<rdf:RDF xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:dcterms="http://purl.org/dc/terms/">
<rdf:Description rdf:about="https://omeka.ibu.edu.ba/items/show/2928">
    <dcterms:title><![CDATA[Role and Importance of CRM  in Global Competitive Environment]]></dcterms:title>
    <dcterms:abstract><![CDATA[Information and communication technologies (ICT) which has flourished due to  spread of microchip technologies during 1970s, created internet which interconnects entire  world and eliminates the classical understanding during 1990s. The fact that electronic trade  and several other transactions could be performed through internet which developed as a  result of widespread use of internet, created a global economy. The knowledge in the global  economy, left behind the production factors which are known as labor, capital, natural  resources and entrepreneurship, has become a standalone production factor. The developed  information technologies caused human-oriented approaches to flourish and production  processes to restructure. With the emergence of customer-oriented approaches, the production  process has become &quot;discovering what the customer wants and produce that thus makes  profit by satisfying the customer in this fashion&quot;. Marketing function within the enterprise  became a leading factor even more than the production process and marketing position has  become the function of all employees of the enterprise. The enterprises which fail to satisfy  their customers, have become weaker economically and cannot survive. As a result, while  developed information and communication technologies enabled globalization, the customer  has become the most important element in the global economy and those enterprises which  can sell whatever they produce, have been replaced by those enterprises who produce and sell  whatever the customer wants and competition has been increased leading to global  competition which influence entire world. The enterprises which have been deprived of  competitive power through the classical marketing mix (product, price, distribution,  promotion) now have a tendency towards customer relationship management (CRM). CRM is  now used as a new name of the marketing.  Introduction]]></dcterms:abstract>
    <dcterms:date><![CDATA[2010-06]]></dcterms:date>
    <dcterms:extent><![CDATA[222]]></dcterms:extent>
</rdf:Description><rdf:Description rdf:about="https://omeka.ibu.edu.ba/items/show/2929">
    <dcterms:title><![CDATA[Universities That Bring About Change In A Changing World: A  Model Suggestion]]></dcterms:title>
    <dcterms:abstract><![CDATA[A closer examination of history reveals that humanity has been undergoing a  constant development, particularly after the discovery of writing, numerals and zero. Alvin  Toffler in his book ―The Third Wave‖, describes three great revolutions that occurred since  the creation of the world: the agricultural revolution, the industrial revolution, and the  information revolution. Education/training, particularly higher education, has come to be  regarded as the most important factor that changes, improves, and shapes the society. It is also  known that with this fact in mind, governments may tend to establish universities in the  regions which they want to change and improve. Why would students and parents still choose  the universities that are far away from their hometowns or located in other regions? It may be  suggested that qualities of universities play an important role in their decisions. But are people  motivated solely based on the qualities of universities? Are there other factors involved? Also,  can the high preferableness of a university be considered as the only criterion for its success?  Which factors are more effective in students‘ university preferences?Do such factors as  qualification of university lecturers, the number of students per lecturer, the employment  opportunities after graduation, and prestige play a role in students‘ choosing a particular  university? If yes, to what extent? What should be the measurement metrics for a university?  Are ―quality of education,‖ ―internationalization,‖ ―research,‖ and ―prestige‖ sufficient  metrics in this regard? Why does a specific country attract more international students than  others? Why do other countries send students to that specific country? What are the numbers  of universities of countries? What are the capacities of these universities and are these  capacities adequate?In order to measure the performances of university lecturers, is it  adequate to assign some scores to their academic works, particularly asking lecturers to  publish works in a foreign language as well as encouraging them having works published in a  way to get more citations. This study evaluates the strategic positions of the universities  around the world and discusses their projections. It examines such issues as the qualities of a  good university, criteria of performance measurement, qualities required for attracting  international students.]]></dcterms:abstract>
    <dcterms:date><![CDATA[2010-06]]></dcterms:date>
    <dcterms:extent><![CDATA[192]]></dcterms:extent>
</rdf:Description><rdf:Description rdf:about="https://omeka.ibu.edu.ba/items/show/2930">
    <dcterms:title><![CDATA[Alternative Manufacturing Technique in Glass Industry for Devoloping  Countries: Fused Glass , “Zumrut Art Of Glass Model” and Its Applicability  in Bosnia Herzegovina Economy]]></dcterms:title>
    <dcterms:abstract><![CDATA[Tourism industry plays an important role in the sustainable devolopment process of the  countries. Giftware (souvenir,craft) sector also forms one of the important elements of tourism  revenues.. However, finding same types of the products in many countries around the world is the  signal that the sale of goods loose their competitivines and so, some innovations are needed. In  this study, the contributions of new production techniques in glass industry, to which increasement  of the export by taking the advantage of niche market and reducement of the unemployement, are  examined for tourism oriented souvenir industry. The &quot;Glass Fusion Technique&quot; is discussed in  order to concretize the purpose of this study with ―Zumrut Art of Glass‖ model and the possibilty  of application into Bosnia and Herzegovina economy.]]></dcterms:abstract>
    <dcterms:date><![CDATA[2010-06]]></dcterms:date>
    <dcterms:extent><![CDATA[258]]></dcterms:extent>
</rdf:Description><rdf:Description rdf:about="https://omeka.ibu.edu.ba/items/show/2931">
    <dcterms:title><![CDATA[Alternative Manufacturing Technique in Glass Industry for Devoloping  Countries: Fused Glass , “Zumrut Art Of Glass Model” and Its Applicability  in Bosnia Herzegovina Economy]]></dcterms:title>
    <dcterms:abstract><![CDATA[Tourism industry plays an important role in the sustainable devolopment process of the  countries. Giftware (souvenir,craft) sector also forms one of the important elements of tourism  revenues.. However, finding same types of the products in many countries around the world is the  signal that the sale of goods loose their competitivines and so, some innovations are needed. In  this study, the contributions of new production techniques in glass industry, to which increasement  of the export by taking the advantage of niche market and reducement of the unemployement, are  examined for tourism oriented souvenir industry. The &quot;Glass Fusion Technique&quot; is discussed in  order to concretize the purpose of this study with ―Zumrut Art of Glass‖ model and the possibilty  of application into Bosnia and Herzegovina economy.]]></dcterms:abstract>
    <dcterms:date><![CDATA[2010-06]]></dcterms:date>
    <dcterms:extent><![CDATA[306]]></dcterms:extent>
</rdf:Description><rdf:Description rdf:about="https://omeka.ibu.edu.ba/items/show/2932">
    <dcterms:title><![CDATA[Analysis of Human Development in Balkan Countries: A Comparison of West  and Middle Europe Countries]]></dcterms:title>
    <dcterms:abstract><![CDATA[Since the beginning of 1990s, Balkan countries have significantly been changing as social,  economic and politic structure. However, these countries have important differences in terms of human  development indicators. Some countries in Balkans have low GDP levels. However, same countries  replace between High Level Development countries in Human Development Index (prepared by UNDP).  The aim of this paper is to investigate in terms of human development of Balkan countries that are not  being member of EU countries. In scope of this aim, we will compare with three country groups related to  human development. These groups are currently EU members countries (exclude Balkan countries),  currently Balkan countries that are member of EU and other Balkan countries. As a result, this paper will  have determined whether or not suitable for full membership to EU of Balkan countries.]]></dcterms:abstract>
    <dcterms:date><![CDATA[2010-06]]></dcterms:date>
    <dcterms:extent><![CDATA[201]]></dcterms:extent>
</rdf:Description><rdf:Description rdf:about="https://omeka.ibu.edu.ba/items/show/2933">
    <dcterms:title><![CDATA[Regionalism Reality And Convergence Analysis  In The European Union]]></dcterms:title>
    <dcterms:abstract><![CDATA[The countries in the EU have entered into an essential localisation and  reconstruction period. In this process, regions have come to the forefront as one of the most  important actors of the EU and have acquired an ever-mounting impact area in the decisionmaking  processes. There are two reasons for regional development model has been  evaluated on the axis of EU. Differences among the regions have increased due to the  enlargement of the Union and this subject has become an aspect that is emphasized after  each enlargement process. First of all, European Commission has followed a policy that has  a forward effect in order to decrease the instabilities since 1987 and has increased the size  of its intervention force. Whether the form of change in the convergence model can be  drawn or not, it gives a number of signs about the efficiency of regional policy. Secondly,  some changes have occurred in the understanding of regional policy which is the common  policy of the EU in the process after 1990s and the understanding of ―new regionalism‖ has  come forward. In this understanding, the term of ―region‖ has become essential and  acquired a new dimension.]]></dcterms:abstract>
    <dcterms:date><![CDATA[2010-06]]></dcterms:date>
    <dcterms:extent><![CDATA[230]]></dcterms:extent>
</rdf:Description><rdf:Description rdf:about="https://omeka.ibu.edu.ba/items/show/2934">
    <dcterms:title><![CDATA[Overview of Human Capital In Turkey In The EU Process In Terms Of  Education: An Analysis On The Axis Of Development Plans]]></dcterms:title>
    <dcterms:abstract><![CDATA[In the information age, countries that are considered to be developed owe their  technological and economic advancement to their investments on human resources. Positive values  that emphasize humane characters such as knowledge, skill, experience and dynamism are seen as  human capital. These values, by ensuring more effective use of other factors used in production,  increase the rationality in economic activities and enable the national economy to develop faster.  Development plans have become much more important and necessary due to the multidimensional and  rapid transformation, intensifying competition and increasing uncertainties. Turkey in the EU  accession process attaches high importance to the human capital factor in its development plans due to  the high density of young population it has. The aim of this study is to evaluate the human capital  element in the framework of development plans which have been prepared by Turkey, a candidate of  EU membership, from past to present. In this study, human capital element has been evaluated on the  basis of the ―education sector‖ that is considerably important due to its positive impacts on the  development process. As a result of the comparisons between the EU and Turkey, the necessary steps  and suggestions to be followed by Turkey as regards to human capital establish the scope of this  research.]]></dcterms:abstract>
    <dcterms:date><![CDATA[2010-06]]></dcterms:date>
    <dcterms:extent><![CDATA[187]]></dcterms:extent>
</rdf:Description><rdf:Description rdf:about="https://omeka.ibu.edu.ba/items/show/2935">
    <dcterms:title><![CDATA[The Role of Public and Private Investment to Ensure Sustainable  Macroeconomic Stability in Turkey]]></dcterms:title>
    <dcterms:abstract><![CDATA[Private investment plays a vital role to promote sustainable economic growth and to reduce poverty in  developing countries. The idea of using private sector investments intensively to boost growth in Turkey has started to  emerge after 1980s. Despite a sizeable empirical literature, the impact of public investment in the developing countries  gives inconsistent results on whether it complements or crowds out private investment. This paper makes use of Blejer  and Khan Model (1984) for Turkey over the 1980-2009 periods estimating the effect of public investment on private  sector. We employed time series analysis in this study. Our findings support the hypothesis that GDP growth stimulates  private investment while public investment and private investment are complementary. The other finding of the study is  that credit constraint is an important determinant of private investments in Turkey.]]></dcterms:abstract>
    <dcterms:date><![CDATA[2010-06]]></dcterms:date>
    <dcterms:extent><![CDATA[195]]></dcterms:extent>
</rdf:Description><rdf:Description rdf:about="https://omeka.ibu.edu.ba/items/show/2936">
    <dcterms:title><![CDATA[The Use Of Building Models As An Educational Material And Their  Impact On Learning]]></dcterms:title>
    <dcterms:abstract><![CDATA[Materials are an indispensable component of education and teaching and used for  supporting teaching during the teaching-learning process. Aids and materials are employed in  an attempt to fulfill the objectives of the teaching process during education-teaching activities.  In today’s rapidly-changing and developing world, individuals are not supposed to obtain  information from one single source and memorize it; in contrast, the objective is to school the  type of individuals who can know how to access to information, how to use it and how to  come up with ways to overcome problems encountered. The use of teaching materials  designed in accordance with the principles of teaching technologies is vitally important for  enabling individuals to develop such skills. A fundamental factor in increasing the level of  achievement in courses, in ensuring a decent educational system and in enabling students to  experience an enduring learning process is to get students to like the subject to be taught.  Otherwise, students will not be interested enough to get the input and no enduring learning  process will take place no matter how well-versed and experienced an instructor is in his/her  field. This paper is a study into the effects of the use of educational materials on the level of  students’ achievement and interest in courses. Furthermore, it includes a comparison between  the efficiency of material-aided instruction and teacher-centered instruction. The effect of  these two methods on the level at which particular concepts related to a lesson are learned has  been analyzed through the use of experimental design with pretest-posttest control group.]]></dcterms:abstract>
    <dcterms:date><![CDATA[2010-06]]></dcterms:date>
    <dcterms:extent><![CDATA[636]]></dcterms:extent>
</rdf:Description><rdf:Description rdf:about="https://omeka.ibu.edu.ba/items/show/2937">
    <dcterms:title><![CDATA[The Importance of Numerical Flexibility In  Turkish Labor Market and Competition Policy]]></dcterms:title>
    <dcterms:abstract><![CDATA[Numerical flexibility, which has been common since Atkinson (1984), can be defined  as a situation where the number of staff and the number of hours worked can be increased or  decreased depending on the demand for labour. Within the &quot;flexible firm model&quot;, numerical  flexibility is seen as being designed to facilitate a rapid adjustment in headcount, in line with  short-term changes in the level of demand for labour so that the number employed equals the  number required at any time. Based on Labour Law no 4857, Turkey has adopted this approach as  a competition policy in order to provide flexibility into labor market and to promote the  competition of Turkish firms. Therefore, in this study, flexibility-based tools are discussed and  evaluated in terms of competition policy.]]></dcterms:abstract>
    <dcterms:date><![CDATA[2010-06]]></dcterms:date>
    <dcterms:extent><![CDATA[260]]></dcterms:extent>
</rdf:Description></rdf:RDF>