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                    <text>Executive Issues in Service Businesses
ZehraGül
Kahramanmaras University
Turkey
z.gul@ksu.edu.tr
Abdullah Soysal
Kahramanmaras University
Turkey
asoysal2005@hotmail.com
Abstract: This study aims to contribute to the academic literature by investigating the
perceptions of senior hotel managers on the managerial problems in their businesses in South
and Southeast regions of Turkey, which are important for Turkish tourism industry. Survey
technique was utilized in the study for data collection. And, the questionnaire was applied to
the study population that consists of managers of five-star hotels in South and Southeast
region of Turkey. The resulting data were analyzed and interpreted using SPSS 12.0 software,
and the results of the study were presented in accordance with this analysis. In the study, the
independent variables were limited to the managerial issues. On the other hand, the gender,
education level, management training status, promotions and term of offices of the managers
were analyzed within the scope of dependent variables.
Keywords: Service Business, Managerial Problems, Tourism Sector.

179

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Soysal, Abdullah</text>
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                <text>This study aims to contribute to the academic literature by investigating the perceptions of senior hotel managers on the managerial problems in their businesses in South and Southeast regions of Turkey, which are important for Turkish tourism industry. Survey technique was utilized in the study for data collection. And, the questionnaire was applied to the study population that consists of managers of five-star hotels in South and Southeast region of Turkey. The resulting data were analyzed and interpreted using SPSS 12.0 software, and the results of the study were presented in accordance with this analysis. In the study, the independent variables were limited to the managerial issues. On the other hand, the gender, education level, management training status, promotions and term of offices of the managers were analyzed within the scope of dependent variables.    Keywords: Service Business, Managerial Problems, Tourism Sector.    </text>
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                    <text>International Conference on Economic and Social Studies, 10-11 May, 2013, Sarajevo

Experimental Analysis of Organizational Commitment
within the Scope of Downsizing Threat and
Empowerment Opportunity
Celal Cahit Ağar
Selçuk University, Konya, Turkey
celalcahitagar@selcuk.edu.tr
Aykut Beduk
Selçuk University, Konya, Turkey
abeduk@hotmail.com
Murat Sezgin
Selçuk University, Konya, Turkey
msezgin@selcuk.edu.tr
The main aim of this study is to analyze the impact of downsizing threat
and empowerment opportunity on organizational commitment at the
beginning phase of the implementation process. This aim occurs because
of lack of knowledge in related literature, which only concentrates on
during/after phases and situations of downsizing and empowerment
implementations.
In this research, the field experiment and survey method were selected in
order to collect the data of study, and applied in two experimental stages
on 126 (n=252) subjects in an international textile company.
The results demonstrate that organizational commitment is increased at
the beginning of both downsizing and empowerment processes. This
finding contains a significant distinction from the existing literature,
especially which asserts a negative relation between downsizing and
organizational commitment.
Practical implications and directions for the future research are also
discussed in this paper.
Keywords: Organizational Commitment, Downsizing, Empowerment

74

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                <text>CAHIT AGAR, Celal
BEDUK, Aykut
SEZGIN, Murat</text>
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                <text>The main aim of this study is to analyze the impact of downsizing threat  and empowerment opportunity on organizational commitment at the  beginning phase of the implementation process. This aim occurs because  of lack of knowledge in related literature, which only concentrates on  during/after phases and situations of downsizing and empowerment  implementations.  In this research, the field experiment and survey method were selected in  order to collect the data of study, and applied in two experimental stages  on 126 (n=252) subjects in an international textile company.  The results demonstrate that organizational commitment is increased at  the beginning of both downsizing and empowerment processes. This  finding contains a significant distinction from the existing literature,  especially which asserts a negative relation between downsizing and  organizational commitment.  Practical implications and directions for the future research are also  discussed in this paper.  Keywords: Organizational Commitment, Downsizing, Empowerment</text>
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                <text>EXPLICIT TEACHING OF STRATEGIC COMPETENCES</text>
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                <text>Selin, Per</text>
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                <text>In this paper it will be argued that strategic competences (Bachman, 1990) can be explicitly taught and that it is also important that it is taught. Pupils will not acquire it naturally, at least not as effectively as they will learn it by means of an explicit teaching.    The empirical data for this paper come from two learning studies (Marton et al, 2004) informed by variation theory (Marton &amp; Booth, 1997, Lo, 2012). Learning study is a research approach, as well as an approach to school development, where a specific piece of learning, an object of learning, is chosen by a research group consisting of teachers sharing subject and pupils (teaching the same age levels) and a researcher. The object of learning should be something that is considered particularly troublesome and/or important for the pupils to learn. It is an iterative research design where action research is fused with design experiment. The learning studies have been carried out in school year 8 and school year 10 in two different Swedish schools. The pupils have been doing various kinds of interaction exercises and pre- and post-tests have been used to decide whether any learning among the pupils can be detected and if so to what extent.    The results in this paper show that through the explicit teaching of the crucial parts, the critical aspects, of the strategic competence of adapting oral language, learners of English as a foreign language in Sweden improved their ability to interact orally. This result is in line with the discussion in Kasper and Rose (2002) where it is also argued that the developing of strategic competence is enhanced through explicit teaching. The result from this paper additionally shows that learning study is a possibility to improve foreign language learning.</text>
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                    <text>Exploring Comprehension Strategies of Low &amp; High Ability Listeners with a
Focus on the Effect of Explicit Strategy Instruction
M. Naci KAYAOĞLU
School of Foreign Languages
Karadeniz Technical University
Turkey
naci@ktu.edu.tr
Ali Şükrü ÖZBAY
School of Foreign Languages
Karadeniz Technical University
Turkey
ozbay@ktu.edu.tr
Abstract: While acknowledging the practical value and relative merit of listening
comprehension as a means of foreign language learning, the present paper argues the case
for a need to teach listening strategies to enhance students’ realization of the various forms
of speech. This contention is further enhanced by the fact that students’ awareness of
useful listening strategies will help them understand the foreign language correctly. To
this end, this data-based research was undertaken using interviews and retrospective
protocols with 17 EFL students and a pretest / post- test documentation.

Introduction
The fact that the ability to understand others through listening plays a very important role in the lives of
people is an old consensus by now. Among the four major areas of communication skills and language development-listening, speaking, reading, and writing--the one that is the most basic is listening. Particularly in a language
classroom, listening ability plays a significant role in the development of other language skills. The first thing
students do in order to learn a language is that they generally have to listen to the words several times before they are
able to recognize and pronounce those words. Listening in this respect gains priority among other language skills
since it also helps students build vocabulary, develop language proficiency, and improve language usage.
Unfortunately, it was not accepted as an active skill in the development of language and that is why, until recently
the skill of listening comprehension was ignored in language teaching and learning methodology. Fortunately, the
ideas about language learning and teaching during the last two decades changed considerably and it is only then,
listening comprehension was considered as an active process through which listeners focus on selected aspects of
aural input and creates meaning from what they hear. There are not many studies made so far and those that have
been made show that listeners use some mental processes while they are listening. Those who use these mental
processes called as listening comprehension strategies easily and fully comprehend the aural input. Some researchers
also claimed that teaching such strategies can help learners facilitate better comprehension and their studies indicated
that training in the use of learning strategies helps students to become more effective learners. Based on these
research findings, it can be said that there is a relationship between strategy use and language learning proficiency
and ability, and learning strategies training can effectively contribute to learners’ language learning improvement
when done properly.
In the last 20 years or so, there have been fundamental changes in the ways language learning and language
teaching are perceived. Since 1970s-1980s there have, indeed, been significant paradigm shifts in learning theory,
linguistic theory, and instructional models, with an important movement from a primary focus on teaching and a
teacher-centered classroom to an increasing concern with learning and a learner-centered classroom. At the same
time there has been a shift from a major emphasis on structure to an emphasis that includes attention to language
function and communication. (Morley, 2001). Parallel with these changes in language learning and language
teaching, in particular there has been a growing interest in defining how learners can manage their own learning and
become more autonomous. Thus, there is now a substantial body of research outlining learner behaviors and
describing the thought processes they follow while learning a foreign language. The mental and communicative

94

�processes that directly contribute to learning are called learning strategies. Learning strategies are broadly defined as
a set of operations used by learners that will facilitate the acquisition, storage, and retrieval of information (Chamot,
1987). Brown and Yule (1983) categorized learning strategies into two groups, these being Cognitive Learning
Strategies which are composed of inference, guessing from the context, and elaboration, or relating new information
to other concepts in memory, and Meta-cognitive Learning Strategies which are composed of knowledge about
cognition or applying thoughts about the cognitive operations of oneself or others, and the regulation of cognition, or
planning, monitoring and evaluating learning or problem solving. In addition to these learning strategy categories,
Chamot (1982) added Social-affective Learning Strategies such as cooperation and questioning for clarification.
Working with one or more peers to obtain feedback, pooling information, modeling a language activity as well as
asking a teacher or a native speaker for repetition, paraphrasing, explanation or examples are all Social-affective
Learning Strategies. Studies in learning strategies have mostly focused on reading, writing, and speaking strategies
of EFL / ESL learners. Learning strategies in listening skills have been widely ignored by researchers. However, the
skill of listening comprehension has been thought to be the core of learning a language. There are a number of
possible reasons for this insufficient importance that was attributed to listening comprehension. Reasons for this may
lie in the lack of emphasis on teaching listening comprehension in language textbooks in general, as well as in the
lack of available material specifically developed for and focused on the teaching of listening skills. Brown (1990)
states that students are taught to speak slowly and clearly, and the teachers generally uses a public style language in
the classroom which is also clear and slow. This speech style contrasts with the speech style of native speakers who
do not speak slowly or clearly. So, it can be said that students who are from environments where English is not the
language of the country have very few opportunities to hear the real language; these students therefore are not
accustomed to hearing the language as it is produced by native speakers for native speakers. For that reason, students
from the countries in which English is taught as a foreign language frequently have great difficulty understanding
English spoken to them when they come into contact with native speakers of the language. According to the
Herschenhom (1989), the fact that a student can speak a lot of sentences in a foreign language does not necessarily
mean that he will understand them from a native speaker. There is a virtual chasm between the performance of native
speakers engaged in a conversation and what a students expects a conversation to sound like (Herschenhorn, 1989).
Another problematic point is that students are usually exposed to one accent of English, that spoken by the teacher
and they have troubles when they are exposed to different accents. Belasco (1971, cited in Morley, 2001) expressed
his concerns in that issue very clearly: “I was rudely jolted by the realization that it is possible to develop so-called
‘speaking ability’ and yet be virtually incompetent in understanding the spoken language... students were learning to
audio comprehend certain specific dialogues and drills but could not understand the language out of the mouths of
native speakers”(Belasco, 1971, cited in Morley, 2001). If these are correct and comprehension of the spoken
language is not seen as a natural process, then it seems reasonable to claim that this ability should be taught in
classroom environments. And since the early 1970s courses on listening comprehension have begun to be covered
into curricula. Teaching listening comprehension has become a significant part of every language teaching program
and teachers have started to help learners become better listeners.

The Study
The significant role of listening comprehension in language teaching has been accepted by researchers in
the last few decades; however, little research has been given on what listeners actually do while listening to oral texts
and to what extent learners’ listening comprehension proficiency can be improved. Hence, the major emphasis of this
study will be on the comprehension strategies that are used by high and low ability intermediate level EFL students
in the department of Western Languages and Literature, English Language and Literature , K.T.U with a focus on
the effect of explicit strategy instruction. Teachers and researchers have all observed that some students approach the
language learning task in more successful ways than others. That is, all other things being equal, for example, the
same learning environment, the same target language, the same age group, the same native tongue, some students are
more successful than others in learning a second or foreign language. Any students, for instance, may be good at
speaking than writing or vice versa, or at reading comprehension than listening. This difference in the distribution of
general success in the particular skills suggests that learning strategies in listening comprehension in Turkish setting
need to be investigated. As stated before, high ability language learners use a variety of strategies to assist them in
gaining command of new language skills and with successful training, low ability learners can apply these strategies
to various language tasks. And teachers have an important role in this training by conveying strategy applications to
students and thereby supporting student efforts to learn the new language (Rubin, 1987). In this paper, the following
questions were asked and their answers were sought by investigating the learning strategies that students use in

95

�listening comprehension. These questions are “What are the different types of comprehension strategies employed by
high &amp; low ability listeners (EFL) in a Turkish setting?” and “Does explicit instruction in effective listening
strategies help learners become better listeners?”. According to Cohen (1987), once the leaning strategies of good
language learners are identified, they can be made available, and where necessary, used by less successful learners to
enable them to learn a foreign language more effectively. As effective listeners use strategies more successfully than
those nominated as less effective listeners, the less successful students may need assistance in becoming more
strategic learners. Therefore, this study aims at investigating the effect of explicit strategy instruction in listening
comprehension by identifying the listening strategies used by a group of high &amp; low ability EFL listeners. One
implication is that language teachers certainly play a crucial role in teaching and learning arena as they are supposed
to create opportunities to help learners gain independent control over the learning process. With this idea, for the
educationalists, the present study gains significance as the results may probably shed more light on the value of
explicit listening strategy training through awareness raising tasks.

Methodology
In this paper, qualitative and quantitative research methods were used and quantitative data was obtained
from learners’ self-reports through the procedures of small group interviews and immediate retrospective
verbalizations. This was to allow us to understand the types of listening strategies used by high and low ability
listeners. Between a pretest and a posttest, five principal strategies were taught explicitly for listening comprehension
and a qualitative data was obtained through the comparison of participants’ pretest and posttest results. Also a
quantitative analysis has been done through these results about the effectiveness of direct strategy instruction.

The Findings
In the analysis of protocols, both cognitive and meta-cognitive listening strategies of high and low ability
listeners were examined. For both groups, cognitive and meta-cognitive strategies were identified. Cognitive
strategies include inference, elaboration, recombination, imagery, contextualization, resourcing, translation, notetaking, grouping, key word and repetition and meta-cognitive strategies include self-management, selfreinforcement, selective-attention, self-monitoring, and directed attention (O’Malley and Chamot, 1990). The data
was subsequently grouped under 16 representative strategies. Table 1 on the next page shows the high ability
listeners’ retrospective protocols, and Table 2 shows the low ability listeners’ protocols. They also show the lists of
generic strategy classifications-cognitive and meta-cognitive strategies- and their respective strategies.
Cognitive strategies were used to process utterances directly by transforming them into mental
representations that could be stored and recalled. Eleven such strategies were identified. Through cognitive
strategies, many informants made associations between new and old information. Some of these strategies had clear
benefits. When informants used ‘contextualization’, they were less preoccupied with getting the exact meanings of
words. Instead they were more interested in constructing meaning in terms of the text itself and the information
outside the text. The success of some strategies, however, was dependent on other factors. Elaboration strategy,
though generally is helpful, was counter-productive when the wrong kind of knowledge was drawn upon. Translation
actually slowed down processing and often took the informants’ attention away from clues that might have assisted
their comprehension. Recombination tactics were not useful when the informants did not hear or note down a
sufficient number of key words for recreating the original message. Sometimes even when many comprehended
words were noted, some informants were still unable to arrive at an understanding because they lacked the relevant
background knowledge to complete the gaps. Key word strategy refers to the various ways in which the informants
focused all their attention on a small part of the message. Because many informants experienced poor sound-script
recognition, they tried to spell familiar sounding words in the hope that they could match them with something they
already knew. Some informants also stopped listening to think about the meaning of one part of the input. Other
strategy included repeating and grouping words and sounds of an unfamiliar word or a phrase. The informants hoped
that this would facilitate recalling and processing at the next available opportunity, such as by using a dictionary or
asking someone about the meaning. Although rehearsal or repetition may strengthen an item in short-term memory,
language learners generally have limited capacity in their short-term memory to retain information in the target
language.

96

�Meta-cognitive tactics were used to manage complex cognitive processes before, during and after
processing the information. Five meta-cognitive strategies were identified, these were self–management, selfreinforcement, selective-attention, self-monitoring, directed attention. Like cognitive tactics, some meta-cognitive
tactics were more useful than others. On the whole, pre-listening preparation strategies prepared informants both,
cognitively and actively. By anticipating contents, content words and rehearsing their sounds, informants avoided
word recognition problems and processed the input more quickly. By actively encouraging themselves to relax
during listening, they also lowered their anxiety in what many learners would agree to be a stressful activity. Another
strategy used was selective attention. Informants decided in advance those aspects of the input they wanted to pay
attention to. Directed attention, which helped to monitor attention, ensured that the informants perceptual processing
was not interrupted. Nevertheless, some informants found the strategy of maintaining concentration to be stressful
because they had not learned to vary the intensity of their concentration. To check and confirm understanding during
listening, self-monitoring strategy were used. Some informants used monitoring to assess whether or not the
problematic part would affect the comprehension of the input. As one noted: ‘‘In fact I know all the words
specifically but one word that I couldn’t catch cause me not to comprehend the meaning’’. Self monitoring strategies
gave informants the option to actively employ other strategies to facilitate understanding.
High Ability
Retrospective Protocols

Representative Strategies

Generic Strategy Class.

INFERENCE

COGNITIVE

ELABORATION

COGNITIVE

DIRECTED- ATTENTION

META-COGN.

…‘ At first I listened to the each words and I tried to catch
the words that I understood easily such as evolution, sea
life, marine shelf..get the meaning.’

RECOMBINATION

COGNITIVE

…‘I could not figure out the words uttered by the first
speaker but the second speaker’s talked clearly and I think
this part is much easier than the first one. I can understand
it.’

SELF-MONITORING

META-COGNITIVE

…‘I could understand this sentence because when the
woman takes the papers, something falls down so there
should be put something behind the drawer to prevent this.
I create such a scene in my mind to catch the correct
answer.’

IMAGERY

COGNITIVE

…‘In the first part, the women talks about something…I
nearly understood but the structure ‘I wish I could’ made
me confused and I couldn’t decide whether she has gone or
not, I think I have to learn more about ‘wish clauses.

RESOURCING

COGNITIVE

… ‘ I tried to understand the meaning the words around the
word ‘ashame’ but I couldn’ t and I paid particularattention
to the following sentence …’

SELECTIVE ATTENTION

META-COGNITIVE

SELF REINFORCEMENT

META-COGNITIVE

‘… in the speech, the woman clearly refuses the invitation
of the man. So I think the expression ‘I wish I could…’
helped me comprehend the talk..’
…‘About Washington. I think it is a nice place and there
are many places to visit so the woman states that hot
weather can’t prevent her to go there.. by this way I
marked the…’
… ‘Marine shells’. I tried to concentrate on this phrase and
I think I don’ t know the exact meaning of ‘marine shelf’
so I let it pass and I tried to catch the following part but…’

… ‘It was so easy because I caught all the words and I
tried to concentrate like this in the following ques..

97

�… ‘I tried to remember the words I got and then I
comprehended the message..

CONTEXTUALIZATION

COGNITIVE

… ‘ the speech was so fast and I'm so tired, if not I
am sure I can easily understand the questions..’

SELF MANAGEMENT

META-COGNITIVE

Table 1. Retrospective Protocols of High Ability Listeners
For example, when they considered a part to be important, some informants would listen out for repetitions,
for rephrasing of the same idea, or for a summary at the end. Finally, use of such strategies allowed the informants to
vary the intensity of their attention, thus making listening less stressful for them.
Both groups’ protocols revealed an interaction of cognitive and meta-cognitive strategies. There were,
however, some differences in the quantity and quality of strategies used. High ability listeners managed to achieve a
reasonable interpretation of the whole passage in spite of problems they faced with. They continued listening and
created different strategies to understand. They not only used familiar words to infer the meaning of the passages,
they also kept their attention on the input. They also used this recombination strategy again by creating an
interpretation from the words they know. This time it was acceptable because they had the relevant knowledge to
support their reconstruction. At the same time, high ability listeners were actively monitoring their understanding of
other parts of the segment. To do this they compared their interpretation with their knowledge and they checked
their interpretation with the context in the segment by paying attention to the next part of the input. In this processing
sequence, high ability listeners managed to monitor their ongoing comprehension while retaining a problematic part
of the input in their working memory. Whereas those high ability listeners actively monitored their comprehension
and attention, low ability listeners mostly dealt the passage itself. When they noticed an unfamiliar word, they paid
special attention to those words and at the same time they paid special attention to familiar ones. They tried to use
these words to catch the idea but generally they had to ignore the unfamiliar words as they couldn’t understand and
so their comprehension could not improve. There was also no evidence of them trying to use their prior knowledge to
assist comprehension. This could be because the words they recognized were insufficient for schema activation. Low
ability listeners also frequently used the repetition strategy. They repeated the words they got several times and even
stopped listening to think about their meanings.
Low Ability
Retrospective
Protocols
… ‘If I listened the dialogue once, I couldn’t understand…
but I listened twice and I concentrate on the word ‘distance’
and I heard it twice and this helped to fined the correct ..”
… ‘I tried to translate word by word then I got confused…’
… ‘during the woman’ speech I couldn’ t catch the words
but in the secon part of the dialogue I tried to write down
the words of the man that I could catch..’
… ‘ I tried to combine the words that I catch easily to
understand what the woman implied....’
… ‘ at the beginning of the speech, there was a word I was
not sure …’
… ‘ the woman said ‘ohh!’ and I shaped the face of woman
in my mind..the food was probably disgusting and she
doesn’ t want to eat it … but I was not sure….’
…‘ As the words ‘museum and restaurant’ have nearly the
same pronunciations in Turkish.. and I thought that these
are the places probably that should be seen in Washington..
so whatever happens the woman wanted to go there…’

98

Representative
Strategies

Generic Strategy
Classification

REPETITION

COGNITIVE

TRANSLATION

COGNITIVE

NOTE-TAKING

COGNITIVE

GROUPING

COGNITIVE

SELF-MONITORING

META-COGNITIVE

IMAGERY

COGNITIVE

KEY WORD

COGNITIVE

�… ‘I heard somewhere ‘community activities’ and I decided
that these activities were something related to ‘projects’ and
then I choose the answer… ’
… “I didn’t hear all words clearly, I just guesses the
meaning…”

SELECTIVE ATTENTION

META-COGNITIVE

INFERENCE

COGNITIVE

Table 2. Retrospective Protocols of Low Ability Listeners
Also translation was found the most predominant strategy type employed by low ability listeners, whereas it
was used infrequently by high ability listeners. In short, both groups combined several comprehension strategies to
process each listening segment. There was evidence of cognitive and meta-cognitive strategies working together, as
well as top down and bottom-up processes interacting to achieve comprehension. High ability listeners used a wider
range of cognitive and meta-cognitive tactics which interacted efficiently to facilitate comprehension. They used
prior knowledge, linguistic knowledge and contextual information, three important comprehension resources, to
process input and manage the processing. In contrast, low ability listeners used mostly translation, repetition, note
taking, key word and only low-level comprehension monitoring strategies. However, the two groups of listeners
shared some similarities. Although it was different in quantity and quality, both of the groups engaged in top-down
processing wherever possible, as evidenced in their use of strategies for inference, elaboration, recombination, and
contextualization, which relied heavily on prior knowledge. Both also gave attention on problematic parts but were
also ready to ignore difficulties and continue listening. A possible explanation for this is that when they found a word
vaguely familiar they would try to think of its meaning. If, however, they knew the word was completely new, they
would ignore it and keep their attention on the input. The interaction of strategies when one segment of the input was
being processed shows that although individual strategies were useful, successful comprehension also depended on
whether the listeners were able to combine various mental strategies in a way that could truly enhance
comprehension
Eleven types of cognitive strategies and five types of meta-cognitive strategies which were used by high and
low ability listeners were identified. These strategies were used by both groups in different quality and quantity.
After this identification, subjects were asked some questions to get more clear information about their strategy usage,
especially about the strategies ‘imagery, self-monitoring, elaboration, contextualization. First question was a general
question and was about subjects’ listening subject matter preference. They were asked what kind of subject matter
they would prefer to listen to, and high ability listeners said that they would like to listen to the subjects which
reflect real life communication. They have reported that when the authentic listening materials are used in listening
classes, they would easily and voluntarily engage in the listening tasks. The second question was about whether they
use and learn the new language items by putting in context or not. High ability listeners reported that they always put
the new language items in context and learn them in this way. However, low ability listeners mostly prefer to
memorize these items separately or with the corresponding meanings in their native language. Another question was
about whether it becomes easy for them to comprehend any listening passage if they are given any visual material
related to the passage. High ability listeners said that it becomes easy because the meaning in their mind becomes
more clear by the help of the picture or any scene. For this reason, they said that they find BBC or CNN news more
understandable than TOEFL listening comprehension tests. On the other hand low ability listeners reported that in
such situations they also comprehend the listening passages better but again not completely. The fourth question that
was asked to the subjects was about whether they relate new information to the other concepts in memory. It was
used more by high ability listeners than low ability listeners. And the last question was about whether they follow
their comprehension level; that is, whether they monitor themselves during a listening task or not. High ability
listeners reported that they monitor their comprehension and when they face with any problem, they actively employ
other strategies to facilitate understanding. And low ability listeners also sometimes monitor their comprehension but
they can’t use this monitoring in an effective way.
The pretest / post-test which was designed to see the effectiveness of explicit listening strategy instruction
showed that there is statistically a slight difference, in a positive direction, in the listening comprehension of the
participants.

99

�Conclusions
This study sought to better understand how a group of EFL listeners processed and managed information
through specific strategies. The analysis of the informants’ retrospective protocols and interviews records showed
that both groups of high and low ability listeners use cognitive and meta-cognitive strategies, however, with some
differences in the quantity and quality of strategies used. High ability listeners managed to achieve a reasonable
interpretation of the listening task in spite of problems they faced with. They continued listening and created
different strategies to understand; on the other hand, low ability listeners couldn’ t manage to create different
strategies when they faced with problems. At the same time, high ability listeners were actively monitoring their
understanding. To do this they compared their interpretation with their knowledge and they checked their
interpretation with the context in the segment by paying attention to the next part of the input. In this processing
sequence, high ability listeners managed to monitor their ongoing comprehension while retaining a problematic part
of the input in their working memory. Also translation was found the most predominant strategy type employed by
low ability listeners, whereas it was used infrequently by high ability listeners. In general, high ability listeners used
a wider range of cognitive and meta-cognitive tactics which interacted efficiently to facilitate comprehension. In
contrast, low ability listeners used mostly translation, repetition, note taking, key word and only low-level
comprehension monitoring strategies. The interaction of strategies when one segment of the input was being
processed shows that although individual strategies were useful, successful comprehension also depended on
whether the listeners were able to combine various mental strategies in a way that could truly enhance
comprehension. The results of the pretest and post-test documentation indicated that there is statistically a slight
difference, in a positive direction, in the listening comprehension of the participants. There were indications that the
difficulty of the task and the explicitness of directions to perform the strategies may both be important determinants
of subsequent performance
References
Brown, G. (1990). Listening to spoken English (2nd Ed.). London: Longman
Brown, G. and Yule, G. (1983). Teaching the Spoken Language: An Approach Based on the
New York: Cambridge University Press.

Analysis of Spoken English.

Chamot, A.U. (1987) The Learning Strategies of ESL Students. In A. Wenden &amp; J. Rubin (Eds.). Learner Strategies in Language
Learning. Cambridge: Prentice-Hall. 71-84.
Cohen, A. D. (1987). Studying Language Learning Strategies: How do we get the Information? In A. L. Wenden &amp; J. Rubin
(Eds.), Learner strategies in language learning (pp. 31-40). Englewood Cliffs, NJ: Prentice-Hall International.
Morley, J. (2001). Aural Comprehension Instruction: Principles and Practices. In M. Celce-Murcia (Ed.), Teaching English as a
second or foreign language, (pp.69-85). Boston: Heinle &amp; Heinle.
O'Malley, J.M., Chamot, A.U., &amp; Küpper, L. (1989). Listening Comprehension Strategies in Second Language Acquisition.
Applied Linguistics, 10(4), 418-437
Herschenhorn, S. (1989). Teaching Listening Comprehension Using Live Llanguage. In Teaching English as a second for foreign
language. Eds. M. Celce-Murcia, USA: Heinle and Heinle: 65-73
Rubin, J. (1987). Learner strategies: Theoretical Assumptions, Research History and Typology. In A. Wenden &amp; J. Rubin (Eds.),
Learner strategies in language learning (pp.15-30). Englewood Cliffs, NJ: Prentice Hall

100

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                <text>While acknowledging the practical value and relative merit of listening  comprehension as a means of foreign language learning, the present paper argues the case  for a need to teach listening strategies to enhance students’ realization of the various forms  of speech. This contention is further enhanced by the fact that students’ awareness of  useful listening strategies will help them understand the foreign language correctly. To  this end, this data-based research was undertaken using interviews and retrospective  protocols with 17 EFL students and a pretest / post- test documentation. </text>
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                    <text>Exploring our Linguistic Intuition or Implicit Knowledge with Sentence Recasting and
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Key words: tacit knowledge, gut-feeling, judgment
ABSTRACT
Language teachers use their own intuition to guide them in respect to of their own tacit, impicit, procedural
knowledge of the target language in their daily proffesional life . Although much research is directed towards the
goal of turning the conscious into the unconscious, or how explicit or declarative knowledge can become automatic
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that emerge during classes, in preparation and evaluation of materials, in oral assessment, proofreading,
interpretation of corpus or of non-standard forms and in many other ways. This workshop focusses on ways in which
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                <text>Key words: tacit knowledge, gut-feeling, judgment  ABSTRACT  Language teachers use their own intuition to guide them in respect to of their own tacit, impicit, procedural knowledge of the target language in their daily proffesional life . Although much research is directed towards the goal of turning the conscious into the unconscious, or how explicit or declarative knowledge can become automatic or implicit knowledge for language learners, relatively little research focuses on how knowledge moves the other way - in other words, how teachers are expected to make explanations from raw intuitive insights about language that emerge during classes, in preparation and evaluation of materials, in oral assessment, proofreading, interpretation of corpus or of non-standard forms and in many other ways. This workshop focusses on ways in which language teachers could build a framework to help them understand how we tend to respond linguistically, to the unexpected jalts and bumps that inevitably occur in the exchange of knowledge in and around the language classroom.</text>
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                <text>Many theoretical models of second language communicative competence (Canale 1983; Van Ek 1986; Bachman 1990; CEFR 2001) seem to include discourse competence as one of its component, albeit differently labelled or encompassing different characteristics. There, however, seems to be an agreement that discourse competence is largely determined by coherence and cohesion. In the field of second language acquisition and language testing, the issue of significance of cohesion and coherence and their influence on overall quality of written production has been addressed (cf. Palmer 1999; Chiang 2003; Dastjerdi &amp; Talebinezhad 2006).    The present study sets out to explore the manner in which learners of English as a foreign language use cohesion and coherence as two essential elements of discourse competence in their written production. The sample includes 90 assignments written by learners of English as a foreign language as part of state school-leaving exam. The analysis will target the number and type of cohesive devices, as well as the appropriateness of their usage. The analysis of coherence will be carried out by examining the internal topical structure of paragraph (cf. Lautamatii 1987). This will include the analysis of progression types (i.e. parallel progression, sequential progression, extended parallel progression and extended sequential progression) used by learners in connecting ideas and thoughts within the paragraph. Finally, a potential role that these elements may play in overall quality of learners’ written compositions will be assessed. The results will be presented and interpreted. In conclusion, theoretical and pedagogical implications will be discussed.  </text>
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Chinese as an Asian language is still very new to most institutions in Denmark, it is facing both opportunities and
challenges in a Danish context.
Department of Culture and Global Studies at Aalborg University (AAU) has been offering different elective
language courses, such as English, French, German and Spanish, and started to include Chinese language course
which is taught by the Chinese teachers from Confucius Institute for Innovation and Learning at Aalborg
University’s (CI) from 2011. In autumn semester 2012, the number of students in Chinese classes broke record, 174
students chose to study Chinese, which made Chinese the biggest language program at the university. And the
students are from different studies, such as health, engineering, computer science, humanities and others. However,
most of foreign language courses in Department of Culture and Global Studies are still facing a high rate of drop-out
problem.
We agree with Gardner R. C. that students’ motivation plays an important role in the teaching and learning process.
What may affect Danish student’s motivation in the foreign language learning? How to meet Danish student’s
expectation in a foreign language course? How to motivate them to learn a new foreign language, such as Chinese,
by using alternative teaching methods? How to motivate them by integrating language and cultural elements in the
language teaching and learning? How to maintain the quality of foreign language teaching and learning with a big
amount of participants? To develop and sustain the Chinese language and culture teaching in AAU, the researchers
and teachers from CI have been developing a student-centred teaching and learning method Task-based PBL
(Xiangyun DU &amp; Mads Jakob Kirkebæk, 2012) in this course, by means of a qualitative research approach weare
investigatingthis course and try to find the answers to the questions mentioned above.

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                <text>Chinese as an Asian language is still very new to most institutions in Denmark, it is facing both opportunities and challenges in a Danish context.  Department of Culture and Global Studies at Aalborg University (AAU) has been offering different elective language courses, such as English, French, German and Spanish, and started to include Chinese language course which is taught by the Chinese teachers from Confucius Institute for Innovation and Learning at Aalborg University’s (CI) from 2011. In autumn semester 2012, the number of students in Chinese classes broke record, 174 students chose to study Chinese, which made Chinese the biggest language program at the university. And the students are from different studies, such as health, engineering, computer science, humanities and others. However, most of foreign language courses in Department of Culture and Global Studies are still facing a high rate of drop-out problem.  We agree with Gardner R. C. that students’ motivation plays an important role in the teaching and learning process. What may affect Danish student’s motivation in the foreign language learning? How to meet Danish student’s expectation in a foreign language course? How to motivate them to learn a new foreign language, such as Chinese, by using alternative teaching methods? How to motivate them by integrating language and cultural elements in the language teaching and learning? How to maintain the quality of foreign language teaching and learning with a big amount of participants? To develop and sustain the Chinese language and culture teaching in AAU, the researchers and teachers from CI have been developing a student-centred teaching and learning method Task-based PBL (Xiangyun DU &amp; Mads Jakob Kirkebæk, 2012) in this course, by means of a qualitative research approach weare investigatingthis course and try to find the answers to the questions mentioned above.</text>
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                    <text>International Conference on Economic and Social Studies, 10-11 May, 2013, Sarajevo

Exploring the Potential Contribution of B&amp;H Diaspora to
Economic
Lejla Kamenjas
Sarajevo, Bosnia and Herzegovina
lejla.kamenjas@gmail.com
Bosnia and Herzegovina has recently experienced a period of violent
conflict that caused mass emigration of around one fourth of its
population. In the period following the conflict, we have seen a process of
establishment of a strong transnational community of B&amp;H Diaspora. This
thesis aims to explore possible solutions for increased involvement of B&amp;H
Diaspora in enhancing its economic development. Overview of the current
contributions of B&amp;H Diaspora is first provided. It includes remittances,
skills transfer, investment, tourism, and other areas of contribution. Then,
the results of the survey originally conducted for this thesis, providing
information about potential available for exploiting it for, and willingness
of B&amp;H Diaspora to use it for, economic development of B&amp;H. Based on
the survey analysis, alternative solutions for engagement of diasporas in
economic development of a country, available in literature, were reviewed
and their appropriateness, effectiveness and means of implementation
were discussed. The results of the thesis reveal large potential of B&amp;H
Diaspora that still remain unexploited and provides a range policy
recommendation for B&amp;H institutions dealing with the economic
development of the country, offering solutions for enhancing large
contribution of B&amp;H Diaspora.
Keywords: Migrations, Diaspora, B&amp;H, Potential, Diaspora Survey.

188

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                    <text>International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

Exploring the potential contribution of B&amp;H diaspora to economic
development of B&amp;H1
LejlaKamenjaš
Centre for Economic Development and Research, Sarajevo, Bosnia-Herzegovina,
kamenjas@cedar.ba

Abstract

Bosnia and Herzegovina (B&amp;H) was subjected to a period of violent conflict
that caused mass emigration of around one fourth of its population. In the
period following the conflict, we have seen a process of establishment of a
strong transnational community of B&amp;H Diaspora. This paper investigates
how the Diaspora enhances the economic development of B&amp;H on a unique
survey conducted in 2012; it then investigates if additional forms of
economic support are in place. Based on the survey analysis, alternative
solutions for engagement of Diasporas in economic development of a
country, available in literature, were reviewed and their appropriateness,
effectiveness and means of implementation were discussed. The results of
the article reveal large economic and investment potential of B&amp;H Diaspora
that still remains unexploited and provides a range policy recommendation
for B&amp;H institutions dealing with the economic development of the country,
offering solutions for enhancing large contribution of B&amp;H Diaspora.
Keywords: migrations, diaspora, Bosnia and Herzegovina, potential,
diaspora survey
Introduction
Migration and development are no longer been considered separate, but rather interlinked
and complementary issues. The focus of the debate has shifted from the negative effects of
migration to the potential benefits migrants can offer as agents of development for both
their home and host countries. Many developing countries rely on diaspora businesses,
investments and knowledge as main drivers of their economic development. Bosnia and
Herzegovina (B&amp;H) well illustrates ongoing trends towards diaspora engagement and
showing the complexity of this topic. The potential of Diaspora is recognized and some
efforts are made both from government and international institutions to mobilize B&amp;H
diaspora for development. However, the issue is still very challenging task, since there is
no consensus within B&amp;H institutions about the issue, institutional capacities are rather
weak, and diaspora is divided along ethnic lines, where ethnic Serbs and ethnic Croats are
more interested in contributing to the development of Serbia and Croatia, respectively.
Consequently, this paper aims at investigating the potential for contribution, willingness
for contribution, and possible means of contribution of B&amp;H Diaspora to the economic
development of the country.
Bosnia and Herzegovina‘s historical situation and wars that have occurred on this area
contributed to higher level of migrations, so nowadays BIH is placed among the top ten
1

This research is a part of the project named:„Linking Rural Entrepreneurs and Diaspora in Albania and
Bosnia and Herzegovina―, under the RRPP Western Balkans.

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�International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

countries with the largest diaspora as a share of population, according to the estimates by
the Ministry of Human Rights and Refugees (MHRR) reported in the BIH Migration
Profile for 2011. International organization for Migration (IOM) and Migration and
Development Department, recognize the link between migration and development as
increasing. Migrants make considerable progress and contribution worldwide, through
their involvement in capacity building projects in their origin country, remittances they
send back home, knowledge, education and connections they established in migrant
country. Generally, migrant contribution can be distinguished as: human capital and
financial advantages. All of the above contributes to technological development, economic
activities and cultural enrichment.
The purpose of the paper is to determine willingness and opportunities of BH Diaspora to
invest their assets in origin country. We will determine economic potential of B&amp;H
diaspora due to increase of economic activity in BIH.
We set the research question as follows:
What is the current potential of BH Diaspora and what are the possible solutions for
improving possible economic engagement in Bosnia and Herzegovina?
Paper is further organized in three main sections. Section 1. Problem description focuses
on BIH Diaspora and its current engagement, Section 2. Data and Methodology describes
the sampling scheme, descriptive and inferential methodology and gives the results of the
analysis, Section 3. Conclusion sets the concluding remark and the policy
recommendations.
Problem Description
Territorial status and historical events in Bosnia and Herzegovina created such an
environment suitable for migrations so BIH have a long migration history which started in
early 60‘s when first wave of migrants left BIH for work opportunities abroad, so called
―guest workers‖ (Germ. Gasterbeiters). Germany was traditionally destination country of
labor migrants from ex-Yugoslavia in the first wave, but also many migrants left to Austria
and other Western Europe countries.
Second period which matches with the war 1992-95, was marked by mass population
displacement of about half of the entire population. UNHCR data estimates the total
number of refugees at the end of 1992 was around 1.8 million, and the most interesting
countries for our migrants were neighboring countries as Croatia (714.000 migrants),
Serbia and Montenegro (495.000 migrants) and around 537.000 migrants outside exYugoslavia. (Tabeau &amp; Bijak, 2005). In that first wave there was another large outflow, in
a time when Srebrenica massacre happened. ―This is in line with generally observed
patterns of forced migration, when people flee to neighboring countries first, and then
chose more distant destination attracted by economic opportunities (acting as push factors)
or lack of prospects in the neighboring countries (acting as pull factors).‖ (Kačapor-Džihić
&amp; Oruč, 2012).
Based on BIH Migration Profile for 2010 the leading destination country of Bosnian
migrants were again neighboring countries where 40% of them left to Croatia, Serbia,
Montenegro or Slovenia, while around 28% left to Germany, Austria (7%), Sweden (5%),
Slovenia (3,5%), Switzerland, Turkey and USA (app. 2% each). Finally second period is
mainly characterized by great outflows and post-war return of emigrants to BIH.

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�International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

Third period, started from the beginning of the new century until now. Main characteristic
is voluntary migration of workers, students and migrant family members. Literature shows
that emigration to United States of America (USA) decreased and emigration to Slovenia
increased. Unfortunately, data on emigration to other countries are not available, but some
authors interviewed agree that the emigration to other already mentioned countries also
increased (Kačapor-Džihić &amp; Oruč, 2012). OECD database shows that between 15.000 and
20.000 Bosnians on average emigrates every year to the EU since 2000. Also, there is
significant migration of workers to neighboring countries (ex-Yugoslavia). Again, the most
interesting destination is Slovenia, but also a large proportion on workers leaves to Croatia
and Montenegro. ―According to the experts‘ estimates, the figures for migration to Croatia
and Montenegro are somewhat larger, particularly in terms of circular migration, as a large
number of temporary workers in construction and tourism sector work in these two
countries over the summer season, and return to BiH. They are not recorded in the work
permits figures, as both countries have large informal sector and many workers from BiH
are employed without a contract. ― (Kačapor-Džihić &amp; Oruč, 2012).
BIH Migration Profile for 2011 showed that 43,4 % of total Bosnian and Herzegovina
population reside outside their origin country. These data for most states do not include the
second and third generation emigrants BiH who were born in the receiving state2.
Table 1: Stock of emigrants from BiH by country of destination
Country
USA
Croatia
Germany
Serbia
Austria
Slovenia
Sweden
Switzerland
Australia
Canada
Italy
Denmark
Norway

Estimates
350.000
300.000
240.000
150.000
150.000
150.000
80.000
60.000
60.000

Official data
120.655
262.620
240.000
131.108
133.585
97.142
56.127
59.222
37.898

Source of official data
US Census Bureau
Agency of Statistics of Croatia
Agency of Statistics of Germany
Agency of Statistics of Serbia
EUROSTAT
Agency of Statistics of Slovenia
Agency of Statistics of Sweden
Agency of Statistics of Switzerland
Ministry of Immigration and
Citizenship of Australia
50.000
28.735
Agency of Statistics of Canada
40.000
29.066
Agency of Statistics of Italy
23.000
22.338
Agency of Statistics of Denmark
16.000
15.918
Agency of Statistics of Norway
Source: BiH Ministry of Security, BiH Migration Profile 2011

The first five countries are considered to be ―traditionally destination countries of
emigrants from Bosnia and Herzegovina‖. Many of the literature states these countries
with strong diaspora communities and associations because of the long migration history
of BIH citizens related to these countries.
According to DIOC-E 2000 Database (release 2.0) 51,4% of Bosnian migrants are women,
11,9% young people age 15-24 and 11,2% is tertiary educated.
A study performed by Uvalic (2005) indicates a high percentage of 80 % of PhD graduates
which emigrated from BIH, showing enormous ―brain drain‖ from BIH. Unfortunately,
there are no studies which show structure of this ―brain drain‖ divided by professions and
effects on labor market in Bosnia and Herzegovina.
De Zwager and Gressmann (2010) conducted a survey on 1.216 migrants from Bosnia who
visited BIH during the holiday season and discovered that our migrant population involves
2

Migration Profile for 2010

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�International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

mostly entire families and are mostly a great part of economically active population, and
that average age in EU countries of BIH migrants is 41 year while in neighboring countries
37 years. These findings lead to the conclusion that BIH will have huge problems with
ageing population and will have to import labor force. This survey showed that BIH
migrants in the vast majority work in the formal sector, and do not have intention of
returning home before the retirement. Observing frequency of home visits, they concluded
that BIH migrants still have strong ties with Bosnia and Herzegovina.
Current Engagement of BH Diaspora
BH Diaspora is currently engaged in BIH trough several channels which are respectively
remittances, investments and skills transfer.
Bosnia and Herzegovina ranks 12th on the list of Top Emigration Countries as a
percentage of population (2010) with a score of 38,9%3 of emigrants from 3,752 million of
estimated population in 20114, meaning that almost 1/3 of total population lives abroad,
mostly in Western Europe. These facts place BIH's Diaspora as one of the most numerous
Diasporas in the world.
Data taken from the World Bank shows that Workers‘ remittances as a percentage of GDP
represent a valuable amount in that relation every year, which can be seen in the following
table5:
Table 2: Remittances as a percentage of GDP in BIH
Country name
Bosnia and
Herzegovina

2003
20,9

2004
20,67

2005
18,66

2006
17,39

2007
17,67

2008
14,75

2009
12,49

2010
11,44

Source: World Bank data

The World Network of Bosnian Diaspora estimates remittances on at least 3 billion KM in
2011, saying that most of these amounts is sent through informal channels. Based on BIH
Central Bank, remittances to BIH represent 40 % of total inflow and De Zwager and
Gressmann (2010, p.13) assert that only 22,5 % of those remittances is sent through formal
channels.
There are two types of investments that can be provided by diaspora, direct investments
and households‘ investments. There are no exact data about the extent of contribution of
BiH Diaspora through any of the two investments channels. However, sporadic evidence
suggests that BiH Diaspora is investing in starting new businesses, purchase of land and
houses, which is mainly households‘ investment. As the inflows of direct investments to
BiH are generally very low, consequently the Diaspora‘s involvement through this channel
cannot be expected to be significant.
Transfer of skills from diaspora to their homeland can be performed in two ways, return
and ―virtual return‖, where the skills are transferred by using new means of communication
3

Development Prospects Group - The World Bank. Migration and Remittances Factbook 2011. The World
Bank.
4
The World Bank Data about Bosnia and Herzegovina, from: http://data.worldbank.org/country/bosnia-andherzegovina. We emphasize the estimated values because the last official census was performed before the
war in 1991.
5
Data from the World Bank on Bosnia and Herzegovina.

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�International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

without the need for change of place of living. Also, it can be either permanent or
temporary return. Unfortunately, the data about return by education and/skills of returnees
are not available, so the only solution for providing insight about current level of
contribution of BiH diaspora through skills transfer can be by providing information about
the return, regardless of their skills, which can at least suggest the approximate level of the
skills transfers flows.
Regarding the programs that would attract return of highly skilled members of BiH
Diaspora, no such activity has been conducted by BiH government. Only two programs
were conducted, Brain Gain Plus (BG+) by World University Service (WUS) from Austria
and another by IOM, called Temporary Return of Qualified Nationals (TRQN). Brain Gain
Plus program was focused on temporary placement of academics from BiH Diaspora at
public universities in BiH. Also, they have created a database of academics from diaspora
who are interested in temporary placements in BiH. More effective was the TRQN
program, supported by the government of Netherlands, which managed to attract more than
800 BiH nationals from abroad and provide them temporary placement, mainly in industry
(26%), self-employment (21%), education (20%) and health (15%).
Data and Methodology
The empirical strategy aiming at measuring latent resources available within the BiH
diaspora community (such as savings, skills, and social capital) and their willingness to
engage it in activities that would increase economic development of the country is based
on the survey of BiH diaspora, using a questionnaire that contains a mix of mutually
reinforcing qualitative and quantitative questions. The survey attempted to research the
following: Interest (willingness) and potential capacity (availability) of the Bosnian
Diaspora have to invest in their home country and to identify the potential channels
through which they can contribute to BIH economy.
The questionnaire used in the survey is designed based on the literature review on diaspora
potential an previous empirical research on this topic. It was available in Bosnian language
and was developed using SurveyMonkey, an online survey software and questionnaire
tool. Survey started in August 2012 and finished in November 2012. All people from
Bosnia and Herzegovina living abroad were invited to participate in the survey. Potential
respondents were contacted through e-mail invitations, personally and through different
Diaspora associations and unions (Congress of North American Bosnians, Federation of
Balkan American Associations, and World Alliance of Diaspora) so as through Ministry
for Human Rights and Refugees of BIH. Given that we did not have sufficient answers at
the beginning, calls were repeated several times.
The questionnaire consists from 62 closed-ended (yes/no, multiple-choice, rating scale,
etc.) and open-ended (comments) questions divided in 7 modules. The modules reveal
information as regards to education level, job and income, entrepreneurship ability,
financial capital (savings and remittances) and social capital (links with home country and
affiliation to Diaspora association). Although not in an ordinary sense, we devote the last
module to demographic information in order to gather background information on migrants
in Diaspora. Also, questions are constructed in the way as to be as much as clear to the
respondents while answers in percentages are avoided for the same reason.

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�International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

The questions were analyzed primarily by using descriptive statistics, in order to transform
data collected through the survey into information that will serve as inputs into further
discussion of possible solutions for enhancing engagement of diaspora by each of possible
channels, such as remittances, investments, transfer of skills, tourism, another contribution.
Then, inferential statistical analysis is provided, where we analyzed significance of means
for considerable variables. Ethnicity is very sensitive question for our Diaspora so when it
comes to ethnicity we used Identity points, based on Taeku Lee which extended analysis
on identity points to measuring ethno racial self-identification in surveys as one potentially
fruitful means of bridging this gap. (Lee 2009)
We have found that 26,7 % of respondents own a business, and 96,7 % of them located
their business in a country of current living, while 3,3 % have business located in Bosnia
and Herzegovina. Those who have a business outside of BIH, still have some but also very
weak connections with BIH through: importing products from BIH, employment of
seasonal workers from BIH, branching/manufacturing facilities in BIH, financial support
and investments in BIH.
Table 3: Business connections with BIH
Yes

No

Import products from BIH
Employment of seasonal workers from BIH

5,30%
5,60%

71,10%
77,80%

No, but I am
interested
23,70%
16,70%

Branche / manufacturing facility in BIH

5,60%

86,10%

8,30%

Provide financial support and investment in
BIH

20,00%

68,60%

11,40%

31,80%
Source: Own calculation based on survey

54,50%

13,60%

Other

The results also suggest that 49,3 % of respondents have never invested in BIH, while 50,8
% did. More than a half of them invested in urban areas, and the rest in rural or both areas.
Respondents mostly invested in buying apartments/houses (58%), business start-ups
(26%), government bonds (8%), land (5%) and company shares (3%).
42,2 % of the sample is interested to invest more in Bosnia and Herzegovina, 20 % is not
and 37,5 % do not know. Main reasons for the lack of interest indicate what is already
stated in literature as a main problem in Bosnia and Herzegovina, investment uncertainty
(39%). Other reasons are: lack of savings (19%), no investment ideas (22%), complicated
start-up procedures (11%) and respectively great investment demands, lack of local
government support and high taxes (3%).
Those interested in investing want to start up a business (66,7 %), buy a land (9,8 %) or a
house/apartment (21,6 %). Only 2 % want to invest in company shares. Urban and rural
areas are interested to 45,3 % of the sample, while urban area exclusively to 30,2 %, and
rural area to 3,8 % of the sample.
In the framework of inferential statistics we conducted two types of tests in order to
determine statistical significance in means: t-test and one-way ANOVA.
T-test was used for variables with two categories and one-way ANOVA for variables with
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�International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

more than two categories within.
Finally, for interpretation of the results in this paper we will use only those variables with
significant p-values.
The research has shown there are significant differences when it comes to gender and
willingness to offer skilled in BIH. Female respondents are more prone to offer their skills
in BIH than their male counterparts (Mean: male=1,243243; female=1.652174). These
variables are taken as statistically significant with the p-value of 0.0490 within 95%
Confidentiality Interval. Finally, interest for investing in BIH is more noticeable with those
respondents who hold the BIH citizenship based on Barlett's test for equal variances
performed under the one-way ANOVA, where p-value of 0,0509 shows statistical
significance.
Ethnicity is very sensitive question for our Diaspora so when it comes to ethnicity we used
Identity points, based on Taeku Lee6 which extended analysis on identity points to
measuring ethno racial self-identification in surveys as one potentially fruitful means of
bridging this gap. (Lee 2009)
Limitations
The main limitation of any online survey, including this one, is the difficulty in achieving a
satisfactory representation of the desired demographic. Thus, we can expect three main
types of biases as part of this survey. First, there is the sample selection problem of online
surveys, i.e. that only those individuals who use the internet are potential interviewees.
Second, the sample is usually biased towards more educated individuals. Third, the
supposition is that willingness to participate in such surveys is proportional to the degree to
which the individual maintains ties with her or his home country. Therefore, results may be
slightly biased towards a greater potential and/or willingness to contribute than is typical.
However, a survey such as this, where a country‘s Diaspora lives in numerous destination
countries, cannot be conducted practically in any other way. Therefore the drawbacks of
such a method must be accepted if we wish to study this target population. Another
problem we faced during this survey is a lack of interest so the 112 is the final number of
the respondents, making sample slightly biased but statistically acceptable.
Conclusion
Diaspora is generally recognized as valuable economic potential for its origin country.
Current Engagement of Diaspora in BiH is seen through remittances, investments, skills
transfer and philanthropic contribution. Literature on this issue states on great financial
pools which were created during time in Diaspora, which could be invested in BIH and
create benefits for both individual investor and BIH economy. Studies have shown a great
percentage of highly educated young migrants with skills and willingness to contribute its
home country through different channels, even though temporary or permanent return. This
paper has provided empirical evidence and solutions for further engagement of BiH
diaspora for economic development of the country.
Individuals living and working in diaspora earn relatively higher income than individuals
in a origin country. Increased incomes increase investment and entrepreneurial activity
6

Lee, T. (2009) Between Social Theory and Social Science Practice: Toward a New Approach to the Survey
Measurement of 'Race'. Cambridge University Press.

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�International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

among diaspora population because of greater amount of disposable income available for
investment activity. „On balance, the amount of net savings retained by Bosnian migrant
HHs abroad remains substantial at EUR 8,508 on average per annum. And, due to the high
number of BiH households in long-term migration (conservatively estimated at between
480,000–536,000), the total estimated pool of annual ―retained savings‖ for 2009 is EUR
4,660 million. By means of simple extrapolation over BiH‘s near 20-year overall mass
migration experience (since the Balkan wars), it can be imagined that this accumulated
capital pool now stands at many billions of euro. ―
Money sent to Bosnia and Herzegovina through remittances is often used shortly for daily
consumption and basic needs. According to the literature remittances are largely spent (in
order of importance) on: food and clothing, education, home repair, savings, property
purchase, medical expenses, business investments and durables as well as on ―special
events‖. A very small part of these amounts were left aside for savings and investments.
USAID predicts that with the right incentives for savings and investment, these remittances
hold a potential to contribute to poverty reduction and spur long‐term economic
development.
As the evidence provided in the paper suggest, BiH diaspora is already contributing greatly
to the economy of their homeland. However, its potential is considerably larger, and there
is a great opportunity for BiH government to increase diaspora's contribution through well
designed programs that would benefit both BiH economy and diaspora. Alternative
policies used in other countries are discussed above and, based on the potential and
willingness of diaspora identified through empirical research, as well as consideration of
specific context of BiH, selected areas of engagement and programs were proposed.
Knowing the financial potential of BIH diaspora, Diaspora Handbook suggest several
options for increasing investment opportunities in general, such as: Provide access to
information, Share information on how to invest or obtain business loans, Create a onestop shop for investment information, Provide access to networks, Organize business
events for diaspora members, Match local entrepreneurs, business owners, and
government leaders with their diaspora counterparts, Create exclusive international
networks of top business leaders, Provide access to business training programs, Supply
training directly, Support training programs provided by the private sector and
international organizations, Provide entrepreneurs access to funds, Set up matching funds,
Provide loans, Channel private funds to finance private businesses or public infrastructure.
Gillespie et al. (2001) argues that rather than financial deals which are costly, diaspora
entrepreneurs may need more brokering assistance to establish businesses even in a
homeland they believe they know. Main conclusion is that Diaspora needs to be introduced
to people with whom they can work. In BIH, a possible good solution would be a Foreign
Trade Chamber of Bosnia and Herzegovina, which could potentially be a link between
Diasporas and Bosnian Entrepreneurs. Education, trainings, seminars, roundtables,
newsletters and other promotional materials should be provided to potential investors
which a clear presentation on potential for investments, gaps and oversights and an
extensive overview of BIHs market. Riddle (2008) gives interesting solutions for diaspora
utilization. Inter alia, diaspora entrepreneurs can serve as ―reputational intermediaries‖ for
domestic companies in foreign market, while domestic firms can utilize connections they
have with diaspora investors/entrepreneurs‘ to use transnational networks to identify
business leads, opportunities and financing markets abroad. Then, financial organizations

8

�International Conference on Economic and Social Studies (ICESoS’13), 10-11 May, 2013, Sarajevo

could be established like international organization Investors without Borders. The main
purpose of such organization is intermediary between Diaspora investors who would lend
money to Bosnian firms below the marker rates of interest. This is an example of diaspora
investments without ever leaving country of residence and very much time-saving.
Finally, there is existing and urgent need to BIH Government more serious approach these
issues, because of the maturity of BIH Diaspora, meaning they are still linked to BIH
through family members, investments they have in BIH and emotionally, but verily
Diaspora structure is changing and will not eventually have strong ties to BIH. Considering
such a high position BIH occupies in world statistics due to its Diaspora, it is truly amazing
we still do not have inimitable institution in charge for all related questions.

References
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12

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                    <text>1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

Exploring the Sustainable Development Model within the European Union
Mustafa FĐŞNE
Assist. Prof., Faculty of Economics and Administrative Sciences,
Afyon Kocatepe University, Turkey
fisne@aku.edu.tr

Abstract: The existence of close relationship between ecology and economics was
rediscovered in last quarter of the 20th Century. Consequently, calls for the implementation of
a sustainable development model have increased both at the international and European
levels, especially after mid-1990s. Taking these calls into account, the European Commission
has prepared many documents that have started a new phase in environmental protection,
during which more importance is being given to the implementation, and in this connection,
to the achievement of the sustainable development model within the European Union (EU).
This study aims to explore the strategies, programs, policies, and practices that are connected
with the implementation of sustainable development model at the EU level. Before doing so,
it will focus briefly on the meaning, importance, and emergence of sustainable development
approach within the EU context.

Sustainable Development at a Glance
The fact that the terms “ecology” and “economy” derives from the same Greek word “oikos”, which
means “home”, shows the long-rooted awareness of human being on the close connection between the two terms
(Marshall, 2001, 26). However, following the Industrial Revolution in the 19th Century, this awareness was
replaced by the idea that human being was superior and could master the nature. Giving the priority to economic
growth, this perspective ignored ecological or environmental problems emerged as result of the established
economic system (Andersson et al, 1995, 7). It was only in the last quarter of the 20th Century that the
significance of such problems for national and global economy was recognised commonly. This introduced the
term “sustainable development” to human being (Han &amp; Kaya, 2006, 257; Minibaş, 1998, 49).
Being used for the first time in 1987 in a report prepared by the UN Commission on Environment and
Development under the chairmanship of Brundtland and titled as “Our Common Future”, the term sustainable
development envisages a development model that “meets the needs of the present without compromising the
ability of future generations to meet their own needs” (Thirlwall 1994, 212). It was also the main theme of the
Earth Summit held in Rio de Janeiro in 1992, at the end of which participating world leaders listed several
principles on sustainable development through a declaration.
The sustainable development, in essence, reflects an understanding that notices the close connection,
interdependency, and interactions between the environment and economy. Therefore, it considers these terms as
complimentary to each other, seeing no contradiction or conflict between the environmental protection and
economic development (European Parliament, 2001, 15). For this reason, sustainable development gives
importance to the use of market and price mechanisms in environmental protection. Indeed, the so-called
economic instruments, which affect the attitudes and behaviours of economic actors by affecting the costs of
alternative options for them, are of great importance for sustainable development model to reach its goals
(Dündar, 1997, 185-190).
Following World Summit on Sustainable Development in Johannesburg in 2002, sustainable
development has become a model that needs to be implemented urgently. As the most active and leading actor in
the field of environmental protection, the EU has involved in this issue to a great extent. This study aims to
explore the strategies, programs, policies, and practices that are connected to the implementation of sustainable
development model at the EU level.

Early Attempts towards Sustainable Development within the European Union
Protection of the environment within the EU has, on the one hand, been shaped by six environment
action programmes implemented since 1973, and on the other hand, gained a status of policy based on explicit
legal provisions brought by the amendments in the Founding Treaties in the course of time. In this early phase of
environmental policy, measures and practices connected with sustainable development were at a low level.

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�1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo

The Fifth Environment Action Programme, prepared in parallel with the principles of Rio Declaration
and came into effect in 1992, set sustainable development as a goal to be matched by the EU with an
encouraging vision. However, advances towards the achievement of this goal were slow in practice, making
most of the targets set by the Fifth Programme unattained at the end of its term in 1999 (Commission of the
European Communities, 1999, 5-6 and 22). On the other hand, particularly since the mid-1990s onwards, calls
for a stronger commitment to sustainable development at the EU level increased in parallel with the increasing
international efforts. Consequently, sustainable development was incorporated into the Amsterdam Treaty
among the basic goals of the Union in 1997. The Treaty also underlines the need for the integration of the
environmental protection with the main EU policies in other fields (Cebeci et al, 1998, 73-177).
The Six Environment Action Programme sets environmental objectives and targets to be reached at the
EU level by 2010, together with necessary actions expected to contribute to the achievement of them. Depending
basically on the Fifth Programme, this Programme, in addition to the principle of sustainable development,
contains many new aspects such as its emphasis on the integration of environmental concerns into other policies,
development of environmental headline indicators as well as those of integration, establishment of a Union
liability regime and that of an environmental data-base system, new principles of “substitution” and “burden of
proof”, and examination of possible impacts derived from many new issues, like GMOs, on the environment
(Dündar &amp; Fişne, 2001, 1).
Upon the request of Helsinki European Council in 1999 to prepare a long-term strategy that considers
all together the environmental, social, and economical dimensions related to sustainable development, European
Commission developed the first sustainable development strategy for the EU in 2001. In the same year, the
Göteborg European Council discussed this strategy, specifically titled as "A Sustainable Europe for a Better
World: A European Strategy for Sustainable Development". This Strategy started a new phase for the efforts
towards sustainable development within the EU context, giving more importance to implementation and
practices. It reflected an understanding that noticed the effectiveness of the economical instruments compared to
adopting legislation in attaining the determined targets connected to sustainable development. The Strategy
focused particularly on the issues of climate change, poverty, and emerging health threats and proposed a
number of measures to deal with them (European Commission, 2001, ). It can be said that this first Strategy is
successful in bringing good results and some progress in many areas towards sustainable development across the
EU.

The Present Sustainable Development Strategy of the European Union
To achieve further progress towards long-term sustainable development, the Council adopted some
guiding principles in 2005. In addition, the Commission reviewed the first strategy, assessing the progress made
and the tasks remained. Developed on the basis of this assessment, the Renewed EU Sustainable Development
Strategy was adopted by the European Council in June 2006. It is a complex strategy that covers all EU policies
connected to sustainable development. Like its predecessor, the present Strategy deals with economic,
environmental and social issues in an integrated way. However, the Strategy differs from the previous one in
including some additional key challenges that are listed as climate change and clean energy; sustainable
transport; sustainable consumption and production; conservation and management of natural resources; public
health; social inclusion, demography and migration; and finally global poverty. The present Strategy also has a
stronger stress on the need to change the behaviors and attitudes of European citizens in order to reverse the
unsustainable trends. For this purpose, it makes several suggestions to them to follow in their daily life to make a
difference towards sustainable development in each of the listed areas.
The basic targets set out by the Strategy related to the determined challenges are examined in the
following pages together with the main suggestions to the citizens to make a difference towards sustainable
development. Before this examination, it should be noted that the Strategy envisages the use of the following
means to achieve the listed goals: education and training; research and development; economical instruments;
communication; and finally follow-up work (European Commission, 2007, 9-10).
Climate Change and Clean Energy
The EU has been tackling with the challenge of climate change since mid-1990s when it was discovered
as a potential threat. In this connection, it committed to cut its greenhouse gas emissions by 8%, from 1990
levels, by 2012 under the 1997 Kyoto Protocol. In addition, in 2007, the Council agreed to establish a new
integrated climate change and energy policy, adopting a comprehensive package of measures. To contribute
sustainable development, the new targets to be matched by the EU in this area by 2020 are as follows:
• Reducing greenhouse gas emissions by 20% and if agreed internationally by 30%,
• Improving energy efficiency by 20%,

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�1. International Symposium on Sustainable Development, June 9-10 2009, Sarajevo
•
•

Raising the share of renewable energy to 20%,
Increasing the level of bio-fuels in transport fuel to 10%.
In attaining these targets, besides a wide range of programmes and laws, the Strategy suggests to the
European citizens to use a carbon-dioxide footprint calculator; opt for a cleaner mode of transport, unplug
electrical appliances when not in use; choose higher energy efficient products; and install home insulation
(European Commission, 2007, 16-21).
Sustainable Transport
In order to provide European citizens with the cleanest and most efficient modes of transport, the EU
has involved in coordinating actions in several related areas. The targets to be met by the EU through these
coordinated actions include:
• Reducing pollutant emissions to minimize effects on human health and the environment,
• Achieving a balance in the frequency of use between different modes of transport,
• Cutting vehicle CO2 emissions, targeting 140g/km by 2009 and 120g/km by 2012,
• Halving the number of road deaths occurred in 2000 by 2010.
For the given targets to be met, in addition to a number of legislative and economic measures, the
Strategy invites people to make a difference through sharing their cars; using public transport as much as
possible; traveling by bike; and considering safety by wearing a seat belt, smart driving, listening to music at a
lower tempo, choosing lighter colors for car as well as fitting safety devices for children (European Commission,
2007, 25-27).
Sustainable Consumption and Production
Today, the average product lines in a supermarket in Europe have risen to over 15,000 compared to
those in a grocery in the 1960. This can be seen as a simple sign of the changed consumption and production
patterns in Europe. In order to make these patterns less harmful, the present Strategy underlines the need to
change how Europeans produce, buy and throw away. For this purpose, it identifies the following main targets:
• Terminating the destructive link between economic growth and damage to the environment,
• Increasing the use of objects that have been produced responsibly,
• Urging the public authorities in all member states to buy environmentally-friendly products and services
by 2010,
• Extending the market for environmentally-friendly technologies and innovations,
• Improving the welfare of animals both at EU and international level.
In addition to a variety of measures and schemes, the Strategy asks Europeans to add the following
practices among their shopping habits and attitudes to make a difference towards sustainable consumption and
production: collecting information about sustainable practices at potential destinations for them in traveling and
tourism; looking for energy efficient household appliances; buying in local farmers’ markets; purchasing
FairTrade products that are produced responsibly; trying to be avoided from being manipulated by clever
advertising by thinking carefully about their needs; giving the things that they no longer need to a charity; and
following the instructions for recycling of an unwanted object (European Commission, 2007, 31-35).
Conservation and Management of Natural Resources
The overall objective of the EU Strategy in this field is to improve the management of natural resources
and to prevent their overexploitation in such a way that ensures regeneration. In accordance with this objective, it
sets these goals:
• Reducing the rate of biodiversity loss across the world by 2010 and beyond,
• Restoring degraded marine environments by 2015 and protecting fish stocks from being over-exploited,
• Meeting the targets on forest protection set by the United Nations by 2015,
• Improving the efficiency of using natural resources,
• Encouraging recycling and reducing the generation of waste.
Besides a variety of measures for attaining these aims, the Strategy invites people to grow native plants
in their garden; use eco-friendly products; visit nature reserves; educating children about the nature (European
Commission, 2007, 40-42).

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Public Health
It is a legal duty deriving from the Founding Treaties for the EU to ensure a high level of health
protection to its citizens through preventing illness and diseases and reducing the dangers to human health. In
fulfill this duty , the EU has involved in a number of actions. The particular aims listed by the present Strategy
include the followings:
• Ensuring safety in relation to chemicals by 2020,
• Halting lifestyle-related diseases, including alcoholism and obesity,
• Trying to reduce the inequalities in life expectancy,
• Ensuring health threats to be dealt with quickly and efficiently,
• Reducing suicide rates and improving mental health,
• Increasing the safety of food both for people and animals, particularly through hygiene and labeling,
• Providing high welfare standards to animals.
In addition to several legislative and coordinating measures, the Strategy ask European people to move
more; balance their diet by cutting fat; stop smoking; reduce their stress levels; wear their seat belt in cars; avoid
excessive drinking as well as pollution (European Commission, 2007, 48-50).
Social Inclusion, Demography and Migration
In order develop a safe, dynamic, and democratic society throughout Europe, which provides protection
and jobs to its members with a special care for the vulnerable ones among them, the Strategy outlines the
following basic goals:
• Reducing risk of poverty and social exclusion by 2010,
• Ensuring territorial and social cohesion,
• Support the member states in modernizing their social protection systems that are under the pressure of
falling birth rates and longer life spans,
• Promoting employment, particularly for women, older workers and migrants by 2010,
• Ensuring better integration of migrants into European society,
• Making young people more employable via vocational education, apprenticeship, training or some
experience or qualification,
• Helping disabled people to find job.
Besides a range of funds, programmes, and laws, the Strategy makes many suggestions to Europeans to make a
difference in this area. They include attending to evening classes; learning another language, voluntary teaching
and running a conversation class; starting up their own business as well as starting up a club or a team (European
Commission, 2007, 56-60).
Global Poverty
The EU also works for sustainable development on a global level. In this connection, it declared its
commitment to “the Millennium Development Goals” set by the UN Millennium Summit in 2000. Having a
deadline of 2015, these goals include:
• Eradicating extreme poverty and hunger,
• Achieving universal primary education,
• Strengthening gender equality,
• Reducing child mortality,
• Improving maternal health,
• Combating HIV /AIDS, malaria and other diseases,
• Ensuring environmental sustainability,
• Developing a global partnership for development.
Particularly in accordance with the last goal, the EU adopted in 2002 a document titled as “Towards a
Global Partnership for Sustainable Development”. Since then, it has involved in many initiatives and actions to
achieve progress towards sustainable development on the global level.
As regards the first goal, that is eradicating global poverty and hunger, the Strategy considers
development cooperation with major international and regional actors as an effective means. While the former
include United Nations, World Trade Organization, and international financial organizations, the latter consists
of African, Latin American, Caribbean and Pacific countries. In cooperation with these partners, the EU aims to
supply water and energy to the poors in the world, which are two essential components for the reduction of their
poverty. More precisely, the Strategy aims to ensure a 50 % reduction in the number of people without access to
safe drinking water and adequate sanitation by 2015. As regards providing energy, it aims to attract capital,

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technology and human resources to the needy parts of the world. Trade, aid, and debt relief are seen as the
supporting means to overcome global poverty.
In supporting these policies, the Strategy asks European citizens to be involved in so-called cause
marketing; buy FairTrade products; donate in various ways; or sponsor a specific child (European Commission,
2007, 64-66).

Conclusions
In the light of the above given examination, it is obvious that sustainable development is no longer a
theoretical model for the EU. On the contrary, it has become a deep-seated value that guides not only the EU
official policies, programs, and practices but also European people’s way of life. This is particularly valid since
the early 2000s following the adoption of the Six Environment Action Programme and the first European
Strategy for Sustainable Development. Compared to their predecessor, these documents have been more
effective in making progress or difference towards sustainable development given that they are prepared in a
more integrated and comprehensive way that covers all major EU policies.
Prepared basically with the same qualities, the present Renewed EU Sustainable Development Strategy
deals with some additional key challenges to ensure the sustainable development. They are listed as climate
change and clean energy; sustainable transport; sustainable consumption and production; conservation and
management of natural resources; public health; social inclusion, demography and migration; and finally global
poverty. Establishing certain goals or targets to be met usually in ten years time in relation to each challenge, the
present Strategy also has a stronger stress on the need to change the behaviors and attitudes of European citizens
in order to reverse the unsustainable trends. For this purpose, it makes several suggestions to be followed in the
daily life of the European citizens.
Finally, the EU is also eager to work for sustainable development on a global level. In this connection, it
has involved in many initiatives and actions to achieve progress towards sustainable development on the global
level in cooperation with all leading international and regional players.

References
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Cebeci, M. (1998). The Amsterdam treaty: the european union on the eve of 21st century. Marmara Journal of European
Studies, 6 (2) , 73-177.
Commission of the European Communities. (1999). Communication from the commission on the global assessment of the ec
programme of policy and action in relation to the environment and sustainable development, ‘towards sustainability’.
Brussels: Publications Office.
Dündar, Y. (1997). Sürdürülebilir yaşam koşullu sürdürülebilir kalkınma, Sürdürülebilir kalkınmanın uygulanması. Ankara:
Türkiye Çevre Vakfı Yayını.
Dündar, Y., &amp; Fişne, M. (2001). Avrupa topluluğu çevre politikaları ve altıncı çevre eylem programı. AKÜ Đ.Đ.B.F Dergisi, 3
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European Commission. (2001). A sustainable europe for a better world: a european union strategy for sustainable
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Brussels: Publications Office.
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european council. Final A5-0171/2001, 15 May.
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