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                    <text>International Conference on Economic and Social Studies, 10-11 May, 2013, Sarajevo

ICSID Arbitration and Turkey in Terms of Subject and Party
Süleyman Dost
Süleyman Demirel University, Isparta, Turkey
suleymandost@sdu.edu.tr
The International Centre for Settlement of Investment Disputes (ICSID) is an
autonomous international institution established under the Convention on the
Settlement of Investment Disputes between States and Nationals of Other
States (the ICSID or the Washington Convention) with over one hundred and
fifty five member States. Turkey signed and ratified ICSID Convention. The
primary purpose of ICSID is to provide facilities for conciliation and arbitration
of international investment disputes.
ICSID has become the leading arbitration institution for the resolution of
investor-state disputes. This arbitration system is different from the other
arbitration. First of all, ICSID was established by the Convention as an impartial
international forum providing facilities for the resolution of legal disputes
between eligible parties, through arbitration procedures. Second, The
Convention sought to remove major impediments to the free international
flows of private investment posed by non-commercial risks and the absence of
specialized international methods for investment dispute settlement. Third,
recourse to the ICSID facilities is always subject to the parties' consent. Fourth,
as evidenced by its large membership, considerable caseload, and by the
numerous references to its arbitration facilities in investment treaties and
laws, ICSID plays an important role in the field of international investment and
economic development.
Today, companies considering an investment in a foreign country, must be
aware of ICSID and the other treaties providing access to ICSID. For example,
Bilateral Investment Treaties (BIT’s) Energy Charter Treaty (ECT) and
Multilateral Treaties (MIT’s). Turkey has signed namerous BIT’s with different
countries. Furthermore, Turkey ratified the Energy Charter Treaty (ECT) that
includes a provision regarding ICSID arbitration. Due to the steps taken by
Turkey to create a more appropriate legal climate for investments during 90’s,
foreign investors have brought eight arbitration cases before the ICSID against
Turkey since 2002.
In this study, firstly, ICSID arbitration system and arbitration cases against
Turkey will be taken hand. Then Turkish investor’s cases against host state will
be indicate. Finally general assesment will be made for Turkey and the other
parties of ICSID Convention.
Keywords: Arbitartion, Investment, ICSID, Turkey.

262

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                    <text>International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

ICSID Arbitration and Turkey in Terms of the Subject and Parties
Suleyman Dost
Suleyman Demirel University, Isparta, Turkey
suleymandost@sdu.edu.tr

Abstract
The International Centre for Settlement of Investment Disputes (ICSID) is an
autonomous international institution established under the Convention on the
Settlement of Investment Disputes between States and Nationals of Other States
(the ICSID or the Washington Convention) with over one hundred and fifty five
member States. Turkey signed and ratified ICSID Convention. The primary purpose
of ICSID is to provide facilities for conciliation and arbitration of international
investment disputes.
ICSID has become the leading arbitration institution for the resolution of investorstate disputes. This arbitration system is different from the other arbitration. First of
all, ICSID was established by the Convention as an impartial international forum
providing facilities for the resolution of legal disputes between eligible parties,
through arbitration procedures. Second, The Convention sought to remove major
impediments to the free international flows of private investment posed by noncommercial risks and the absence of specialized international methods for
investment dispute settlement. Third, recourse to the ICSID facilities is always
subject to the parties' consent. Fourth, as evidenced by its large membership,
considerable caseload, and by the numerous references to its arbitration facilities in
investment treaties and laws, ICSID plays an important role in the field of
international investment and economic development.
Today, companies considering an investment in a foreign country, must be aware of
ICSID and the other treaties providing access to ICSID. For example, Bilateral
Investment Treaties (BIT’s) Energy Charter Treaty (ECT) and Multilateral Treaties
(MIT’s). Turkey has signed namerous BIT’s with different countries. Furthermore,
Turkey ratified the Energy Charter Treaty (ECT) that includes a provision regarding
ICSID arbitration. Due to the steps taken by Turkey to create a more appropriate
legal climate for investments during 90’s, foreign investors have brought eight
arbitration cases before the ICSID against Turkey since 2002.
In this study, firstly, ICSID arbitration system and arbitration cases against Turkey
will be taken hand. Then Turkish investor’s cases against host state will be indicate.
Finally general assesment will be made for Turkey and the other parties of ICSID
Convention.
Key Words:arbitration, Investment, ICSID, Turkey.

Introduction
ICSID Convention, which came into force on 14th October 1966 established an
International Centre for Settlement of Investment Disputes. This Convention, which is also
referred to as Washington Convention came into force in Turkey on 02nd.04.1989. ICSID

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Convention mainly aims to stop disputes being a political tool and a threat factor and
resolve the disputes on a platform where the benefits of both parties are balanced. (Emek,
27)The Convention provides the ways of conciliation and arbitration for that.
464 applications have been registered so far. 255 of these have been concluded1 and 169 of
them are still on trial2. Applications show that, disputes mainly come up in areas of
banking, construction, energy, health, industry, mining, tourism and agriculture3.
ICSID (The International Centre) established within the body of the World Bank offers an
objective and reliable arbitration case in the resolution of disputes between foreign
investors and the host state. The Centre also aims to clear the concerns of foreign investors
and to motivate them for investing in foreign states and to reduce the negative attempts of
the host state towards investment.
ICSID Arbitration
Trial authority of the Centre covers legal disputes between states that are a party to ICSID
Convention and the citizens of other states that are also a party to ICSID Convention, who
have submitted their written consent related to the dispute to the General Secretariat. After
the submission of consent, no party can withdraw it back unilaterally (Article 25 of the
ICSID). Trial authority of the ICSID Arbitration Centre depends on three factors: The first
one is the presence of a legal benefit dispute, arising directly out of the investment. The
second one is the consents of the parties. And the third one is the requirement that the host
state and the sending state are both parties to the ICSID Convention. (Sassoon, 102)So, it is
possible to discuss the trial authority of the Centre with respect to the subject of the trial,
parties of the dispute and consents of the parties (Nomer et al., 54):
1-Trial Subject
In the presence of a subject relevant to the tribal authority of the Centre, there has to be a
legal dispute directly related to investment as a first condition4. (De Cassio, 230;
Amerasinghe, 636)Consequently; political, economic, financial or commercial disputes are
included within the scope of ICSID trial. (De Cassio, 230)
As the Convention not defines investment, wills of parties shall be studied. (Azrak, 27;
Wagner, 472; Kurtz, 20) In ICSID arbitration, troubles related to subject limitation are too
rare. (Park et al., 453; Hornick, 189; Escobar, 140) Any kind of dispute related to
investment can generally be a trial subject in an ICSID arbitration system. However;
expenses made by the Claimant prior to investment are not regarded as investments with
respect to Article 25 of ICSID5.
2-Parties
According to ICSID Convention, one of the parties is a state party to the Convention and
the other party is the citizen of another state which also is a party to the Convention
(Article 25 of the ICSID). So, disputes, parties of which are real and/or special legal
entities or states are outside the authority of ICSID.
One party of the dispute is the host state where the investment is made. In order for a
dispute to be resolved by ICSID arbitration, the host state shall be a party to ICSID and
1

See: https://icsid.worldbank.org (23.04.2013)
See: https://icsid.worldbank.org (23.04.2013)
3
See: https://icsid.worldbank.org (23.04.2013)
4
See for additional knowledge: Mihaly - Sri Lanka, Award, ICSID Case No:00/2, p.32.
5
Mihaly - Sri Lanka, Award, ICSID Case No:00/2, p.28-33, 52-54, ve 61-62.
2

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�International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

have consent on arbitration issue. Moreover it is allowed that; the subunits forming any
country or the state which has assigned a representative to the Centre is a party to the
dispute (Erten, 216; Tawil, 278).
The other party of the dispute is the citizen of another state which is a party to the ICSID
Convention (De Cassio, 230). This statement expresses the real or legal entities possessing
the citizenship of a state party apart from the home state which was a partof the Centre at
the date when the application was submitted to the Centre (Article 25/2-a of the ICSID). In
case of dual citizenship, the investor can apply for ICSID arbitration if the state he/she is a
citizen of is a party to the ICSID Convention6 (Nomer et al., 55). 23 ICSID Convention
accepts that, if a prior agreement is made, companies under the control of foreign powers
will be treated in the host state as a citizen of another state which is a party to the
Convention (Article 25/2-b of the ICSID).
3-Written Arbitration Convention
In order for an international investment dispute to be resolved by ICSID arbitration, there
must be a relevant written arbitration convention carried out between parties. This is an
obligatory condition for the beginning of ICSID arbitration procedure (sine qua non
condition). A valid arbitration deal means consent to arbitration. This consent relation can
be provided with an arbitration condition or an independent arbitration deal (De Cassio,
229). Parties might give this consent before or after dispute (Günuğur,339). In most of the
disputes that come up in practice, this consent is given on the condition of arbitration put
into the investment agreement (Nomer et al., 54). This consent is also given in BIT’s
carried out between states.
States that have signed the ICSID Convention doesn’t mean that they give consent
(Amerasinghe, 636; Şanlı, 9). This shows the states’ desire to get into an ICSID arbitration
system. It doesn’t pose an obligation7 (Erten, 218). Declaration of consent for arbitration
shall be given for a certain dispute. Being a party to the ICSID Convention doesn’t require
parties to give consent for applying for ICSID arbitration for the resolution of a dispute
included within the scope of the Convention (De Cassio, 229). On the other hand; some
consent declaration might not cover the consent required by the Convention for the tribal
authority of the Centre. However; once the parties have submitted their consents to the
Centre, it is not possible for them to withdraw these back unilaterally8 (Sassoon, 103).
Consents of the parties for arbitration within the framework of the Convention means they
have rejected any solution outside the Convention unless stated otherwise. However; states
might demand as a prior condition for these consents that, local administrations and legal
ways have been exhausted (Article 26 of the ICSID).
On the other hand; the Convention allows states to make declaration for the types of
disputes they don’t want to put through ICSID arbitration any time. (Article 25/4 of the
ICSID). This means, providing that they make the necessary declaration, they can restrict
their membership to the Centre as long as they desire. Consequently; foreign investors
shall study and monitor the concerns put into the Convention by the host state. Because in
some cases, signing of the ICSID Convention might only be for promotional reasons
(Altıntaş, 19). 36

6

Olguin - Paraguay, Award, ICSID Case No:98/5, p.60-61.
CSOB - Slovak Republic, Decision, ICSID Case No:97/4, p.36.
8
Article 25 of the ICSID.
7

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ICSID Arbitration and Turkey
In General
Turkey signed the ICSID Convention on 24th.06.1987 and approved it with Law No 3460
dated as 27th.05.1988. 37So far, eight disputes have been submitted to ICSID arbitration
against Turkey. And thirteen Turkish origin companies have applied for ICSID arbitration
against various states. The amounts both in arbitration cases sued against Turkey and sued
by Turkish origin companies are quite high. Thus; ICSID arbitration is very important.
Here, ICSID arbitration cases against Turkey will be discussed first and then, ICSID
arbitration cases sued by Turkish citizens against various states will be discussed.
Cases against Turkey
Here, concluded cases against Turkey will be discussed first and then, cases still in
progress will be discussed.
Concluded Cases
1-PSEG Global Inc. and Konya Ilgin Elektrik Üretim ve Ticaret Limited Sirketi v.
Republic of Turkey9
The first application to ICSID against Turkey was the application of an enterprise
consisting of PSEG Global Inc. and Konya Ilgın Elektrik Üretim ve Ticaret Limited Şti.,
which was registered on 2nd May 2002. The arbitration procedure carried out for the
dispute arising from the Electricity power plant project was concluded on 19thJanuary
2007. Turkey was given a penalty of 9 million USD Dollars of compensation and it was
required to pay 65% of the costs of the case.
2-Motorola Credit Corporation, Inc. v. Republic of Turkey10
The application made by the American Motorola company was registered on 04th January
2004. As parties came to a mutual agreement, the dispute on communication networks was
ended on 21st November 2005 by the Tribunal according to Cl. 43/1 of ICSID Arbitration
Rules. There are no documents issued about this case. This case is a one that was ended
after the mutual agreement of the parties after the arbitration process had started.
3-Saba Fakes v. Republic of Turkey11
The arbitration procedure started upon the application of Netherlander Saba Fakes on 13th
August 2007 was concluded on 14th July 2010. The case won about mobile communication
services and Turkey the case. It was claimed that Telsim, whose shares mostly belonged to
the claimant, was seized by Turkey and sold to a third party. In return, Turkey claimed that
the investment on trial didn’t either carry the “investment” conditions stated in BIT made
between Turkey and Holland or the ICSID Convention Cl. 25/1. The tribunal
acknowledged that Turkey was right in its defense.

9

PSEG Global Inc. and Konya Ilgin Elektrik Üretim ve Ticaret Limited Sirketi v. Republic of Turkey,ICSID
Case No. ARB/02/5.
10
Motorola Credit Corporation, Inc v. Republic of Turkey,ICSID Case No. ARB/04/21.
11
Saba Fakes v. Republic of Turkey, ICSID Case No. ARB/07/20.

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�International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

4-Europe Cement Investment and Trade S.A. v. Republic of Turkey12
The application submitted by the Polish Europe Cement Company was registered on 6 th
March 2007. The arbitration case performed within the framework of the Additional
Facility Rules of ICSID was about electricity concession and Turkey won the case on 13th
August 2009. In the case, the claimant claimed that it was the owner of ÇEAŞ and Kepez
Electricity shares and was injured as Turkey seized these companies. Respondent Turkey
claimed that, owners of ÇEAŞ and Kepez Electricity had not carried out the required legal
procedures and declarations for transfer. Turkey also stated that, the claimant didn’t
possess the “investor” charter defined in Energy Charter Treaty. The tribunal concluded
the case for non-authority, it found Turkey right.
5-Cementownia “Nowa Huta” S.A. v. Republic of Turkey13
The application made by Polish Cementownia “Nowa Huta” Company was registered on
16th November 2006. The case was about electricity concession. The case was resolved
within the framework of ICSID’s Additional Facility Rules as Poland was not a party to
the ICSID Convention. In the case, the claimant claimed that it was the owner of ÇEAŞ
and Kepez Electricity shares and was injured as Turkey seized these companies.
Respondent Turkey claimed that, owners of ÇEAŞ and Kepez Electricity had not carried
out the required legal procedures and declarations for transfer. Turkey also stated that, the
claimant didn’t possess the “investor” charter defined in the Energy Charter Treaty. The
case was concluded on 17th September 2009 and Turkey won it.
Cases Still in Progress
1-Libananco-Republic of Turkey14
Another application submitted to ICSID against Turkey is the application of Libananco
Company from Southern Cyprus. Application of Libananco submitted to ICSID against
Turkey was registered on 19th April 2006.
The case was about electricity generation and distribution concession. Republic of
Turkey’s Ministry of Energy seized the current assets of ÇEAŞ and Kepez Electricity
based on the claim that it failed to fulfill its undertakings stated in the Concession Contract.
Libananco Company on the other hand claimed that, it owned 66% of these seized
company’s assets and was injured by this seizure. Respondent Turkey claimed that the
owners of ÇEAŞ and Kepez Electricity had failed to fulfill the legal procedures and make
necessary declarations. Turkey further claimed that the Claimant didn’t fulfill the
“investor” charter defined in the Energy Charter Treaty. The case was concluded on 2nd
September 2011 and Turkey won it. On 20th December 2011, Libananco Company applied
for the cancellation of the decision. The trial performed upon this application for
cancellation is still in progress.
2- Alaplı Electric B.V. v. Republic of Turkey15
An arbitration trial made upon Netherlander Alaplı Elektrik’s application on 27th August
2008 was concluded on 16th July 2012. Turkey won the case about the dispute about
electricity concession. Judge Marc Lalonde lodged a statement of opposition to the
decision and on 16th November 2012, a cancellation application was made to present new
evidences. The trial performed upon the application for cancellation is still in progress.
12

Europe Cement Investment and Trade S.A. v. Republic of Turkey, ICSID Case No. ARB(AF)/07/2.
Cementownia "Nowa Huta" S.A. v. Republic of Turkey, ICSID Case No. ARB(AF)/06/2.
14
Libananco Holdings Co. Limited-Republic of Turkey, ICSID Case No: ARB/06/8.
15
Alaplı Elektrik B.V. v. Republic of Turkey, ICSID Case No. ARB/08/13.
13

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�International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

3-Tulip Real Estate Development Netherlands B.V. v. Republic of Turkey16
The application of Tulip Real Estate Development Netherlands against Turkey was
registered on 28th October 2011. The dispute arises from the residential and commercial
construction project. Arbitration trial is still in progress.
Evaluation
In ICSID arbitration trial process started by Libananco, Europe Cement and Cementownia
“NowaHuta” against Turkey, it was investigated whether claimants possessed the
conditions of an investor within the framework of the ICSID Convention, Energy Charter
and BIT. In these trials, tribunals decided that claimant investors did not fulfill the
“investor” conditions defined in the relevant regulations. According to domestic
legislation, the claimant should have recorded the registered shares into the shareholders’
register of the company after the submission of endorsements and commercial papers.
However, claimants didn’t fulfill these conditions. Furthermore; it was concluded in these
trials that claimants acted in bad faith. The same thing is true for the Saba Fakes case.
This case sued against Turkey by PSEG/Ilgın is the first experience of Turkey in ICSID
arbitration case. In this case, the arbitration tribunal regarded the dispute arising from the
concession contracts as an investment dispute within the scope of the ICSID Convention
and BIT. The tribunal stated that, current regulations and BIT showed Turkey had consent
for ICSID trial and so rejected Turkey’s opposition that no resolution procedure was set
forth in BIT. The tribunal also rejected claimant investor’s some claims related to the base
of dispute.
The tribunal also concluded that the investor failed to fulfill some of its obligations set
forth in Law No 4501. In conclusion; although Turkey was sentenced to pay compensation
to the claimant, the claimant was unable to get the result it desired.
Cases of Turkish People/Companies
Today, Turkey has come to be a home state as well as a host state. Consequently, Turkish
citizens and companies investing in foreign states that are parties to ICSID Convention can
also apply to ICSID arbitration. Arbitration trials started withfive Turkish companies
against host states have been concluded so far and arbitration trials of eight more
companies are still in progress. Turkish companies will also have their disputes related to
investments in ICSID arbitration henceforward.
Concluded Cases
1-Bayındır Insaat Turizm Ticaret ve Sanayi A.S. v. Islamic Republic of Pakistan17
Arbitration application made by Turkish Bayındır Insaat Turizm Ticaret ve Sanayi
A.S.Against Pakistan was registered on 1st December 2003. The case, the dispute subject
of which was highway construction contract, was concluded on 27th August 2009 and
Pakistan won the case.

16
17

Tulip Real Estate and Development Netherlands B.V. v. Republic of Turkey, ICSID Case No. ARB/11/28.
Bayındır Insaat Turizm Ticaret Ve Sanayi A.S. v. Islamic Republic of Pakistan, Case No. ARB/03/29.

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2-Rumeli Telekom A.S. &amp; Telsim Mobil Telekomunikasyon Hizmetleri A.S. v.
Republic of Kazakhstan18
Arbitration application made by Turkish Rumeli Telekom A.S. &amp; Telsim Mobil
Telekomunikasyon Hizmetleri A.S. Against Kazakhstan was registered on 30th August
2006. The case, the dispute subject of which was telecommunication, was concluded on
29th July 2009. However; cancellation application was made on 7th November 2009. The
decision was given on 25th March 2010.
3-Sistem Muhendislik Insaat Sanayi ve Ticaret A.S. – Kyrgyz Republic19
Arbitration application made by Turkish Sistem Muhendislik Insaat Sanayi ve Ticaret A.S.
Against Kyrgyzstan was registered on 12th April 2006. The case, the dispute subject of
which was a hotel construction project, was concluded on 9th September 2009.
4-Barmek Holding A.S. v. Republic of Azerbaijan20
Arbitration application made by Turkish Barmek Holding A.S.Against Azerbaijan was
registered on 16th October 2006. The case, the dispute subject of which was electricity
concession, was concluded on 28th September 2009 with the agreement of the parties
according to Rule 43/2 of the ICSID Arbitration Rules.
5-ATA Construction, Industrial and Trading Company v. Kingdom of Jordan
Arbitration application made by Turkish ATA Construction, Industrial and Trading
Companyagainst Kingdom of Jordan was registered on 28thFeb 2008. The case, the dispute
subject of which wasWaterway Construction Project, was concluded on 18thMay 2010.
However; cancellation application was made on 27thSeptember 2010. The ad hoc
Committee issues an order taking note of the discontinuance of the proceeding pursuant to
ICSID Arbitration Rule 44, on July 11, 2011.
Cases Still in Progress
1-Adem Doğan v. Turkmenistan21
Arbitration application made by Turkish citizen Adem Doğan against Turkmenistan was
registered on 22nd May 2009. The dispute subject of the case is a chicken farm and the case
is still in progress.
2-Kilic Insaat Ithalat Ihracat Snayi ve Ticaret Anonim Şirketi v. Turkmenistan22
Arbitration application made by Turkish Kilic Insaat Ithalat Ihracat Sanayi ve Ticaret
Anonim Sirketi against Turkmenistan was registered on 19th January 2010. In the case, the
dispute subject of which is a construction project, on 7th May 2012 the Arbitration tribunal
gave the decision that the claimant had to apply to local jurisdiction at first according to the
BIT made between Turkey and Turkmenistan. Consequently; the arbitration case is still in
progress.

18

Rumeli Telekom A.S. &amp; Telsim Mobil Telekomunikasyon Hizmetleri A.S. v. Republic of Kazakhstan,
Case No: ARB/05/16.
19
Sistem Muhendislik Insaat Sanayi ve Ticaret A.S.-Kyrgyz Republic, Case No: ARB (AF) /06/1.
20
Barmek Holding A.S. v. Republic of Azerbaijan (ICSID Case No. ARB/06/16)
21
Adem Dogan v. Turkmenistan, ICSID Case No. ARB/09/9.
22
Kilic Insaat Ithalat Ihracat Sanayi ve Ticaret Anonim Sirketi v. Turkmenistan, ICSID Case No. ARB/10/1.

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�International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

3-Ömer Dede and Serdar Elhüseyni v. Romania23
Arbitration application made by Turkish Ömer Dede against Romania was registered on
19th November 2010. The case, the dispute subject of which is agricultural machines and
equipments, is still in progress.
4-Içkale Insaat Limited Sirketi v. Turkmenistan24
Arbitration application made by Turkish Ickale Insaat Limited Sirketi against
Turkmenistan was registered on 20th December 2010. The case, the dispute subject of
which is designing and construction contract, is still in progress.
5-Turkiye Petrolleri Anonim Ortaklığı v. Republic of Kazakhstan25
Arbitration application made by Turkish Fuel Oils Incorporated Partnership (TPAO in
Turkish) against Kazakhstan was registered on 14th January 2011. The case, the dispute
subject of which is Fuel oils search and production, is still in progress.
6-Garanti Koza LLP v. Turkmenistan26
Arbitration application made by Turkish Garanti Koza against Turkmenistan was
registered on 20th July 2011. The case, the dispute subject of which is a construction
project, is still in progress.
7-Muhammet Çap &amp; Sehil Insaat Endustri ve Ticaret Ltd. Sti. v. Turkmenistan27
Arbitration application made by Turkish Muhammet Çap &amp; Sehil Insaat Endustri ve
Ticaret Limited Sirketi against Turkmenistan was registered on 26th March 2012. The case,
the dispute subject of which is a construction project, is still in progress.
8-Karkey Karadeniz Elektrik Üretim A.S. v. Islamic Republic of Pakistan28
Arbitration application made by Turkish Karkey Karadeniz Elektrik Üretim Anonim
Sirketi against Pakistan was registered on 8th February 2013. The case, the dispute subject
of which is, energy generation equipment, is still in progress.
Conclusion
The following can be stated about ICSID Convention and Turkey under the light of the
above mentioned decisions:
1-Turkey is a home state as well as a host state. Consequently, international arbitrations
have now become a way for jurisdiction Turkish enterprises can apply to for the disputes
arising from their international investments.
2-ICSID arbitration where one of the parties is a state is the most appropriate way of
jurisdiction for the resolution of disputes arising from foreign investments. International
commercial arbitration and particularly the ICSID arbitration is superior to the decisions
given by foreign state courts. Because parties have the right to specify their own judge and
the ways and principles they are going to use in their arbitration cases.

23

Ömer Dede and Serdar Elhüseyni v. Romania ICSID Case No. ARB/10/22.
Içkale Insaat Limited Sirketi v. Turkmenistan ICSID Case No. ARB/10/24.
25
Türkiye Petrolleri Anonim Ortaklığı v. Republic of Kazakhstan (ICSID Case No. ARB/11/2)
26
Garanti Koza LLP v. Turkmenistan (ICSID Case No. ARB/11/20)
27
Muhammet Çap &amp; Sehil Inşaat Endustri ve Ticaret Ltd. Sti. v. Turkmenistan (ICSID Case No. ARB/12/6)
28
Karkey Karadeniz Elektrik Uretim A.S. v. Islamic Republic of Pakistan(ICSID Case No. ARB/13/1)
24

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3-Attracting foreign investments are among the priorities of Turkey just like all other
developing countries. Foreign investors accepts international arbitration as one of the most
significant elements of a legally reliable environment to invest in another country.
Consequently; arbitration is a preferable resolution area for disputes in investment
contracts.
4-Arbitration decisions given within the framework of ICSID Convention are binding for
all members. The decision in question can be applied as a decision given by the national
court of the member state.
5-It shall also be kept in mind that; ICSID arbitration system is the guarantee of the
investments to be carried out by Turkish enterprises in foreign states.
6-In cases sued by foreign investors against Turkey, Turkey has mostly treated then
investor in a fair way and conformed to the terms of multiple party treaties like BIT and
Energy charter. In this sense, it can easily be said that Turkey is a suitable state for foreign
investors.
References
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Emek, U., (1999).Uluslararası Ticarette Tahkim ProsedürüDPT.
Erten, R, (1998).ICSID Tahkimi.BATİDER, C.XIX, Sayı:4, Ankara.
Escobar, A.A., (2002).Introductory Note-Mihaly International Corporation - Democratic
Socialist Republic of Sri Lanka (ICSID Case No. ARB/00/2). ICSID Revıew—
Foreign Investment Law Journal, Volume:17, No:1, p.140-141.
Günuğur, H, (1999).Türk Hukukunda ve Türkiye’nin Taraf Olduğu, Yabancı Sermaye
Yatırımlarından Doğan Sorunların Çözümünde Tahkim (ICSID) Prosedürü.Faruk
Erem Armağanı, TBB Yayınları, Ankara.
Hornick, R.N., (2003).The Mihaly Arbitration Pre-Investment Expenditure as a Basis for
ICSID Jurisdiction.Journal of International Arbitration, 20(2), p.189-192.
Kurtz, J, (2002).A General Investment Agreement in the WTO? Lessons from Chapter 11
of NAFTA and the OECD Multilateral Agreement on Investment. Jean Monnet

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Working Paper 6/02, New York University School of Law, New York.Retrieved
23.04.2013 fromwww.jeanmonnetprogram.org/papers/02/020601.pdf.
Nomer, E., Ekşi, N. &amp;Gelgel, G.,(2000).Milletlerarası Tahkim, İstanbul.
Park, W., Bjorklund, A.K.&amp;Coe, J.J., International Commercial Dispute Resolution. The
International Lawyer, Volume:37, No:2.
Sassoon, D.M., (1993).International Investment and Dispute Settlement.Conflict
Resolution in International Trade (Symposium), (Editors: D. Friedman&amp;E.J.
Mestmacker) Nomos Verlagsgeselschaft Baden-Baden.
Şanlı, C., (1999).İdari Sözleşmeler ve Uluslararası Tahkim-Panel.Türkiye Barolar Birliği,
Ankara.
Tawil, G.S., Commentary:ICSID Jurisdiction and the Request For Arbitration.Arbitration
International, Vol:18, No:3.
Wagner, J. M., (1999).International Investment, Expropration and Environmental
Protection., Golden Gate University Law Rewiev, Volume:29, Issue:465.
Awards of ICSID (Awards retrieved 23.04.2013, from https://icsid.worldbank.org)
Adem Dogan v. Turkmenistan, ICSID Case No. ARB/09/9.
Alaplı Elektrik B.V. v. Republic of Turkey, ICSID Case No. ARB/08/13.
Barmek Holding A.S. v. Republic of Azerbaijan, ICSID Case No. ARB/06/16.
Bayındır Insaat Turizm Ticaret Ve Sanayi A.S. v. Islamic Republic of Pakistan, Case No.
ARB/03/29.
Cementownia "Nowa Huta" S.A. v. Republic of Turkey, ICSID Case No. ARB(AF)/06/2.
CSOB - Slovak Republic, Decision, ICSID Case No:97/4, p.36.
Europe Cement Investment and Trade S.A. v. Republic of Turkey, ICSID Case No.
ARB(AF)/07/2.
Garanti Koza LLP v. Turkmenistan, ICSID Case No. ARB/11/20.
Içkale Insaat Limited Sirketi v. Turkmenistan, ICSID Case No. ARB/10/24.
Karkey Karadeniz Elektrik Uretim A.S. v. Islamic Republic of Pakistan,ICSID Case No.
ARB/13/1.
Kilic Insaat Ithalat Ihracat Sanayi ve Ticaret Anonim Sirketi v. Turkmenistan, ICSID Case
No. ARB/10/1.
Libananco Holdings Co. Limited-Republic of Turkey, ICSID Case No: ARB/06/8.

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Mihaly - Sri Lanka, Award, ICSID Case No:00/2, p.32.
Motorola Credit Corporation, Inc v. Republic of Turkey,ICSID Case No. ARB/04/21.
Muhammet Çap &amp; Sehil Inşaat Endustri ve Ticaret Ltd. Sti. v. Turkmenistan, ICSID Case
No. ARB/12/6.
Olguin - Paraguay, Award, ICSID Case No:98/5, p.60-61.
Ömer Dede and Serdar Elhüseyni v. Romania, ICSID Case No. ARB/10/22
PSEG Global Inc. and Konya Ilgin Elektrik Üretim ve Ticaret Limited Sirketi v. Republic
of Turkey,ICSID Case No. ARB/02/5.
Rumeli Telekom A.S. &amp; Telsim Mobil Telekomunikasyon Hizmetleri A.S. v. Republic of
Kazakhstan, Case No: ARB/05/16.
Saba Fakes v. Republic of Turkey, ICSID Case No. ARB/07/20.
Sistem Muhendislik Insaat Sanayi ve Ticaret A.S.-Kyrgyz Republic, Case No: ARB
(AF)/06/1.
Tulip Real Estate and Development Netherlands B.V. v. Republic of Turkey, ICSID Case
No. ARB/11/28.
Türkiye Petrolleri Anonim Ortaklığı v. Republic of Kazakhstan, ICSID Case No.
ARB/11/2.

11

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                <text>The International Centre for Settlement of Investment Disputes (ICSID) is an  autonomous international institution established under the Convention on the  Settlement of Investment Disputes between States and Nationals of Other  States (the ICSID or the Washington Convention) with over one hundred and  fifty five member States. Turkey signed and ratified ICSID Convention. The  primary purpose of ICSID is to provide facilities for conciliation and arbitration  of international investment disputes.  ICSID has become the leading arbitration institution for the resolution of  investor-state disputes. This arbitration system is different from the other  arbitration. First of all, ICSID was established by the Convention as an impartial  international forum providing facilities for the resolution of legal disputes  between eligible parties, through arbitration procedures. Second, The  Convention sought to remove major impediments to the free international  flows of private investment posed by non-commercial risks and the absence of  specialized international methods for investment dispute settlement. Third,  recourse to the ICSID facilities is always subject to the parties' consent. Fourth,  as evidenced by its large membership, considerable caseload, and by the  numerous references to its arbitration facilities in investment treaties and  laws, ICSID plays an important role in the field of international investment and  economic development.  Today, companies considering an investment in a foreign country, must be  aware of ICSID and the other treaties providing access to ICSID. For example,  Bilateral Investment Treaties (BIT’s) Energy Charter Treaty (ECT) and  Multilateral Treaties (MIT’s). Turkey has signed namerous BIT’s with different  countries. Furthermore, Turkey ratified the Energy Charter Treaty (ECT) that  includes a provision regarding ICSID arbitration. Due to the steps taken by  Turkey to create a more appropriate legal climate for investments during 90’s,  foreign investors have brought eight arbitration cases before the ICSID against  Turkey since 2002.  In this study, firstly, ICSID arbitration system and arbitration cases against  Turkey will be taken hand. Then Turkish investor’s cases against host state will  be indicate. Finally general assesment will be made for Turkey and the other  parties of ICSID Convention.  Keywords: Arbitartion, Investment, ICSID, Turkey.</text>
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                    <text>3rd International Symposium on Sustainable Development, May 31 - June 01 2012, Sarajevo

Özdevecioğlu, M. ve Aktas, A., 2007. Kariyer Bağlılığı, Mesleki Bağlılık ve Örgütsel
Bağlılığın Yaşam Tatmini Üzerindeki Etkisi: İş-Aile Çatışmasının Rolü. Erciyes Üniversitesi
İktisadi ve İdari Bilimler Fakültesi Dergisi, Sayı: 28, Ocak-Haziran, ss.1-20.
Pindyck, R. S., ve Rubınfeld, D., 1991. Econometric Models and Economic Forecasts. Mc
Graw-Hill, Inc, New York.
Rode, J., 2004. Job Satisfaction and Life Satisfaction Revisited: A Longitudinal Test of an
Integrated Model. Human Relations, Volume 57(9), ss. 1205-1230.

ICT Infrastructure for Sustainable Society:
A Story of BH Telecom
Dzihad Zlatar,Meliha Handzic
International Burch University, Sarajevo,
71000, Sarajevo, Bosnia and Herzegovina.
E-mails:dzidzmir@gmail.com, mhandzic@ibu.edu.ba
Abstract
World-class ICT infrastructure is the key to rapid economic and social development ofa
country. Past studies show that the growth of ICT, particularly telecommunicationservices
has a direct link with the economic growth of the country. However,the access to ICT
infrastructure, services and applications and thus the level ofdevelopment varies among the
countries. The focus of this study is on the currentsituation in Bosnia and Herzegovina (BiH).
The main objective of the study is toexplore the penetration of telecommunication in B&amp;H
and the role of BH Telecom inthis process.
Keywords:ICT, infrastructure, sustainable society, case study
1. INTRODUCTION
The war that has ravaged Bosnia (1992-1995) did not just take its toll in casualties and
material damage but has left the communications infrastructure crippled as well. While the
other countries in the region introduced beginnings of information technologies, Bosnia had
just started an arduous task of rebuilding its communications network. That task fell to the
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shoulders of the state held PTT Company (Post, Telephone, Telegraph) more accurately to its
offspring company - BH Telecom.
It is not against logic that ICT development and spread infrastructure has a beneficial effect
of economic and social development. If we just take the basic economic principles of
effectiveness and efficiency we can assume that a functional ICT can help reduce costs and
redundancy and point out faults and bottlenecks which the system needs to address.
To understand what kind of impact the ICT provided by BH Telecom had we would have to
have an extensive study of IT environments conducted in the private sector so that we can
have a comparable ratio of increase in development compared to services provided. Sadly
that kind of study has never been done which makes this hard to compare and contrast this
relation in retrospect. However, previous projects, studies and activities had been conducted
to promote usage of ICT technologies in the government, educational and private sectors.
These activities were funded both by foreign agencies as well as local decrees and can
provide the necessary comparison data for the case.
2. BH TELECOM
2.1.History
The firsts steps of the renewal and reconstruction of the new information and
telecommunication system were taken by the mother company already in the war period.
After the breakthrough of the telephony barrier in September 1993, the management board in
the former Public Enterprise PTT B&amp;H devised the interest in new technologies in the field
of communications,and in doing so prepared the company for the inevitable market race in
the aftermath of the war. Its courage and visionary orientation was proven in 1996 by
investing significant financial assets into the GSM technology enabling the population a
access to the world by new digital PSTN access points as well as mobile telephony and
Internet. At the beginning of 2001 the company Public Enterprise PTT B&amp;H was divided and
into BH Postal Services and its offspring BH Telecom.
2.2 Services
BH Telecom had a long standing streak as the biggest provider of the telecommunication
services in Bosnia – Herzegovina in the field of PSTN, mobile and data network.
In the area of the mobile telephony it introduced the GPRS/ WAP, MMS and SMS info and
fun services on the VAS platform as well as EDGE technologies. At the end of 2006 BH
Telecom had over 1.000.000 users with market participation of over 50% and annual increase
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of the number of users for approximately 150.000 accompanied by continuous improvement
and work on coverage of the territory and signal quality in the entire B&amp;H.
In the field of PSTN numerous activities were conducted on application of the broadband
network on the basis of the ADSL technology ensuring that BH Telecom has a very reliable
and safe network accompanied by digitalization of total installed capacities of over 95%.
In order to even more improve its predispositions and promote the economc sector BH
Telecom implemented new technologies in the domain also, such as IVR, SMS and VMS.
In recent years BH Telecom continually increased its broadbands speeds, removed the long
standing limit on downloadable traffic, introduced VoIP, IPTV with video on demand and
PayPerView options and continues to spread its network by reaching remote users via
wireless technology.
2.3.Government support and internal operations
The business model of BHT allowed for special contracts to be offered to private,
government and educational sectors. While the private sector offers were most concerned
with stability and security, educational sectors are cost conscious options for users who
require wide range of users with no specific requirements. The government sector is a cross
between the two incorporating both a large scale of smaller, constant transactions with big
emphasis on security and reliability.
Being a state held company as well (the government is a majority share-holder) BHT had
regarding its own problems regarding its internal organization and operation redundancy. All
available technologies (landline, internet, GSM service) started further improving in their
own direction with no coherent relationship between the users. Therefore it was normal for
one user to regular receive 3 or more bills monthly all coming from the same company all
due to be paid in different times. In 2009 in cooperation with local software companies a new
information system has been devised to unify the subscriber tree and provide a single
platform from where all customer operations can be conducted. By doing so instead of
juggling between several different applications and multiple entries on different databases
everything can be done from one place with added monitoring and customer history. This not
only allowed faster and more reliable service but also helped decrease the costs to the
company. Regarding the topic of the paper this could be a proving case for itself but for the
purpose of exploring the impact on society we will focus on government institutions as a
measure of improvement to society.

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3.EFFECTS OF ICT DEVELOPMENT IN B&amp;H
The development of informational society in BIH was abruptly stopped by the fall of
Yugoslavia and the following war. The drawback in development was even more dramatic
because it happened it the time of explosive global expansion of ICT development and
practical usage. It is important to note that in 2002 it was estimated that there were over
300.000 PC in households, over 5000 web sites and 100.000 internet users. However most of
thesestatistics is centered on urban population and the “digital divide” between urban and
rural population is one of the greatest obstacles in enabling ICT infrastructure.
3.1. Government
According to the results of the study conducted by UNDP in cooperation with the Council of
Ministers n 2009 government institutions have made significant progress towards
incorporating and overall acceptance of ICT in their work. The results showed that 95.74% of
government employees use computers in their daily work. This study does not allow us to see
the quality of hardware nor the sophistication of usage but does show the results of
penetration of ICT in administrative usage.

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Another important statistic that has improved over recent year is the presence of local area
networks within government institutions. This is an essential prerequisite for electronic
information exchange in the daily work of government employees.

Finally, the study examined the quality of the internet connection provided to the institutions
which showed a dramatic increase in percentage of broadband connections as opposed to
previously dominant Dial-up and ISDN connectivity.

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The survey, done in 2009 would probably encounter even more dramatic results since, in the
case of BH Telecom the overall shift to broadband connectivity will result to entirely
terminating its offering of Dial-up and ISDN service due to the lack of subscribers (and the
need of) by the end of the current year.
The largest improvements in the government sector had been seen in its judiciary system both
in terms of the infrastructure and project development. The judiciary system had made the
biggest leap to automatization of its services and support and as the process matures the
citizens will see the increasing benefits of ICT enabled administration.
Some of the project conducted in the process of improving the judicial system is
LAND ADMINISTRATION PROJECT (GTZ) - project on the
Implementation of laws related to land registers in Bosnia and Herzegovina.
LEGISLATION DATABASE PROJECT (UNDP and EU) - This webpage allows users to
search, browse and access all laws in Bosnia and Herzegovina.
JUSTICE SECTOR DEVELOPMENT PROJECT (USAID) - The JSDP was designed to
strengthen capacities within the justice sector in order to maintain and strengthen the rule of
law. The primary goal is the provision of institutional support in order to strengthen the
independence of the justice sector

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3.2. Education
One of the main indicators of ICT usage within educational institutions is the ratio of
pupils/studentsper computer. In comparison with the collected data from the 2005 eReadiness Report we can observe an increase in pupils/students per computer ratio:

Though the increase is promising (especially considering the data dates to 2005) it is far away
from adequate. Another problem is that the rate of acquisition of ICT technologies varies
amongst different educational institution. While some have embraced information
technologies and help/improvement that it brings other reluctantly implement new methods
due to either financial reasons or unwillingness to learn new technologies.
3.3. Private sector
The reliability on ICT technologies is present in all branches of economy but the impact on
society is best measured observing the development of IT market itself. According to the
International Data Corporation (IDC) the IT market in Bosnia and Herzegovina stagnated at
$167 million in 2010. When measured in local currency, the market expanded 5.0% from the
previous year. According to a recent report from market research company IDC, per capita IT
spending in Bosnia and Herzegovina reached $36 in 2010, or 4.3% of the EU average.
Between 2011 and 2015, IDC expects the Bosnia and Herzegovina IT market to expand at a
compound annual growth rate (CAGR) of 11.8% to reach $291.49 million in 2015.Like in
many developing counries benefits from ICT technologies in Bosnia are predominantly that
of it’s mobile operators and service providers. Survey done in 2003 conducted by UNDP
showed that 8,6 % of countries GDP is shared between ICT service providers. To effectively
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use the resources provided this trend has to be reversed: The service providers must be
second to the market which benefits from the service and creates value.
Although in recent years the IT market has significantly expanded, most of the companies
are foreign subsidiaries who use the local work force for “cheap labor” because of the
difference of standards in the regional industies. The same standards apply for platforms,
standards and equipment needed therefore it is hard to be competitive in foreign markets.
This can be attributed as the largest reason for stagnation in the industry because even if ICT
technology is present and suffice the needs of IT developement the lack of financial
investment and high prices due to economies of scale hinder their development.
3.4 Role of BH Telecom in ICT industry
In terms of the three sustainable society branches spoken of BH Telecom was involved in all
aspects. In the goverment sector as the state owned operator it provided majority of the
infrastructure (at least in the Federation entity). Most if not all goverment institutions are
connected with broadband internet and connected via local area networks. In the educational
sector there is a wide gap left by the discontinuation of the academic research newtork which
has never been filled. BHT has on numerous occasions collaborated with educational
institutions and promoted programs in the educational sector but the task of establishing an
unified network falls upon the legislation of the goverment. If and when the goverment
decides that the need for such a network cannot be ignored BHT has the resources to create it.
Concerning the private sector BHT is a long time partner with two of the worlds leading
plaform solutions – Oracle and Microsoft and in that way enabled all its customer to use and
develop their own solutions based on that platform. Regarding other branches of the industry
BHT offered specialized business packages suited for the needs of companies either operating
on the internet or using its benefits. This feature did expirience a decline due to the
appearance of smaller ISPs which are focused on delivering more customized and suitable
offerings but some of which still use BHT infrastructure.In this sector services of BHT
provided operational requirement for e-banking, virtual private networks or even such
services as Mparking.It is also important to note the distribution of IPTV, although BHt is not
the fist operator to offer the service, the service it does offer is not just centered in the urban
areas but all over the country enabling suburban and rural areas the quality of IPTV service
which can compare to world standars.
4.CONCLUSION
The facts presented in this paper that there is indeed an increase in development of ICT in all
aspects of the society, although it is less than desirable. It would be unfair and incorrect to
attribute all of it to the services provided by BH Telecom but it cannot be denied that BH
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Telecom was in all recent years and still is the largest provider of ICT services all across the
country. Furthermore where other ISP providers are mostly profit oriented the role of BHT as
the state operator is to provide service everywhere regardless of the profits involved.
Development of ICT undeniably affects the society as a whole in a beneficial manner but
B&amp;H has reached a point where future development is not hampered by the lack of its
infrastructure but rather a lack of financial investment in further improvements. Though the
lack of resources is high compared to world standards or even countries in the region it is the
usage of these resources that creates the demand. Until our society does not promote and
invest in incorporating ICT in our daily routine the stagnation is inevitable and furthers the
gap between B&amp;H and the countries of the developing world. If that demand does happen and
is adequately supported by the ruling structures, BH Telecom has the necessary resources and
skill to answer that call.
“For a country to put ICT to effective use it must be ‘e-Ready’ in terms of infrastructure, the
accessibilityof ICT to the population at large and the effect of the legal and regulatory
framework on ICT use”.
Source: bridges.org, http://www.bridges.org/e_readiness_assessment
REFERENCES
Last accessed on 4 29, 2012, from United Nations Development program E-Readiness report
2009 : http://www.undp.ba/upload/News/e-Readiness%202009.pdf
Last accessed on 4 26, 2012, from BH Telecom Web Portal, History of BH Telecom :
http://www.bhtelecom.ba/1210.html
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Development
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BH,
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sustainable
development
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http://www.undp.ba/upload/publications/Strategy%20for%20IS%20Development%20in%20
BH.pdf
Last accessed on 4 28, 2012, from LAND ADMINISTRATION PROJECT (GTZ),
http://www.zkk.ba
Last accessed on 4 28, 2012, from LEGISLATION DATABASE PROJECT (UNDP and
EU), http://www.legislativa.ba/
Last accessed on 4 28, 2012, from JUSTICE SECTOR DEVELOPMENT PROJECT
(USAID), http://www.usaidjsdp.ba
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and Herzegovina http://www.idc-cema.com/?showproduct=41456
Last accessed on 4 27, 2012, from bridges.org
http://www.bridges.org/e_readiness_assessment
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assessment,

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                <text>World-class ICT infrastructure is the key to rapid economic and social development ofa  country. Past studies show that the growth of ICT, particularly telecommunicationservices  has a direct link with the economic growth of the country. However,the access to ICT  infrastructure, services and applications and thus the level ofdevelopment varies among the  countries. The focus of this study is on the currentsituation in Bosnia and Herzegovina (BiH).  The main objective of the study is toexplore the penetration of telecommunication in B&amp;H  and the role of BH Telecom inthis process.  Keywords:ICT, infrastructure, sustainable society, case study</text>
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                    <text>International Conference on Economic and Social Studies, 10-11 May, 2013, Sarajevo

Impact of Financial Crisis on Unemployment with Close
Look on Bosnia and Herzegovina
Erkan Ilgün
International Burch University, Sarajevo, Bosnia and Herzegovina
eilgun@ibu.edu.ba
Semira Budic
International Burch University, Sarajevo, Bosnia and Herzegovina
semirabudic@hotmail.com
Various economic and financial crises were occurring during the last few
centuries and had great impact on many variables in the society and as
such mostly on unemployment in all countries around the globe.
Throughout this research paper we will be defining financial crisis, types of
it, how and when each one of them occurred starting with the Great
Depression and what kind of impact they had on unemployment
comparing European countries with United States. It can contain also
analysis on impact of global economic crisis on unemployment in OECD
countries. The financial collapse led to a big climb in unemployment
especially in the construction and manufacturing industries as well as
financial and business sector. We will be following the evolution of
unemployment during the current crisis and how does it vary according to
gender and age differences as well as which countries were directly and
mostly affected. For this study secondary data will be used. Those data are
collected from Eurostat web site (statistical office of the European Union)
using Labor force survey (LFS) which is designed to obtain the data from
labor market Descriptive statistics and econometric models will be used to
analyses unemployment and economic growth variables to investigate the
level of impact of financial crisis on unemployment in different countries.
Keywords: Financial Crisis, Unemployment, Bosnia and Herezegovina

109

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BUDIC, Semira</text>
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                <text>Various economic and financial crises were occurring during the last few  centuries and had great impact on many variables in the society and as  such mostly on unemployment in all countries around the globe.  Throughout this research paper we will be defining financial crisis, types of  it, how and when each one of them occurred starting with the Great  Depression and what kind of impact they had on unemployment  comparing European countries with United States. It can contain also  analysis on impact of global economic crisis on unemployment in OECD  countries. The financial collapse led to a big climb in unemployment  especially in the construction and manufacturing industries as well as  financial and business sector. We will be following the evolution of  unemployment during the current crisis and how does it vary according to  gender and age differences as well as which countries were directly and  mostly affected. For this study secondary data will be used. Those data are  collected from Eurostat web site (statistical office of the European Union)  using Labor force survey (LFS) which is designed to obtain the data from  labor market Descriptive statistics and econometric models will be used to  analyses unemployment and economic growth variables to investigate the  level of impact of financial crisis on unemployment in different countries.  Keywords: Financial Crisis, Unemployment, Bosnia and Herezegovina</text>
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                    <text>International Conference on Economic and Social Studies, 10-11 May, 2013, Sarajevo

ICT Use in Small and Medium Enterprises for
Development in Vlora Region
Ermelinda Kordha
University “Ismail Qemali”, Vlore, Albania
ermes.k@gmail.com
Gorica Klodiana
University of Tirana, Tirana, Albania
klodi_gorica@yahoo.com
Fioralba Vela
University “Ismail Qemali”, Vlore, Albania
fiorivela@yahoo.it
Brokaj Rezarta
University “Ismail Qemali”, Vlore, Albania
rezartab@gmail.com
Republic of Albania, in its efforts to build a sustainable growth of the
country and the region, considers information and communication
technologies, (hereafter named ICT), as an essential tool with a major
impact in terms of building the information society.
According to the strategy document for ICT 2007-2013, a document of
Albanian government, ICT should be used in all business sectors as
transport, tourism, agriculture, environment, leisure, culture, etc. and to
contribute to the entire population.
Despite the challenges facing Albania and other developing countries,
computers and other ICTs have tremendous potential to help overcome
them. This requires not only public sector leadership, but also private
sector engagement. The strategy implementation in Albania has included
different actions regarding not only central and local administration, but
also private sector and businesses. Implementation, on the other hand
must be supported by regional and local level strategies and action. In this
context, the Pitagora project is one of the projects undertaken by different
actors in Albania and especially in Vlora Region to study the current use
and future possibilities of using ICT in Vlora Region.

106

�International Conference on Economic and Social Studies, 10-11 May, 2013, Sarajevo

The purpose of this study is to focus on the use by businesses, especially
small and medium-sized businesses, SMEs, given that ICT is considered by
many authors as well as by orientations of the European Union, a powerful
engine for regional and local economic development.
On the other hand, as indicated above, the strategy of the study will
include surveys through structured questionnaires, to identify some very
important aspects of ICT use in SMEs.
The important indicators included in the survey are general data bout SME
in the region, and the ICT presence within organizations as well as ICT use,
in the light of their importance for regional development.
As the analyses show, the characteristics of SME and their business
operations affect the use of ICTs in this region. In fact, the low level of
cooperation in the value chain between clients and suppliers, small
number of operation abroad and types of sectors most developed in the
region create some opportunities for ICT use but also some challenges. The
use of specific software and the depth of use in ICT are some of the
solution recommended for the relatively low level of ICT use in the region.
Keywords: ICT Use, SME, Businesses, Economic Sector, Clients, Suppliers,
Effective Operations, Vlora Region.

107

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                    <text>International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

ICT use in Small and Medium Enterprises for development in Vlora
region

Ermelinda Kordha
University “Ismail Qemali”, Vlore, Albania
ermes.k@gmail.com
Gorica Klodiana
University of Tirana,Tirana, Albania
klodi_gorica@yahoo.com
Fioralba Vela
University “Ismail Qemali”, Vlore, Albania
fiorivela@yahoo.it
Brokaj Rezarta
University “Ismail Qemali”, Vlore, Albania
rezartab@gmail.com

Abstract
Republic of Albania, considers information and communication technologies,
(hereafter named ICT), as an essential tool with a major impact in terms of building
the information society, in order to build a sustainable growth in the regional
context.
According to the strategy document for ICT 2007-2013, a document of the
Albanian government, ICT should be used in all business sectors as transport,
tourism, agriculture, environment, leisure, culture, etc. and to contribute to the
entire population.
Despite the challenges facing Albania and other developing countries, computers
and other ICTs have tremendous potential to help overcome them. This requires not
only public sector leadership, but also private sector engagement. The strategy
implementation in Albania has included different actions regarding not only central
and local administration, but also the private sector and businesses. Implementation
, on the other hand must be supported by regional and local level strategies and
action. In this context, the Pitagora project is one of the projects undertaken by
different actors in Albania and especially in Vlora Region to study the current use
and future possibilities of using ICT in Vlora Region.
The purpose of this study is to focus on the use by businesses, especially small and
medium-sized businesses, SMEs, given that ICT is considered by many authors as
well as by the orientations of the European Union, a powerful engine for regional
and local economic development.
On the other hand, as indicated above, the strategy of the study
willincludesurveysthroughstructuredquestionnaires, to identify some very important
aspects ofICTuse in SMEs.
The important indicators included in the survey are general data bout SME in the
region, and the ICT presence within organizations as well as ICT use, in the light
of their importance for regional development.
As the analyses show, the characteristics of SME and their business operations
affect the use of ICTs in this region. In fact, the low level of cooperation in the

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�International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

value chain between clients and suppliers , a small number of operations abroad and
types of sectors most developed in the region creates some opportunities for ICT
use but also some challenges. The use of specific software and the depth of use in
ICT are some of the solutionsrecommended for the relatively low level of ICT use
in the region.
Keywords: ICT use, SME, businesses, economic sector, clients, suppliers,
effective operations, Vlora region.

Introduction
Starting a business in today's environment brings opportunities and challenges. Changing
lifestyles demand greater choice of products and services. New technologies and greater
access to global markets have provided increased business opportunities. At the same time
increased competition, insistence on quality and unremitting pressure for lower costs, just
to mention some issues, represent major challenges for business. For Small and Mediumsized Enterprises (SMEs) the challenge is greater. They lack scale, resources and the
capacity to handle complex business management. Typically, less than half survive more
than five years and only a small proportion go on to become large companies.
Entrepreneurship and enterprise development are important elements in creating dynamic
market economies. SMEs is a vital source of new jobs, exports and economic contribution
to the countries. How to ensure the growth of the SME sector - a fundamental feature of all
developments and growing economies - is a major policy challenge for all countries.

Literature review
Entrepreneurship can take many forms and can be defined in many ways. In our paper we
focus on entrepreneurship as it takes place in small and medium size enterprises (SMEs)
since the two are often found to be closely related. As noted ‘Small firms are the vehicle in
which entrepreneurship thrives (Wennekers and Thurik, 1999).In the last ten years,
governments in the transition countries have introduced a number of policies aiming to
promote entrepreneurship through SME development, since SMEs compose a very large
part of enterprises in these countries. Limited access to finance, a low degree of
professionalism, difficulties in recruiting qualified personnel, depending on clients and
suppliers and the absence of economies of scale are identified as the core SME sector
weaknesses and the main areas where SMEs may require special attention (Burns, 2001).
A number of authors have identified the distinct characteristics of entrepreneurship and
SME activities in transition countries where the environment is undergoing quite dramatic
changes (Dallago, 1997; Scase, 2000; Chilosi, 2001; Smallbone &amp; Welter, 2001; Aidis,
2006).
Though it is often argued that SME development is especially crucial for the early phases
of transition (EBRD, 1995; Smallbone and Welter, 2001), it is, in fact, just as important for
the advanced stages of post-transition. As M. Porter (1990) has argued, invention and
entrepreneurship are at the heart of national advantage and country competitiveness.
So the new technologies may be an important aspect to be focused on the efforts for
developing the SME sector for the purpose of development. In this context, SME usage of
ICT ranges from basic technology such as radio and fixed lines to more advanced

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�International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

technology such as email, e-commerce, and information processing systems. Using
advanced ICT to improve business processes falls into the category of e-business.However,
not all SMEs need to use ICT to the same degree of complexity. The first ICT tool that
most SMEs adopt is having basic communications with a fixed line or mobile phone,
whichever is more economical or most convenient for their business. This allows the SME
to communicate
Like any firm, an SME decides which type of ICT products to adopt based on the concrete
benefits they can bring to its core business, the ICT capacity of its employees, and the
financial resources available. Most people are familiar with basic ICT such as fixed phone
lines, mobile phones, fax, computers, and basic document processing software – like
Microsoft Office. Advanced communication technology, however, is more complex.
Advanced communication technology relies primarily on the Internet and the intranet,
which allow people within the firm to share files with each other over the same network.
Having an Internet connectivity enables firms to do faster research, set up websites,
conduct e-commerce, and set up video conferences. One of the most revolutionizing
developments in advanced communication technology is Voice over Internet Protocol
(VoIP).
Methodology of the study
The results of this study are based on a research survey of 141 SME-s in Vlora region
classified according to revenues. The methodology included a stratified random sampling
of 141 out of 784 companies in the region requiring the regulated factor of a finite
population for the sample size. The interviews were administered as face to face interviews
with the study group in a period from May till September 2012.Some of the difficulties
encountered in the field interviews were resolved with a fulfillment of the sample with a
judgment sample of some bigger companies according to revenues and classification in tax
payment.
Albanian general situation
Actual statistics of enterprises in Albania, measured by INSTAT intended to representthe
structure
ofeconomicactivitiesthrougheconomicindicators.
Data
show
that
- Enterprises with 20 or more employees dominate the economy, from the point of view of
number of employees and also turnover and investments. In 2010, there were 75.4
thousand enterprises where 1666 are with 20 and more employees. These big enterprises
employ about 46 percent of the employed of the country, while they have also achieved 60
per cent of the turnover and 71 per cent of the investment.
On the other hand, small and medium-sized enterprises (SMEs) have a crucial role in the
transition process. SMEs already makes up the vast majority of private businesses
operating in Albania. Enterprises with 1-4employeesoccupy91percentofenterprises,
achieving 17percentof turnover. Small enterprises arethe dominantproducers ofservices.
Because of their size and adaptability they are likely to be the main source of employment
generation in the future. As in mature market economies, a vibrant SME sector will
eventually become not only a provider of employment, but also a key source of innovation,
entrepreneurship and productivity growth. For these reasons, improving the business
environment for SME development is a key objective of the policy framework in Albania.
The Albanian authorities are increasing the support given to the SME sector, in recognition
of the growing importance ofSMEs to the national economy. This political support is
manifested in developments such as:
• The approval of a medium term-strategy for SME development.

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�International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

• The efforts to improve the legal and institutional framework for the business sector.
• The efforts to create a Small Business Development Agency.
Substantial emphasis on performance assessments has been placed in eliciting the views of
private SMEs on their past experience and perception of the key barriers to business and
new investment, and their assessment of progress in implementing policies to encourage
the development of SMEs.
Part of this improvement, according to national strategies is also the involvement of ICT
use in their business processes. One of the greatest projects involving SME and the use of
technology is SME training for ICT user.
SMEs can benefit either as producers of ICT or as users of ICT for purposes such as
increased productivity, faster communications and reaching new clients. However, it must
be noted at the outset that not all SMEs need to adopt ICT tools to the same degree of
sophistication. The most basic ICT tool is having communication capabilities through fixed
lines or mobile phones, whichever is more cost effective. SMEs may then use a personal
computer (PC) with basic software for simple information processing needs such as
producing text or keeping track of accounting items. Internet access enables SMEs to have
advanced communication capabilities such as email, web browsing and launching a
website. SMEs in manufacturing can benefit from more advanced ICT tools such as
Enterprise Resource Planning (ERP) or inventory management.
SME IN VLORA REGION
Whereas the majority of the region‘s enterprises (95 percent of the overall number) are
small ones with just 1-5 employees and only the remaining 5 percent employ more than 6
employees. Although there are only a few large companies with over 80 employees, they
actually employ 26,5 percent of the overall number of employees working in the region‘s
active enterprises. More people are employed in production, trade and service enterprises.
Table 2.2 below provides information about the active enterprises in the Region of Vlora.
Survey results
This study is focusedon the actual and potential use of Information and communication
Technologies, ICT). The goal is to study the use of the businesses, especially the Small and
Medium Enterprises, SME, since it is considered from a lot of authors in the field, as well
as from the directives of European Union Projects, that ICT is a powerful engine for
economic development in the region and in the local level.
The strategy of the study, includes the survey through structured questionnaires, to identify
the demand aspects of ICT. The users are businesses and the interviewee, managers and
owners of 127 SME-s are selected through a probability sample methodology, explained
thoroughly in the Anex 1. Even though , during the implementation it is combined for the
sake of the important information missing, with a judge methodology in only 15% of the
cases.
DESCRIPTIVE STATISTICS
It is easily seenthatthe types ofactivitiesof companies thatare partof the study
aremainlyinthe trade and servicessector, reflecting the distributionof businessesand
companiesin our country.

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Figure 1 Percentage of companies according to sector

Type of activity
5%

6%

Tourism

10%

Services
36%

39%

Gambeling
Trade (industrial goods
and food)

4%

Somebusiness characteristicsdirectlyreflect
their conditionsfor ICT use. Thus,
participation in agroup, having a network of suppliersor certification, are characteristicsthat
createconditionsfor
theneed
anddemandby
the
companiestouse,
not
justcomputersandICTequipment, but also for elements of Information systems, such as
databases, telecommunication networks, Electronic Data Interchange and e-commerce
technologies
Fig 2 shows that companies that are part of a group are in a small number, implying that
these companies may not demand for ICT in the near future. The data about local network
of suppliers, on the other hand, show that 59% of the businesses are part of such a network,
so they can build further relationships with their network, using the benefits that offer
Information Systems.
Figure 2 Characteristics relied to conditions for ICT use.

1%

Companies that are part of a
group
7%

Yes
No
No answer

92%

Local network of suppliers
2%
Yes

39%
59%

No
No answer

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�International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

The study has shown a high nonresponse rate in most of the questions that have sensitive
information, such as the time of creation and declaration of yearly revenues. It remains
clear the problem that businesses have with giving information because of lack of
confidence in different state institutions, including research studies.
In relation with the demand trend for product/services of the companies interviewed, 45%
of the companies declare that their demand is stable, 33% have experienced a declining
demand, while only 20% declare rising demand for their product/services.
Figure 3 Demand for products/services of businesses

Past demand for
products/services
2%
33%

Raising

20%

Stable
45%

Declining
No answer

GENERAL INDICATORS

Animportant indicator forthe use oftechnologyin organizationsis the number
ofcomputers.Infactfrom the questionnaire wecan seethe percentage of theorganizations that
haveat least one computer, and aswe seethe percentageis higher, but notvery satisfying.
About75% of companies haveat least onecomputerormany devices,from whichonly61%
have PCs,only25% have notechnology. We seethatthe basictechnologyis widespreadin
organizations. But what comes next, since the numberof computers isonlyan initial
indication. Secondlyaboutthe varietyofICTequipment, we see that the numbersare deluded,
4% have aninternalserver(i.e.Usenetworking) and2% have iPhones, technologies that
today is used from companies in very modern networks, called cloud computing . Only
1% have other technologies, such as notebook, netbook, etc.
Figure 4 Companies according to type of ICT devices used

Type of ICT devices
PC

25%
2%

1%
1%
4%

Workstation
61%

Netbook
Internal server

1%

Smartphones

5%

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�International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

TypesofInternetconnectionsare also anindicator oftechnologicaldevelopmentand the
needforcommunication andfast dataexchange. In fact they are an indicator for quality of
service provided and the type of activities that are supported from these connections.
Figure5 shows that the companieseitherhave noInternetconnection, 36%, orhave some
connection type with satisfactoryspeed levels suchasADSLservices, used in51% of
cases.Broadband technology, which hasthegreaterspeed, assuring so the quality of
connection,is far fromwidespread.A small part of companiesstillconnectedthrough the
modem.
Figure 5 Companies according to type of Internet connection

Type of Internet connection
2%

Broadband
ADSL

36%

DSL
51%

Modem
Cell phone

2%

Don't know
1%

No Internet connection

5% 3%

Networking technologiesare animportantindicatorwhen consideringnot just the spread
ofICTin
organizations,
butthefullexploitationofICT
toimpact
thebusiness
processesanddecision making.Here youcan see thatAlbanianbusinesseshave not yet
joinedthese levels, because66% of the respondentsdo nothavetechnologies that usenetwork
connections.
Figure 6 Network Technologies used by businesses

Type of technology (network) used
Web phone-calls

17%

Intranet

10%
66%

0%

Extranet

2%

Virtual Private Network

5%

SAAS
No Technology

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�International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

Another element ofthe use oftechnology inorder to increase theproductivityofthe
company'sactivitiesisthe Website.Today, thistechnologicaltoolisusednotsimplyandsolely
forinformationandpromotionof the company, butlargelyfor the realization ofbusiness
transactions, saving time, energy andbureaucracyin theprocess. Even in this case,there is
anabsence. The percentage ofcompanies witha website is verysmall comparedwith the
standards ofcompaniesin developed countries. Only15% of the interviewed companieshave
aWebsite.Thisis a figurein factthat has changedcompared withthe first phase ofthe
study,where the percentage ofsurveyedcompanieswith Website wasgreater. In the second
phase, the overall sample includes companies with a year revenue that categorizes them in
the big business, but their activities are mainly manufacturing businesses,oreven
tradeproductsthat
do
notdevelopthistypeofelectroniccommerceandfocuson
the
demandmainlyindomesticmarkets. Their activities include onlyimport of productsor raw
materials from foreign markets. If companies target the global marketplace and seek to
enlarge their activities, there are opportunities to use technology through the newest
modelsofelectronic business. Eventhose companiesthat have a Web site, use it inmost
ofthe casesforpromotionand only2of themforonlinetransactions.
Figure 7 Percentage of companies with Website

Companies with Web site
15%
Yes
85%

No

Figure 8 Companies using specific software to support their business processes

Business processes using specific software
1%

Accounting
6%

14%

15%

5%
8%

12%

Management control
Staff management
Purchase management

20%

7%
7%

5%

Operations management
Production technology
Inventory management
Shipments

0%

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�International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

In relationwiththe use ofspecificsoftware to support business processes, we can saythatthe
small percentage ofcompanies which are included, use them mostly forthe management
ofpurchases andsales and less forfunctions likeaccountingandstaffmanagement.
Functionssuch as productionand operations do not use technology.
Opportunities for future use of ICT
Finally, despite the current low or high levels of different ICT, we asked about the
interviewed perceptions of the ICT value in different company activities.. They do not
consider technology as very important, in any of the activities. The largest impact is
estimated to be in the work efficiencies and reporting and control, while that's somewhat
less in the image and still less in cost.
Figure 9 The perceptions on ICT importance in business

Importance of ICT in company operations
ICT impact on costs
ICT Impact on image
Importance of Web-site
Reporting and monitoring
Labour eficency
0

0.5

1

1.5

2

2.5

3

3.5

4

These responses reaffirm that the stage of using ICT is low because such is the perception
on the value it has in the company.
CONCLUSIONS AND RECCOMMENDATIONS
Despitethe
challengesfacingAlbaniaandother
developingcountries,
computertechnologiesandotherICTshaveatremendous
potentialtohelp
overcomethem.Thisrequires notonlypublic sectorleadership, but also private sector
commitment.
Vlora region, as one of the biggest region in the country has lately experienced economic
development through some very important sectors in the economy such as Agriculture,
Tourism, Fishing, Trade of commercial goods. Vlora region supports its economic
development through the management of a lot of natural and cultural resources and
heritage.
Since SMEs constitute a very important part of the economy, from the viewpoint of the
number of enterprises, but also from the perspective of future developments, this study
tried to give the state of the art in regard of ICT spread and use within SMEs.
a. The greatest percentage of SMEs is part of trade, service and tourism
sectors. The recommendation here is the incitement of specific software

9

�International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

use, since these sectors, especially tourism, depend on the good
management of natural, cultural and human resources.
b. A very small part of companies are part of a group or have certifications for
their products, while a bigger number are part of a network of suppliers. It is
very important in this aspect, to incite SMEs for using the local suppliers
and for creating long-term relationships through ICT use, for
communication and data sharing through e-mail or Internet.
2. Types of technologies used are below the desired and appropriate level. Most of
the companies have only PCs, and a relatively high percentage does not use any
devices. They have Internet connections with ADSL services and their mobile
devices, but there are still businesses that connect through a modem.
a. The actual spread of computers and technology should be the beginningof a
more planned and useful approach to businesses, especially thinking of their
shortages or problems.
b. Encouriging the use of services of SMEs and companies in ICT sector such
as outsourcing companies will, not only help the proper development of
Information Systems and ICTs inside other sectors, but will help in the
development of the ICT sector itself in Vlora region.
c. Using social networks or other Internet platforms, as a tool for getting
clients or serving them better will help SMEs-s especially those in the
service sector and tourism. Appropriate use for business must bring more
revenues by satisfied clients as well as by more clients or more expensesto
the company.

References
Aidis, R. (2006), Laws and Customs: Entrepreneurship, Institutions and Gender During
Transition. SSEES Occasional Series, University College London, London.
Aidis and Sauka, Enterpreneurship in a changing environment: Analyzing impact of
transitional stages on SME development, Inter-RENT online publication, 2005.
Burns, P. (2001), Entrepreneurship and Small Business. Palgrave Macmillan.
Chacko J. G. ICT, SMEs and business development UNDP-APDIP, National Workshop
on Capacity Building in Public Policy issues of Internet Use for Business
Development in Asia and the Pacific, 15-16 August 2007, Phnom Penh,
Cambodia
Chilosi, A. (2001), Entrepreneurship and Transition. MOST 11:327 –357.
Dallago, B. (1997), The Economic System, Transition and Opportunities for
Entrepreneurship. Chapter 7, pp. 103-124 in Entrepreneurship and SMEs in
Transition Economies, The Visegrad Conference. Paris: OECD.
Wennekers, S. &amp; Thurik, R. (1999), Linking Entrepreneurship and Economic Growth.
Small Business Economics 13:27-55.

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Smallbone, D. &amp; Welter, F. (2001), The Distinctiveness of Entrepreneurship in Transition
Economies. Small Business Economics 16:249-62.

11

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                <text>ICT Use in Small and Medium Enterprises for  Development in Vlora Region</text>
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KLODIANA, Gorica
VELA, Fioralba
REZARTA, Brokaj</text>
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                <text>Republic of Albania, in its efforts to build a sustainable growth of the  country and the region, considers information and communication  technologies, (hereafter named ICT), as an essential tool with a major  impact in terms of building the information society.  According to the strategy document for ICT 2007-2013, a document of  Albanian government, ICT should be used in all business sectors as  transport, tourism, agriculture, environment, leisure, culture, etc. and to  contribute to the entire population.  Despite the challenges facing Albania and other developing countries,  computers and other ICTs have tremendous potential to help overcome  them. This requires not only public sector leadership, but also private  sector engagement. The strategy implementation in Albania has included  different actions regarding not only central and local administration, but  also private sector and businesses. Implementation, on the other hand  must be supported by regional and local level strategies and action. In this  context, the Pitagora project is one of the projects undertaken by different  actors in Albania and especially in Vlora Region to study the current use  and future possibilities of using ICT in Vlora Region. The purpose of this study is to focus on the use by businesses, especially  small and medium-sized businesses, SMEs, given that ICT is considered by  many authors as well as by orientations of the European Union, a powerful  engine for regional and local economic development.  On the other hand, as indicated above, the strategy of the study will  include surveys through structured questionnaires, to identify some very  important aspects of ICT use in SMEs.  The important indicators included in the survey are general data bout SME  in the region, and the ICT presence within organizations as well as ICT use,  in the light of their importance for regional development.  As the analyses show, the characteristics of SME and their business  operations affect the use of ICTs in this region. In fact, the low level of  cooperation in the value chain between clients and suppliers, small  number of operation abroad and types of sectors most developed in the  region create some opportunities for ICT use but also some challenges. The  use of specific software and the depth of use in ICT are some of the  solution recommended for the relatively low level of ICT use in the region.  Keywords: ICT Use, SME, Businesses, Economic Sector, Clients, Suppliers,  Effective Operations, Vlora Region.</text>
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                    <text>“İDEALİST ÖĞRETMEN”İN EĞİTİM ANLAYIŞI
Recep DUYMAZ
Trakya Üniversitesi Fen Edebiyat Fakültesi
Türk Dili ve Edebiyatı Bölümü
Edirne, Türkiye
rduymaz@gmail.com

Abstract: We are living in an age of science. In this age, individuals, families and societies
solve the problems they encounter under the guidance of science. For this reason, science is a
concept that gets more and more important each day for individuals, families and societies.
Science is acquired from schools, universities and research institutes based on a
program. Besides books, visual and audio materials, we encounter teachers in these places.
According to our thoughts the most crucial aspect of education is teacher. Thus, each nation
pays full attention to the training of teachers. Good teachers -with no doubt- are people with
high professional knowledge and formation. Besides these qualities a good teacher is the one
with ideals. The ideal of a teacher is loving science and children. The idealist teacher with
professional knowledge and formation alters the place s/he works positively according to the
purpose of education. The Racinski character in Georgy Petrov’s The Idealist Teacher, is an
example of this type in the world of literature.
The success of education depends on idealist teachers with sound professional
knowledge and formation.
Key words: Science, education, teacher, ideal, G. Petrov

Giriş
Eğitim, birey, aile ve toplumu biçimlendiren bir çalışma alanıdır. Çağımızda onun önemi daha da
artmıştır. Bugün, birey, aile ve toplumlar, karşılaştıkları sorunları bilimin yol göstericiliğiyle çözmektedirler.
Bunun yanında bilim ve teknolojide ileri giden milletler, günlük hayatı kolaylaştıran ve çalışma hayatında
üretimi arttıran âletler yapmakta ve onları öteki milletlere pazarlamaktadırlar. Bu durumda çağımızda her millet,
bilim ve teknolojide ileri gitmek, günlük hayatı kolaylaştıran, çalışma hayatında verimi arttıran ve kaliteyi
yükselten teknolojik âletleri kendisi yapmak istemektedir. Bu isteğin kaliteli bir eğitimle gerçekleşebileceği
açıktır. Bu nedenle günümüzde her millet, gençlerine eğitim kurumlarında iyi bir eğitim ve öğretim vermek
istemektedir. Çocuklarına ve gençlerine çağın gerektirdiği eğitim ve öğretimi verebilen milletler, geleceğe doğru
daha emin adımlarla ilerleyebilirler.

Eğitim Nedir?
İnsan dünyaya cahil olarak gelir. Kendisi, ailesi ve çevresi hakkındaki bütün bilgileri zamanla öğrenir.
Aile, okul ve çocuğun içinde yaşadığı toplum, bilgi edinilen başlıca mekânlardır. Öğrenim, ailede başlayan ve
ömür boyu devam eden bir süreçtir. Bu uzun sürecin başlangıcı kuşkusuz ailedir. Çocuk, önce insan, aile, toplum
ve kâinat hakkındaki ilk ve temel bilgileri bu ocakta öğrenmeye başlar. Ailedeki eğitim, doğal, sıcak ve samimi
bir ortamda gerçekleşmekle beraber, plansız, programsız, dağınık ve karmakarışıktır. Bu nedenle milletler,
ailedeki eğitimi yeterli görmemiş ve bir bakıma onun devamı diyebileceğimiz eğitim kurumlarını meydana
getirmişlerdir.
Eğitim kurumlarındaki eğitim, ailedekine göre hem daha ileri, hem de planlı ve programlıdır. Biz burada
örgün eğitim dediğimiz okuldaki eğitimden söz edeceğiz. Eğitim, heterojen bir kavramdır. Bu kavram,
birbirinden ayrı, ancak her biri diğerini karşılıklı olarak etkileyen dört öğeyi içerir. Bu dört öğenin oluşturduğu
bütünlüğe eğitim sistemi diyoruz:

84

�Yönetim

Öğrenim

Öğretim

Program

Eğitim Sistemi
Eğitim sistemimin bu temel öğelerini kısaca şöyle açabiliriz:
Öğretim, çocuklara, gençlere ve yetişkinlere belli bir amaca göre gereken bilgi, beceri ve uygulama
yetisini görsel, işitsel ve deneysel yollarla kazandırma işidir. Öğretim, insan yaşamına amaçlı bir müdahaledir (
Barutçugil, 2002, s. 18). Öğretmen en geniş anlamıyla bu işi meslek edinen kimsedir.
Program, bir alanda yapılacak işlerin ( burada öğretimin ) amacına ulaşabilmesi için bir düzene ve sıraya
konulmasıdır. Programda gösterilen işler ve bunların sırası o alandaki öğretimin amacına uygun olarak
düzenlenir. Program, çalışma hayatının isterlerine uygun olarak daima güncellenebilir.
Öğrenim, çocukların, gençlerin veya yetişkinlerin çalışma hayatındaki bir meslek veya iş için gerekli
bilgi, beceri ve uygulama yetisini kazanmaları amacıyla yaptıkları işitsel, görsel ve deneysel çalışmalardır.
Öğrenci, bu çalışmaları hayatının belli bir döneminde yapan kişidir.
Yönetim, öğretim, program ve öğrenim işlerinin ülkenin yasalarına ve kurumun özel şartlarına uygun
biçimde zamanında yapılmasını sağlamaktır. Eğitim kurumlarında bu işi yapan kişiye yönetici (müdür) denir.

Eğitim Sisteminde Öğretmenin Yeri
Eğitim sistemi, kendisini oluşturan bu dört öğenin uyumlu çalışmasıyla olumlu sonuçlar veren bir yapıdır.
Bu öğelerin arasında öğretim unsurunu gerçekleştiren öğretmenin özel bir yeri vardır. Kanaatimize göre sistemin
en önemli öğesi, öğretmendir. Bunun sebebi, öğretimin onun vasıtasıyla gerçekleşmiş olmasıdır. Çağdaş
anlamda öğretmen, bir bilgi işçisidir ( Ergun, 1999, s. 61). Bu işçinin görevi, yeni nesillere bilgi aktarmaktır.
Buna göre öğretmen bir aktarıcıdır. Hemen belirtmeliyiz ki onun aktarıcılığı, bilgiye giden yolu göstermekten
ibarettir. Öğretmen bu yolda yeni nesillere bilgiyi, kültürü, uygarlığı ve güzelliği aktarır. Öğretmen her türlü
bilgiyi aktarmak zorunda değildir; onun yeni nesillere aktaracağı bilginin birtakım özellikleri vardır. Bunların
başında “yenilik” gelir. Bir ülkenin eğitim sistemi, yeni nesillerine her şeyden önce her alanda (dil, edebiyat,
eğitim, biyoloji, fizik, kimya...) insanlığın en son ulaştığı, en yeni bilgileri öğretmek zorundadır. Bir millet,
ancak yeni bilgilerle yeni âletler üretebilir ve ancak yeni âletler üretebilen milletler teknolojide söz sahibi
olabilirler.
Eğitim sisteminde öğretmenin aktaracağı bilginin “yeni” olmasının yanında “doğru” olması da gerekir.
Buradaki doğruluktan kasıt, evrensel bakımdan doğru olmaktır. Bir tek kişi, ideoloji veya siyaset anlayışına göre
doğru olan bilgileri eğitim kurumlarında “bilim” adı altında yeni nesillere aktarmak, eğitim değil, propagandadır.
Propaganda ise eğitimden ziyade siyasete ait bir kavramdır.
Öğretmen, fen bilimleri ve sosyal bilimlerdeki en yeni bilgilerin ve evrensel doğruların yanında yeni
nesillere “kültür”ü de aktarır. Buradaki kültürü, öğretmenin ait olduğu milletin kültürü (dil, din, sanat …)
şeklinde anlayacağımız gibi, bölgenin, hattâ insanlığın ortaya koyduğu bütün kültür unsurlarının güzelliklerini
kapsayacak şekilde geniş olarak da anlamalıyız. Buna göre öğretmen, çocuklara ve gençlere “yeni” ve “doğru”
bilgilerin yanında kendi milletine ait “kültür”ü de güzel bir yolla aktaran bir şahsiyettir.

85

�Bütün bunlar gösteriyor ki bir milletin eğitim sistemi, “öğretmen” öğesiyle bir canlılık kazanıyor ve
gerçekleşiyor. Bu sebeple her millet, eğitim sisteminde öğretmenin yetiştirilmesine ayrı bir dikkat ve özen
göstermektedir. Türk eğitim sisteminde de 1915 yılından itibaren öğretmenler özel bir takım kurumlarda
yetiştirilmeye başlanmıştır ( Akyüz, 1985, s. 206).

Petrov’un “İdealist Öğretmen”i
Eğitimbilimciler, kaliteli öğretmenin özelliklerini, hangi eğitim kurumlarında nasıl yetiştirileceklerini,
mezun olduktan sonra atanma ve çalışma şekillerini eğitimbilimine dair yazdıkları kitaplarda uzun uzun
anlatırlar ( Barutçugil, 2002, s. 77-100; Ergun, 1999, s. 62-113; Çelikkaya, 1999, s. 5-15; Koçer, 1992, s. 79204; Yalman, 1992, s. 86) .
Eğitim bilimcilerin kaliteli öğretmen tasavvurlarının yanında bazı edebiyatçı ve diğer bilim dallarındaki
şahsiyetler de eğitim ve öğretmen üzerinde düşünmüşler, düşündüklerini deneme, hikâye roman gibi edebiyat
türlerindeki eserlerinde yazmışlardır. Bunların yazdıkları, gözlemlerine, çevrelerinde yaşanan gerçek olaylara
dayandıkları için daha bir somutluk, canlılık ve inandırıcılık kazanmıştır. Bu şahsiyetlerden birisi de bir Rus
yazarı olan Grigoriy Petrov’dur. Petrov, yazdığı “İdealist Öğretmen” adlı kitabıyla eğitim ve öğretmene dair
düşüncelerini yakın çevresinde gördüğü olaylara dayandırmış ve Raçinski’nin şahsında idealist bir öğretmenin
portresini çizmiştir.
D. Bojkov, İdealist Öğretmen’i Bulgarca’ya çevirmiş, bir Türk eğitimcisi olan Ali Haydar Taner de onu
Bulgarca’dan Türkçe’ye aktararak 1928 yılında İstanbul’da ilk kez bastırmıştır. İdealist Öğretmen, o tarihten
günümüze gelinceye kadar Türkiye’de değişik yayınevlerince birçok kez basılmıştır.
İdealist Öğretmen’in yazarı Grigoriy Petrov, orta öğreniminden sonra İlâhiyat Fakültesi’ne gitmiş ve
yüksek öğrenimini orada tamamlamıştır. Daha öğrencilik yıllarında insanları aydınlığa ve mutluluğa götürecek
yolları aramaya başlamıştır. Çağdaşı ünlü yazar Levi Tolstoy gibi o da “yeryüzünü cennete çevirecek bir yol”
arıyordu. Şöyle düşünüyordu:
İnsan, yeryüzünün en değerli yaratığıdır. O, Tanrısal yaratığın baş tacıdır. Bu dünyada her şey insan
içindir. Sanat, bilim, teknoloji, bütün bu güzellikler ve zenginlikler insanları daha güvenli huzurlu ve mutlu
etmek için ortaya konulmalıdır. Bunlar insanı daha aydınlık günlere götürmelidir ( Petrov, 1961, s. 1).
Aramalarının sonunda yeryüzünü cennete çevirecek yolu bulduğunu düşünüyordu. O yol, “eğitim yolu”
ydu. Eğitimi de okul, üniversite ve enstitülerde öğretmenler veriyorlardı. Öyleyse öğretmenler, hem meslek,
formasyon ve genel kültür bilgilerine, hem de “yeryüzünü cennete çevirme” idealine sahip olarak
yetiştirilmeliydiler. Öğretmen adaylarına meslek, formasyon ve genel kültür bilgileri, öğrenim gördükleri
okullarda kuşkusuz öğrenimleri boyunca eksiksiz olarak verilebilir; fakat onlara bir de ideal duygusu vermek o
kadar kolay değildir. Petrov, bunun örneklerle kazandırılabilecek bir değer olduğunu düşünüyordu... Önce
idealin ne olduğunu, sonra da petrov’un bunu okurlarına/öğretmen adaylarına nasıl kazandırdığını görelim.

İdeal nedir?
İdeal ve ideoloji sosyal bilimlerin tartışmalı kavramlarıdır. Biz burada o tartışmalara girmeyeceğiz; onları
sadece konumuzla alakalı yönleriyle kısaca ele almakla yetineceğiz. Onları açıklamaya sözlük anlamlarından
başlayacağız.
İdeal, insan düşüncesinin tasarlayabileceği bütün üstün nitelikleri kendinde toplayan düşünce, nesne veya
davranıştır ( Parlatır,1998, s. 1046); Hornby, 1978, p. 427). İnsan hayat yolunda her alanda iş, arkadaş, ev,
araba... ve benzeri alanlarda hep en iyisine sahip olmayı ister ve onu elde etmek için çalışır. Doğal yapısı
bozulmayan her insanda görülen bu istek, onu sürekli olarak çalışmaya ve istediğini elde etmeye yöneltir. Bu
anlamda idealist de böyle bir isteğe sahip olan insan demektir.
İdeal kavramının bu sözlük anlamının yanında, sosyolojide bir de terim anlamı vardır. Terim anlamıyla
ideal, bir “düşünce gücü”dür. Bu “düşünce gücü”, bireyi, aileyi, toplumu, bulunduğu düzeyden hem maddî, hem
manevî bakımdan daha ileri ve mükemmel bir duruma götürme isteği şeklinde kendisini gösterir.
Sosyolojide, idealin bir türevi olan ideoloji için birçok tanımlar yapılmakla beraber, biz onlardan sadece
bir tanesine değinmekle yetineceğiz:
“İdeoloji farklılaşmış bir toplumun fikir yapısıdır. Farklılaşma ile birçok toplum fonksiyonunun iç içe
girdiği geleneksel toplum yapılarının yerini, farklılaşmış sosyal fonksiyonlara bırakmasını kastediyoruz. Artık
cemaat ilişkilerinin yerini şehir toplumunun fonksiyonel açıdan farklılaşmış ilişkileri alıyor. Hemşehri

86

�kavramının yerini “işçi” kavramı alıyor. İşte bu farklılaşma sonucunda, insanların içine düştükleri yeni şartlara
uygun inanç arayışlarına ideoloji diyoruz” Türköne, 1991, s. 23).
İdeal, bir arayışın anlatımıdır. Bu arayış, bireyi, aileyi ve bütün toplumu daha ileri ve mükemmele doğru
götürme çabası şeklinde ortaya çıkar. Tarihin akışına bir ideale sahip olan idealistler yön vermişlerdir. Bilim,
sanat, siyaset, askerlik ve daha başka alanlarda ortaya çıkan idealistler, mensup oldukları milletlerin
bireylerindeki gizli güçleri harekete geçirmiş ve onları medeniyet yolunda ileri götürmüşlerdir.
Her millet, ideali olan gençlere sahip olmak ister. Gençleri ideal sahibi olarak yetiştirmek, kuşkusuz
eğitim kurumlarının görevidir. Eğitim kurumları, gençlere seçtikleri meslekle ilgili bilgi ve beceriler
kazandırırken, onlara mensup oldukları millet ve bütün insanlık için çalışmak ve “yeryüzünü cennete çevirmek”
idealini de kazandırmaya çalışır.
Eğitim kurumlarının yanında gençlere hem bilgi, hem ideal duygusu veren bilim, sanat ve düşünce
adamları da çıkmıştır. Grigoriy Petrov, onlardan biridir. Petrov, İdealist Öğretmen adlı kitabında Moskova
Üniversitesi’nde ünlü bir matematik profesörü olan A. Raçinski’nin üniversitedeki görevinden ayrılarak doğup
büyüdüğü Tatevo köyüne öğretmen olarak atanmasının hikâyesini anlatır. Kitapta anlatılan hikâye boyunca biz,
Raçinski’nin şahsında ideal öğretmen tipinin eğitim, öğretmenlik ve öğrencilere dair düşüncelerini okuruz. Genç
profesör, üniversitedeki görevinden ayrılıp köy okulunda öğretmen olmaya karar verdiği zaman, üniversitedeki
arkadaşları ve Eğitim Bakanlığı’ndaki yetkililer şaşırmış ve onu kararından vazgeçirmeye çalışmışlardır.
Raçinski, kararına itiraz edenlere verdiği cevaplarda ve Tatevo köyünde yaptıklarında, aynı zamanda,
öğretmenlik anlayışını da ortaya koymuştur. Ona göre öğretmenlik, bir “keşif mesleği”dir. Öğretmen de bir
“kâşif”tir. Rusya’nın uçsuz bucaksız bozkırlarına dağılmış köylerindeki halk yığınlarının arasında gizli kalmış
nice “yetenekler” vardır; fakat o sıralarda uygulanmakta olan eğitim sistemi ve oralara gönderilen öğretmenler
bu yetenekleri bulup ortaya çıkarmak gücünden yoksundurlar:
“İşte ben bugün, milletin ruhunun derinliklerinde, binlerce seneden beri gizli kalmış olan büyük
yetenekleri meydana çıkarmak için köylere gidiyorum.
( ...) Öğretmenler, okullarda halka doğru gidiş tarzını, hayatı iyi kullanış yollarını öğretmiyorlar;
milletin ruhunda gizli kalmış yetenekleri uyandırmıyorlar. Milyonlarca halk kütlesinin dimağları, işlenmemiş
milyonlarca dönüm arazi gibi çorak halde bulunmaktadır” ( Petrov, 1928, s. 16, 17 ).
Raçinski’ye göre bunun sebebi, mevcut öğretmenlerin ideal duygusuna sahip olmayışlarıdır. Milletin
ruhunda gizli kalmış yetenekleri “keşfetmek ideali”, öğretmenin meslek, formasyon ve genel kültür bilgilerine
bir yön verir; onları nerede, ne zaman ve nasıl kullanacağını gösterir. Onlara bir çerçeve görevini görür. Hayatına
ve mesleğine bir anlam kazandırır:

Meslek bilgisi
Formasyon bilgisi
Genel kültür bilgisi
İdeal

Meslek bilgileri ile ideal arasındaki bağlantı
Halk yığınları arasında “gizli kalmış yetenekleri keşfetmek ve yeryüzünü cennete çevirmek ideali,
öğretmenin meslek, formasyon ve genel kültür bilgilerini içine alan bir çerçeve gibidir. Bu çerçeve, öğretmenin
bilgi, düşünce ve eylemlerini hep idealini gerçekleştirmek yönünde kullanmasını sağlar.
Rus edebiyatında olduğu gibi, Türk edebiyatında da idealist öğretmen tiplerinin hikâyelerini anlatan
romanlar yazılmıştır. Reşat Nuri Güntekin’in Çalıkuşu adlı eseri onlardan biridir. Çalıkuşu romanının kahramanı
Feride, başlangıçta bir hayal kırıklına uğraması üzerine gönlünü avutmak için İstanbul’dan Anadolu’ya giderek
öğretmenlik yapmaya başlar. Orada çocukların durumunu gözleriyle görünce kendi derdini unutur. Kendini
öğretmenliğe adar… Çalıştığı okulları, bulundukları durumdan daha ileri ve güzel bir duruma getirir… Bunu
edindiği idealizmi sayesinde başarır.

87

�Sonuç
Meslek, insanların geçimlerini kazanmak için yaptıkları iştir. Her toplumda birçok meslek vardır.
Doktorluk, avukatlık, mühendislik, ayakkabıcılık ve berberlik... bunlardan sadece birkaçıdır. İnsanların
yaşamlarını devam ettirebilmelerini sağlayan, severek yapılan bütün işler iyi ve şerefli mesleklerdir. Bununla
beraber öğretmenliğin bunların arasında özel bir yeri vardır. Öğretmenlik bir bakıma bir “keşif” ve “elmas
arayıcılığı mesleği”dir. Öğretmenlik, gizli kalmış değerleri bulup çıkarmak, işlemek ve onları önce kendi
milletinin, sonra da bütün insanlığın hizmetine sunmaktır. Bu amaç, öğretmenin meslek bilgilerinin yanında bir
özveri ve ideal duygusuna sahip olmasıyla gerçekleşir. G. Petrov’a göre bu ideal milletin bireylerinin içinde gizli
kalmış değerleri “keşfetmek” ve onları “işlemek” idealidir.
İdealist Öğretmen kitabında bize tanıtılan Raçinski, idealist bir öğretmendir. O, mensup olduğu Rus
milletinin geniş halk yığınları arasında gizli kalmış değerleri keşfetmiş, onları işlemiş, devamında önce kendi
milletine, sonra da bütün insanlığın hizmetine sunmuştur.
Raçinski, kuşkusuz bir simgedir. Yazar, bu simgeyle köy, kasaba ve büyük şehirlerdeki bütün
öğretmenlerin birer ideal sahibi olmaları gerektiği iletisini vermek istemiştir. Bu iletiyi, yüksek okul ve
üniversitelerdeki öğretim üyelerini de kapsayacak şekilde genişletmek eserin ruhuna uygun bir yorumdur. Her
eğitim kademesindeki öğretmenlerine bu ideali kazandırmasını bilen bir millet, bilim ve teknoloji yolunda hızlı
adımlarla ilerler ve modern dünyanın şerefli bir üyesi olur.

Kaynaklar:
Akyüz, Y., (1985), Türk Eğitim Tarihi, Ankara, Ankara Üniversitesi Eğitim Yayınları.
Barutçugil, İ., (2002), Eğiticinin Eğitimi, İstanbul, Kariyer Yayınları.
Barutçugil, İ., (2002), Eğiticinin Eğitimi, İstanbul, Kariyer Yayınları.
Çelikkaya, H., Öğretmenlik Mesleğine Giriş, İstanbul, Alfa Yayınları.
Ergun, M., vd. (1999), Öğretmenlik Mesleğine Giriş, Ankara, Ocak Yayınları.
Hornby, A. S., (1978), Oxsford, Oxford Advaced Learner’s Dictionary of Current English, New Edition,
Oxford, Oxford University Press.
Koçer, A., (1992), Türkiye’de Modern Eğitimin Doğuşu ve Gelişimi ( 1773-1923 ), İstanbul, MEB Yayınları.
Parlatır, İ., vd., (1998), Türkçe Sözlük, Ankara, Türk Dil kurumu Yayınları.
Petrov, G., (1928), Mefkûreci Muallim, Çev. Ali Haydar, İstanbul, Kütüphane-i Hilmi. İstanbul. Recep
Duymaz, bu kitabı günümüz alfabesiyle bastırmıştır: İdealist Öğretmen, (2008), İstanbul 3F Yayınları.
Petrov, G., (1961), Ak Zambaklar Ülkesinde, Çev. Ali Haydar, İstanbul, MEB Yayınları.
Türköne, M., (1991), Siyasî İdeoloji Olarak İslamcılığın Doğuşu, İstanbul, İletişim Yayınları.
Yalman, M., (1992), Öğretmenlik Mesleği ve Meseleleri, İstanbul, Türkiye Milli Kültür Vakfı Yayınları.

88

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                    <text>3rd International Symposium on Sustainable Development, May 31 - June 01 2012, Sarajevo

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Identifying The Dimensions Of Attitudes Toward Vocational Economy And Commerce
Education: A Research In Sarajevo, Bosnia And Herzegovina
A.Tuba Duman, Uğur Ergün
Internatıonal Burch Unıversıty, Faculty of Economıcs,
Sarajevo, Bosnia and Herzegovına
E-mails: d.aybalatuba@yahoo.com, uergun@ibu.edu.ba
Abstract
The purpose of this research is to identify the dimensions of attitudes toward vocational
economy and commerce education in high schools in Sarajevo, Bosnia and Herzegovina.
354

�3rd International Symposium on Sustainable Development, May 31 - June 01 2012, Sarajevo

Secondary school students’ attitudes toward professional economy and commerce education
are analyzed through a self administered questionnaire. The surveys were collected from four
high schools giving economy and commerce education in Sarajevo Canton. Out of the total
number of 820 students in the second, third and fourth grades, 373 students were surveyed as
part of the study. The results show that the students’ attitudes toward vocational economy and
commerce education in Sarajevo Canton can be explained by six dimensions. These
dimensions are “laboratory and physical resources”, “education”, “books”, “courses”,
“overall attitude”, and “career intentions”.
Keywords: Vocational education, economy and commerce education, high schools, Sarajevo
1. INTRODUCTION
Bosnia and Herzegovina is a new republic established after a devastated war between
regional forces On December 14, 1995. The country is divided into two entities (BosniaHerzegovina Federation and Serbian Republic) and an autonomous district (Brcko). The area
of Bosnia-Herzegovina Federation covers %51 of the area of the country and the area of
Serbian Republic covers %49. The approximate population of Bosnia Herzegovina is 3.4
million and 51.1% of the population is female and 48.9% is male (in 2007 estimates).
Bosnian (43.5%), Serbian (31.2%) and Croation (17.4%) ethnic groups constitute the
majority of the Bosnia Herzegovina’s population (Küçükkiremitçi, Genç, Şimşek, Ekinci,
Ersoy ve Sekmen, 2010).
Present education system in Bosnia Herzegovina is planned and carried out separately by two
entities and autonomous Brcko district. Although Federation Ministry of Education and
Science forms the national education planning and coordination of the 10 cantons that
constitute Bosnia Federation, Canton Ministries of Education carry out education applications
in a non-central way. Cantons are authorized to legislate and use their own laws on the
condition that they adhere to the federation laws. In Serbian Republic (Republika Srpska)
there is a central education system. Central administration plans and carries out the issues
such as determining school subjects, preparing curriculum, control and number of teachers. In
the country totally 12 ministries of national education (10 cantons, Serbian Republic and
Brcko District) conduct education applications (Jabuča, Gaković, Hadrović, Prohaska, Đokić,
Vlasić, Markotić, Mandić, Merlo, Praso, Jović, Leto, Sarajčić, Mulać, Vlasić, Numic,
Ličina and Gaković, 2001).
In Bosnia Herzegovina 9-year compulsory education is implemented and it is free of charge
(Foundation for Development of Relations with Bosnia (BIGMEV), 2012). Education and
training start at the age of 6. Education life in Bosnia Herzegovina is divided into three parts:
primary, secondary and higher education. Schools offering primary education are named as
“osnovna škola” and they implement a 9-year education program that trains students between
the ages of 6-15. After primary education, students start secondary education which lasts 3 or
4 years. Seven school types are found in the country (Jabučar et al., 2001). These are general
education, languages and mathematics (Gimnazija), teaching schools (These schools are only
in the Federation regions where mainly Bosnians live.), art schools, technical and related
schools (These schools are only in the Federation region and they are named as 4-year
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vocational schools.), vocational schools (These schools are named as 3-year vocational
schools.), religious schools, special schools.
Schools that are dealt within the scope of this study are technical and related schools and
vocational schools and they offer economy and commerce education. Technical schools give
4-year vocational education, vocational schools give 3-year vocational education. Schools
that give 4-year vocational education accept students with exams; entrance to 3-year schools
is with ability tests. In order for graduates of 3-year vocational schools to continue higher
education, they have to switch to 4-year education and complete it. The ones who have
completed their 4-year education can continue higher education (Institutional and Capacity
Building of Bosnia and Herzegovina Education System, 2008).
This research examines the attitudes of high school students receiving economy and
commerce education towards vocational education and the relationship between these
attitudes and career expectations for the future.
The research questions are determined as follows:
What are the factors forming the attitudes of students, who are receiving economy and
commerce training in Sarajevo Canton, towards vocational education?
What are the basic dimensions determining the attitudes of students towards vocational
education?
2. LITERATURE REVIEW
2.1. Vocational Education
The technological improvements in our rapidly improving and changing world increase the
use of information and cause this information to spread quickly. This situation reveals labor
market’s need for intermediate staff that is equipped, open to innovation and is able to adapt
themselves to new improvements. Therewithal, the need and expectations of business world
lead people to specialize in certain fields. This increases the importance of the vocational
schools training qualified staff. In this sense, “vocational education can be named as activities
that bring ability and behavior with individual development in a profession with the aim of
meeting the needs of individuals that make up society and individuals’ activities to improve
their capabilities with various aspects in order to be useful for the society” (Yıldırım, 2003:
2).
Vocational and technical education is one of the prior issues in education in European Union
countries. In the year 2002 in the notice published as part of “Copenhagen Process” it was
emphasized to increase the quality of VET and the decision to study on the issue was taken
(Copenhagen Process, 2002).
Bosnia-Herzegovina, taking steps to integrate itself into European criteria, initiated the
integration projects also in VET field and reform movements between the years of 1998-2000
with “EU Phare” program. Within the scope of this project “Green Paper” including strategy
and plans related to VET that is compatible to EU trends was prepared. “The White Paper”
was published in December 2001 by being accepted by all institution and canton level
ministries.
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2.2. Economy and Commerce Education in Sarajevo Canton
In Bosnia in general and in Sarajevo Canton economy and commerce high schools offer their
graduates diploma and certificate as a result of the education they give. In Sarajevo Canton
there are a total of 35 state and private high schools and the total number of the students in
these schools are 162,434. Among these high schools there are 5 schools, which are related to
the topic of the thesis carried out, including commercial high school, high school of
economics and multi-programmed high schools offering commerce education and the total
number of students of these schools are 820.
Unemployment is a serious problem of Bosnia Herzegovina. When the causes of this problem
are taken into consideration it seen that the educational level of the unemployed is low and
they do not have the enough qualification to find a job. This must show us that vocational
education is a quite important education to train qualified staff for the labor market. The
unemployment rate’s being high in Bosnia Herzegovina effects the female population at the
most.
2.3. Factors Influencing the Quality of Economy and Commerce Education
One of the main factors of economic and social development is vocational education.
Vocational education is seen as a crucial tool to obtain efficiency in the operation of economy
and to achieve social welfare (Mouzakitis, 2010). Because of the reasons mentioned
vocational education is one of the issues that managers and educators always overemphasize
(Qiang and Shiyan, 2012). When the research and applications carried out are examined, it
can be suggested that main factors determining the quality of vocational education fall under
six headings (Pehlivan, 2008; İmamoğlu, 2010; Ozturk, 2001). These main factors are; course
structure, textbooks, educators, technological resources, practical education and internship
and physical environment.
2.3.1. Course Structure
According to Child (2004), education curricula can be grouped under four headings. These
are content, learning experiences, objectives and assessment. Child at the same time defines
the effective curricula as the ones that encourage teachers and students to talk on the
important issues and bring practical experience with academic knowledge. As in all areas,
curricula in vocational education should be designed in a way that teaches students the
requirements of the profession and presents them an opportunity to show their capabilities
(Bowers, 2006; Kang and Bishop, 1986). The course curricula in vocational education should
be prepared by taking teacher and student’s opinions (Bowers, 2006). It can be expected the
curricula reflecting teacher and student’s opinions to be more encouraging and successful.
2.3.2. Textbooks
Nowadays, even though the use of technology increases, the importance of the course books
for the education does not change (Prucha, Walterova and Mares, 2003). In this sense, also in
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vocational education, course books are an important factor for student’s attitude towards the
course and learning. In vocational fields the course books have the characteristics of a tool
that visually presents art, science and technology in accordance with the student’s level
(Novota, Ridzonova, Kadnar and Stefkova, 2012). Novota et al. (2012) found in their study
that even if vocational education students do not use the course books constantly, they use
them as a part of education. In this study teacher state that they find the course books
insufficient and they refer to the Internet to complete the lacking parts. Writers state that
course books are one of the most important elements in terms of the quality of education.
2.3.3. Educators
The most successful teachers are the ones who give their students pedagogically the most
qualified education in the field offered (Darling-Hammond, 1997). According to the
observational theory put forward by Bandura (1971), most of the time the reason for the
changes in human behavior is by observing the behavior of the people nearby like teacher,
parents and friends. Among these people around student teacher factor confronts us as the
person from whom the student is influenced and whose behavior the student models at most.
Additionally, Lleras (2008) puts forward that there is a positive relationship between
students’ learning and teachers’ positive motivation. In terms of the communication between
teacher and student, the efficiency of education depends on the highness of motivation of
both sides (Igwe, 2002).
2.3.4. Technological Resources
In economy and commerce education the use of technology is by using packaged software,
simulations, case studies, public access databases via the Internet, networking and interactive
programs. In this respect, in the schools giving vocational education on economy and
commerce, by teaching students packaged software widely used in the markets students can
be made to get ready for the profession in this way. For instance in accounting education it
has become compulsory for the course schedule and curricula to be improved in every respect
and evaluated continuously (Yıldırım and Dalgeç, 1993). However, what is more important
for the success of education is teachers’ providing education by using different education
methods while using computer (Dwyer, Ringstaﬀ, and Sandholtz, 1991).
2.3.5. Practical Education and Internship
At the present time, the internship training which is usually given in vocational education
appears to be a complementary element for vocational education syllabuses (Knouse, and
Fontenot, 2008). The internship training is important because it is the environment for the
students to reinforce the things they have learnt during the lessons and to practice. Since
students are personally in daily life with the internship programs, these programs make them
gain a good training experience and provide them with a chance to improve themselves
(Hendrie, 2004; Hirsch, 1974; Littky and Grabelle, 2004).
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2.3.6. Physical Resources
One of the factors that contribute to the academic success at school is school equipment
(Hallack, 1990). The adequacy of physical facilities is one of important signs for student
achievement (Shami and Hussain, 2005). School buildings, classrooms, accommodation
units, libraries, laboratories, furniture, recreation equipment and other education materials
constitute the physical environment and equipment in school. In addition to these, other
factors such as books, audio-visual software and hardware and the size of classrooms can be
regarded as the factors that forms student’s learning environment (Farrant, 1991 and Farombi,
1998). In a research by Shami and Hussain (2005) it is found out that the adequacy of
physical facilities is directly related to student’s success. In a research carried out in the
District of Columbia in the United States of America, it is seen that the grades of students
who have education in neglected and old buildings are lower than the grades of students who
have education in modern and well-maintained buildings (Edwards, 1991).
2.3.7. Student Participation
In vocational education student participation starts with student’s choosing his/her school.
Research shows that the participation of students who choose their school willingly and their
chance to choose the right career is increasing (Bishop and Mane, 2004).
Students’ learning by taking responsibility in their education environment is important for
their learning motivation to increase and for students to exhibit positive behavior (Le Brun
and Johnstone, 1994). Students’ active participation in class is closely related with their
achievements in learning and forming positive attitudes towards education (Howard, Short,
and Clark, 1996). In previous research on the subject, it is suggested that the elements
determining student’s active participation in class are student’s taking notes, getting in touch
with teacher or classmate and sharing ideas (Howard, Short, and Clark, 1996; Howard and
Henney, 1998). The student who participates in class performs a more effective learning by
exhibiting an active behavior. Since vocational education is an education method which is
largely based on application and is actualized with student participation, student’s success
and career choice is directly related with active participation in class (Carbonaro, 2005;
Farkas et al., 1990; Johnson et al., 2001; Kelly, 2008).
2.3.8. Career Intentions
Vocational education as by its structure is directly related with career planning. Students
thinking of getting vocational education, also make their career plans with their education
plans. In a sense vocational education is a career oriented education. Thus, it is recommended
that education on career facilities, occupations related to the education received and industry
qualifications is given to students during training (Kelly and Price, 2009).
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Vocational education’s career development dimension is important to form positive attitudes
in students towards school, to decrease prudential concerns and to increase students’
motivation to improve themselves (Arum and Shivat, 1995). Kuijpers , Meijers and Gundy
(2011), it can also be expected that student makes career plans in vocational education in
which real life problems are discussed and student directly participates in discussion.
While making career plans in the correct way might have important positive impacts on
students’ life after training, making them in the wrong way might also have many negative
impacts (Carbonaro, 2005; Gamoran, 1987; Lee and Bryk, 1988). Research shows that
placing especially students from low-income groups in vocational education fields without a
plan causes a decrease in student’s motivation and failure in profession (Vanfossen, Jones,
Spade, 1987; Gamoran and Mare, 1989). This case emerges more clearly in the event of
placing students especially from minority ethnic groups in vocational education in an
unplanned way (Brekke, 2007; Oakes, Ormseth, Bell and Camp, 1990).
2.3.9. Other Factors
It should be indicated here that there might also be a good many different reasons
determining students’ attitudes towards vocational education and their intentions of making a
career. For example, various reasons such as students’ family and social environments, the
place and geography where the education is received and personal facilities presented to the
student can also effect attitude and career plans (Schoon, Martin and Ross 2007; Guo and
Harris, 2000). Furthermore, students’ personal qualifications and differences can also play an
important role on their career plans (Bowles and Ginties, 2002). Topics other than determined
elements are excluded from the scope of this research and left to be examined in the next
studies. This research’s findings are limited to tested topics and its sample.
3.METHODOLOGY
3.1. Data Collection Instrument and Pilot Study
The questionnaire used in this research consists of three parts. General questions are asked in
the 1st part. Students are asked in which department they study, their reasons for choosing
vocational education and who has got impacts on their choosing vocational education.
In the 2nd part demographic qualifications of participants are tried to be identified. In this
part, demographic questions related to students themselves and their families are asked. In the
3rd part, questions to assess vocational education are posed. In this part participations are
requested to consider 9 different dimensions as they evaluate vocational education. These
dimensions are composed of questions about ideas on instructors and attitudes towards
commerce education, course, the contents of course books, the use of technology in
education, doing internship, physical facilities of educational institutions, student’s
participation in class and professional career expectations. While these questions are
answered, it is expected to respond within the options of 1 “strongly disagree” and 5
“strongly agree”. 3 is “I am not sure” option. For the students who do not have any opinions,
“I have no idea” option was also given.
Before this questionnaire was implemented, a preliminary study was done in order for the
questionnaire to be understood easily and not to overlook any problems related to the
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research. A high school teacher and a university instructor who are engaged in related
education were requested to examine the questionnaire and their opinions were taken. During
these interviews parts which are not understood were revised and one of the questionnaire
questions was removed. After that a pilot study was carried out by applying the questionnaire
with a group of 45 3rd grade students from Economy high school in Zenica city. The
application was done face to face in classroom environment. At the end of the preliminary
study, the questionnaire was given its final shape.
3.2. Population Sampling and Data Collection
2, 3 and 4th grade students receiving education in economy and commerce high schools in
Sarajevo Canton form the universe of this research. According to the information from
Canton Ministry of Education, 820 2, 3 and 4th grade students receive education in economy
and commerce high schools. High schools offering economy and commerce education, the
types of these high schools, their education years, number of students and number of
questionnaires collected in the scope of this research are given in Table 1. As it might be
observed in the table, 45 % of the targeted number of students is reached and questionnaire
response rate is 45 %.
Table 1. Number of high school and students surveyed
School
School Types
Education Year

Number of
Number of
Current Students Collected
Questionnaires

A (Ekon Saraj)

Economy

4

300

85

B (Trgov Sarj)

Commerce

4

200

78

C(Vogoşca)

Economy

4

265

157

D (Hadzici)

Commerce

3

55

53

820

373

TOTAL

In the process of collecting questionnaire data, firstly the permission was asked by writing a
petition to Sarajevo Canton Ministry of Education. In this petition, the objective of this
research was explained and the questionnaire form to be used in the research was presented.
The data collection was performed with the permission of the Ministry of Education by
making appointments with schools in different times. The data collection was performed in
four different economy and commerce high schools in Sarajevo Canton. One of these schools
is economy high school, another is commerce high school and the other two are Economy
departments of Srednjoskolski Centar schools. Srednjoskolski Centar Schools are multiprogrammed high schools embodying different departments. All of school directors were
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interviewed beforehand and informed about how the questionnaire was going to be
performed. All directors and pedagogues were closely interested in the application.
In general the students’ interests and participation were high but in one school, instructor had
to read and explain questionnaire questions one by one. The instructor put forward students’
lack of interest towards education as a reason for his/her using this method and stated that the
questionnaire would be more productive in this way. Questionnaires were implemented
throughout December 2011 and a total of 373 questionnaires were collected.
4.RESEARCH RESULTS
4.1. Socio-demographic Analysis
The socio-demographic characteristics of the participants are given in Table 2. When the
socio-demographic characteristics are examined, it is seen that 71.0% of the participants are
female and 29.9% are male students. 67.5% of students’ families are composed of 4-5 people.
It can be observed that 54.5% of the monthly income of the participants’ family is between
500 KM and 1.100 KM. The total is 71.5% and this shows that participants are satisfied with
the quality of vocational education in general.
Table 2. Socio-demographic profile of the respondents
Socio-demographic Variables
Gender

Family size

n
Male

107

29.0

Female

265

71.0

Total

372

100

2-3

80

21.5

4-5

251

67.5

33

8.9

8

2.2

6 or more
Missing
Total
Monthly family income
(Convertible Bosnian Mark (KM))

372

100

500 or less

50

13.4

501-800

92

24.7

801-1100

111

29.8

1101 or more

102

27.4

17

4.6

Missing
362

%

�3rd International Symposium on Sustainable Development, May 31 - June 01 2012, Sarajevo

Father’s occupation

Total

372

100.0

Worker

146

39,2

Public employee

41

11,0

Business owner

42

11,3

Unemployed

80

21,5

Missing

63

16,9

372

100,0

25

6,7

242

65,1

University

57

15,3

Missing

48

12,9

Total

372

100,0

Worker

105

28,2

Public employee

39

10,5

Business owner

20

5,4

201

54,0

7

1,9

372

100,0

98

26,3

223

59,9

43

11,6

8

2,2

372

100,0

3

53

14,2

4

319

85,8

Total

372

100,0

74

19,9

Total
Father’s education

Primary school
High school

Mother’s occupation

Unemployed
Missing
Total
Mother’s education

Primary school
High school
University
Missing
Total

School type

how the student selected this school
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family

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friends

14

3,8

250

67,2

9

2,4

22

5,9

3

,8

372

100,0

4

1,1

To find jobs easier

177

47,6

To continue university
education

160

43,0

27

7,3

4

1,1

372

100,0

Low quality

10

2,7

unsatisfactory

23

6,2

undecided

33

8,9

187

50,3

High quality

79

21,2

Missing

11

3,0

Don’t know

29

7,8

372

100,0

Own decision
teachers
others
Missing
Total
Why the student selected this
school

Others motivated me

Other reasons
Missing
Total
Overall quality of vocational
education

Overall quality

Total

4.2. Descriptive Evaluation of Measurement Scales
The items of the scale used in the research are measured with 5-point Likert scales which
denoted 1 absolutely negative and 5 absolutely positive categories at both ends of each scale
items. While 1 and 2 alternatives marked for scale items express negative attitude, 4 and 5
alternatives express positive attitude. Grading done with 3 on the scale shows that no
attitudes are developed related to mentioned item. Table 3 shows the descriptive analysis of
students’ answers to 29 scale items related to attitudes of participant students towards
vocational education.
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Table 3. Descriptive Analysis of Attitudes toward Vocational Education in Sarajevo Canton
Descriptive Statistics
N

1. I think I advance myself with the vocational education.
2. Our classroom size is adequate for the number of
occupying students.
3. I plan to continue university education in this area.
4. I plan to pursue my career after my graduation.
5. Internship supports my vocational education.
6. The number of vocational courses at our school are
adequate.
7. People who get education in this vocational area will have a
successful career in this area.
8. If I had to choose again, I would choose to take vocational
education.
9. Our teachers' subject knowledge is satisfactory.
10. I like vocational education.
11. I can get help in solving vocational education problems.
12. Homework improves us professionally.
13. I like vocational courses.
14. Our school building is well-kept.
15. My internship company is closely related to my vocational
education.
16. I like to deal with vocational problems.
17. I can participate in the sample problem solving in the
classroom.
18. I don't think that vocational courses are boring.
19. Our teachers' methods for teaching vocational subjects are
very good.
20. Social spaces in our schools are adequate.
21. Vocational books make my learning the subjects easier.
22. Equipment at our school is adequate for contemporary
needs.
23. Computer labs at our school are adequate.
24. Number of days allocated for internship is adequate.
25. The way our teachers' approach towards students is very
good.
26. The theoretical information in vocational education books
supports practical life.

365

Minimum Maximum

Mean

Std.
Deviation

360

1.00

5.00

3.90

0.87

356

1.00

5.00

3.90

1.00

341

1.00

5.00

3.89

1.20

336

1.00

5.00

3.88

1.17

298

1.00

5.00

3.87

1.06

357

1.00

5.00

3.82

1.10

326

1.00

5.00

3.78

1.01

330

1.00

5.00

3.73

1.19

360

1.00

5.00

3.70

1.09

349

1.00

5.00

3.66

1.02

347

1.00

5.00

3.63

1.05

351

1.00

5.00

3.63

1.07

350

1.00

5.00

3.61

1.05

341

1.00

5.00

3.57

1.10

247

1.00

5.00

3.56

1.08

339

1.00

5.00

3.56

1.05

324

1.00

5.00

3.52

0.98

350

1.00

5.00

3.46

1.13

361

1.00

5.00

3.46

1.12

334

1.00

5.00

3.34

1.12

351

1.00

5.00

3.23

1.24

315

1.00

5.00

3.20

1.11

360

1.00

5.00

3.16

1.36

310

1.00

5.00

3.14

1.34

363

1.00

5.00

3.12

1.22

344

1.00

5.00

2.99

1.15

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27. Vocational books cover contemporary subjects.
28. We use computer software related to our profession
adequately.
29. I can use school laboratories for my vocational education
adequately.

345

1.00

5.00

2.92

1.22

363

1.00

5.00

2.90

1.37

353

1.00

5.00

2.84

1.28

4.3. Exploratory Factor Analysis
In order to determine the number of dimensions of the 29 attitude items presented in Table 3,
an exploratory factor analysis was implemented. The factor analysis was performed in five
stages and the results obtained at the end of these stages are presented in Table 4. In the first
stage of the analysis 7 dimensions whose Eigen values are over 1 were revealed by using
basic components method and varimax transformation. However, among the scale items
respectively three items related to internship were excluded from the analysis because of their
factor loads’ being low. As a result of the examinations, it was revealed that an important
number of the students had not answered these questions. One reason for this is that the
internship activities were not performed as required and students could not develop attitudes
towards this topic. Two more items among scale items were respectively excluded from the
analysis. It was observed that one of these two items was loaded on more than one item and
the other one appeared as a separate factor. It was observed that among these items, the item
related to teacher attitude was not completely understood by the students. The item related to
the size of the classrooms was interpreted not to be associated with any dimensions by the
students because of the fact that the classrooms were already big enough.
As a result of the analyses 6 factors presented in Table 4 were obtained. These factor
dimensions are named as “Laboratory and physical resources, education, career, books,
courses and overall attitude”. As it can be seen in Table 4 the data support the factor analysis
(Kaiser-Meyer-Olkin Measure of Sampling Adequacy: ,84) (Hair, Anderson, Tatham and
Black, 1998) and 6 factors explain 67,62% of the total variance. The factor structure obtained
as a result of the analyses was compatible with the theory and literature so the following
analyses of the research were started.
Tablo 4. Exploratory Factor Analysis of Attitude Items
Components and loadings
1. Computer labs at our school are adequate.
2. I can use school laboratories for my vocational
education adequately.
Laboratory
3. We use computer software related to our profession
and
adequately.
physical
4. Equipment at our school is adequate for contemporary
resources
needs.
5. Our school building is well-kept.
6. Social spaces in our schools are adequate.
7. I like to deal with vocational problems.
8. I don't think that vocational courses are boring.
Education
9. I can get help in solving vocational education
problems.

366

1
,838
,812

2

Components
3
4

5

6

,789
,735
,647
,641

,419
,785
,715
,595

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10. Our teachers' methods for teaching vocational
subjects are very good.
11. Homework improves us professionally.
12. Our teachers' subject knowledge is satisfactory.
13. I can participate in the sample problem solving in
the classroom.
14. I plan to continue university education in this area.
15. I plan to pursue my career after my graduation.
16. If I had to choose again I would choose to take
vocational education.
17. People who get education in this vocational area a
will have a successful career in this area.
18. Theoretical information in vocational education
books supports practical life.
19. Vocational books make my learning the subjects
easier.
20. Vocational books cover contemporary subjects.
21. The number of vocational courses at our school is
adequate.
22. I like vocational courses.
23. I like vocational education.
24. I think I advance myself with the vocational
education.
Factor Eigen Values
The Variance Values for the Factors
Total Variance Explained
Kaiser-Meyer-Olkin Measure of Sampling Adequacy
Bartlett Test of Superficiality

,591

,432

Career

,589
,546
,479

,403

,862
,836
,705
,635
,824

Books

,784
,764

,429
,779

Courses
,679
,743
,646

Overall
attitude

7,762 2,563 1,756 1,605 1,402 1,139
32,343 10,681 7,317 6,689 5,842 4,747
67,618
,840
Chi-square: 1972,103 (276), significance=,000

4.4. Reliability and correlation analysis
Reliability analyses were implemented in order to determine to what extent the substances
that constitute the factors are related with the factors they belong to. Reliability analysis
results of factors are given in Table 5. Due to the fact that factor reliability coefficient in
reliability analyses was high and there were no items that would significantly reduce the
reliability coefficients, any items were not removed from the scale.
As it can be seen in Table 5, reliability coefficients of the tested dimensions except for
“courses” dimension are over 70. These values prove that this scale can be evaluated as
reliable (Nunnaly, 1978). Since the courses dimension is theoretically an important
dimension of education evaluation and reliability value ,614 is acceptable in general, this
dimension was included in the analysis (Hair et. al., 1998). In order to examine the
relationships between the factors in the research model, scale indexes were composed based
on the general arithmetic means of scale items which constitute the factors obtained from the
factor analysis. The arithmetic means, standard deviation and correlation values of the factors
are presented in Table 6. As it can be observed from the correlation table, the highest
correlation value among independent variables in the research model is ,56. As the
correlation values among factors are not so high, it can be interpreted that they can be
accepted as different factors.

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Table 5. Reliability Analysis
Factors

Number of Items

Cronbach Alpha

Laboratory and physical
resources

6

,873

Education

7

,825

Career

4

,798

Books

3

,802

Courses

2

,614

Overall Attitude

2

,700

Table 6. Correlation Analysis
Factors

AA

SS

Laboratory

3,13

0,99

Education

3,56

0,76

Career

3,79

0,95

Books

3,03

1,02

Courses

3,71

0,94

Attitude

3,77

0,84

1

2
1

3

4

5

6

,508

,436

,234

,365

,223

1

,480

,430

,560

,489

1

,280

,380

,278

1

,443

,200

1

,350
1

5. DISCUSSION
The purpose of this study was to identify the underlying dimensions of vocational economy
and commerce education in Sarajevo, Bosnia and Herzegovina.
The research was carried out in 4 vocational schools in Sarajevo Canton. The majority of
students who participated in the research were composed of female students. Students
commonly stated that they had taken their vocational education decision themselves and their
main purpose was to find a job easily and to continue their university education. Half of the
students indicated that the quality of education they received was in “general level”. When
the socio-demographic qualifications of students are examined, it can be observed that the
income of their families is low, most of the parents are high school graduates and in
connection with this fact their unemployment rates are high are the reasons leading them to
have vocational education.
In order to determine students’ attitudes towards vocational education, a 29-item economy
and commerce scale was prepared. When students’ answers for the items in this scale are
viewed, it can be said that students improve themselves by receiving vocational education
368

�3rd International Symposium on Sustainable Development, May 31 - June 01 2012, Sarajevo

and they regard vocational education as a tool to make career and continue their university
education. The arithmetic means’ related to these items being high is an expected situation.
The literature research also shows that vocational education is an education received for
career. On the other hand, students exhibit negative attitudes in three topics. These facts are;
books do not include recent topics, packaged programs related to vocational topics are not
adequately used and students do not sufficiently use the school laboratories. According to
these results, in order to improve students’ attitudes towards vocational education, the
necessity to perform the required studies on these three topics comes out.
To identify the basic dimensions determining students’ attitudes towards vocational
education, seven dimensions were specified and items related to these dimensions were
presented to students’ evaluations. As it was indicated in the research model, these seven
dimensions were courses, textbooks, lecturers, technology use, internship, physical
environment and student participation. As a result of the factor analyses performed with the
obtained data, it was concluded that these seven dimensions might be examined in a more
reliable way under four basic dimensions. The new obtained dimensions were education,
books, courses and laboratories and physical facilities. Because of this fact it can be stated
that for the Sarajevo Canton where the datum was collected, the four basic elements forming
the attitudes towards vocational education in economy and commerce education are
education, books, courses and laboratories and physical facilities.
As a conclusion, it can be stated that policy makers and school administrators should focus on
these four dimensions to improve students’ perceptions of the vocational education in
economy and commerce areas. Administrators should also investigate the ways to improve
practical internship opportunities for students which will prepare them for future careers.
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Knowledge Maps &amp; Knowledge Mapping: Literature Review
Admir Čavalić, Erkan Ilguen
International Burch University,Sarajevo, Bosnia and Herzegovina
Abstract
This study provides information about Knowledge Mapping as a tool of Knowledge
Management, how it is used and how do we “occasionally” use it daily. Main part of this
paper focuses on the relation among an organisation and knowledge mapping, and how kmaps are important and what’s their purpose. After a broad analysis of articles from
nowadays significant researchers about knowledge mapping I was able to extract the main
issues, statements and definitions on knowledge mapping and what would help an
organisation in its strategic positioning and development in the manner of k-maps. Moreover,
where to focus on, in the need of preparing a knowledge map. Also, which k-maps developed
throughout the time and their difference among each other?
Keywords: Knowledge Mapping, Knowledge Management, Organisation, Strategic
Positioning
1. INTRODUCTION
Knowledge is an accepted and significant base for competitive advantages and companies
started to establish new smart information system. One of the key processes in Knowledge
Management is Knowledge Mapping. The main use of knowledge maps is to get an outline
about the available sources of information and to help in finding appropriate sources quickly.
So therefore a source can be expertise, knowledge, a person, etc. In order to apply any
knowledge mapping technique, an organization must be sure of its success and efficiency. A
basis to identify the level of knowledge of an organisation could be the knowledge map
which also can support the strategic positioning in terms of knowledge management. In an
organisation one of the most important goals is the expertise location. In this expertise
mapping the organisation’s knowledge needs to be inventoried as well as to map the
organisation’s information flow. The common approached to achieve this are assessment of
interviews, abilities records and extensive surveys and analysis.
373

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ERGÜN, Uğur </text>
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                <text>The purpose of this research is to identify the dimensions of attitudes toward vocational  economy and commerce education in high schools in Sarajevo, Bosnia and Herzegovina. Secondary school students’ attitudes toward professional economy and commerce education  are analyzed through a self administered questionnaire. The surveys were collected from four  high schools giving economy and commerce education in Sarajevo Canton. Out of the total  number of 820 students in the second, third and fourth grades, 373 students were surveyed as  part of the study. The results show that the students’ attitudes toward vocational economy and  commerce education in Sarajevo Canton can be explained by six dimensions. These  dimensions are “laboratory and physical resources”, “education”, “books”, “courses”,  “overall attitude”, and “career intentions”.  Keywords: Vocational education, economy and commerce education, high schools, Sarajevo</text>
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Tugen, Bahar</text>
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