not
important

No
opinion

Is
important

The most
important

l

0%

0%

10%

20%

70%

100%

0%

0%

0%

20%

80%

100%

0%

0%

25%

20%

55%

100%

0%

0%

20%

30%

50%

100%

Source: Research by author

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Analyzing the table above, it can be concluded that none of the guidelines got a
response is not at all important and not important, and the small number of
respondents had no opinion. This fact shows the significance of the above mentioned
guidelines for the technological development of B&amp;H. When we look at answer very
important, it can be noticed that all guidelines were assessed at 50% or more, of
which the guideline the importance of active state support to education system, human
capital and research achieved the best result. When the final results of the survey on a
sample of relevant experts are analyzed, almost the same conclusions can be made as
the ones previously mentioned in this study.
Conclusion
Investment in research and development of new technologies by the state - firm,
provides them a technological advantage and superiority over those states - firms that
do not take action in that field. If looked at all of the most developed countries in
the world, it can be noticed that they are precisely characterized by heavy investment
in the development of new technologies and ideas in general. Any country that
provides decent and constant investing in research and development will provide
continuous annual technological progress, which implies further strengthening of the
standard of living of the population and the country's competitive position in the
world.
Which market structure efficiently implements innovative activities and adopts new
technologies? After considering all the facts, the conclusion is that it is oligopoly
market structure (oligopolistic firms). On the one hand, monopolies do not have
enough interest to include themselves into such a risky investment, but on the other
hand, firms in competitive markets (small and medium enterprises) have plenty of
interest, but they have little market power, they are moneyless, they have high risk,
high possibility of a quick imitation etc. For these reasons it is necessary to pay more
attention to oligopolies, because that market structure has sufficient market power, a
sufficient amount of money needed for investment, high willingness to innovate, and
eventually, a moderate risk of imitation.
It can be said that the situation is very bad for B&amp;H and its position in the field of
technological progress, investment in research and development. According to all the
relevant parameters, B&amp;H is at the very bottom of the rankings related to
innovation, technological progress, patents and so on. Of course, this result is not
95

�Mladen Rebić, Nemanja Šarenac

surprising, because this country makes "miserable" investments in research and
development, and science in general.
To move forward, it is necessary to change the approach that B&amp;H has to science,
research and technological progress, but also awareness of companies in B&amp;H. The
largest number of firms in B&amp;H looks at investment in research and development as
one big expense and risk, rather than as an opportunity for future benefits and
increase of the competitive position in the European and world markets. It is noted
that B&amp;H companies will never be competitive on the world market if they allow
obsolescence of their production technology and if they continue to offer products
with poor quality on the European and world markets.
The results of the ICT Development Index for Bosnia and Herzegovina are not
satisfactory. B&amp;H is at the 63rd place, although it recorded a growth of ICT index.
Taking into consideration the neighboring countries, Bosnia and Herzegovina has
improved a result only in relation to Albania. Furthermore, the results show that out
of 155 observed countries, the Scandinavian countries achieved best results. The top
ten countries in 2011 come from Europe, with the exception of the Republic of
Korea and Japan.
The survey shows that most experts share the same opinion on the relevance of the
strategic guidelines for the improvement of technological progress in B&amp;H.
Interviewed experts awarded the top mark to the guideline which is entitled the
importance of active state support to education system, human capital, and research.
In order to remedy this bad situation, B&amp;H must take measures to improve
technological and business infrastructure. Modern scientific and technological
innovation and business improvement cannot be ensured without adequate human
resources, scientific research institutions, ICT equipment and systems, the relevant
databases, incubation centers and technology parks, networking of all stakeholders in
the country, and last but not least, all this cannot exist without adequate financial
investments. It is necessary to encourage the use of modern ICT and accelerate
development of information society in B&amp;H. In order to increase innovation and
competitiveness of its economy, B&amp;H needs to strengthen technological innovation
activities and link them with firms, and in that way speed up necessary changes. It
should also encourage the employment of highly educated people in the economy
and increased cooperation with research and educational institutions. Inclusion in
the world of scientific research trends, international cooperation, as well as better
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integration into the European Research Area is a key aspect of further development.
To improve the design and monitoring of adopted policies to increase
competitiveness and innovation it is needed to build effective institutions, following
the European model, which monitor and direct the business sector. Managing of
these processes means planning, organizing and directing the human and capital
resources to new knowledge and ideas that create a successful production, new
products and services and therefore a more competitive position of B&amp;H in the
world.
Therefore, if it wants to move away from the bottom of the list and become
competitive with other countries in the region, it is necessary to: provide greater
investment in science and research in general by the state, provide constant
encouragement and stimulating of scientific research, increase investment in research
and training of companies’ personnel, promote extensively through seminars the
importance of investing in research and development, etc.
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Shepherd, William G. and Shepherd, Joanna M.. (2004) The Economics of Industrial
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Waldman, Don E. and Jensen, Elizabeth J. (2007) Industrial Organization: theory
and practice – 3rd ed. Boston: Addison Wesley.
Davies, Stephen and Lyons, Bruce. (1996) Industrial Organization in the European
Union: Structure, Strategy, and the Competitive Mechanism. New York: Oxford
University Prec Inc.
Casson, Mark and Creedy, John. (1993) Industrial Concentration and Economic
Inequality. Hants: Edward Elgar Publishing Limited.
Mansfield, Edwin. (1964) Monopoly Power and Economic Performance: An
Introduction to a Current Issue of Public Policy. New York: Norton and Company.
Reinganum, Jennifer F. (2000) Uncertain Innovation and the Persistence of Monopoly.
Readings in Industrial Organization. Oxford: Blackwell Publishers Ltd.
97

�Mladen Rebić, Nemanja Šarenac

Rebic, Mladen. (2010) The Importance and Speed of Technological Changes and
Investment in Research and Development. Tehnološke inovacije generator privrednog
razvoja - Zbornik radova Međunarodnog naučno-stručnog skupa. Banja Luka:
Privredna komora RS.
Hutschenreiter, Gernot and Hannes, Leo. (1994) Empirical Evidence on
Schumpeterian Hypothesis in Austria. Dordrecht: Kluwer Academic Publishers.
Mazzucato, Mariana. (2000) Firm Size, Innovation and Market Structure: The
Evolution of Industry Concentration and Instability. Cheltenham: Edward Elgar.
Carlton, Dennis W. &amp; Perloff, Jeffrey M. (2005) Modern Industrial Organization Fourth Edition. Boston: Addison Wesley.
Lipczynski, John; Wilson, John and Goddard, John. (2005) Industrial Organization:
Competition, Strategy, Policy – 2nd Edition. Harlow: Prentice Hall.
Utton, M. A. (2003) Market Dominance and Antitrust Policy – Second Edition.
Cheltenham: Edward Elgar.
European Commission. (2011) Bosnia and Herzegovina 2011 progress Report. Brussels
ITU. (2012) Measuring the Information Society. Geneva
WEF. (2009) The Global Competitiveness Report 2009–2010. Geneva
WEF. (2010) The Global Competitiveness Report 2010–2011. Geneva
WEF. (2011) The Global Competitiveness Report 2011–2012. Geneva
WEF. (2012a) The Global Competitiveness Report 2012–2013. Geneva
WEF. (2012b) The Global Information Technology Report 2012. Geneva
Vijeće ministara, DEI. (2010) Strategija razvoja Bosne i Hercegovine. Sarajevo.
In 1991, Finland’s GDP has declined by as much as 13%, unemployment rate was 17%,
which is a clear signal that the country was faced with difficult problems.

i

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Journal of Economic and Social Studies

�Technological Progress as a Generator of Economic Growth and Development

Not about heavy industry.
Japan, Korea, and more recently China are seriously involved in this race, with the goal of
becoming the market leaders in technological progress in Asia and the world.
iv
Innovations that are based on the reduction of production costs through the introduction
of newer and more sophisticated technologies in the production process, which will
ultimately lead to lower costs.
v
Weak ability to copy, as opposed to a competitive market.
vi
Possibilities of oligopoly to invest in research and development are influenced by the size of
the profit and the size of profits depends on the intensity of competition it faces within its
market.
vii
Faced with the fact that the monopoly in relation to small business, will launch the same
product in another ten years, and when we add twice the price that monopoly will determine
for the same product, then it is quite logical why the offer from small firms looks more
acceptable to the customer.
viii
We will quote the example of "fast-second" strategy: Wilkinson was first to introduce the
famous razor blades with steel (1960), but the Gillette responded quickly and by using this
strategy easily caught up with Wilkinson, Apple was the first innovator in the field of
personal computers until the end of the seventies, but the IBM soon took the lead in the
eighties of the last century, however, it did not last long.
ix
It concerns the following reasons: the criterion of consumer excess, fast-second strategy of
monopoly and so on.
x
And the position of monopoly is already known in terms of the race to innovate.
xi
Diffusion is the time - speed for imitating new ideas - innovation.
xii
The questionnaire was sent to over 30 experts selected at random. Only 20 of them
responded to this questionnaire.
ii

iii

99

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                <text>Bosnia and Herzegovina (B&amp;H), as well as many other countries in transition, was faced with inadequate and insufficient technological progress, which is the result of years of neglect of investment in science, research, and new technology. This paper attempts to present the actual situation in B&amp;H in terms of technological progress, innovation and investment in scientific research, as well as to offer basic guidelines for getting out of this difficult situation. B&amp;H is located at the bottom of the all European countries when it comes to innovation, research and new technologies, and consequently it is not surprising that the B&amp;H economy consistently recorded poor results. Investment in research and development and employee education is the primary goal of any successful company, whether it is a small, medium-sized enterprise or oligopoly. Therefore, the aim of this paper is to determine the guidelines i.e. strategic objectives, which will constitute the basis for future progress of B&amp;H in the field of technological progress. Empirical research, which was conducted in order to determine the strategic objectives, has been carried out by using a questionnaire built on a sample of the leading experts in this field in B&amp;H.</text>
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                    <text>International Conference on Economic and Social Studies, 10-11 May, 2013, Sarajevo

Technological Structure of Export between Turkey and
Brazil
İbrahim Arslan
Gaziantep University, Turkey
arslan@gantep.edu.tr
İsmail Taş
Tunceli University, Turkey
ismailtas@tunceli.edu.tr
In recent years, the rapid growth of trade volume causes more rapid
diffusion of new technologies to emerging economies. International
Monetary Fund (IMF) labels Turkey and Brazil as emerging economies.
Brazil is the sixth largest economy and Turkey is the eighteenth largest
economy in the world in order of GDP in 2011. Turkey and Brazil are
attracting attention among emerging economies lately. Turkey export was
614 million dollar and import was 1.3 billion dollar. Trade volume between
Turkey and Brazil was 1.9 billion dollar in 2010 and it is reached 2.9 billion
dollar by 52 percent increase and 1.1 billion dollar Turkish deficit in 2011. It
is expecting to reach 10 billion trade volumes between two countries.
The main purpose of this paper is to analyze the technological structure of
exports that may help to explain trade performance between Turkey and
Brazil. The process of technology structure is analyzed from quantitative
and qualitative aspects. This paper used a trade classification system which
divided trade structure into ten technological parts such as primary
products, resource based, low, medium and high technology products. The
trade classification system prepared by Lall and OECD. The study used
annual data in the form of STIC revision 2 and 3 digit for the years between
1992 and 2010. The data collected from United Nations Commodity Trade
Statistics Database. The reporter country is Turkey for Turkey’s export to
Brazil and Brazil is the reporter country for Brazil’s export to Turkey. As a
result of this study, it is expected to determine firstly technological
structure of trade between two countries then how technological structure
of trade changed between Turkey and Brazil over the years. Policy makers
can decide future trade plans for both country according to result of this
paper.
Keywords: Trade Classification, Technological Structure, Export, Brazil,
Turkey.
164

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                <text>In recent years, the rapid growth of trade volume causes more rapid  diffusion of new technologies to emerging economies. International  Monetary Fund (IMF) labels Turkey and Brazil as emerging economies.  Brazil is the sixth largest economy and Turkey is the eighteenth largest  economy in the world in order of GDP in 2011. Turkey and Brazil are  attracting attention among emerging economies lately. Turkey export was  614 million dollar and import was 1.3 billion dollar. Trade volume between  Turkey and Brazil was 1.9 billion dollar in 2010 and it is reached 2.9 billion  dollar by 52 percent increase and 1.1 billion dollar Turkish deficit in 2011. It  is expecting to reach 10 billion trade volumes between two countries.  The main purpose of this paper is to analyze the technological structure of  exports that may help to explain trade performance between Turkey and  Brazil. The process of technology structure is analyzed from quantitative  and qualitative aspects. This paper used a trade classification system which  divided trade structure into ten technological parts such as primary  products, resource based, low, medium and high technology products. The  trade classification system prepared by Lall and OECD. The study used  annual data in the form of STIC revision 2 and 3 digit for the years between  1992 and 2010. The data collected from United Nations Commodity Trade  Statistics Database. The reporter country is Turkey for Turkey’s export to  Brazil and Brazil is the reporter country for Brazil’s export to Turkey. As a  result of this study, it is expected to determine firstly technological  structure of trade between two countries then how technological structure  of trade changed between Turkey and Brazil over the years. Policy makers  can decide future trade plans for both country according to result of this  paper.  Keywords: Trade Classification, Technological Structure, Export, Brazil,  Turkey.</text>
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                    <text>3rd International Symposium on Sustainable Development, May 31 - June 01 2012, Sarajevo

Technologies Aiming To Improve Work Efficiency And Sustainability: Personnel
Tracking Systems
Halil Kaygisiz1, Abdülkadir Çakir1, Seyit Akpancar, Eyüp Çaki1
1Süleyman Demirel University, Isparta, Turkey
2Rize University, Rize, Turkey
E-mails: halilkaygisiz@sdu.edu.tr, abdulkadircakir@sdu.edu.tr,
sakpancar@yahoo.com,eyupcaki@sdu.edu.tr
Abstract
In this study, by dealing with personnel tracking systems used in business sector, it is
examined their effects on business productivity and sustainability of these effects. Personnel
tracking systems are computer-based electronic systems which enable to record business
entry and exit times and preparation of the daily and monthly reports. It is aimed to increase
business efficiency by ensuring the continuation and sustainability of personnel.
Personnel tracking systems, according to application of RFID (Radio Frequency
Identification), are performed by using biometric and barcode technologies. RFID can work
contactless different from biometric and barcode technologies. RFID is the most common
technology used in Personnel tracking systems because of this advantage.
It is thought that staff awareness will increase on the use of tracking systems in the workplace
with this study discussed the sustainability and dealing with the benefits of the Personnel
tracking systems enabling the detection of workplace entry and exit times of workers.
Keywords: Radio Frequency Identification, Personnel Tracking Systems, Sustainability,
Business Efficiency, Identification Technologies
1. INTRODUCTION
It needs to ensure the control of employees in order to work much more quickly and
efficiently in companies that have many employees. In workplaces, in order to increase the
productivity of personnel and maintain control of the personnel can be achieved by using
tracking systems. Personnel tracking systems: having software and hardware equipments and
developed for monitoring and control of factory staff, are a control mechanism that follows
the monthly fees, all working hours and overtime of staff. With this system, business
enterprises are able to follow, without any fault and forgetting, that staff work how many
days and hours of within a specified period; lost time such as permit, late coming, early going
and

60

�3rd International Symposium on Sustainable Development, May 31 - June 01 2012, Sarajevo

no-coming. Personnel tracking systems are the contemporary systems of the key productivity.
Personnel tracking systems provide to obtain mainly scoring payroll, and a wide variety of
reports related to continuity of control.
2. PERSONNEL TRACKING SYSTEMS
Personnel tracking systems are the systems which provide monitoring work, overtime,
absenteeism, leave, rest periods and the calculation, employees in the workplace is a
workplace inputs / outputs to be authorized. Employers with these systems are intended to
provide the most efficient use of the total workforce.
Thanks to personnel tracking systems, caused by human factor errors are minimized during
the preparation of payroll. In addition, these obtained reports help the top management of
enterprises by lighting the way to get more reliable decisions for the future.
Personnel tracking systems, enterprises that perform calculations by hand due to lost time and
human error factor in the prevention of the damage caused to the economies provided by
businesses, such as follow-up of operational staff brings discipline and modernity. The
business which is able to control the personnel costs of staff and working hours control, can
also capture the chances of becoming more effective in highly competitive markets
(Buyurgan, N. at al., 2009).
Firstly, the follow-up of personnel has been followed up with procedure of the signature. It
has not found safe by business since staff write working hours themselves. In order to ensure
the safety, it needed manpower, that is, an additional staff to control. In order to confirm the
correctness of the staff working hours used card instead of staff constitutes the beginnings of
personnel tracking systems. Punch clocks, has been followed up by giving each individual
named and anonymous tally cards.
After scoring cards, with the systems of barcode cards, personnel tracking have been done.
By developing personnel tracking systems, proximity systems have been used. It has began to
establish a remote connection with the development of devices connected TCP / IP protocol.
With recent technological advances, a lot of systems have become used for personnel
tracking (Pala, Z., 2007).
3. TECHNOLOGIES USED PERSONNEL TRACKING SYSTEMS
In personnel tracking systems, many automatic identification systems are used. The process
of identification automatically makes life easy and most systems are designed for it. Each of
these systems used a different technology, have different characteristics (Pala, Z., 2007).
In personnel tracking systems, automatic identification systems can be grouped mainly in 5
groups (Fig. 1):
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�3rd International Symposium on Sustainable Development, May 31 - June 01 2012, Sarajevo

1. OCR: Optical Character Recognition Systems
2. Biometric Identification System (Face Recognition, Fingerprint recognition ... etc.).
3. Barcode Systems
4. Smart Card Systems
5. RFID: Identification with Radio Frequency

Figure 1. Automatic identification systems (AUTO-ID)
3.1. OPTICAL CHARACTER RECOGNITION SYSTEM (OCR)
Optical character recognition systems (OCR), provides an understanding of different fonts are
read by machines. In scanners, to scan text and images, these systems are used. However,
because the system is expensive, the field of using remains in a narrow frame. There are
personnel tracking systems based on identification of signatures that are taken in entry and
exit of staff.
3.2. BIOMETRIC RECOGNITION SYSTEMS
Biometrics, on the basis of assets can be defined as the science of measuring and counting.
Biometrics, developed to determine the user's identity by recognizing the physical and
behavioral characteristics of a computer-controlled, is a general term used for automated
systems. Therefore, there are not any problems such as forgotten or stolen in the loss of the
card or encrypted systems.
Biometric systems aim to provide access controlled passage of individuals, that is, it is
allowed for authorized persons it is denied to access the passage / the transition to
unauthorized persons (Tuğaç, B., 2007).

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�3rd International Symposium on Sustainable Development, May 31 - June 01 2012, Sarajevo

Types of biometric recognition system used in personnel tracking systems:
• Face Recognition System
• Fingerprint Recognition
• Voice Recognition
• Iris Recognition
• Retina Recognition

(a)

(b)

(c)

(d)

Figure 2. Biometric Recognition Systems a)Face recognition device
recognition device c)Voice recognition device d)Iris recognition device

b)Fingerprint

3.2.1. FACE RECOGNITION SYSTEMS
Facial recognition systems work on the basis of comparison by computer-aided that already
committed to the database face images with an unknown face. These systems are used to
select individuals within the access control or crowd (Fig. 2a). The main problem in facial
recognition systems, with low quality pictures can cause problems in the comparison whom
wearing glasses, etc. accessories (Dağoğlu, M., 2006).

3.2.2. FINGERPRINT RECOGNITION SYSTEMS
The fingerprint is unique and does not change according to age or other characteristics. Every
person has different fingerprints Therefore; fingerprint is one of the most reliable means of
personal authentication (Fig. 2b). The fingerprint is a fingerprint recognition algorithm for
each of the received image is different and unique feature of fingerprint ID code by creating a
customized database extracts and saves. Each fingerprint code at the base of data is different
for each person (Jain, A. K. ve Ross, A., 2004).
3.2.3. IRIS RECOGNITION SYSTEMS
Iris recognition does not require close contact between the user and the reader and is an
useful biometrics technology. The basic idea in iris recognition technologies is to perform on
63

�3rd International Symposium on Sustainable Development, May 31 - June 01 2012, Sarajevo

layer of the iris of the eye by taking the picture (Fig. 2c). This image taken from a database
with a person's iris removed and processed in accordance with the characteristic values. Then
this characteristic in the database is used to the aim of comparing (Jain, A. K. ve Ross, A.,
2003).
3.2.4. VOICE RECOGNITION SYSTEMS
Sound biometry, emerged, determining changes over time in the sound frequency, is a system
used to identify the person (Fig. 2d).
The advantage of audio systems is the use of hands and eyes freely, but as in the case of the
excitement, fear and chills, changes in sound volume, speed and quality, make identifying
difficult. In today's technology, voice recognition tools with recorded sound are also possible
deceiving. Therefore, application of this technique is not safe (Dağoğlu, M., 2006).
3.2.5. RETINA RECOGNITION SYSTEMS
Based on the principle scanning the retina by the unique structure of the optical systems is
high reliability of this technology but it is difficult to use, since the user must look at a certain
point. Although technology is adequate, it has not been accepted for this reason (Tuğaç, B.,
2007).
3.3. BARCODE RECOGNITION SYSTEMS
Today, Barcodes are ones of used in many areas and at least one cost-effective automatic
recognition systems.
Nowadays, the generally rectangular, the thickness of the thin lines are drawn parallel to each
other and it is a symbol created by the black bars occurring in the gaps between the lines
(Dağoğlu, M., 2006).
3.4. SMART CARD SYSTEMS
Smart cards are called “smart cards” including plastic cards into the “chips”
(microprocessor). This is known as the main reason for smart cards, high information
transport, processing, using data on the card, write and delete capabilities 'microprocessor' is
carried out through.
The applications of smart card technology opened new fields of application faster than
before, magnetic media, such as to render safe and low cost, which cannot be possible so far
(Jain, A. K. ve Ross, A., 2004).

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�3rd International Symposium on Sustainable Development, May 31 - June 01 2012, Sarajevo

3.5. RFID
RFID systems have similarities with smartcard systems. The main differences are adjacent to
smart cards; data is exchanged between the data carrier device and the reader using radio
waves rather than being used with the contact surface offers considerable (Kılınç, T., 2007).
Without human impact/contribution on the RFID system design are motivated to collect
creation of information. It is a newer technology according to barcode technology and a
system having advantages. The use around the world has been increasing year by year (Altun
Z., 2010).
The main advantage of RFID technology systems is characteristic of functioning that does
not require contact with the vision and the line Labels, snow, ice, fog, paint, dirt, inside the
box, and a warehouse-like vehicle can also be read visually and environmentally challenging
conditions. RFID reader with a short response time of 100ms and a lot (several hundred), the
label can be read almost simultaneously. With labels combined with sensors can be obtained
very important information about the status of the product. In RFID technology, it is much
more secure about security on the magnetic cards since the data can be conveyed by being
encrypted thanks to many other features. In addition, not needing physical contact enables
ease of use. For example, with RFID technology credentials can be read in your wallet
(Ismael, N.M., 2010).
4. SUMMARY and CONCLUSION
In this study, it is researched the technologies to improve business efficiency and
sustainability in their workplace in order to ensure that research on tracking systems used by
staff researched used. In addition to increasing the efficiency of business today has great
significance in maintaining the Auto-ID systems, personnel tracking systems with optical
character recognition systems, biometric identification systems, barcode systems, smart card
systems and radio frequency identification system is used. Control technology with the
development of more secure systems can be done by employees in the workplace. Although
Employee tracking systems improve business efficiency, there are lacks in terms of data
security. With the development of future systems more reliable and stable in the workplace
will be provided the maximum level of receiving and maintaining productivity.
REFERENCES
Altun Z. (2010) RFID Okuyucunun Geliştirilmesi. Sakarya University, Ph.D. thesis, 108p,
Sakarya.
Buyurgan, N., Hardgrave, B.C., Baylor, J.L. and Walker, R.T. (2009) RFID in healthcare: a
framework for uses and opportunities, International Journal of Advanced Pervasive and
Ubiquitous Computing, Vol. 1 No. 1, pp. 1-25.
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�3rd International Symposium on Sustainable Development, May 31 - June 01 2012, Sarajevo

Dağoğlu, M. (2006) Radyo Frekans Tanımlama Sistem Tasarımı ve Üretimi, Hacettepe
University, Ph.D. thesis, Ankara.
Ismael, N.M. (2010) Radyo Frekans Kimlik Tanımı (RFID), Selçuk University, Ph.D. thesis,
104p, Konya.
Jain, A. K., Ross, A. (2004) Mutlibiometric Systems, Communications of the ACM, Vol. 74,
pp. 34-40.
Jain, A. K., Ross, A. (2003) Information fusion in biometrics., Pattern Recognition Letters,
Vol. 24, pp. 2115-2125.
Kılınç, T. (2007) RFID Sistemlerin İncelenmesi ve Sağlık Sektöründe Kullanılması, Maltepe
University, Ph.D. thesis, İstanbul.
Pala, Z. (2007) RFID Teknolojisi İle Otomasyon Bir Uygulama Olarak: Otopark Takibi,
Yüzüncü Yıl University, Ph.D. thesis, Van.
Tugaç, B. (2007) Radyo frekans ile kimlik tanıma, Yıldız Teknik University, Ph.D. thesis,
İstanbul.

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                <text>In this study, by dealing with personnel tracking systems used in business sector, it is  examined their effects on business productivity and sustainability of these effects. Personnel  tracking systems are computer-based electronic systems which enable to record business  entry and exit times and preparation of the daily and monthly reports. It is aimed to increase  business efficiency by ensuring the continuation and sustainability of personnel.  Personnel tracking systems, according to application of RFID (Radio Frequency  Identification), are performed by using biometric and barcode technologies. RFID can work  contactless different from biometric and barcode technologies. RFID is the most common  technology used in Personnel tracking systems because of this advantage.  It is thought that staff awareness will increase on the use of tracking systems in the workplace  with this study discussed the sustainability and dealing with the benefits of the Personnel  tracking systems enabling the detection of workplace entry and exit times of workers.  Keywords: Radio Frequency Identification, Personnel Tracking Systems, Sustainability,  Business Efficiency, Identification Technologies</text>
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                <text>Džafo, Amir</text>
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                <text>Modern technology plays an important role in the life of a young language learner and therefore it should be regularly used in the process of language teaching. There are many arguments in favour of using technology and there are some arguments that do not support it. This paper aims to present some basic arguments on both, using and not using technology in the classroom. Unfortunately, most of language teachers in Bosnia and Herzegovina do not have anything more than an old CD player that could be considered as teaching technology. In some situations they have very good equipment but they are not very enthusiastic to use it. If we have teachers who are well-equipped and willing to use their equipment, there is usually lack of good software or proper sources to follow the lessons which are to be taught.     The main stress of this paper is on the fact that good teaching depends on teachers, not on technology they use. To support this statement the paper gives examples which are to prove that most of the teaching activities can be successfully performed either using modern technology or basic materials such as textbooks, paper, board and chalk combined with teacher’s creativity. The activities cover multiple language skills so we can see what we can do with or without technology when we teach (or revise) vocabulary, when practising reading, pronunciation, speaking or writing.</text>
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                    <text>1st International Conference on Foreign Language Teaching and Applied Linguistics
May 5-7 2011 Sarajevo

Technology Usage of Teachers in High Schools of Erbil City
BaĢar Batur
ELT Department, Faculty of Education
Ishik University, Iraq
b.batur@ishikuniversity.net
Abstract In this research, high school teachers‘ technology usage rates in lessons or prelesson period in Erbil City, Kurdistan Region-Iraq, is studied. A questionnaire was
prepared and the survey was done in April 2010 in 7 high schools on 65 teachers. The
research included most of the technologies in education such as board, book, projection
and internet. According to the results, it is obtained that high school teachers in Erbil have
never used some technologies and are not using some technologies sufficiently except
from boards and books. One of the reasons for this is identified as these technologies are
not available in schools. It is remarkable that most of the teachers have computers and
internet connection at home but they are not using these technologies for their lessons
despite the striking improvements in educational technologies.
Key Words: Erbil, information Technologies, high school.

Introduction
The rapidly developing technologies are in all parts of today‘s world as it is associated with terms
information era, information society and globalism. Thus, it is inevitable to use them in education.
Technology exists with the existence of humankind and is used in all steps of education (Yanpar, 2005).
For a long time, the name of technology in education had been book and blackboard. Later on, some other
materials were also begun to be used. Many films, bands, slides, tapes related to the subjects and cinema,
projections, cassette players, overhead projectors to show them, and also plenty of physics and chemistry
laboratory materials set in schools all over the world (MEB,1983).
It is now inevitable for education to make use of scientific and technological facilities. The information
burst in this age, which means the rapid and continuous increase in the quantity and details of information,
requires renewal of course subjects and educational materials every year and delivery of new information to
students and teachers on time (Alkan et. al., 1995; Alkan, 2005).
Education is a process that both brings in skills and transfers information. In this process, handling of
information is the base. Information technologies, especially computers, generally function as supporting means
in teaching and learning processes. Educational institutions both start and direct the social changes and progress.
With those characteristics, educational institutions have to follow technological developments, learn how to use
them and use these technologies. In other words, educational institutions should build up the students eligible for
information age by considering characteristics of information society (Akkoyunlu, 1998).
Ozkul and Girginer list the reasons to use technology in education (Ozkul, Girginer, 2001):
1. Increasing the access to education,
2. Increasing the educational quality,
3. Decreasing the educational cost efficacy,
4. Responding the essentiality of changing technology,
5. Providing the skills that students need both in their work and private life.
When technology is considered, we think about computers. Computers revolutionized by changing the
system and structure of classical education. Today, computers are used in all aspects of education (Ġsman, 2001).
The most important product which emerge as a result of technological developments is, certainly,
computer. But all other tools and technologies that provide information and help to use it are also called
information technologies (Canan and Topaloglu, 2006).
Information technologies are used in different ways in education. They can be grouped in four (Yasar,
1998);
1.
2.
3.

using as means of instruction,
using as report preparation tool,
using in development of software,

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�1st International Conference on Foreign Language Teaching and Applied Linguistics
May 5-7 2011 Sarajevo
4. using in administrative works
Using information technologies as means of instruction has also many benefits. These can be listed as
(Yasar, 1998):
1. using information technologies as means of lesson presentation,
2. using information technologies to practice and repetition,
3. using information technologies as a private instructor,
4. using information technologies as means of presenting simulation activities,
5. using information technologies for informative games,
6. using information technologies to communicate,
7. using internet supported activities.
In the administrative works content, the first area in which computer is used effectively and intensely is
measurement and evaluation. It is obvious that measurement and evaluation activities take teacher‘s time and
require great effort. Computer decreases the teacher‘s burden to a little. A teacher can benefit from computer
during measurement and evaluation in such ways (Akkoyunlu, 1998); preparation of question banks, preparation
of tests, saving exam results, evaluation of exam results, and analysis of test items.
Moreover, the use of computer in administrative works in schools facilitates the daily work (Akkoyunlu,
1998). Using management programs such as planning, budget, personnel, payroll, accounting and using special
programs about student registration and reporting increase the quality of administrative duties (Baykal, 1991).
Internet is the most preferred way of collecting information during lesson preparation process by
teachers. Teachers may direct students to internet in order them to search and get information. Searches in
internet come after the use of word processing programs and educational software among the computer activities
of students in schools (Becker, 1999).
As a result, it is obvious that using information technologies, especially computer, internet and
projections is indispensable part of today‘s education and education quality and efficacy without using
technology is low.

The Aim of the Research
The aim of this research is to determine how much the high school teachers in Erbil, Iraq, use
information technologies during lesson and lesson preparation process, to determine the meaningful differences
about it depending on gender, age and experience year.

Method of the Research
The method of the research is quantitative research approach and survey method. A survey, which had
derived from a survey taken from Learning Community Project of Ohio University, USA, and used in a research
in Sakarya, Turkey (Isman, 2002), was prepared and applied to high school teachers in Erbil. There were 41
questions in the survey. 8 questions were about teachers themselves. 33 questions were about information
technologies.

Universe and Sampling
Universe of the research comprises high school teachers in Erbil City, Iraq. Sampling includes 65
teachers in 7 high schools. These high schools were chosen according to their successes in national exams. The
most successful high schools, the less successful and mean ones were chosen. Survey was filled by randomly
chosen teachers who were in break.

Information About The Sampling
Teachers answered 8 questions about themselves. As a result the following information is obtained
about them. Sampling included:
1. Male: 40 people (61, 5 %)
2. Female: 25 people (38, 5 %)
Teachers‘ branch of teaching are given in the following table:
Number of
Course
Teachers
Percentage

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�1st International Conference on Foreign Language Teaching and Applied Linguistics
May 5-7 2011 Sarajevo
Arabic

8

12.3

Physical Education

2

3.1

Biology

1

1.5

Geography

1

1.5

Religion

1

1.5

Physics

7

10.8

Economy

2

3.1

English

9

13.8

Chemistry

6

9.2

Kurdish

10

15.4

Math

14

21.5

Guidance

1

1.5

History

3

4.6

Total

65

100

We grouped teachers into three according to their ages:
1. 30 years old and under : 14 people (21,5 %)
2. between 31 – 40 years old: 30 people (46,2 %)
3. 40 years old and over: 21 people (32,3 %)
Most of the teachers were over 31 but in contrast experience year average were low. Teachers had
service in government as:
1. 10 years and under: 39 people (60 %)
2. between 11 – 20 years: 24 people (36,9 %)
3. 21 years and over: 2 people (3,1 %)
Most of the teachers are university graduates. Educational level of the teachers is:
1. 2-year institute graduates: 1 person (1,5 %)
2. 4-year university graduates: 63 people (96,9 %)
3. Graduate degree: 1 person (1,5 %)
In order to understand computer skills level of teachers, there were questions about computer and
internet usage. According to teachers‘ answers, their computer skills statistics, owning computer and internet at
home statistics are below. The number of teachers who can use computer is high and owning computer and
internet connection at home rate is also high.
1. Teachers who can use computer: 57 people (87,7 %)
2. Teachers who can not use computer: 8 people (12,3 %)
1. Teachers who have computer at home: 54 people (83,1 %)
2. Teachers who don‘t have computer at home: 11 people (16,9 %)
1. Teachers who have internet connection at home: 35 people (53,8 % )
2. Teachers who don‘t have internet connection at home: 30 people (46,2 % )

Findings And Technology Usage Of High School Teachers Of Erbil
In the second part of the survey, there were questions about information technologies and teachers were
supposed to choose one of the four choices (I have never used, I have rarely used, I have frequently used, I have
always used) for each technology. There was another column to obtain whether the technology is available at
school. Results are given below, with titles in groups of thirty three technologies and on tables of numbers and
percentages.

227

�1st International Conference on Foreign Language Teaching and Applied Linguistics
May 5-7 2011 Sarajevo
Black/White Board, Graphics, Big Picture, Book, Panel, Caricature, And
Diagram
Black/white board, graphics, big picture, book are available in all schools of Erbil. In two (28,5 %) of
the seven schools attended the survey, teachers say panel for announcements is not available in their schools.
Caricature is not available in five (71,5 %) of the seven schools while diagram is available in four (57,1 %).
All of the teachers use boards. They use books as well. The rate of teachers who don‘t use book is 4,6
percent. They are chemistry, English and history teachers and it seems they are using their own lesson notes and
make students to dictate. Most of the teachers are not using graphics (61,5 % not using, 23,1 % always used ),
caricature (81,5 % not using, 7,7 % always used) and diagram (69,2 % not using, 18,5 % always used) while
nearly half of them are using big pictures (50,8 % using, 26,2 % always used). 58,5 percent of the teachers use
panels for announcements.
It is interesting to observe that most of the teachers are not using graphics, diagrams, and big pictures
while 43 percent of the teachers are teaching in scientific branches (biology, physics, chemistry, economy, and
math).

Desktop Computer, Laptop, Windows, Word, PowerPoint, Excel
Except from one (14,2 %) of the seven schools, desktop computer is available while only two (28,5 %)
of them have laptop. So Windows, Word, PowerPoint and Excel software are not available only in one (14, 2 %)
of the schools. In most of the schools, computers are used for office works. It is remarkable to learn that some
schools have computer labs and multimedia classes while some others don‘t have even a computer.
32,3 percent of teachers use desktop computer during lessons (18,5 % always used) and lesson
preparation process while only 24,6 percent of teachers use laptop (15,4 % always used). Parallel to these
statistics, most of the teachers are not using computer software such as Windows (73,8 % not using, 15,5 %
always used), Word (72,3 % not using, 16,9 % always used), PowerPoint (80 % not using, 6,2 % always used),
Excel (80 % not using, 1,5 % always used). When we consider that 87, 7 percent of teachers can use computers
and 83,1 percent have computer at home, these rates of using computers are too low. Thus, most of the teachers
are supposed to use traditional presentation methods instead of computer assisted one or preparing materials and
documents such as worksheets and exam papers by writing on papers.

Scanner, Digital Camera, LCD Panel, Multimedia, Printer, Television, CD/DVD,
Film
Two (28, 5 %) of the seven schools have scanner and film. Three (42, 8 %) of them have digital camera,
LCD panel, multimedia and television. While 57,1 percent (4) of the schools have printer, CD/DVD is available
in 71,4 percent (5) of the schools.
Most of the teachers are not using these technologies. The rates of teachers not used them are higher
than the availability rates. The rates of teachers don‘t use scanner (81,5 % not using, 3,1 % always used), digital
camera (87,7 % not using, 6,2 % always used), LCD Panel (90,8 % not using, 6,2 % always used), multimedia
(84,6 % not using, 7,7 % always used), printer (80 % not using, 12,3 % always used), television (86,2 % not
using, 9,2 % always used), CD/DVD (76,9 % not using, 13,8 % always used) and film (84,6 % not using, 9,2 %
always used) are very high. Usage of presentation technologies such as television, LCD Panel, projection and
computer seems to be similar to each other.

Video camera, Radio, Cassette Player, Tape Cassette, Overhead Projector,
Smartboard, Projector
Two (28, 5 %) of the seven schools have video camera. Three (42, 8 %) of them have radio and tape
cassette. While 57,1 percent (4) of the schools have projection and cassette player, overhead projector is
available in 14,2 percent (1) of the schools. None of the schools have a smartboard.
According to the answers of the teachers, 89, 2 percent of the teachers don‘t use video camera (3,1 %
always used) while 87,7 percent don‘t use radio (6,2 % always used). 73,8 percent of the teachers don‘t use
cassette player (16,9 % always used) while 78,5 percent don‘t use cassette player (16,9 % always used). 87,7
percent of the teachers don‘t use overhead projector (7,7 % always used) while 84,6 percent don‘t use projector
(7,7 % always used). Since smartboard is not available in any of the schools, none of the teachers use
smartboard.

228

�1st International Conference on Foreign Language Teaching and Applied Linguistics
May 5-7 2011 Sarajevo
Local network, internet network, www pages, search engines, e-mail
Two (28, 5 %) of the seven schools have internet connection while only one (14, 2 %) of them have
local network. But 87,7 percent of teachers can use computers and 83,1 percent have computer at home. 53,8
percent of these teachers have internet connection at home.
Although teachers have computers and internet connection at home, it seems they are not using them a
lot for their courses. According to the answers given for the survey, the rates of teachers not using local network
(96,9 % not using, 0 % always used), internet network (86,2 % not using, 6,2 % always used), www pages (84,6
% not using, 7,7 % always used), search engines (96,9 % not using, 3,1 % always used), e-mail (81,5 % not
using, 9,2 % always used) are quite high.

Gender, age and experience year issues
There were teachers from both genders in the survey. Except from few technologies, meaningful
differences are not obtained in the survey about the technology usage of male and female teachers. In fifteen
technologies, the difference was less than 5 percent. It is identified that female teachers use seventeen of
technologies more than male teachers (board, book, Windows, Word, Excel, digital camera, LCD panel,
multimedia, printer, television, film, video camera, tape cassette, overhead projector, internet network, www
pages and e-mail).Male teachers use fifteen technologies more than female teachers (graphics, big picture, panel,
caricature, diagram, desktop computer, laptop, PowerPoint, printer, CD/DVD, radio, cassette player, projection,
local network and search engines).
There were three age groups in the sampling (30 and under, between 30-40, 40 and over). It is obtained
that the older the teachers are the less they use information technologies except from big picture, panel and
overhead projector. It is opposite in these three items. 40 years old and older teachers are better in using
caricature and diagram while teachers between 31 and 40 are better in using digital camera, multimedia,
projection, local network and internet network.
Teachers were grouped into two categories according to their experience year; 10 years and under, over
10 years. The more teachers have experience year, the less they use information technologies except from six of
technologies (caricature, diagram, digital camera, video camera, overhead projector and projection).

229

�1st International Conference on Foreign Language Teaching and Applied Linguistics
May 5-7 2011 Sarajevo

67,7
4,6
9,2
18,5
75,4
4,6
4,6
15,4
73,8
4,6
6,2
15,4
72,3
4,6
6,2
16,9
80,0
7,7
6,2
6,2
83,1
9,2
6,2
1,5
81,5
9,2
6,2
3,1
87,7
3,1
3,1
6,2
90,8
1,5
1,5
6,2
84,6
4,6
3,1
7,7

CD/DVD Television Printer
Film

Video
camera
Radio

Cassette
Player

44
3
6
12
49
3
3
10
48
3
4
10
47
3
4
11
52
5
4
4
54
6
4
1
53
6
4
2
57
2
2
4
59
1
1
4
55
3
2
5

Internet Local
Smartboa Overhead Tape
Projection
Network Network
rd
Projector Cassette

never used
rarely used
frequently used
always used
never used
rarely used
frequently used
always used
never used
rarely used
frequently used
always used
never used
rarely used
frequently used
always used
never used
rarely used
frequently used
always used
never used
rarely used
frequently used
always used
never used
rarely used
frequently used
always used
never used
rarely used
frequently used
always used
never used
rarely used
frequently used
always used
never used
rarely used
frequently used
always used

Technol
ogy
Answers
I have never used
I have rarely used
I have frequently used
I have always used
I have never used
I have rarely used
I have frequently used
I have always used
I have never used
I have rarely used
I have frequently used
I have always used
I have never used
I have rarely used
I have frequently used
I have always used
I have never used
I have rarely used
I have frequently used
I have always used
I have never used
I have rarely used
I have frequently used
I have always used
I have never used
I have rarely used
I have frequently used
I have always used
I have never used
I have rarely used
I have frequently used
I have always used
I have never used
I have rarely used
I have frequently used
I have always used
I have never used
I have rarely used
I have frequently used
I have always used

www
pages

have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
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have
have
have

Percentage
0,0
1,5
13,8
84,6
61,5
6,2
9,2
23,1
49,2
4,6
20,0
26,2
4,6
21,5
18,5
55,4
41,5
16,9
23,1
18,5
81,5
7,7
3,1
7,7
69,2
6,2
6,2
18,5

Search
Engines

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Number of
Teachers
0
1
9
55
40
4
6
15
32
3
13
17
3
14
12
36
27
11
15
12
53
5
2
5
45
4
4
12

E-mail

Multimedi LCD
a
Panel

Digital
Scanner Excel
Camera

Powerpoin
Word
t

Windows Laptop

Desktop
Caricatur
Diagram
Panel
Computer
e

Book

Big
Picture

Black
Graphics /White
Board

Technol
ogy
Answers
I have never used
I have rarely used
I have frequently used
I have always used
I have never used
I have rarely used
I have frequently used
I have always used
I have never used
I have rarely used
I have frequently used
I have always used
I have never used
I have rarely used
I have frequently used
I have always used
I have never used
I have rarely used
I have frequently used
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I have rarely used
I have frequently used
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I
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I
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I
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I
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I
I
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I

have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have
have

Number of
Teachers
52
1
4
8
56
2
1
6
50
3
3
9
55
3
1
6
58
3
2
2
57
3
1
4
48
4
2
11
51
2
1
11
57
3
0
5
65
0
0
0

never used
rarely used
frequently used
always used
never used
rarely used
frequently used
always used
never used
rarely used
frequently used
always used
never used
rarely used
frequently used
always used
never used
rarely used
frequently used
always used
never used
rarely used
frequently used
always used

55
2
3
5
63
1
1
0
56
3
2
4
55
2
3
5
63
0
0
2
53
5
1
6

Percentage
80,0
1,5
6,2
12,3
86,2
3,1
1,5
9,2
76,9
4,6
4,6
13,8
84,6
4,6
1,5
9,2
89,2
4,6
3,1
3,1
87,7
4,6
1,5
6,2
73,8
6,2
3,1
16,9
78,5
3,1
1,5
16,9
87,7
4,6
0,0
7,7
100,0
0,0
0,0
0,0
84,6
3,1
4,6
7,7
96,9
1,5
1,5
0,0
86,2
4,6
3,1
6,2
84,6
3,1
4,6
7,7
96,9
0,0
0,0
3,1
81,5
7,7
1,5
9,2

Table: Results of Survey about Information Technologies

230

�1st International Conference on Foreign Language Teaching and Applied Linguistics
May 5-7 2011 Sarajevo
Conclusion
The results of the survey can be assessed both for teachers and schools. According to the results, it
seems high schools of Erbil are insufficient for most of the information technologies. Even the number of
computers is not enough or they are only used for office works instead of lessons. It is observed that some
schools don‘t have most of the technologies even a computer while some of them have most of them.
Secondly, teachers are not using information technologies sufficiently in their lessons and lesson
preparation process. It seems that is because of lock of materials in schools. But teachers don‘t seem eager to use
technology in their classes while we consider that most of the teachers have computer at home.
We can advise in service trainings for teachers. The holiday periods are long in Iraq. Teachers are free
in the summer. There are some curriculum changes in Erbil but teachers are still in adaptation period of using
new course books and curriculum. It is more essential to do the educational reforms both in schools and related
faculties of universities.

References
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231

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                <text>In this research, high school teachers‘ technology usage rates in lessons or prelesson  period in Erbil City, Kurdistan Region-Iraq, is studied. A questionnaire was  prepared and the survey was done in April 2010 in 7 high schools on 65 teachers. The  research included most of the technologies in education such as board, book, projection  and internet. According to the results, it is obtained that high school teachers in Erbil have  never used some technologies and are not using some technologies sufficiently except  from boards and books. One of the reasons for this is identified as these technologies are  not available in schools. It is remarkable that most of the teachers have computers and  internet connection at home but they are not using these technologies for their lessons  despite the striking improvements in educational technologies.</text>
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                    <text>TEKKE VE ZAVİYELERİN BALKANLAR’DAKİ ROLÜ VE ÖNEMİ
Nedim BAKIRCI - Hüseyin Kürşat TÜRKAN
Niğde Üniversitesi, Fen Edebiyat Fakültesi, Türk Dili ve Edebiyatı, Niğde / Türkiye
Giresun Üniversitesi, Türk Dili Bölümü, Giresun / Türkiye
Anahtar Kelimeler: Ahmet Yesevi, Hacı Bektaş Veli, Bektaşilik, Anadolu, Balkanlar, Bosna
Hersek.
ÖZET
Türklerde ilk tarikatın kurucusu Ahmet Yesevi Hazretleri’dir. Ahmet Yesevi, yetiştirdiği
müritlerini Anadolu’ya göndermiş ve bu müritler Anadolu’nun manevi mimarları olmuşlardır.
Halka arasından Anadolu’ya gelen müritlerin sayısı doksan dokuz bin olarak ifade edilmektedir.
Ayrıca bu müritlere Horasan erenleri adı da verilmektedir. Her mürit Anadolu’nun çeşitli
yerlerini mesken tutmuş ve bulundukları yerlerde birer tekke veya dergâh inşa etmiştir. Bu mistik
kurumların (tekke veya zaviyelerin), bunların kurucuları ve yöneticilerinin (pirlerin, şeyhlerin ve
dervişlerin) sadece dini, sosyal ve kültürel yaşamda değil, aynı zamanda siyasal ve ekonomik
hayatın düzenlemesinde, siyasi hudutların genişletilmesinde, elde edilen toprakların
işletilmesinde, imar ve iskânında da önemli etkileri vardı. Anadolu’da tarikatlar arasında en
önemlisi hiç şüphesiz Hacı Bektaş Dergâhı’dır. Anadolu’dan Balkanlar’a, kısmen Mısır’a ve
Yakındoğu ülkelerine dek geniş bir coğrafyaya yayılmış olan Alevi Bektaşi dergâhlarının ana
merkezi Hacıbektaş’taki Pir Evi’dir. Bugün Balkanlarda tespit edilen tekke sayısı yirmi üçtür.
İşte bu bildiride de yukarıda sayısını verdiğimiz tekkelerin Balkanlardaki rolü ve önemi üzerinde
durulmuştur.

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                    <text>1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

Telecommunication Sector in Bosnia and Herzegovina: An Overview
Telecommunication, Regulation &amp; Sustainable Development
Oğuzhan ÖZALTIN
Ph.D. Student, Süleyman Demirel University, Department of Public Administration,
Isparta / TURKEY, oguzhan@oguzhanozaltin.com
Aykut SEZGĐN
Research Assistant, Süleyman Demirel University, Department of Economics,
Isparta / TURKEY, asezgin@iibf.sdu.edu.tr
Onur DEMĐREL
Research Assistant, Süleyman Demirel University, Department of Economics,
Isparta / TURKEY, onurdemirel@yahoo.com
Abstract: The aim of the study is to investigate the telecommunication sector in Bosnia and
Herzegovina with respect to the liberalisation process mentioned by the Public Governance
Committee of the OECD and the sustainable development goals introduced by the World
Bank. It is analyzed that how telecommunication sector has been regulated in the post-war
period, the sectoral structure, legal infrastructure and regulatory agency characteristics are
represented and finally a SWOT analysis is made for the telecommunication sector in Bosnia
and Herzegovina and the Communication Regulatory Agency.

Keywords: Regulation, telecommunication sector, sustainable development, Bosnia
and Herzegovina

Introduction
Current discourse is the importance of competition in any sector. It is expected from nation-states that
they replace their competition policies with more liberal ones. In other words, the role of the states is expected to
be ‘mediator state’. States will delegate their regulatory and supervisory authorities to autonomous
administrative authorities. In this way, the wealth of the citizens will foster.
In order to experience such a wealth increase monopolistic sectors should be transformed into
oligopolistic markets. Then, these oligopolistic markets shall approach to perfect competition.
It is the case also for the telecommunication sector. The sector is generally under governmental
monopoly or has oligopolistic features. Therefore, the regulation and supervision shall be performed by
autonomous administrative authorities.

Telecommunication and Regulation in Bosnia and Herzegovina
a.

A Historical Overview

During the first phase of postwar reconstruction in BiH, broadcasting regulation was split between two
agencies: the Independent Media Commission (IMC), responsible for licensing radio and television stations,
program monitoring and establishing codes of practice, and the Telecommunications Regulatory Agency (TRA),
responsible for telecommunications and frequency management. The High Representative merged the two
agencies in March 2001, creating the Communications Regulatory Agency (Regulatorna Agencija za
Komunikacije-RAK), that has responsibility for both broadcasting and telecommunications areas (CARDS,
2006).
Currently there are three telecom enterprises in Bosnia and Herzegovina. These are BH Telecom,
Telekom Srpske and HT Mostar.
BH telecom, headquartered in Sarajevo, is a “joint-stock” company, principally divided into four
primary service units: (FIPA, 2005)
• Fixed telephony BH Telecom;
• Mobile telephony GSM BIH;

450

�1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo
•
•

Internet service BIHNET;
Data transmission BIHPAK.

Figure 1: Historical Progress of Former PTT in Bosnia and Herzegovina
Source: CARDS, 2006.

The company employs about 3,000 personnel at the total and provides 22 direct connections with
foreign operators, providing a total capacity of 3,471 channels and also direct connections with Bosnia’s other
two incumbents, Telekom Srpske (494 voice channels) and HT Mostar (214 voice channels). BH Telecom has
commercial roaming contracts with 127 world GSM operators, in 59 countries on all five continents. BH
Telecom continues to expand its BIHNET Internet service with subscriber access to broadband capacity via
leased lines and ADSL access (FIPA, 2005).

Ownership Structure Pre-Privatization
100%
80%
60%
40%
20%
0%

10

20

25

90

80

75

Figure 2: Ownership Structure
of Dominant Telecommunication
Companies before Privatization
BH-Telecom
HT-Mostar Telekom
Source: Cullen International, Country Comparative Report, 2005.

Telekom Srpske, headquartered in Banja Luka, employs about 2,400 personnel, and provides its present
subscriber base of 275,000 with direct switch links to Serbia-Montenegro, Germany, Slovenia, Croatia, Austria,
Italy, and Switzerland.
HT Mostar is the second of two telecoms operating in the Federation BiH. HT Mostar was legally
established as a limited liability company, with the Federation government owning about 80% of the company
capital, the remaining 20% is privately owned capital (currently 37% of the company is private). At present, HT
Mostar provides only fixed line telephony and Internet connectivity services. The company possesses about
130,000 fixed line subscribers and Internet subscribers (dial-up and broadband). In 2002, HT Mostar’s GSM
operations were spun-off into a separate operating entity, ERONET, but there are now attempts underway to remerge together the two corporate entities (FIPA, 2005).

451

�1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

Ownership Structure After Privatization
100%

10

80%

37

35

63

65

60%
90

40%
20%
0%

Figure 3: Ownership Structure of Dominant Telecommunication Companies after Privatization
Source: CARDS, 2006.

Elektroprivreda is Bosnia-Herzegovina’s largest power utility incumbent, which possesses a substantial,
and growing telecommunications infrastructure primarily to support the power utility’s generation, transmission,
and distribution operations. About 2,000 kilometres of fibre optic cable capacity has been thus far installed by
Elektroprivreda, and the company is now installing an additional 2,000 kilometres of fibre optic capacity. In late
2004, Elektroprivreda was awarded an independent telecommunications operator license, which allows the
company to develop commercial applications of its excess capacity (FIPA, 2005).
As the number of issued licences for fixed operators (13 licences) are much higher than the number of
operators operating currently (3 operators), it may be claimed that the telecommunication market in BiH is going
to liberalize in 2007, marking the entrance of new players, and therfore distrurbing the position of the dominat
operators.
The fixed operators also operate as mobile operators and they are the only companies. BH Telecom
whose network covers 87,89% of the population and 96% of the roads specified in the licence annex has been
operating since 1996. Telekom Srpske whose services reach 95,2% of the population and 95,6% of the roads has
been operating since 1999. HT Mostar was launched in 2000 and covers 98,6% of the population and 96% of the
overall networks of roads (CARDS, 2006).

Infrastructure providers
160
140
120
100
80
60
40
20
0

143

64
3

3

40

40

39

Figure 4: Quantities of Infrastructure Providers in Bosnia and Herzegovina
Source: Cullen International, Country Comparative Report, 2005.

Although the licenses are nationwide licences, they operate mainly on geographic basis. Telekom
Srpske serves Republic Srpska and BH Telecom serves the north-east part of the Federation of Bosnia and
Herzegovina.
As of the end of 2007, there were 60 licenced Internet providers in BiH (CARDS, 2006).

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b. Statistics

Fixed Telephone Penetration
(number of connections per 100 inhabitans)

28
26
23,63
24

24,48 24,76

25,2

25,46

22,35

22
205: Fixed Telephone Penetration in Bosnia and Herzegovina
Figure
Source: CARDS, 2006.

The population of BiH is 4,672,165 as of 2007 and the per capita national income adjusted by
purchasing power is about USD 6,600. The number of Internet users is about 950,000 at the end of 2007, with a
penetration rate of 27.25%. The rate for fixed telephone lines is 26.41%. The broadband penetration rate is only
1.02% as of 2006. The average rate for broadband penetration is 18% for Europe. The number of XDSL lines in
21,664. The dominant technology in the country is XDSL and cable networks follows. There are 52 ISSs in BiH.
Mobile penetration rate is 63.29% in the year 2007 (SAS, 2008).

Mobile Penetration
(number of subscribers per 100 inhabitans)

80

63,29

60
36,62

41,48

48,77

40
20
0 6: Mobile Penetration in Bosnia and Herzegovina
Figure
Source: CARDS, 2006.

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Penetration of Internet Users
30

24,5
20,8

25
20

15,1

15
10

7
4

5
Figure0 7: Penetration of Internet Users in Bosnia and Herzegovina
Source: CARDS, 2006.

c.

Legal Structure

The frame of the legal structure in Bosnia and Herzegovina is constructed through the Law on
Communications (Official Gazette, no. 31/2003). The law entered into force in 2002 and confirmed the
authorization and responsibilities of the RAK. The Law adopts a convergent approach with a wide scope
including telecommunications, radio, broadcasting (including cable television) and connected services and
facilities. According to the Law the broadcasting segment of the communication sector is defined as “any pointto-multipoint emission of signs, signals, text, images, sounds or data by wire, optical fibre, radio, or any other
electromagnetic means intended for general reception by the public by means of receivers adapted for the
purpose” and “any legal or physical person providing broadcasting”.
The Law also defines a number of fundamental regulatory principles that in turn assign the scope of the
actions of the RAK, such as:
• The protection of freedom of expression and diversity of opinion while respecting common standards of
decency, non-discrimination, fairness, accuracy, and impartiality;
• The development of professional and viable commercial and public broadcasters with the intention of
striking an appropriate balance within the two;
• The principle that broadcasters shall be separated from political control and manipulation;
• Licenses shall be awarded on the basis of a process by which appropriate professional standards of program
content, technical operation and financing are ensured;
• Broadcast advertising shall be regulated so as to be consistent with the best European practice.
In accordance with the Bosnia and Herzegovina Law on Communications, and related to the regulatory
work in the field of creating bylaws, the RAK has created a number of various codes, rules and guidelines so far.
The Broadcasting Code of Practice and the Advertising and Sponsorship Code are of most important. During
2006, the process of matching the Advertising and Sponsorship Code with European regulation has been
completed, as well as the harmonization of the Broadcasting Code of Practice with the EU principles.
The Law on Public Broadcasting System of Bosnia and Herzegovina was passed by the Bosnia and
Herzegovina Parliamentary Assembly on October 5, 2005. It was adopted in January 2006.
As a member of the Council of Europe, Bosnia and Herzegovina ratified the European Convention on
Trans-frontier Television in 2005, which establishes fundamental rules concerning the content of television
transmission and specifically, among others, advertising and tele-shopping, protection of minors and right of
reply (Marko, 2008).
d. Regulatory Institution
The institution in charge of regulating the communication sector in Bosnia and Herzegovina (BiH) is
the Communication Regulatory Agency (RAK). It was established in March 2001 by the decision of the High
Representative that merges the competencies of two regulatory authorities, namely the Independent Media
Commission and the Telecommunications Regulatory Agency. This was the first step for a unique regulator in
the region that would regulate the whole communication sector, including the radio frequency spectrum (Marko,
2008).

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The main duties of the RAK:
• to spread rules on broadcasting and telecommunications, and ensure obedience thereto;
• to license broadcasters and telecommunications operators pursuant to the provisions of the Law, and monitor
their compliance with license conditions;
• to plan, manage, allocate and assign the frequency spectrum and monitor the use of it as well as to maintain
and publish a frequency usage plan for the entire territory of Bosnia and Herzegovina;
• to require the disclosure of such information as is necessary for the due performance of its regulatory
obligations;
• to apply technical and quality standards, for instance, to ensure interconnection and functionality of public
telecommunications networks and services;
• to establish and maintain a technical license-fee-system for both broadcasting and telecommunications;
• such other duties that are assigned to it under the Law.
In order to assure the efficiency of the actions of the RAK the Law attributes an enforcement power
including the competence to impose sanctions in case of breaches of the Law or RAK decisions. Also, if a
telecommunications or broadcasting network or service is being operated without a license, the Agency has the
power to take all necessary steps to stop the activity of such operations. In case of different violations, oral and
written warnings; inspection of licensed facilities; demands for action or cessation; financial penalty up to
€75,000; order the interruption of broadcasting or the provision of telecommunications services for a period not
exceeding three months; revocation of a license are the measures that the RAK may apply (Marko, 2008).

Telecommunication-Regulation and Sustainable Development
Providing access to the Internet may help to overcome at least some of the problems faced in the
development of rural areas. ICT offer the possibility of a very inexpensive access to government information, a
simple tool for marketing of agricultural produce, exchange of the market information, better financial support of
the agricultural sector, distance education etc. In addition, a better quality of life and improved living standards
for the poorest sections of the society would in part result from the expected lowering of the costs of
administrative services (fees, access to information, the dissemination of and the increase in the number of
services accessible to this social strata, through universally accessible service) (World Bank, 2004).
Macroeconomic data is beginning to demonstrate that the expansion and increased sophistication of the
ICT sector is vital for the self-sustainability and growth of the country’s overall economy.
Government fiscal and FDI policies are beginning to address the issues of encouraging long-term
investments in both technology and knowledge. In particular, the government has recently approved a wideranging Information Society Strategy and Action Plan, and established a state-level agency to coordinate the
Information Society agenda.
One of the most profound influences to the overall economic landscape and to the ICT sector in
particular, is Bosnia’s commitment to obtain EU Integration status by 2014. Substantial policy reforms and
essential market standards are expected to dramatically expand the economic opportunities for both domestic and
foreign investors.
A number of the country’s larger economic producers, including the telecommunications incumbents,
are scheduled to undergo privatization within 2006-08. Further, Bosnia’s Communications Regulatory Agency
(www.rak.ba) whose mission is to facilitate a proper and effective policy environment for the sector, has
established a reputation for independence (FIPA, 2005).
Recently, the telecoms and energy incumbents have undertaken the responsibility to join together with
other leading companies, university programs, and the SME sector to stimulate economic growth, particularly in
the fields of R&amp;D and ICT.
On a more commercial level, ICT is beginning to experience convergence throughout multiple
economic and social sectors. Particularly in the e-banking, e-education, and e-government sectors, ICT goods
and value-added services possess substantial growth potential.
FDI specifically targeting the ICT sector is already developing, and the success stories clearly
demonstrate that the ICT sector is shaping up to be a priority sector for FDI (FIPA, 2005).

SWOT Analysis of Telecommunication and Regulation in Bosnia and Herzegovina
Strengths:
•

The independent status of the RAK is well established, in particular the legal arrangements regarding their
financial independence and the appointment of its Director General.

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•
•

•

Progress has been made regarding information society services. Bosnia and Herzegovina has ratified the
Council of Europe Convention on Cybercrime. Legislation on electronic commerce has also been passed.
The e-signature law was adopted in November 2006.
Some progress has been made as regards audiovisual policy and media, in particular in approximating
Bosnia and Herzegovina's legislation to the European Convention on Transfrontier Television. The
Advertising and Sponsorship Code has been revised in accordance with the Convention. The RAK has also
started the revision of the Broadcasting Code of Practice (Commission of the European Communities, 2007:
46).
With regard to foreign direct investments, the legal framework gives guarantees to foreign investors willing
to entry in the BiH markets (CARDS, 2006).

Weaknesses:
•
•
•

•
•
•

However, the three incumbent telecom operators (Telekom Srpske, BH Telecom and HT Mostar) still enjoy
de facto monopolies of fixed network operations in their respective operating areas (CARDS, 2006).
The outdated infrastructure, the monopolistic character of the market, the lack of a clear legislative
framework, and the inexperience of the operations of a free market are all shared obstacles (Verikoukis et
al., 2004).
The RAK needs to be better equipped in terms of human resources to be able to promote competition in the
market, in particular by improving the market conditions for alternative operators and by ensuring the
introduction and implementation of the necessary competitive safeguards. The capacity of the relevant
sections in the Ministry of Transport and Communications also need to be strengthened.
No progress has been made to transform the Citizens Identity Protection System Directorate into a Statelevel Agency for Information Society in charge of implementing the Strategy for Information Society and its
Action Plan, as well as of coordinating related activities throughout the country.
The implementing of e-signature law through by-laws still needs to be adopted. Legislation for conditional
access services has not yet been adopted.
The Federation of Bosnia and Herzegovina has been unable to adopt the necessary public broadcasting
legislation and the implementation public broadcasting reform continues to be delayed. Bosnia and
Herzegovina is not a party to the UNESCO Convention on Cultural Diversity. Ratifying this Convention is
necessary for Bosnia and Herzegovina's participation in media related Community Programmes
(Commission of the European Communities, 2007).

Opportunities:
•

In the light of BH strategies, it’s also expected to have a crucial impact in providing to foreign investors the
picture of open and attractive market (CARDS, 2006).
• The high probability of becoming a member of EU.
• Rich cultural diversity.
Threats:
•

•
•
•

Although the Feasibility Study has identified significant progress that was made by BiH in terms of the
telecommunication sector reform, the EU still sees a need for a more intensive cooperation, primarily in the
area of continued harmonization with the “Acquis Communitaire”. One area of special importance is the
continued improvement of legislative, regulative and institutional solutions in the area of ICT and postal
services, gradual liberalization, development of an investment friendly environment, and implementation of
European standards. The cooperation in the domain of strengthening the ICT infrastructure would assist the
development of informatic society in BiH. The Stability and Association Agreement (SAA) is only the
starting point in resolving some specific problems and it may serve as a channel for expansion of
cooperation in the ICT field (World Bank, 2004).
The possible adoption of the draft Law on Wages and Allowances, which would bring the RAK within the
civil service, could hinder RAK's independence (Commission of the European Communities, 2007).
A major issue is the difficulty in finding a right balance between the levels of wholesale prices (which need
to be cost oriented) with correspondent retail prices not yet fully rebalanced.
Although a smooth path towards LLU regulation can be agreed, nevertheless, it’s important to provide a
clear and reliable timescale of future development of the regulatory framework (CARDS, 2006).

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Conclusion and Policy Recommendations
Only in late 2000 Bosnia and Herzegovina as a country had really started to consider aspects and
ramifications of ICT, a field where it still lags behind, not only in comparison with the developed countries of
Europe and the rest of the world, but also with most transition countries. There are neither strategic guidelines
nor policies aimed at strengthening the awareness of the Bosnian society with regards to the necessity of the
broadest application of ICT and their possibilities. The existing legislation is not up to date with the job market,
nor does it address the new challenges created by it.
The sector of telecommunication infrastructure has been reduced to the telecom operators and their
technical and technological development. Liberalization of this market has become a much politicized issue,
although liberalization is already present in many segments, for instance, in provision of mobile telephone
services. On the other hand, due to significant omissions and lack of regulation in the communication sector, the
behaviour of telecom operators in some segments of the business has been unprecedented (World Bank, 2004).
Ensuring the independence of the Agency (including maintaining their financial independence and the
respect of the procedures in the appointment of the Director General) is of crucial importance to the development
of the broadcasting and (tele)communications market (Commission of the European Communities, 2007).
As aforementioned, the penetration rates for fixed telephone lines, mobile telephones and Internet have
been linearly increasing. However, the private sector ownership of the operators does not increase with the same
pace. For instance, as can be seen from Figures 2 and 3, the private sector ownership of BH Telecom remains the
same but in the cases of Telekom Srpske and HT Mostar private sector ownerships increase. Yet, the state of
BiH still has an ownership of more than 50% at all three companies. This, in turn, reveals that
telecommunication sector in BiH has an image of oligopolistic character but operates under the conditions of
monopolistic market. As a result, despite the dominant discourse in favour of private sector ownership, the
dominance of state ownership in BiH still lasts and therefore liberalisation process has a lot to do. On the other
hand, only 2 decades after the fall of real socialism in the territory, the degree of liberalisation so far may be
perceived as a success.

References
CARDS (European Community Assistance for Reconstruction, Development and Stabilisation Programme), (2006),
Overview of the Communications Sector in Bosnia and Herzegovina, The Harmonization with the EU Standards and the
Role of the Communications Regulatory Agency.
Commission of the European Communities, (2007), Bosnia and Herzegovina 2007 Progress Report, Enlargement Strategy
and Main Challenges 2007-2008, Brussels,
[http://ec.europa.eu/enlargement/pdf/key_documents/2007/nov/bosnia_herzegovina_progress_reports_en.pdf], last access:
May 19th, 2009.
Cullen International, (2005), Supply of Services in Monitoring of South East Europe – Telecommunication Services Sector
and Related Aspects.
FIPA (Foreign Investment Promotion Agency of Bosnia and Herzegovina), (2005), Bosnia and Herzegovina ICT Sector
Profile, Sarajevo.
Marko, D., (2008), The Impact of the EU Audiovisual Media Services (AVMS) Directive on Freedom of Speech in the PostCommunist Democracies of Central and South Eastern Europe, South East European Network for Professionalization of
Media (SEENPM), Sarajevo.
SAS (Sektörel Araştırma ve Stratejiler Dairesi Başkanlığı), (2008), Dünya Telekomünikasyon ve Bilgi Teknolojileri
Pazarları, [http://www.tk.gov.tr/Yayin/Raporlar/2008/DunyaTelekomunikasyonPazari-25-03-08.pdf], last access: May 19th,
2009.
Verikoukis, CH., Z. Mili, I. Konstas and P. Angelidis, (2004), “Overview on Telecommunications Regulation Framework in
Southeastern Europe”, IEEE MELECON, Dubrovnik, Croatia,
[http://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&amp;arnumber=1347003&amp;isnumber=29653], last access: May 19th, 2009.
World Bank, (2004), Bosnia and Herzegovina Joint IDA-TMF Staff Assessment of the Poverty Reduction Strategy Paper,
Report No: 29034-BH,
[http://wwwwds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2004/05/25/000090341_20040525102031/Rendered/IND
EX/29034.txt], last access: May 19th, 2009.

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                <text>ÖZALTIN, Oğuzhan
SEZGiN, Aykut
DEMiREL, Onur</text>
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                <text>The aim of the study is to investigate the telecommunication sector in Bosnia and  Herzegovina with respect to the liberalisation process mentioned by the Public Governance  Committee of the OECD and the sustainable development goals introduced by the World  Bank. It is analyzed that how telecommunication sector has been regulated in the post-war  period, the sectoral structure, legal infrastructure and regulatory agency characteristics are  represented and finally a SWOT analysis is made for the telecommunication sector in Bosnia  and Herzegovina and the Communication Regulatory Agency.</text>
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